improve your workplace dynamics: use body … · improve your workplace dynamics: use body language...
TRANSCRIPT
Improve Your Workplace Dynamics: Use Body
Language to Hire and Train
Presented by: Dr. Lillian Glass
• There is a lot that people are NOT telling you.
• This is why you MUST know how to
READ and UNDERSTAND the Principles and
Perceptions of BODY LANGUAGE
IN THIS SESSION YOU WILL LEARN:
1. How to become more skilled in recruiting and training your staff by using the power of both verbal and non-verbal communication.
2. How to choose the best candidate from your interview pool
3. Ways to communicate effectively
4. How to build relationships and motivate employees at all levels.
After this session you will be more adept at :
1. Giving and receiving feedback 2. Foreseeing problems and resolving conflicts 3. Creating positive workplace dynamics
4. Reading micro- body language, facial, vocal,
and speech expressions and to use them to your benefit
5. Pitfalls of Mirroring others’ body language and Pros of Employee’s Mirroring Yours
Verbal Ways To Give Feedback
• 1. Use Calm & Respectful Tone of Voice
• 2. Use Positively Inflected Tone of Voice
• Never Use Negative or Chastising Words (you shouldn’t.. I don’t think… Never… Don’t)
• Start with saying something positive about them
• 3. Ask Permission to Give Feedback
(Can I check something out with you?
Can I share something With You ?)
More Verbal Ways To Give Feedback
• 1. Be Specific With the Issue At Hand
• 2. If there Are more than one issue, tell how many issues ahead of time and enumerate as you address them.
• 3. Be Objective- Discuss What YOU Observed and and The Subsequent Effect It Has on YOU
• 4. Provide Possible Solutions and Ask Their Feedback on Both Observations and Solutions
Excellent Starter Phrases
Say Something positive about them
This isn’t a criticism. I just want to share my
thoughts.
What Do you Think of …
Perhaps we might…
Have You Thought of Doing…
It May Be In Our Best Interest To Consider
Nonverbal Ways To Receive Feedback
1. Breathe- Take Breath in Through Mouth 2 sec. Hold It 2 sec and Slowly Exhale as You actively Listen
Verbal Ways To Receive Feedback
• 1. Be Silent Until You Hear Everything
• 2. Say That You Appreciate Their Honesty and Their Feedback
• 3. Don’t Use Angry, Defensive Tones or Words
• Meddler - Competitor- Narcissist- Cut You
Downer • Instigator –Angry Pugilist • Control Freak - Self Righteous Priss- Jokester • Bossy Bully -Two Faced Backstabber-Snooty Snob • Wishy Washy Wimp – Self Destroyer
Mental Case • Emotional Refrigerator – Gossip- Runner- Skeptic
Silent • But Deadly Emotional Volcano- Fanatic -Accusing
Critic- - Penny Pincher
• Opportunistic User – Unconscious Social Klutz
LOOK AT THEIR 4 CODES OF COMMUNICATION
• BODY LANGUAGE
• FACIAL LANGUAGE
• VOICE PATTERN
• SPEECH CONTENT
CREATING POSTIVE WORKPLACE DYNAMICS WHICH MOTIVATE OTHERS
It Starts At The TOP With YOU and YOUR:
Body Language- Posture, Torso, Hands, Feet
Facial Language- Face Contact- Smiling
Voice- Resonant Tones, Pleasant Inflection
Speech- Kind, Helping, Respectful Speech Content
With Positive Words and Phrases
THIS IS THE POSITIVE SIDE OF BEING MIRRORED
Mirroring Body Language Bad Idea
Considered Manipulative. May Backfire If
Noticed By The Person Being Mirrored Causing
Embarrassment to Both Parties. Therefore Be
Genuine in your BODY LANGUAGE
What To Look For In Hiring The Best Candidate
• Their Facial Language- How they Look
• Their Body Language How They Comport Themselves from Handshake to Walk
• Their Vocal Tone- How They Sound- Vocal Enthusiasm
• Their Speech – What They Talk About, Their Diction, and Their Attitude and Flexibility
• Their Honesty- Lack of Deception
Pitch– too high too low Quality closed throat, attacking tones Loudness- too loud, too soft, dies off at end Monotone –one note without emotion Nasality-speaking through nose
How to Learn More About The Candidate
1. Silence is Golden- Let Them Talk
2. Ask Open Ended Questions
3. Ask Emotional Questions
What’s your biggest (mistake)(failure) (regret) and what Did you learn from it?
Tell me about when you had to comply with some policy you didn’t agree with.
Tell me all about yourself.
What Would you Like To Ask Me?
How Do They Speak? 1 Talk Too Much?
2.Joke A Lot?
3. Are They Inappropriate ?
4.Do They Say Too Little? Do You Have To Pry It Out of Them?
5.Appear Mean Spirited or Sarcastic?
6. Mispronounce Words, Use Poor Grammar
7. Use “Like” or“Um” All The Time
8.Uptalk- Go Up Like Asking?At End of Sentences
Do They
• 9. Interrupt A Lot?
• 10. Constantly Use “I” and Talk About Themselves?
• 11. Use Slang?
• 12. Giggle Inappropriately
• 13. Fail To Initiate or Engage In Conversation
• 14. Sound Contentious, Antagonistic?
• 15. Mumble
• 16. Repeat Words or Themselves
Gallup Poll Results- 10 Most Annoying Speaking Habits
1. Interrupting 88%
2. Swearing 84%
3. Mumbling 80%
4. Talking Too Loudly 75%
5.Monotones 73%
6.“Like” “Um” And “Uhs” 69%
7.Nasal Whine 76%
8. Talking Too Fast 66%
9.Poor Grammar 63%
10.High Pitched Voice 61%
• 1.Giving too much information
• 2. Too detailed descriptions and off on tangents
• 3. Hesitations um er uh like uh
• 4. Answering a question with a question
• 5. Repeating self
• 6. Clearing the throat a lot
Head-
Saying something affirmative and shaking head NO
Saying something negative and shaking head YES