implementing maintenance human factors training for the ... › wp-content › uploads › 2017 ›...
TRANSCRIPT
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Dr. Bill Johnson
Chief Scientific and Technical Advisor
Maintenance Human Factors
678.777.3873
Federal AviationAdministration
Implementing Maintenance Human Factors
Training for the Trainer
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Presentation Plan
Mx HF Training Content
Quals. for a Mx HF Trainer
TTT Methods & Content
Q&A
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Top 10 International Maintenance Human Factors Challenges (2014)
Category Name % Vote # Score
Culture/Leadership 24 524
Tech Documentation 16 356
Fatigue 11 248
Voluntary Reporting 6 134
ROI 5 120
HF Training 5 108
Pressure/Stress 4 99
Oversight & Regulations 4 95
Professionalism 3 64
Other 3 61
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Standard HF TopicsSafety Culture
Human Performance and Limits
The Physical Work Environment
Human Error
Physiological Factors
Fatigue
Communication at Work
Workplace and Worker Health/Safety
Voluntary Reporting
Safety Management and Risk-Based Decision Making
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Presentation Plan
Mx HF Training Content
Quals. for a Mx HF Trainer
TTT Methods & Content
Q&A
Federal AviationAdministration
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SAR Part 147.105 Personnel Requirements
“The experience, qualifications, and competency
of instructors, knowledge examiners, and
practical assessors, shall be established to a
standard acceptable to the DCGA and must be
appropriate to the course(s) being taught or
examined. Potential instructors be trained in
instructional techniques. “
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• Technical Expertise• Role Awareness• Performance-Based Orientation• Dealing with Complexity• Self-Development• Interpersonal Skills• Communication• Analytical Thinking• Oversight and Project Management Decision-
Making and Responsibility• Teamwork, collaboration, and partnership
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Consider the KSAs for HF Trainers
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Example Personal Characteristics
Behavioral Mannerisms like:
– Positive Self-image
– Posture,
– Voice,
– Body Language,
– Adaptability….quick thinking
– Patience
– Organization
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Attitudes
Sees and believes in high value of HF training
Demonstrates passion in the topic
Respects the learner’s high value
Knows the importance of “keeping it relevant
and interesting”
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Knowledge
Aviation maintenance work environment.
Principles like psychology, physiology, andragogy, and
safety practice.
Applied HF fundaments applicable to aviation
maintenance
Content beyond the syllabus
Can expand and modify training content
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Skills
Public speaker
Discussion facilitator
Educational technologist
Mediator
Motivator
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Do you need this?
College degree +
Licensed/Certificated Engineer
Teaching Experience
Field Maintenance Experience
Formal Human Factors Training
Federal AviationAdministration
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Presentation Plan
Mx HF Training Content
Quals. for a Mx HF Trainer
TTT Methods & Content
Q&A
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TTT Course Formats?
5 Days and Recurrent (2 years)
2 ½ days (Training for Incumbent Trainers)
1 day on teaching practices
1 day of HF content
½ day on practice instructional delivery
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Day 1 – About Teaching Practice Introductions (Peer Review)
Matching Content to Regulation
Know the Audience/Organizational Needs
How Adults Learn (Andragogy)
Tools/Methods to Create Content
Non Verbal Communication(Like Body language)
Selecting and Employing Training Methods
Story Telling
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Day 2 About HFPractice Story Telling (Peer Review)
Delivering HF Content with PEAR and real world examples
Finding and Using HF Content
Instructional Delivery on:
Fatigue
Communication
Human Error
Accidents and Events
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Day 3 – Theory into Practice
Students deliver HF Training and receive Peer
Review
Discussion about trainer selection and training
evaluation,
Use of HF Training Consultants
Course Evaluation
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Presentation Summary
Mx HF Training Content
Quals. for a Mx HF Trainer
TTT Methods & Content
Q&A