improving care with an integrated care coordination program
DESCRIPTION
Improving Care With an Integrated Care Coordination ProgramTRANSCRIPT
CASE STUDY
Health care providers are adopting emerging models of care, including Accountable Care Organizations (ACOs), Patient Centered Medical Homes (PCMHs), and Health Homes (HHs). These models are designed to provide a wide range of services to patients through a greater emphasis on care co-ordination.
With their ambulatory, acute, and home care solutions, the customer had access to a large provider base. They also had a cloud-based care management solution with one of the largest user bases in the industry.
CONTEXT
IMPROVING CARE WITH AN INTEGRATED CARE CO-ORDINATION PLATFORM
THE CUSTOMERA leading Independent Software Vendor (ISV) which provides end to end software solutions across the continuum of US healthcare industry.
THE NEEDA single platform to drive workflows of care co-ordination and integrate data from multiple sources.
THE RESULTS• High user adoption• Lesser re-admissions• Lower care delivery cost
TECHNOLOGY ENVIRONMENT• Asp.Net, C#• ExtJS• JQuery• JavaScript• HTML5• WebApi• MVC• Web Services• SQL Server
About HealthAsyst HealthAsyst helps its customers focus on their core business by providing software services. Leading ISVs, Medical Clearing Houses, Payment Solution Providers and Medical Device Manufacturers leverage our deep domain expertise, proven processes and technical skills to overcome challenges in Product engineering, Maintenance, Quality assurance, Mobile application development and Integration.
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HealthAsyst partnered with the customer to build a care co-ordination platform with real -time bidirectional integration with the different subsystems involved. The solution included a workflow management component for planning and integrating care co-ordination activities, with checkpoints, alerts, and notification for timely interventions. Patient assessment and integration of care plans were also made possible. Care plans could be securely shared with the entire care team. It also provided user-friendly and highly actionable analytics that optimized user workflows.
The entire solution was developed in a distributed agile environment using industry best practices.
The intuitive interface, workflow management capabilities and real-time notifications resulted in high end-user adoption. By providing right information to the care givers and patients, the solution influenced their behavior, thereby reducing re-admissions.
Risk Analysis became more systematic with the new features. The solution helped the end users reduce redundancies and cost associated with care delivery.
While working with multiple care givers who were part of ACOs, the customer realized that achieving a coordinated workflow based on the defined care plan, was a big challenge. Also, integrating the data from multiple sources and reconciling it in a timely manner, at the point of care system, was difficult. Standard terminologies were not maintained even within the different systems of the customer. The care co-ordination platform would allow risk stratification and predictive analytics for patients participating in the co-ordinated care model.
THE CHALLENGE
HEALTHASYST SOLUTION
THE RESULT