improve your customer’s journey through jira service desk
TRANSCRIPT
Improve yourcustomer’sjourney throughJira Service Desk
deviniti.com/houston
Devinitiis an IT company based in Wroclaw, Poland.
Established in 2004, we continuously develop our business and build expertise to provide state of the art software services.
More than 5000 companies in 103 countries have trusted our resolutions and implemented them successfully for ~5 million end users.
We became an Atlassian Solution Partner of Platinum and Enterprise status, as well as a Platinum Marketplace Partner in the Ecosystem.
About Deviniti
deviniti.com/houston ― 1
We like to compare our Jira Service Desk apps to Venus. Just like Venus
is sometimes referred to as the Earth’s twin, Jira Service Desk is called
a twin of Jira Software. The size, mass, and composition of both planets
are very similar, so is the importance of our apps for both Atlassian
products.
Venus is the hottest planet in our solar system, and the heat is often on at
the helpdesk. In many cultures, this planet symbolizes femininity which
brings to mind warmth, care, and support. Our apps for Jira Service Desk
help you care about your customers and make their support journey
more pleasant.
2 ― deviniti.com/houston
Our experience in ITSM consists of implementing:
• IT service desks,
• ITIL processes for managing incidents, changes, access, etc.,
• asset management,
• configuration management databases,
• knowledge bases,
• self-service processes for external and internal customers,
• approval processes.
We also implement service desks for departments offering strictly business-related
services, e.g., human resources, accounting, legal, compliance, finance, collections, etc.
Consulting
At Deviniti, we have lots of experience in implementing complex IT solutions in organ-
izations of various sizes and industries.
Custom development
We have been customizing and
extending Atlassian products for
more than 10 years to implement
your bespoke requirements that are
not met by Atlassian off-the-shelf
solutions.
License Management
We will optimize your license costs con-
sidering the expiring period of support,
synchronization of expiration dates of all
your licenses and support you with
budget planning.
Services
deviniti.com/houston ― 3
ITIL-compliant implementation
Our numerous ITSM implementations have enabled us to identify ITSM patterns.
These allowed us to create a standardized, complete, ready-to-go ITSM solution
based on a composition of Atlassian tools spiced up with Atlassian Marketplace
Apps. If you prefer out-of-the-box implementations over customized ones, and
you would like to rely on our ITSM experience, then check out the preconfigured
Deviniti ITSM Solution.
Asset Management
Deviniti supports organizations to manage all sorts of assets. Examples
include. Hardware and Software - servers, computers, phones, routers, etc.
as well as hundreds of installed software programs that could be scanned
automatically, CRM - customers, individual contacts, agreements, opportunities,
HR - employees, contracts, on-boarding, off-boarding, leave, access rights, etc.
Training
Our experience enables us to share
knowledge to Atlassian software
users and administrators - online and
offline, worldwide including onsite in
your company.
Software Development Life Cycle
Deviniti helps companies to implement and run the Software Development
Life Cycle (SDLC) to meet their requirements and needs.
Support
Deviniti provides support service
that will help you with all your needs,
questions or doubts. This will ensure
that you and your team to keep the
highest level of work efficiency.
4 ― deviniti.com/houston
Help CenterOn the Help Center, your clients
can see all the Customer Portals
which they have permission to
send requests to. Each Customer
Portal is dedicated to a separate
Service Desk project.
Request Form This screen opens after choosing
a request type on the Customer
Portal. There your customers fill
out the information and send
it over to the support team.
Customer’s journey
To better our customers’ journey through Jira
Service Desk, we need to understand what they
have to deal with.
deviniti.com/houston ― 5
My RequestsThe last screen is a list
of all requests raised by the
customers or their Organization.
Request Details ViewAfter raising a request, your
clients are directed to this
view. There they see all the
information they provided
on the previous step.
Agents ViewOn the agent’s view, the support
team groups, sorts and prioritizes
the requests they are working on.
6 ― deviniti.com/houston
Create a Customer Portal out of this world
Theme Extension for Jira Service Desk extends the default look and feel customization
options of Jira Service Desk and allows you to craft a one-of-a-kind support experience
for your customers. Design a user interface for the Help Center, Customer Portals, and
other screens that best reflects your brand style. Make the navigation more intuitive
by organizing Jira Service Desk into custom categories and adding description texts
to the Portals on the Help Center. Compatible with Confluence and other apps by
Deviniti.
Theme Extensionfor Jira Service Desk
• Make your Customer Portal consistent with your brand• Increase customer satisfaction with the support process• Easily achievable design unavailable out of the box
• Simple initial configuration• Organize massive Service
Desks in a transparent way• Close to 0 additional effort
afterward
• Make it easier to find whatever is needed
• Enhance the self-service capabilities of the software
ReviewAs usual, BRILLIANT :)
deviniti.com/houston ― 7
Theme Extension for Jira Service Desk
Categorization
Make it easier to find whatever is needed
The app broadens the configurational possibilities of the Help Center
screen. Create custom categories from Customer Portals, request types
groups, single requests, and external links. To use this feature, ask your
admin to turn on the app for the Help Center in the global configuration.
Without... ... & with Theme Extension
All
New Cars
(Service Desk)
Used Cars
(Service Desk)
Company Cars
(Service Desk)
Company Car
Equipment
(Service Desk)
Company Car Coverage
(Service Desk)
Loyalty Program
(Service Desk)
Accessories
(Service Desk)
New Parts
(Service Desk)
Used Parts
(Service Desk)
Cars
N礀�w Cars
(S礀�rvic礀� D礀�sk)
Us礀�d Cars
(S礀�rvic礀� D礀�sk)
Book a Consultation
(R礀�qu礀�st Typ礀�)
L礀�asing
(R礀�qu礀�st Typ礀� Froup)
End-of-Y礀�ar Sale
(Link)
Company Cars
Company Cars
(S礀�rvic礀� D礀�sk)
R礀�qu礀�st a Company Car
(R礀�qu礀�st Typ礀�)
Company Car
Equipm礀�nÙ
(S礀�rvic礀� D礀�sk)
Company Car Cov礀�rag礀�
(S礀�rvic礀� D礀�sk)
R礀�port a Compan�
Car sssue
(R礀�qu礀�st Typ礀� Froup)
Loyalty �rogram
Loyalty �rogram
(S礀�rvic礀� D礀�sk)
B礀�com礀� a M礀�mb礀�r
(R礀�qu礀�st Typ礀�)
Account Manag礀�m礀�nt
(R礀�qu礀�st Typ礀� Froup)
R礀�port a LosÙ
M礀�mb礀�r Card
(R礀�qu礀�st Typ礀�)
Loyalty �rogram
Sp礀�cial Off礀�rs
(Link)
Equipm礀�nt
Acc礀�ssori礀�s
(S礀�rvic礀� D礀�sk)
N礀�w �arts
(S礀�rvic礀� D礀�sk)
Us礀�d �arts
(S礀�rvic礀� D礀�sk)
Tir礀�s
(R礀�qu礀�sÙ
Typ礀� Froup)
Ord礀�r a
R礀�plac礀�m礀�nt K礀��
(R礀�qu礀�st Typ礀�)
Jira Admins All users Clients Employees
8 ― deviniti.com/houston
Theme 1: Cards
Support experience in the full color
The Cards theme will excite your customers most if your company boasts an
outstanding brand style. Select one of 6 available card styles, customize the
Portal elements you need to, and add custom graphics or animations to both
the background and the cards. Also, include custom cards with HTML code
containing announcements, release notes, or links to external resources.
Theme Extension for Jira Service Desk
How can we help you?
Search for help and services
Expedition Planning
Center
Service ÒesÌ Êith everythinÔ
you need to set out and explore
What to Do When
Captured by Aliens
PDF for download with safety
precautions by the Space
Agency
Necessary tools and equipments
requests
Gear requisition
Better safe than sorry
Report a Green
HuDanoid
Expedition Cost Center
Accounting, supplies, and
insurance Service Desk
Website for booking spacecrafts,
refreshed automatically
Spacecraft Availability
Calendar
Requests 10
All Popular Expeditions Training Gear Spacecrafts and shuttles Other
Jira Service Desk and DevinitiPowered by
deviniti.com/houston ― 9
Minimal clear and transparent
The List theme is the ultimate choice for enterprises that have large Service
Desks with lots of Customer Portals and request types. It helps display more of
them on one screen with great readability, requiring little to no configuration
effort. Just upload your company’s logo and choose a base color - the app will
do the rest. Then add announcement banners with custom graphics to inform
your users about important issues.
Theme Extension for Jira Service Desk
Theme 2: List
10 ― deviniti.com/houston
Extensionfor Jira Service Desk
• Increase customer satisfaction with the support process
• Show your business as one that cares for customers’ time and provides them with high-quality support
• Customization meeting everyone’s needs• More control of the information available to the
customers and employees• Less manual work
• Enable quick and accurate request submission• Give users valuable insight into what’s going on
with their requests• Enhance the self-service capabilities of the software
The most wanted feature bundlefor your Customer Portal
Extension for Jira Service Desk provides a bundle of features that focus on flexible customization of Jira Service Desk to take customer experience to the next level.
ReviewThis has been my go-to add-on for any Service Desk implementation.
Our users love the added benefit of customizing their forms dynamically, and
performing actions within their Customer Portal. Thanks Deviniti for this app!
Keep up the awesome work.
deviniti.com/houston ― 11
Extension for Jira Service Desk
Request FormTake full control over the form:
• Bundled custom fields• Dynamic fields’ display• Hide “None” option• Visibility: fields, options• Links on the header bar
Request Details ViewShow more information:
• Assignee on the requests with specific statuses
• Panel with attachments• Dates of request creation, last
update, and resolution• Issues linked to the request• SLA count
Help Center & Customer Portals Make life easy for your customers:
• Visibility: customer portals, request types• Links on the header bar• Split request types into two columns
12 ― deviniti.com/houston
Advanced permissions
Show only relevant requests to your customers
The app gives us more flexibility in managing permissions. We can
define which user groups have access to the Customer Portal, and
determine for which user groups a certain request type is visible.
Extension for Jira Service Desk
Group: astronauts
Expeditions
Training
Gear
Spacecrafts
and shuttles
Other
Enter for clearance
Go through the last stage vefore
the expedition.
Request new equipment.
Order equipment
Without qualification exams, you can't
join the expedition. Sign up now.
Sign up for qualification exams
If you need new gear, make sure
to notify us.
Order gear
Declare your interest in upcoming
expeditions.
Enter your nomination
Group: management
Expeditions
Training
Gear
Spacecrafts
and shuttles
Other
Introduce an expedition
If you prepared a plan of future
expedition, introduce it to the
committee.
In case a planned expedition
wasn't approved, let us know.
Cancel expedition
Schedule training sessions for the
upcoming expeditions or new recruits.
Plan training
Add astronauts to our company.
Register astronauts
ReNuest new eNuipment.
Order eNuipment
If you need new gear, make sure to
notify us.
Order gear
deviniti.com/houston ― 13
External links
Display external documentation and content
Add links to external resources to the Customer Portal and present
them on the header bar. Define if the links will be displayed globally,
in each Service Desk project, or in the current project by choosing the
link scope.
Extension for Jira Service Desk
History of space
exploration
Must-have in space Knowledge base Requests
Brief history
Short documentary
Wikipedia
Britannica
41
14 ― deviniti.com/houston
Visibility
More flexibility in managing permissions
Make the request form more easy on the eye by restricting visibility
of fields or options to particular Jira user groups.
Extension for Jira Service Desk
Group: astronauts
What equipment do you want to order?
What type o2 sa2ety tethers do you need?
Momentum exchange tethers
Shyhook
Electrodynamics
Formation flying
Universal orbital support system
Pistol-grip tool
Safety tethers
Other
Pistol-grip toolt
Create
Cancel
Pistol-grip tool
Robot crane
Trace gas analyzer
Safety tethers
Other
Group: management
What equipment do you want to order?
What type oX TaXety tetherT do you need?
Pistol-grip toole
Momentum exchange tethers
Shyhoo�
Electrodynamics
Formation flying
Universal orbital support system
Create
Cancel
deviniti.com/houston ― 15
Target of expedition
Radio buttons
Option
Related filed
The Solar System
The Solar System Expedition to
Conducted by
Asteroids and Comets
Asteroids and Comets expedition to
Conducted by
Tar}et location
Deep Space
Asteroids and Comets expedition to
Conducted by
Dynamic Forms
Show up fields depending on the previous selection
Define which options from such custom fields as Radio Buttons, Single
Selects, and Checkboxes display other fields with additional questions.
Also, decide which fields are required.
Extension for Jira Service Desk
The Solar System
Asteroids and Comets
Deep Space
Target of expedition
The Solar System expedition to
Please fill out the form below to register a space expedition.
Name of expedition
The Sun
Mercury
Venus
The Moon
Mars
Jupiter
Saturn
Uranus
Neptune
Other
Introduce an expedition
Space 7elp Center - (xpeditions
Mars expedition BG<G
Create
Cancel
16 ― deviniti.com/houston
Bundled Fields
Multiple pieces of information in a single custom field
Add a section with multiple fields to the request form and compress it into one
custom field. This way the query your agent receives isn’t overloaded with fields,
because the Bundled Field is displayed as one field on the view. You can use the
following types of custom fields: Text (single and multi-line), Selects (single choice),
Checkboxes, Date Pickers, Time Pickers, Date Time Pickers, and User Pickers (single
user).
Extension for Jira Service Desk
Edit Assign More Start Progress Done Admin
Tools for new Mission’s Budget Analysts Team
New Employees / NE-3
Comment
Details
Description
Type:
Priority:
Labels:
Tools for new team:
Task
High
Status:
Resolution:
(View Workflow)
Unresolved
Equipment
TO DO
Name
Evelyn Moon
Jason Fening
Eva Bill
Other office supplies
laptop cooling pad,
footrest
laptop cooling pad,
document tray
small
locker
Small electronic devices
headphones, keyboard,
mouse
headphones
headphones
Software
MS Office, Mission
Operations 4.0, Mission
Budget Management 2.8
MS Office, Mission
Operations 4.0, Mission
Budget Management 2.8
MS Office, Mission
Operations 4.0, Mission
Budget Management 2.8
New team’s manager: Iris Shang.
Team’s location: Mission Operations Dept., room 20, 4th floor, building C
Laptop
MacBook Pro 15
MacBook Pro 14
MacBook Pro 15
deviniti.com/houston ― 17
Mars expedition 2030
Help Center / SPACE / SP-2
open
latest
open
DONE
Shared with
SLAs
Attachments
Dates
Issue links
Relates to
Download All
List of astronauts.pdf
Venus Ceres
Rene Hopkins
Creator
Assignee
23 minutes ago
23 minutes ago
23 minutes ago
Created
3:00
7:58
within 4h
Time to first response
within 8h
Time to resolution
Updated
23 minutes ago
1 minute ago
31 kb
List of evuipment.pdf
23 minutes ago 45 kb
Launch check list.pdf
Equipment for Mars expedition 2030SP-4
23 minutes ago 122 kb
Launch check list.pdf (122 kb)
List of evuipment.pdf (�� kb)
List of astronauts.pdf (¥1 kb)
Share
Export
Clerance for Mars expedition 2030SP-3
Comment on this request...
Activity
Venus Ceres
Details
Target of expedition
The Solar System
The Solar System expedition to
Mars
Conducted by
Human spacefight
# of astronauts
5
Type of spaceship
Shuttle
Launch
12/Mar/30
Expedition timescale
250 days
Andy Sullivan 12.07.1975 300 E Street
Southwest, Suite
5R30, Washington,
DC 20546, United
States
Jason Fening 10.09.1968 1330 Maryland
Avenue, SW,
Washington DC,
DC 20024-2100
Astronauts
Name Surname Date of birth Address
Display additional information
Detailed request information
Give your customers more information about their requests by
displaying the assignee, attachments, issue dates, SLAs, and issue links
on the request detail view.
Extension for Jira Service Desk
18 ― deviniti.com/houston
My Requests Extensionfor Jira Service Desk
• Give both your customers and administrators the possibility to customize the request list
• Benefit directly from customizing the Approvals screen
• Easy 3-step configuration of the app• Have full control over the request data available to the
customers
• Provide access to more information about the customers’ requests and the managers’ approvals
• Allow saving the search configuration as filters and share them if needed
• Enable the possibility to export the request list for reporting purposes
Enable easier access to theinformation and secure sensitive data
My Requests Extension for Jira Service Desk gives users control over their
requests and approvals, enabling them to configure it as they see fit. With
this app, you can add or change columns on the request list, use extended
filters to navigate through the page, then save and share them with others.
Review Awesome! Many customers ask for this feature. The UI is also very friendly.
deviniti.com/houston ― 19
Customizable view
Secure sensitive data in an easy way
Choose which fields users can add as columns, and which of them will be
displayed by default. Then globally limit the columns’ visibility and define default
filters if needed. The users will be able to modify the search configuration, save
it, and safely share it within their user groups or Organizations.
My Requests Extension for Jira Service Desk
Columns
Type Summary Project Status Time to resolution
All requests
SaËe Edit Details
PlannedÜ In pr...Organization: allIntroduce an...ExpeditionsÜ Tra...
Start training for Mars Expedition 2030 Training
New training sessions Training
Training for May 2021 expedition Training
New Astronaut Expeditions
Prepare gear Expeditions
Cancel shuttle launch Expeditions
Clearance for expedition Expeditions
Enter qualification exams Expeditions
Qualification exams for May 2021 expedition Training
Mars Expedition 2030 Expeditions
5:25
50:13
11:08
10:15
3:12
Schedule qualification exams for Mars Expedition Training
13:��
waiting for approval
waiting for approval
planned
planned
planned
registered
ssuedqled
In progress
In progress
In progress
Entered
1-21 of 21
Type Project Status Time to resolutionSummary
Search
All requests
Default
Open
Closed
My filters
Future expeditions
Waiting for clearance
Waiting for approËal
Training
Gear to order
Spacecrafts and shuttles
New Astronauts
Ordered Gear
Qualification exams
Requests
You haËe no filters.
Shared filters Browse all
20 ― deviniti.com/houston
Extend self-service and automation possibilities
Actions for Jira Service Desk enables customers to interact with and transition their requests, as well as adds to the native Jira Service Desk automation possibilities. Enable workflow actions with transition screens on your Customer Portal to implement ITIL best practices.
Actionsfor Jira Service Desk
ReviewVery good add-on for the price. We primarily use it for updating issue fields
in the JSD portal. It’s easy to create a loopback transition that permits update
of specific fields in the request. (...) you should check out Deviniti’s add-ons
as they have excellent tools for creating richer functionality in the JSD portal.
• Enhance the self-service capabilities of Jira Service Desk• Enable customers to edit their requests and send you feedback
instantly after their ticket is solved• Show your business as one that cares for customers’ time and
provides them with high-quality support
• Simple but powerful configuration• Use native workflow transitions with both system and custom fields• Users can edit only what we configure• Additional automation rules
• Let users correct their errors• Get only the right tickets assigned to you• Focus on solving the query rather than asking questions• Give customers a greater sense of control
deviniti.com/houston ― 21
Actions for Jira Service Desk
Extended automation possibilities
The app adds two more conditions and a couple of actions to the default
automation rules. These enable us to, among a few other things, auto-
assign agents to the created issues based on the reporter’s language
or what the reporter’s email contains.
Automated Service Desk
WHEN
Issue created
Tips for customizing this rule
When an issue is created, this rule automatically assigns defined user based on reporter
language
Reporter Language
IX
Reporter Language
de
IX
Reporter Language
es
then
Assign User to Issue
klaus.augen
then
Assign User to Issue
pablo.armero
Add comment
Transition issue
Alert useR
Edit request type
AutoNapprove?decline
Webhook
Send email
Assign User to Issue
Set Priority to Issue
A__ laKe[
A__ reIuest parti�ipants
A__ organi�ations
Issue matches
Comment visibility
User type
Comment contains
Comment is primary actio�
Reporter Email Contains
Reporter oanguage
CustomerNvisible status changed
Link type matches
Linked issue matches
Comment added
Comment edited
Issue created
Issue resolution changed
Status changed
A linked issue is transitioned
Participant added
Organizations added to issue
Approval required
SLA time remaining
THENIFWHEN
22 ― deviniti.com/houston
Self-service possibilities
More involved customers
Don’t limit your customers to commenting on their requests every time they
need to change something! Instead, enable them to edit it by themselves.
Actions for Jira Service Desk
planning
planning
From:
To:
Type of spaceship
Shuttle
250 days
Jason Fening 12/Jul/1975
12/Mar/20�0�
5
Launch
Expedition timescale
Number of astronauts
Astronauts
*First Name *Last Name *Date of birth
Eris Mercury 29/No1/1957
*First Name *Last Name *Date of birth
Edit
Cancel
Venus Ceres
Reporter
Edit
deviniti.com/houston ― 23
Customer surveys
Detailed feedback about the support process
Extend the customer surveys with additional questions and
let your customers access them directly from the request.
Actions for Jira Service Desk
Spaceship
Good
Good
Equipment storage wasn't visible or clear
enough. Sometimes, it was hard to organize the
gear, because the wraps didn't want to stick.
There were some gaps in our training - we
didn't know how to do some actions properly
and we had to figure it out on our own or read
the manuals.
E�cellentTools
Contact with control center
Please tell us what you think
about the E�pedition.
What could be better?
What did go wrong?
booked
Feedback
Fro':
To:
Description:
Fee?>=c;
Cancel
Fee?>=c;
Venus Ceres
Reporter
24 ― deviniti.com/houston
Your way to international customer support
Translation for Jira Service Desk provides you with the means to make your Customer
Portal a global platform.
Translationfor Jira Service Desk
• Position your brand as a company who cares for its customers and provides the highest quality of support and customer experience
• Add any language supported by Jira in the app’s global configuration• Dedicate service desk projects to specific languages or make them all
usable for each user group• Configure the common translations only once
• Allow the customers to see the Customer Portal in their mother tongue
• Make it easier for them to find the right requests
deviniti.com/houston ― 25
Multilingual customer portal
Translate what you want
Choose the language you want to translate into, rewrite the
specific text from Customer Portal, provide the translation,
and apply it to all Service Desk projects if needed.
Translation for Jira Service Desk
Polish
Polish
Polish
Polish
German
German
Polish
Polish
Polish
gear
Expeditions
Training
Gear
Spacecrafts and shuttles
Enter for clearance
Enter your nomination
Order
Order e�uipment
Sign up for �ualification exams,
Wyprawy kosmiczne
Szkolenia
SprzG@
Statki kosmicznF
Zur Freigabe eingeben
Geben Sie >hre 7ominierung ein
Zam6w sprzG@
Zam6w narzGdziN
Zapisz siG na egzamin kwalifikuCBcy
Language Key Value
Add new translation
Language switcher configuration:
Language to se�ect
Português (Brasil)
Eesti (Eesti)
Svenska (Sverige)
Language switcher
English (Inited States)
Polski (Polska)
Deutsch (Deutschland)
Change language
Polish (Poland)
Deutsch (Deutschland)
French (France)
English (United States)
26 ― deviniti.com/houston
Take care of your support team
Queues for Jira Service Desk is an enhanced remake
of the native feature that allows creating cross-project
issue queues.
Queuesfor Jira Service Desk
• Save your team’s time• Ensure that no request will go amiss• Make the communication between support and development easier
• Provide a single place to create and store issue queues• Show only the relevant issues
• A single screen for all the work in progress• Have more control over the work to do• Stay focused on what’s most important
ReviewIt’s a great app, which extends Jira with a very good queues function of Service
Desk to the complete Jira system and even across several projects.
deviniti.com/houston ― 27
Work on the right requests at the right time
One screen to rule them all
Provide your team a single place to create and store issue queues.
Add issues from Software or Business projects, group queues into
folders, and set their visibility for particular user groups. The team will
be able to hide the unused queues to clean up the view even more.
Queues for Jira Service Desk
Astronaut's qualification exams
Name
mission-support training-support Astronauts-support
Visible to groups
Issues to show
project in ('Expeditions service desk', 'Training service desk')
Columns
Priority Summary Time to resolution Name of expeditionKey
Save
Cancel
P Key Summary Time Name of expedition
MAE-1 M��EÄE:�£Ñ®$®PåÄ>0.0
5:25
M��EÄE:�£Ñ®$®PåÄ>0.0
MAE-42 New Astronaut Venus Exploration 2025
MAE-32 Cancel shuttle launch
3:12
Jupiter Expedition 2020
MAE-12 Enter qualification exams Venus Exploration 2025
MAE-5 Trainings for Mars Expedition 2030 Mars Expedition 2030
MAE-3 Schedule qualification exams
10:15
Venus Exploration 2025
1-21 of 21
Queues
Astronaut's qualification exams
Schedule
Gear
Ordered
Part 1
1293
To order
NeV gear
3G00
Gear 2020
1
Other
Project 2
12
Project 3
...
Old 7ear
28 ― deviniti.com/houston
Issue Templates for Jira
Default templates for request typesSpend less time and effort on filling in the forms
Choose the request types which you’d like to help your customers create by applying a template.
Active Directory Attributes Sync for Jira
User’s attributesPresent synchronized data
Grab the assignee’s contact details from your LDAP server and show them in a custom field displayed in the side column of the request to enable customers easy contact with an agent.
Discover the restof Deviniti’s galaxy
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ned
exp
ed
itio
n
wasn
't ap
pro
ved
, let u
s kn
ow
.
Reg
ister
astro
nau
ts
Ad
d astro
nau
ts to
o
ur
co
mp
an
y.
If yo
u p
rep
ared
a p
lan
o
f
fu
tu
re exp
ed
itio
n, in
tro
du
ce
it to
th
e co
mm
ittee.
In
tro
du
ce
an
eèp
ed
itio
n
Ord
er g
ear
If yo
u n
eed
n
ew
g
ear, m
ake su
re to
n
otify u
s.
Sch
ed
ule train
in
g sessio
ns fo
r th
e
up
co
min
g exp
ed
itio
ns o
r n
ew
recru
its.
Plan
train
in
g
Exp
ed
itio
ns
Tra
in
in
gG
ea
rSp
ace
cra
fts a
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sh
uttle
sO
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