improving end of life care- how can we help ? [email protected]@gsfcentre.co.uk

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Improving End of Life Care- how can we help ? www.goldstandardsframework.org.uk [email protected] Sept 2011 Prof Keri Thomas National Clinical Lead GSF Centre, Hon Professor End of Life Care Birmingham University, Royal College of GPs Clinical Expert in End of Life Care

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Page 1: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

Improving End of Life Care- how can we help ?

www.goldstandardsframework.org.uk [email protected]

Sept 2011 Prof Keri Thomas

National Clinical Lead GSF Centre, Hon Professor End of Life Care Birmingham University,Royal College of GPs Clinical Expert in End of Life Care

Page 2: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

Plan

1. Why is end of life care important ?

2. How can GPs best help? What is RCGP doing?

3. How can the National Gold Standards Framework (GSF) Centre in End of Life Care help you improve your care?

Page 3: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

Key MessagesEnd of Life Care is important and affects us all - It includes everyone in your care home (not just the dying)

Hospital deaths are expensive and often avoidable - too few people die at home/in their place of choice

Improved working with GPs can help – RCGP is trying to help

GSF helps improve GP collaboration - helps improve quality of care ,coordination and reduce hospitalisation

GSF is used in many settings (care homes biggest training programme) – consider GSF as part of your training [email protected]

Page 4: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

1. End of Life Care in Numbers• 1% of the population dies each year

• 17% increase in deaths from 2012

• 60-70% people do not die where they choose

• 35% home death rate – 18% home, 17% care home

• 40% of deaths in hospital could have occurred elsewhere

• 75% deaths are from non-cancer conditions

• 85% of deaths occur in people over 65

• £19k non cancer ,£14k cancer - av.cost/pt/final year

• 2.5 million generalist workforce-5,500 Pall.Care specialists.

Page 5: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

Sudden death / Other

Three ways of dyingRapid, erratic and slow dying trajectories- After Lynn

GP has about 20 deaths / year

Rapid eg Cancer Erratic eg Organ Failure

Slow eg Dementia, frailty

Page 6: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

Frailty is the future !

• Frailty/multi morbidity is biggest killer

• Multi-morbidity defined as the co-existence of two or more long term conditions in an individual (Mercer et al, 2009).

• multimorbidity is now “the norm” in family practice 61% in 18 - 44 year olds,

93% in 45- 64 year olds 98% in those over 65 years of age

(Fortin, Lapointe, Hudon, Vanasse. Multimorbidity is common to family practice: is it commonly researched? Can Fam Physician 2005; 52(2):

• level of multi-morbidity was an independent predictor of prognosis amongst patients with established cardiovascular disease (Payne et al)

• RCGP doing specific work in multi morbidity as inherent part of GP workload

Page 7: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

A matter of life and death Reframe our thinking-the 1% rule.

Every GP has about

20 patients who are in the last year of life..

….how can we make the best of this last year ?

“Its all about

how you live”

Page 8: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

At individual Level Proactive planning

- Bill• 82 year old in care home -COPD, frailty+ other conditions • Poor quality of life and crisis admissions to hospital • Ad hoc visits -no future plan discussed

• Staff and family struggling to cope • No advance care planning, no life closure discussion• Crisis- worsens at weekend - calls 999 paramedics admit to hospital- A&E- 8 hour wait on trolley-dies on ward alone

• Family given little support in grief - staff feel let family down • No reflection by teams- no improvement • Expensive for NHS - inappropriate use of hospital

Unacceptably poor level of care

especially for the elderly

Page 9: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

English NHS Policy Developments in End of Life Care (EOLC)

• NHS EOLC Programme 2005 -supported best practice – GSF- care in final year or so of life- community focus – LCP- care of dying – final days- hospital focus – ACP- advance care planning – Preferred Priorities of Care (PPC) an example

• Department of Health EOLC Strategy - June 08 – NHS mainstream focus + Quality Markers – Affirms importance of advance care planning

• National Audit Office Report in EOLC – Nov 08 – Economic argument-reducing hospitalisation, enabling generalist staff

• QIPP End of Life Care - March 11

Page 10: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

Definition of End of Life CareGeneral Medical Council, NICE

People are ‘approaching the end of life’ when they are likely to die within the next 12 months.

This includes people whose death is imminent (expected within a few hours or days) and those with:

– advanced, progressive, incurable conditions– general frailty and co-existing conditions that mean they are

expected to die within 12 months– existing conditions if they are at risk of dying from a sudden

acute crisis in their condition– life-threatening acute conditions caused by sudden catastrophic

events.

GMC definition - www.gmc-uk.org/static/documents/content/End_of_life.pdf)

Page 11: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

2. RCGP End of Life Care Strategy

• End of Life Care is a priority for College June 09 • Primary care has key role• multi-morbidity biggest killer• collaboration with RCN • 10 specific recommendations• UK wide RCGP EOLC Working group

Page 12: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

“Caring for people nearing the end of their lives is part of the core business of General Practice.

RCGP End of life Care Strategy June 09

• The GP and the primary care team occupy a central role in the delivery of end of life care in the community. This role is greatly valued by patients and remains pivotal to the effective provision of all other care.

• The importance of the holistic role of the family doctor is poised to come into its own in a way never previously encountered.

• This strategy affirms the College’s commitment to promote excellence in end of life care”

Page 13: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

Summary of 10 Recommendations 1. Establish an End of Life Care Working Group

2. Build on current good practice eg GSF , ACP. LCP

3. Recognise and reward best practice – awards, accreditation

4. Review and refine existing educational resources

5. Support research and development of innovative best practice

6. Develop and promote use of audit tools to improve practice

7. Strengthen team-working with nurses, and primary care team

8. Care homes- promote good practice

9. Endorse Advance Care Planning for patients on palliative care registers

10. Improve Out of Hours Palliative Care

Page 14: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

RCGP EOLC Care Homes group

• Undertook survey of key areas for care homes stakeholders

• Supports guidance on allocation of one GP practice/ home (with BGS)

• Develop GP with a Special interest in care homes

• Support better commissioning

• Recommend using Patient Charter

Page 15: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

RCGP RCN End of Life care Patient Charter – sent to every GP Practice this week via RCGP Newsletter

Page 16: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

RCGP RCN End of Life Care Patient Charter

if and when you want us to, we will:

•Listen to your wishes about the remainder of your life, including your final days and hours, answer as best we can any questions that you have and provide you with the information that you feel you need.

•Help you think ahead so as to identify the choices that you may face, assist you to record your decisions and do our best to ensure that your wishes are fulfilled, wherever possible, by all those who offer you care and support.

•Talk with you and the people who are important to you about your future needs. We will do this as often as you feel the need, so that you can all understand and prepare for everything that is likely to happen.

•Endeavour to ensure clear written communication of your needs and wishes to those who offer you care and support both within and outside of our surgery hours.

Page 17: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

RCGP RCN End of Life care Patient Charter – sent to every GP Practice this week via RCGP Newsletter

• Download from RCGP website with guidance and letter of introduction

• New RCGP microsite

• Can you use this to discuss with your GPs ?

• Can you ask them to include your patients on their Palliative care register?

Page 18: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

3. The National GSF Centre in End of Life Care

A Training Centre to enable generalist frontline staff to deliver a ‘gold standard’ of care

for all people nearing the end of life

“Every organisation involved in providing end of life care will be expected to adopt a

coordination process , such as the GSF” DH End of Life Care Strategy July 08

Page 19: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

What does GSF aim to do?

1. Improve quality of care

22 Improve coordination, collaboration

+ cross-boundary communication

3. Decrease hospitalisation + cost

Three key messages

Page 20: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

What difference does GSF make?

1. Quality - Attitude awareness and approach • Better quality patient experience of care perceived • Greater confidence, awareness, focus and job satisfaction

2. Coordination/Collaboration- structure, processes, and patterns• Better organisation, coordination, documentation & consistency of standards, • Better communication between teams, co-working and cross-boundary care

3. Patient Outcomes – hospitalisation, ACP alignment • Reduced crises, hospital admissions, length of stay

e.g. halve hospital deaths - more patients dying in preferred place• Care delivered in alignment with patient and family preferences

Page 21: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

GSF is about …

Enabling Generalists - improving confidence of staff

Organisational - system change

Pre-planning care in the final year of life - proactive care

Patient led - focus on meeting patient and carer needs

Care for all, regardless of diagnoses - non-cancer, frail

Care closer to home - decrease hospitalisation

Cross boundary care - home, care home, hospital, hospice

Page 22: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

NEW from 2012 !

• New GSF Virtual Learning Zone so better localised learning for group participation in your care home

• Development of more GSF Regional Centres for teaching nearer you

Page 23: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

1 GSF Training Programmes GSF Primary Care

From 2000- foundation GSF mainstreamed (QOF) 95% GP practices have palliative care register and meeting June 09 Next Stage GSF ‘Going for Gold’ new training programme

GSF Care Homes From 2004 -Over 2000 care homes trained Comprehensive training and accreditation programmes 200 / year accredited

GSF Acute Hospitals 2008 -Phase 1 pilot 15 hospitals Improving cross boundary care 2011- Phase 2 10 hospitals

GSF Domiciliary care 3 pilot sites of 100 carers eg Manchester Train the trainers in GSF key skills + basic clinical care

Plus other training programmes

Page 24: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

a) GSF Primary careReview article of current evidence - Improving end of life care: a critical review of the Gold

Standards Framework in Primary care Shaw K Clifford C Thomas K Pall Med 2010

Most GP practices in UK using GSF basic level

Stage 1 – QOF Foundation GSF Level 95% practices – QOF pall care points - mainstreaming (register and planning meeting) But….need to build on current GSF to meet 4 challenges Consistency, Effectiveness, Equity for non-cancer pts, Quality

Stage 2 Next Stage GSF Primary Care - June 09 ‘Going for Gold’ distance learning programme

Page 25: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

b) GSF Care Homes

“the biggest, most comprehensive end of life care training programme in the UK” RNHA

Training Over 2000 care homes trained • Phased programme • Structured curriculum - workshops +DVDs • Learning outcomes linked to standards• Work based changes – action plans • Includes ACP training

AccreditationUp to 200 /year accredited • Rigorous process • Consistency of practice • Findings go to independent panel • Awards Presentation twice a year

Page 26: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

20 Key standards- Accreditation checklist

1. Leadership + support2. Team-working3. Documentation4. Planning meetings5. GP Collaboration6. Advance Care Planning7. Symptom control8. Reduce hospitalisation9. DNAR +VoD policies10. Out of hours continuity

11. Anticipatory prescribing12. Reflective practice+ audit13. Education + training14. Relatives15. Care in final days16. Bereavement17. Dignity18. Dementia19. Spiritual care20. Sustainability

Page 27: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

Decreased hospital admissions and deaths with GSFCH Training programme

as measured by ADA phases 4-6

Halving hospital deaths

25.10%

15.75%

9.40%

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

Stage 1 (pretraining)

Stage 2 (posttraining)

Accreditation stage

Hospital deaths

53.15%

35.50%30%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

Stage 1 (pretraining)

Stage 2 (posttraining)

Accreditation stage

Crisis admissions

Potential Cost Savings – estimated £30-40k/ care home/ year - £1-2 m / PCT area

Page 28: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

• Using GSF principles adapted for hospitals/wards • Pilot Phase 1 2010 (15 hospitals) • Phase 2 April 2011 (10 hospitals) • Cross boundary care and in-patient care

• Evaluation shows – Improved confidence and awareness of staff – Earlier recognition and better planning

– Coordination of care -Improved cross boundary working with GPs – More using LCP and ACP

c). GSF Acute Hospitals

Page 29: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

d) GSF Domiciliary Care Programme

1. Part 1 -covered at Workshop 1 • Introduction to End of Life Care , GSF and this programme • Identifying people nearing the end of life• What do people want - advance care planning • Supporting carers • Cross boundary collaboration

2. Part 2- Work based learning• What do people need- Clinical skills guidance• 4 case histories

• Frail elderly• Dementia• Organ failure• Dying

3. Part 3 -covered at Workshop 2 • How does this feel? • ‘ Its not OK not to care’• Loss and bereavement , spiritual care • Continued learning and sustaining good practice

Page 30: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

GSF Primary Care

GSF Care Homes

GSF Acute Hospitals

Integrated Cross boundary careGSF

Domiciliary Care

Page 31: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

Better Together Sessions with GPs and Care Homes

• Key aim of GSF is to improve collaboration with GPs

• Workshop sessions + exercises

• Better collaboration and communication both sides

Page 32: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

Support in line with needs- GSF helps identify people earlier and meet

their needs • Months• Weeks• Days

Page 33: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

New Guidance out soon General indicators of decline

• Comorbidity increasing- Complex symptom burden• Decreased functioning eg Karnowski- bed bound • Weight loss• Deterioration plus decreased response to treatment,

decreasing reversibility • Decline further active treatment • Sentinel event• Additional factors eg fracture, nursing home admission,

bereavement

Page 34: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

Gold Patients !

• Patients know they are on the ‘gold’ register

• Encouraging + means best care

• Better coordinate care in line with preferences

Page 35: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

GSF Patients

Out of Hours

flagged up as prioritised

care

passed on to doctor to

phone back within 20 mins

visit more likely if needed

Hospital

GSF patient flagged on system

collaboration with GP and GSF register

noted on readmission to hospital and STOP THINK policy and ACP

car park free?

? open visiting

Care Home

care homes staff speak to hospital

staff daily updating

ACP & DNAR noted and recognised

referral letter recommends discharge

back home quickly

Primary Care

advance care plan –

preferred place of care documented

proactive planning of

respite

always get a visit on request

better access to GPs and

nurses

easier prescriptions

prioritised support for patient and

carers

coding collaboration

Benefits to Patients of Cross Boundary GSF

Page 36: Improving End of Life Care- how can we help ?  info@gsfcentre.co.ukinfo@gsfcentre.co.uk

Key MessagesEnd of Life Care is important and affects us all - It includes everyone in your care home (not just the dying)

Hospital deaths are expensive and often avoidable - too few people die at home/in their place of choice

Improved working with GPs can help – RCGP is trying to help

GSF helps improve GP collaboration - helps improve quality of care ,coordination and reduce hospitalisation

GSF is used in many settings (care homes biggest training programme) – consider GSF as part of your training [email protected]