improve customer quality of experience with dynamic policy and wi-fi
TRANSCRIPT
Information Security Level 1 – Confidential
© 2015 – Proprietary and Confidential Information of Amdocs
Improve Customer QoE with Dynamic Policy and Wi-Fi
QoE and Tiered
Subscriber Plans
A day in the lives of Julie and Jerry
Jerry is a
Silver Tier
Subscriber 5GB
4G
10GB
Wi-Fi
Julie is a
Gold Tier
Subscriber 10GB
4G
10GB
Wi-Fi
Information Security Level 1 – Confidential
© 2015 – Proprietary and Confidential Information of Amdocs
GOLD TIER
4G POLICY Improve Customer
Experience
10GB 4G on NXT
10GB Wi-Fi on TreeNet
Julie
GOLD PLAN
Smart Net-enabled
phones already at the
stadium that indicate
Wi-Fi network quality
is good.
WHAT’S GOING ON
LOCATION NETWORK QUALITY
NXT 4G
TreeNet
Julie is a Gold Tier subscriber with a policy
to remain on 4G unless network quality
deteriorates.
Before Julie arrives at the stadium, the QoE
Profiler server receives analytics from people with
Smart Net-enabled phones already at the stadium
that indicate Wi-Fi network quality is good.
Julie is now at the stadium. Based on the policy rules
in her plan, Smart Net keeps her connected to 4G.
Information Security Level 1 – Confidential
© 2015 – Proprietary and Confidential Information of Amdocs
GOLD TIER
4G POLICY Improve Customer
Experience
10GB 4G on NXT
10GB Wi-Fi on TreeNet
Julie
GOLD PLAN
BSS
Amdocs Smart Net
Access Controller
(ANSDF Server)
Smart Net
Agent
Amdocs Smart Net
QoE Profiler Analytics
Policies
1
2
2
1. QoE Profiler server gets analytics from Smart Net-enabled devices—good Wi-Fi
2. Smart Net Access Controller sends a policy to the agent, based on Julie’s Gold Plan
3. Julie arrives at the stadium—stays on 4G
HOW IT WORKS
Information Security Level 1 – Confidential
© 2015 – Proprietary and Confidential Information of Amdocs
SILVER TIER
BEST CONNECTED Improve Customer
Experience
5GB 4G on NXT
10GB Wi-Fi on TreeNet
Jerry
SILVER PLAN
Smart Net-enabled
phones already at the
stadium that indicate
Wi-Fi network quality
is good.
WHAT’S GOING ON
LOCATION NETWORK QUALITY
NXT 4G
TreeNet
Our next subscriber is Jerry. He’s on a Silver
Plan with access to both 4G and Wi-Fi.
Before Jerry arrives at the stadium, the QoE
Profiler server receives analytics from Smart
Net-enabled phones at the stadium that
indicate Wi-Fi is good.
At the stadium, Smart Net connects Jerry to
Wi-Fi based on the policy rules in his Silver Plan.
Information Security Level 1 – Confidential
© 2015 – Proprietary and Confidential Information of Amdocs
SILVER TIER
BEST CONNECTED Improve Customer
Experience
5GB 4G on NXT
10GB Wi-Fi on TreeNet
Jerry
SILVER PLAN
BSS
Amdocs Smart Net
Access Controller
(ANSDF Server)
Smart Net
Agent
Amdocs Smart Net
QoE Profiler Analytics
Policies
1
2
2
1. QoE Profiler servers receive analytics from Smart Net Agent—good Wi-Fi
2. Jerry has a “best connected” policy for Wi-Fi associated with his Silver Plan
3. When Jerry arrives, Smart Net automatically connects his tablet to Wi-Fi
HOW IT WORKS
Information Security Level 1 – Confidential
© 2015 – Proprietary and Confidential Information of Amdocs
SILVER TIER
UNEXPECTED CONGESTION Improve Customer
Experience
5GB 4G on NXT
10GB Wi-Fi on TreeNet
Jerry
SILVER PLAN
In real time, the
Smart Net Agent on
Jerry’s phone detects
poor Wi-Fi QoE at
the stadium.
WHAT’S GOING ON
LOCATION NETWORK QUALITY
NXT 4G
TreeNet
Now the stadium has filled up with the game
about the begin.
In real time, the Smart Net Agent on Jerry’s
phone detects poor Wi-Fi QoE at the stadium.
To avoid the congestion, Smart Net reconnects
him back to 4G.
Information Security Level 1 – Confidential
© 2015 – Proprietary and Confidential Information of Amdocs
SILVER TIER
UNEXPECTED CONGESTION Improve Customer
Experience
5GB 4G on NXT
10GB Wi-Fi on TreeNet
Jerry
SILVER PLAN
BSS
Amdocs Smart Net
Access Controller
(ANSDF Server)
Smart Net
Agent
Amdocs Smart Net
QoE Profiler Analytics
Policies
1
2
1. In real time, Smart Net Agent detects poor Wi-Fi QoE and sends analytics
to the QoE Profiler
2. Smart Net reconnects Jerry to 4G, temporarily blacklisting stadium Wi-Fi
HOW IT WORKS
Information Security Level 1 – Confidential
© 2015 – Proprietary and Confidential Information of Amdocs
Customer Quality of Experience Summary
SERVICE PROVIDER INNOVATION
• Enable tiered services based on subscriber plans and entitlements
• Dynamically create policies based on real-time network conditions
• Proactively address network congestion and QoE at the device
SUBSCRIBER VALUE
• Best-connected experience on Wi-Fi and 4G
• My plan matches my connectivity needs and preferences
Do More With Policy Control
Define the next data experience at: powerofpolicy.com