improving triage times and patient/staff satisfaction ...€¦ · improving triage times and...
TRANSCRIPT
Improving Triage Times and Patient/Staff Satisfaction using a Temporal Artery
Thermometer in the ED setting.Jennifer Kendrick RN,BSN; Sandra Kueider, MS,RN,NE-BC; Susan Owens,
RN,BSN,CEN
Annie Penn Emergency Department, Cone Health System
• Rectal thermometers are invasive to pediatrics and decrease triage times.
• Standard way of obtaining temperatures on patients under the age of
three was via rectal thermometers.
• Needed to find a method that would ensure nurse, patient, and parent
satisfaction for all of our patients.
• To test effectiveness of temporal artery thermometer (TAT) we first had
to educate staff and present evidence to medical director and ER
physicians to promote physician acceptance.
• To determine if using a temporal artery thermometer on all ED
patients in triage would decrease the overall triage time and improve
patient and staff satisfaction using a less invasive method.
BACKGROUND
PURPOSE
Design:
-retrospective pilot study
-evidence based practice model guided the shared governance
committee in the ED to implement this study
Setting:
-rural hospital, which is part of a not for profit healthcare system,
located in the southeastern United States
-study was conducted in a 23 Emergency Department (ED) that
averages 37,000 patients a year.
Participants/Subjects:
-all patient populations being cared for in the ED were included in this
study
-sample size 102 patients
Methods:
-Every patient that presented to the ED, excluding EMS patients, was
part of this study during the pilot time frame.
-A random sample of triage times was compared to pilot triage times to
determine if times were improved using the TAT.
-The triage nurse completed a TAT evaluation form, using a Likert scale,
to determine ease of use, patients/staff preference, and staff perception related
to triage times.
Temporal Artery Thermometer Evaluation
Average Triage Times in Seconds
MATERIALS AND METHODS
0
0.2
0.4
0.6
0.8
1
1.2
Ease of Use Quicker Patient Preferred Staff Perferred Effective Training TAT decreased
Triage Time
Strongly Agree
Agree
Undecided
Disagree
Stronlgy Disagree
0 50 100 150 200 250 300 350
Using TAT
Traditional Thermometers
Hurwitz, B., Brown, J., & Altmiller, G. (2015). Improving pediatric temperature measurement in the ed. American Journal of Nursing, 115(9), 48-
55. doi: 10.1097/01.NAJ.0000471249.69068.73
Lawson, L., Bridges, E., Ballou, I., Eraker, R., Greco, S., Shively, J., & Sochulak,V. (2007). Accuracy and precision of noninvasive temperature
measurements in adult intensive care patients. American Journal of Critical Care, 16(5), 485-496. Retrieved from
http://ajcc.aacnjournals.org/content/16/5/485.full
Moore, A., Carrigan, J., Solomon, D. Tart, R. (2015). Temporal artery thermometer to detect pediatric fever. Clinical Nursing Research, 24(5), 556-
63 . doi: 10.1177/1054773814557481
Odinaka, K.,Edelu, B., Nwolisa, C., Amamilo, I., & Okolo, S. (2014). Temporal artery thermometer in children younger than 5 years. Pediatric
Emergency Care, 30(12), 867-870.
Penning, C., Van der Linden, J., Tibboel, D., & Evenhuis, H. (2011). Is the temporal artery thermometer a reliable instrument for detecting fever in
children. Journal of Clinical Nursing, 20(11-12), 1632-1639. doi: 10.1111/j.1365-2702.2010.03568.x.
Titus, M., Hulsey, T., Heckman, J., & Losek, J. (2009). Temporal artery thermometer utilization in pediatric emergency care. Clinical Nursing
Research, 48(2), 190-193. doi: 10.11777/0009922808327056
• This study has shown that using the Temporal Artery Thermometer in
triage on emergency department patients has:
• decreased triage times
• ED nurses reported increased satisfaction using the TAT
versus traditional thermometers.
• Patients rated their experience with the TAT favorably and
preferred this method.
-The impact to leadership in conducting this study has shown the
need to continue use of the TAT in triage to decrease triage times
and improve patient/staff satisfaction.
Insert your acknowledgements here. This research supported by…
Outcome:
-results were significant
-retrospective average times were 309 seconds
-during the pilot study, triage times were 240 seconds using the
TAT.
-The data showed a decrease in triage times by 75 seconds per
patient.
-Staff preferred the TAT 100% of the time while the patient
preference was 92% of the time.
-Staff also felt that triage time was decreased by using the TAT.
RESULTS
CONCLUSIONS
REFERENCES