implications of social media for it departments
DESCRIPTION
challenges for IT departments due to changes in user expectations arising from social computingTRANSCRIPT
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Kate CarruthersCeBIT Australia WebForward
May 2009
Implications of Social Computing for IT
Departments
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Life used to be different
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Source: http://www.sharewareplaza.com/images/screenshot/38702.gif Source: http://yarrowbay.net/images/SAP%20B1%20Screen%20Image%202.jpg
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But things have changed
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Business tempo used to be different
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Democratisation of technology
• Users can do much of it without us
• They have better tech @ home now
• SaaS offerings are there via port 80 & a credit card
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BIG CHALLENGE: How do we manage this?
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Big Impacts on IT Departments
• Complexity & cost – IT departments can’t do it all anymore
• Faster operational tempo – from years/months to days/minutes
• Democratization of technology – harder to control users when they just go to the cloud
• Social computing – is changing user expectations as consumers & employees
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More info
http://slideshare.net/carruthk
http://katecarruthers.com
@kcarruthers
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