improving your communication effectiveness for new(er
TRANSCRIPT
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Presenter: Andrew Sanderbeck
Improving Your Communication Effectiveness for New(er) Managers and Supervisors
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Upward, Downward and Lateral
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Verbal Communication
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Clear communication is vital if you
are to be an effective supervisor
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Verbal Communication
Message
Sender Receiver> Channel of Communication <
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Communication Cycle
• Intention of the message
• Translation of the message
• Receiving the message
• Feedback
• Listen not just to the words
The only way we know if our message has been received properly is by the feedback we get.
Intent Translate
ReceiveFeedback
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Emphasis on Words
• I did not say she stole the money
• I did not say she stole the money
• I did not say she stole the money
• I did not say she stole the money
• I did not say she stole the money
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Communication is More Than Just Words
Body Language is the most effective!
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Non-Verbal Communication
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Body Language
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Minimizing Threatening Behaviors
•Don’t invade personal space•Avoid pointing•Maintain confident body stances (shoulders back and standing up straight
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Emotional Bank Account
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Please Share in the Discussion Area
• The best compliment you ever received
• The worst compliment you ever received
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Objectivity vs. Subjectivity
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Fluff and Double Fluff
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What, What Why
When Discussing Performance, try this!
What I have observed from you is….
What I need from you is….
Let me explain why…
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Giving Directions that Employees Will Understand
1. Clearly Define Project or Task
2. State the Deadlines, Standards and Format
3. Give Time Frame
4. Check Progress Periodically
5. Give Feedback
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The One Question to Absolutely NOT Ask Employees…Again
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Writing Effective Emails
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Keep the Message Focused and Readable
• Use standard capitalization and spelling
• Skip lines between paragraphs
• Avoid fancy typefaces
• Use standard capitalization
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The Importance of the Subject Line of Your Email
Use ‘Keywords’ - All email messages fall into one or more of 4 possible categories:
– Questions (or messages that elicit a response from the reader)
– Responses (messages that are in response to questions or other inquiring messages)
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The Importance of the Subject Line of Your Email
Use ‘Keywords’ - All email messages fall into one or more of 4 possible categories:
– Informational (or FYI - messages that are meant to inform but don’t require a response)
– Spam (jokes, pictures of your nephew’s baseball game, etc. - as well as actual spam)
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The Importance of the Subject Line of Your Email
Briefly describe the subject - This is best done before you start writing your message.
Never leave the subject blank
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Polling Question
I know what “EOM” means and use it in my emails.
Agree
Disagree
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EOM = End of Message
A Different Approach and Way of Thinking
EOM can mean much more than End of Message. It means "good use of time." It
means "concise." It means "clarity.
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Polling Question
I have a method for proof-reading my emails before I hit the send button!
Agree
Disagree
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One thing to do to guarantee that you’ll never send an email without
proofreading it first
Read Your Document Aloud!!
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One Thing!!!
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Thank You For Attending