implementing a vision for persons with disabilities agency transformation
TRANSCRIPT
Lutheran Social Services Institute of Outrageous Possibility
Implementing a Vision for Persons with DisabilitiesAgency Transformation
Lines of ServiceChildren, Youth and Family Services
Wellness & Change Services
Aging, Disabilities & Housing Services
LSS Mission
“Motivated by the Compassion of Christ, We Help People Improve the Quality of Their Lives”
Person’s with Disabilities - ServicesAs They WereAs They AreAs They Might Become andAs They Ought to Be
Strategic Planning – Make the decision to create your future1.Examine Your Business
History2. Examine Present State – Strengths,
Weakness, Opportunity & Threats3. Imagine the Future – Create a Vision of
where you want to go4. Establish Goals5. Identify Action Steps and what you will
need to Accomplish them
As They WereDeinstitutionalization – 70’s and 80’s40 years of service development trending
toward community integrationIndividuals challenged to find acceptance
within the communityGroup Homes, Adult Family Homes,
Sheltered WorkshopsTransition from County funded system to
Managed Care
Strategic Planning – Make the decision to create your future1. Examine Your Business History
2.Examine Present State – Strengths, Weakness, Opportunity & Threats
3. Imagine the Future – Create a Vision of where you want to go
4. Establish Goals5. Identify Action Steps and what you will
need to Accomplish them
As They AreEvolving/Changing Family Care in WisconsinIndividuals recognized as having value in the
communityIRIS growing in membership (Triple over
next 2 years)Fiscal Challenges – Funders & ProvidersMedicare/Medicaid crisisSystem change is inevitable
Strategic Planning – Make the decision to create your future1. Examine Your Business History2. Examine Present State – Strengths,
Weakness, Opportunity & Threats
3.Imagine the Future – Create a Vision of where you want to go
4. Establish Goals5. Identify Action Steps and what you will
need to Accomplish them
As They Might Become…..andWisconsin Service System is in a phase of
change and opennessFamily Care will continue to evolve and
reshape delivery of servicesTraditional residential services are
challenged to operate as they areIncrease pressure to reduce costCommunity Supported Living as an option
As They Ought To BeNot forecasting the future as it might
become, rather Creating a future that Ought To Be
Designing & Innovating flexible individualized supports
Persons with Disabilities as valued, and contributing citizens in the community
A home of a persons own (ownership/lease)Support vs. Care ForFocus on Individual Hopes and Dreams
Strategic Planning – Make the decision to create your future1. Examine Your Business History2. Examine Present State – Strengths,
Weakness, Opportunity & Threats3. Imagine the Future – Create a Vision of
where you want to go
4.Establish Goals5.Identify Action Steps and what
you will need to Accomplish them
Community Supported LivingCommunity Supported Living is an
alliance between an individual, their support network, and Provider, created to customize flexible supports and services around the individual in their own home and within the community.
What We Needed to LearnParadigm Shift in thinking and learning“Unlearning” processHow could we learn from others
ARC of Rensselaer County, New YorkJay Nolan Community Services, CaliforniaMovin’ OutNight OwlCCCWPeter Leidy
What We Needed to LearnHow to communicate the shift in servicesHow to Walk the WalkHow does this change the culture of the
organization?How does technology play a role?What is the financial impact?How to develop housing resourcesHow to change ideas into action
Motivation “not” to ChangeLot’s of Work, is it Worth it?Not Willing to Take RiskLoss of RevenuesWill it Work? What happens if it doesn’t
work?Will Leadership Support the ChangeCan’t we just keep doing what we knowPeople will leave
Motivation to ChangeCookie Cutter Approach to ServiceIndividual outcomes weren’t individual
Person Centered, Self Determined, Self Directed
Community IntegrationMission, Vision, ValuesSelf determined, Self-directed servicesFinancial ChallengesFull and Valued livesClear TrendsOpportunity to Create our future
Things to ConsiderWhat does this mean for the individuals we
support?How does it impact their lives –
positive/negative?What is the impact on Family and Guardians?Relationships with Funders and other Key
StakeholdersCommunity ImpactStaff ImpactAgency Impact – Financial, PR, Property,
Donors
There is No Template for TransformationMake the reason for change about your VisionNot everyone is as excited about your vision
as you areImportance of partnership with funder, family,
individual and providerRecognition of who is the owner of the DreamImportance of designing a solid, viable planSometimes your Agency can be the obstacleFlexibility & Patience Don’t compromise the Vision
Lessons Learned