improving access to and coordination comprehensive care ... · oldest child was experiencing severe...
TRANSCRIPT
140 West 2100 South, Suite 208
Salt Lake City, Utah 84115
Tel 801-412-3980
Fax 801-412-3997
www.healthaccessproject.org
Since 2011, Health Access Project (HAP) has worked to improve access to and coordinate good oral health care
for the most vulnerable members of our community, as well as other valuable outcomes like a great smile and
the confidence that a smile brings. In 2014, HAP partnered with the Intermountain Dental Pilot Project and the
United Way Dental Promise Partnership in coordinating preventative and restorative dental care to school chil-
dren and their families. This partnership has allowed HAP to assist more individuals in need as well as expand
our volunteer network of oral health care providers.
Earlier this spring, two children were referred from our partnership to HAP for restorative dental care. The
oldest child was experiencing severe upper left pain in her mouth causing stress and discomfort. Their single
mother works part-time to make ends meet and was very worried for her children. Upon qualifying, HAP was
able to schedule appointments for them to be seen by a dentist with Family Dental Plan. At their appointments,
the dentist performed a root canal and fillings for the oldest child, and fillings for the younger sibling. The ap-
pointment with the dentist prevented the oldest child’s tooth from becoming abscessed and inflamed. The
mother was also seen by a dentist through HAP’s volunteer network in order to meet her dental needs.
She states “Your program has helped us a lot, especially with my daughter. Dental visits are so expensive, that I
couldn’t have done this without your assistance. The services you provide mean a lot to me and my family.
Thank you for all you’ve done and for your assistance with other families like mine”.
Increasing Oral Health Care Services
Improving access to and coordination comprehensive care for those in need.
2014 Annual Report
Since Health Access
Project began serving
clients in 2002:
10,158
Under or uninsured individu-
als have received case man-
agement services from HAP
or HAP partners, receiving
specialty, primary, and/or
oral health care services.
$7,424,352
In donated care has been
provided by HAP volunteer
providers.
$15,130,034
In donated care has been
provided by Salt Lake County
hospital partners.
27,426
Appointments have been
made at volunteer provider
offices.
8,088
Medical interpretation ap-
pointments have been pro-
vided for doctors’ visits in 17
different languages.
642
Volunteer providers partici-
pate with HAP & work as a
team to meet the healthcare
needs of low-income, unin-
sured residents of Salt Lake
County.
2014 Health Access Project Annual Report
2
The Geneva Convention on Refugees states that a
refugee is a person who is outside
their country of citizenship because they have well
-founded grounds for fear of persecution because
of their race, religion, nationality, membership of a
particular social group or political opinion, and is
unable to obtain sanctuary from their home coun-
try or, owing to such fear, is unwilling to avail
themselves of the protection of that country, or in
the case of not having a nationality and being out-
side their country of former habitual residence as
a result of such event, is unable or, owing to such
fear, is unwilling to return to their country of
former habitual residence.
As a refugee from the Democratic Republic of
Congo, I feel blessed to be in the position of refu-
gee case manager for Health Access Project
(HAP). Here I am able to help my fellow refugees
with their specific health care needs. To be a refu-
gee in a foreign land is very difficult, especially for
those who have been victims of torture, rape, or
mistreatment from their own countries.
I want to share with you a particular case where
we have been able to assist refugee clients. A
widowed 46 year old woman with 4 children from
Somalia was referred to HAP by a partnering refu-
gee service agency for coordination of care in
treating her eye problem. She told me her hus-
band had died in the war in her homeland and that
she was now the sole provider of her family.
However due to her eye condition, she could not
see to drive to work or perform her daily activi-
ties. I reassured her that we would help her,
which made her smile and put her worries at ease.
I then arranged for her to see a HAP volunteer
primary care physician as well as a HAP volunteer
ophthalmologist who performed and donated
(along with our partnering hospital) a cataract
surgery for her. Now she can see clearly and also
work to take care of her family. She is very ap-
preciative of HAP and calls me often to let me
know how she is doing.
Leonard Bagalwa, HAP Refugee Case Manager
Refugee Case
Management
Established in 2001, Health Access Project (HAP) is a collaborative com-
munity partnership that works to improve access to and coordinate com-
prehensive health care for low-income, uninsured or under insured resi-
dents of Salt Lake County. Donated care is provided by members of our
HAP Volunteer Provider Network, a group of over 600 volunteer provid-
ers, each of whom have pledged to provide charity care in their own offic-
es to HAP clients.
To allow clients access to a full range of health care services, HAP has
partnerships with all Salt Lake Valley hospitals, two national laboratories,
various outpatient care centers, and a full range of ancillary service provid-
ers, all of which donate their services to HAP clients whose provider's
volunteer with Health Access Project.
Our pharmacy program helps clients obtain medications that are not avail-
able through the discounted generic drug programs at local pharmacies.
HAP case managers also assist clients in applying for pharmacy assistance
directly with manufactures.
Clients are referred too HAP from a variety of sources including hospital
emergency rooms, Salt Lake Valley safety net clinics, HAP volunteer pro-
viders, and other partnering agencies. Every HAP client has a case manager
who works closely with them and their providers to arrange for charitable
care as well as other services, such as assistance in applying for public
health insurance, transportation to and from appointments, and interpreta-
tion services. HAP’s staff and case management team is culturally diverse, hailing from the Democratic
Republic of the Congo, Venezuela, Argentina, Mexico, Honduras, Colombia, El Salvador,
Peru and Utah. Between them, they speak seven different languages: Spanish, French,
Swahili, Mashi, Zulu, Shona and English.
About
2014 Health Access Project Annual Report
5
Volunteer
Highlight
“I had the opportunity
to interpret for a wom-
an who had recently
lost her mother. The
woman had not been
able to be with her
when she passed, which
added to the grief she
was feeling. After the
doctor completed the
physical evaluation, she
took the woman’s hand
and tenderly offered
comfort and advice. It
was an honor to be the
doctor’s mouth-piece
at that moment. I not
only received a re-
markable lesson in
meaningful patient-
physician communica-
tion and how to have a
good bed-side manner;
but I experienced the
thawing sensation that
comes with witnessing
an act of love up
close.”
-Kathia Recinos, HAP
Volunteer Interpreter
and Bennion Center
Student Program
Director
• Jason Worthen, Executive Director, Health
Choice Utah, IASIS Healthcare
• Curtis Ogden, Assistant CFO, St. Mark’s
Hospital, Mountain Star Healthcare
• Dan Brady, CFO, LDS Hospital, Intermoun-
tain Healthcare, Urban Central Region
• Darrin Sluga, Director of Community Ser-
vices, Salt Lake County Health Dept.
• Dexter Pearce, Executive Director, Commu-
nity Health Centers, Inc.
• Gary Edwards, Executive Director, Salt Lake
County Health Department
• Scott Leckman, MD, Utah Medical Associa-
tion
• Sherrie Woodmancy, Director, Patient Ac-
cess Services, University of Utah Hospital
• Jessie Oyler, Project Director
• Adriana Lopez, Assistant Director,
Oral Health Coordinator
• Alejandra Zavala, U of U Case Manag-
er
• Leonard Bagalwa, Refugee Case
Manager
• Victor Villasmil, Specialty Case Manag-
er
• Tetea Woffinden, Primary Care
Coordinator/Interpreting Coordinator
• Cristal Hernandez, Dental Case
Manager
• Stephanie Castro, Dental Case Manag-
er
• Carmen Bayona, Certified Application
Counselor
• Jorge Fuentes, Certified Application
Counselor
• Arlen Jiacoletti, Certified Application
Counselor
• Karina Alvarado, Certified Application
Counselor
• Stephen Beck, Utah Health Corps
Member
• Jesus Munoz, Utah Health Corps
Member
• Jonathan Vial, Utah Health Corps
Member
Volunteer Staff
• John Peterson
• Colton Gordon
• Trent Fowler
• Jenna Doan
• Shantell Moreno
• Mahnaz Meraein
• Cecilia Cardozo
• John Peterson
• Morgan Taylor
• Kenny Miller
• Omar Samar
• Sophie Marissa Trujillo
• Sahar Dastghab
• Zachary Cope
• S. Jackson Ward
• Preston Williams
• Jacob White
• Jordan Clawson
• Brad Thompson
• Emily Jacobsen
• Afshin Edrissi
• Lehi Acosta
• Cristopher Page
• Alejandra Olivo
• Isabel Aranibar
• CHC 72nd Street Clinic
• CHC Central City Clinic
• CHC Oquirrh View Clinic
• CHC Neighborhood Clinic
• CHC Stephen D. Ratcliffe Clinic
• Fourth Street Clinic
• Health Clinics of Utah-Salt Lake
Clinic
• Hope Clinic
• Intermountain Lincoln Elementary
School Clinic
• Intermountain Rose Park Elemen-
tary Clinic
• Intermountain Richard J. Galbraith
North Temple Clinic
• Maliheh Free Clinic
• Midtown CHC South Salt Lake
Clinic
• Midvale CBC Clinic
• Mid-Valley Health Clinic
• South Main Clinic
• Utah Partners for Health
• 211 Info Bank
• Alpine Medical Group
• America’s Dental Lab
• American Express*
• Anatomic Pathology
• Asian Association of Utah
• Assistance League of Salt Lake City
• Association for Utah Community
Health
• Avenues Sports Therapy
• Avenues Surgical Center
• C. Scott & Dorothy E. Watkins Founda-
tion*
• Catholic Community Services
• Communidades Unidas
• Community Health Centers, Inc.
• Community Health Connect
• Department of Workforce Services
Office of Refugee Services*
• Diagnostic Radiology Physicians, Inc.
• Exodus Healthcare
• Fortis College, School of Dental Hy-
giene
• George and Delores Dore Eccles
Foundation*
• Globus Relief Fund
• Granite Peaks Gastroenterology
• Granger Medical Clinics
• Heart Center
• Health Choice Utah
• Holly Cross Ministries
• Hope Clinic
• Intermountain Healthcare Alta View
Hospital*
• Intermountain Healthcare Central Lab
• Intermountain Healthcare Community
Benefit Department*
• Intermountain Healthcare Community
and Schools Clinics
• Intermountain Healthcare Hearing and
Balance Center
• Intermountain Healthcare LDS Hospi-
tal*
• Intermountain Healthcare Medical
Group
• Intermountain Healthcare Medical
Center*
• Intermountain Healthcare Outpatient
Neuro-Rehab Clinic
• Intermountain Healthcare Primary
Children’s Medical Center*
• Intermountain Healthcare Riverton
Hospital*
• Intermountain Healthcare The Ortho-
pedic Specialty Hospital*
• International Rescue Committee
• Jordan Valley Medical Center*
• Jordan Valley West Hospital*
• Laboratory Corporation of America
• LDS Inner-City Mission Project
• Linguistica International
• Lowell Bennion Community Service
Center
• Maliheh Free Clinic
• Middleton Urology
• Midtown Community Health Centers
• Midvale CBC Clinic
• Mid-Valley Health Clinic
• Millcreek Anesthesia
• Molina Healthcare
• Mountain Medical Physician Specialists
• Mountain West Anesthesia
• Mountain West Gastroenterology
• Mountain Star Clinical Lab
• People’s Health Clinic
• Redrock IT, Dave Burton
• Rocky Mountain Retina Consultants
• Quest Diagnostics
• Salt Lake City School District
• Salt Lake Community Action Program
& Head Start
• Salt Lake Community College School of
Dental Hygiene
• Salt Lake County Department of
Human Services
• Salt Lake County Health Department*
• Salt Lake County Medical Society
• Salt Lake District Dental Society
• Salt Lake Donated Dental
• Salt Lake Endoscopy Center
• Salt Lake Regional Medical Center*
• Salt Lake Surgical Center
• Sealants for Smiles
• Smith’s Food and Drug
• St. Mark’s Hospital*
• St. Mark’s Family Medicine
• South Towne Surgical Center
• Take Care Utah
• The Church of Jesus Christ of Latter
Day Saints Foundation*
• United Way of Salt Lake
• University of Utah Hospital and Clinics*
• University of Utah Medical Group
• University of Utah School of Dentistry
• University Neighborhood Partnerships/
Hartland
• Utah Dental Association
• Utah Dental Hygiene Association
• Utah Department of Health Bureau of
Primary Care*
• Utah Department of Health Oral
Health Program
• Utah Department of Health Family
Dental Plan
• Utah Give Kids a Smile
• Utah Health Corps
• Utah Health and Human Rights Project
• Utah Health Policy Project
• Utah Hospital Association
• Utah Imaging
• Utah Medical Association*
• Utah Oral Health Coalition
• Utah Partners for Health
• Utah Pathology Services
• Wasatch Homeless Health Care, Inc.
• XMission: donates internet services
* denotes funders
HAP Turkey
Giveaway
The HAP Turkey Give
Away tradition started in
2011, providing complete
thanksgiving family dinners
to 5 clients and their fami-
lies. In 2012 the number of
clients increased to 15, 2013
to 421 clients, and in 2014,
593 clients and their families
received Thanksgiving tur-
keys. In 2015, our Turkey
Give Away event grew even
more, with several organi-
zations that participate in
donating care for HAP cli-
ents supporting the Thanks-
giving tradition.
2014 Health Access Project Annual Report
3
HAP Budget
HAP expresses its gratitude to the following organizations, all of
which have either contributed to HAP in 2014 or pledge to con-
tribute in 2015:
American Express
C. Scott and Dorothy E. Watkins Foundation
Department of Workforce Services, Office of Refugee Ser-
vices
George S. and Dolores Doré Eccles Foundation
Health & Human Services Outreach & Enrollment Funding.
*Awarded to our parent-company, Community Health Cen-
ters, Inc.
Iasis Healthcare
Intermountain Healthcare, Urban Central Region
Salt Lake County Health Department
St. Mark’s Hospital, Mountain Star Healthcare
The Church of Jesus Christ of the Latter-day Saints Founda-
tion
Utah Department of Health, Bureau of Primary Care
Utah Medical Association Foundation
University of Utah Hospital & Clinics
Financial contributions to HAP are tax exempt under Charter 501(c)3 of
the IRS code. Complete, audited financial statements are available upon
request. Please call (801) 412-3980 for more information.
$44,875
$61,000
$188,000
$100,000
$321,724
Dept. Work Force Services
Foundations
Hospitals
Salt Lake County
Health & Human Services Outreach & Enrollment
Revenue
Expenses
$368,366
$241,845
$7,975
$1,490
Hospital Donated Care
Phys. Donated Care
Volunteer Interpreting
RX
Services
$234,507
$319,418
$110,557
$27,891
$5,839
Case Management
Outreach & Enrollment
Admin. Salaries
Contractual
Paid Interpreting
2014 Health Access Project Annual Report
Overview of 2014 Services
Case management
Every HAP client is assigned a case manager who works closely with participating provider offices to schedule
initial appointments and ensures that whenever possible follow-up care, such as lab work, diagnostic tests, or
hospital care, is provided on a charity basis by one of HAP’s many partners. HAP case managers also facilitate
referrals to other members of the HAP Volunteer Provider Network, help clients obtain medications through
HAP’s Pharmacy Plan, and arrange for interpretation services.
2014 referrals to HAP Total referrals:
814
Total cases:
985
HAP clients earn less than 150% of the Federal
Poverty Guidelines ($17,655 annual income for an
individual and $36,375 for a family of four), are
under or uninsured, reside in Salt Lake County,
and are ineligible for public health insurance or
require health care services that are not covered
by the public health insurance they have.
Services provided in 2014
$368,366 in donated care was provided by Salt Lake County hospitals.
$241,845 in donated care was provided by volunteer physicians.
1,572 appointments were made at volunteer provider offices.
319 medical interpretation services were provided for doctors’ visits.
522 people received donated specialty medical care services.
235 people were assisted in receiving primary care services as well as
a medical home.
228 people received donated oral health care services.
2,192 people were assisted with enrollment to the Marketplace
4
Age Language Employment
Education Gender Ethnicity
NONPROFIT ORG.
U.S POSTAGE
PAID
SALT LAKE CITY, UT
PERMIT NO. 86
Support Health Access Project
If you are a physician or other licensed clinician in Salt Lake County, please consider becoming a mem-
ber of the Health Access Project (HAP) Volunteer Provider Network. HAP will support your participation
by providing case management services, interpretation services, community resources and access to
charitable healthcare for your low-income, uninsured patients. Health Access Project is a nonprofit com-
munity collaborative that depends upon the support of many people who have contributed both their time
and financial resources.
Yes, I would like to support Health Access Project (HAP).
I am a health care provider and would like more information about joining the Health Access Project's
Volunteer Provider Network.
I would like to make a tax-deductible donation to HAP. Enclosed is my donation of $______________
I would like to help with fundraising, public relations, or another area. Please contact me.
Name:__________________________________________________
Address:________________________________________________
City:____________________________State___________ Zip:_____
140 West 2100 South, Suite 208
Salt Lake City, UT 84105
Contact us at (801) 412–3980
or Fax us at (801) 412-3997
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