improvenemt on hotel industry by it
DESCRIPTION
A case was given to us about problems after installing IT. In brief: A hotel had 6 terminals for taking orders and waiters have to feed order in terminal and later the order was passed to billing counter from there to preparation area. how it can be improvedTRANSCRIPT
CASE ANALISIS
Presented By:Ankit Porwal
And teamJGI-BELGAUM
IT used by RestaurantSome Highlighted points of case:
◦Restaurant is using IT in almost all its activities
◦Waiter takes orders & sends it in online to the Sheaf
◦It saves time of bill maker◦Can keep track on daily items sold.◦Un Availability of any product can be
traced faster.
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
Waiter
Waiter
Waiter
Waiter
CUSTOMER
Waiter
ProblemsMaintenance problemDifficult to enter every time
feedback of customer.Maintaining different sections
In the light of the system, describes the decisions to be made in the area of strategic planning, managerial control & Operational controlStrategic plan
◦Re-plan the course of action◦Providing online ordering service &
home delivery of productManagerial Plan
◦Rather Than keeping 6 Terminals, Have Some Waiters only for taking orders.QUESTION
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
WAITER WAITERWAITER
SERVER
Preparation Area
Serving Counter
What are the advantages of having an IS implemented at the restaurant?To read mind of customerTo track most consumed productTo make the raw material
available for the particular day.Forecasting the saleTo determine the revenue
generated by particular product for- A Day/ Week/ Month.
To control over where they are lagging.
QUESTIONS
Any Queries Please
Thank YouFor Your Attention