implementing it solutions for disaster management (sahanacamp 1.2)
DESCRIPTION
TRANSCRIPT
Implementing IT Solutions for
Disaster Management3 November 2010, SahanaCamp
Michael Howden
What are the Challenges in Implementing IT Solutions for Disaster Management?
Challenges
• Uncertain and changing conditions.
• Communication Gap:• NPOs/Government IT Providers
• Limited time and resources• Technology is Easy
Getting people to use it is hard!
Implementing Information Management Systems
Think about:• Value• People• Locations• Activities • Inputs• Outputs• Existing Systems and Processes
Engaging “Users”• Find a Champion• Engage across the spectrum• Get commitment• Respect different priorities• Consider:
– How will the software change the way they work?– How will the software create value for them?
Software Development Cycle
Requirements
Gathering
Specifications
Development
Testing
Training
Support
Requirement Gathering• From whom?
– Talk to the end users• Listen• Be curious!• ‘Real needs’ vs. ‘perceived needs’ • What are their problems?
– Then look for the solutions
Specifications• Document History• Background
Scenarios• User Stories• Non-Goals• Definitions• Users
• Data Model• Flow Charts• Menus• Screens -
Wireframes• Technologies• References
http://www.joelonsoftware.com/articles/fog0000000036.html
http://www.joelonsoftware.com/articles/fog0000000035.html
User Testing • Test Early, Test Often
– 3-4 Users• Test with Anyone• Don’t be defensive!• Testing Triage
– Long Hanging Fruit• Testing = Participation
– But also has a cost
www.sensible.com/secondedition
Training• Software or Processes?• Ceremonial• Interactive
– Simulations– Participation
• Collect feedback on software
Support• Needs to be ongoing• Be approachable• Responsive• Clear• Objective