in business magazine - top hospitals 2012
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A special section on Valley hospitals spotlights the strength of our healthcare services and provides insight as to how the industry is addressing the challenges facing it.TRANSCRIPT
Top HospitalsValley Hospitals Are Excelling
The Valley is home to some of the world’s best . . .
A special section on Valley hospitals spotlights the strength of our healthcare services and provides insight as to how the industry is addressing the challenges facing it.
Presents
Valley Hospitals
i n b u s i n e s s m a g . c o ma p r i l 201240
The Business of CareHospitals operate high-quality healthcare on slim marginsby RaeAnne Marsh
HospitAls in ARizonA represent the cutting edge of medical research and treatment. specialized facilities are
destination hospitals, attracting patients and their families from around the region. And growth in the industry creates jobs in ancillary industries, from construction to purchase of goods and services.
Healthcare as a sector has been growing, even during the economic downturn of recent years. it is one of the largest job leaders in Arizona, says pete Wertheim, vice president of strategic Communications for the Arizona Hospital and Healthcare Association. two specialty hospitals have opened in recent years: Cancer treatment Centers of America, which opened its Western Regional Medical Center in Goodyear in 2008, and MD Anderson Cancer Center, which Banner Health opened in Gilbert last fall. And there is a new general acute care hospital for the Greater phoenix area that opened a few weeks ago south of the Valley: Florence Hospital at Anthem.
Hospitals overall, however, have been facing a much more challenging situation than many others in this sector, shedding jobs or not filling positions as they become vacant.
“Hospitals spend a lot of time anticipating what communities will look like,” says Wertheim, noting they are building to meet the needs of not just today but of tomorrow. But they operate on slim profit margins, particularly the “safety net” hospitals that provide healthcare for people without health insurance. And they face further cuts in reimbursements although there will likely still be segments of the population left uncovered even when the patient protection and Affordable Care Act is fully implemented. in fact, according to Wertheim, hospitals expect that under the Affordable Care Act, they will be treating more people at even slimmer margins.
to continue to provide high-quality care, hospitals are streamlining operations. “they are gaining efficiencies, consolidating services and finding greater value in the healthcare system,” says Wertheim. Hospitals are doing more to collaborate with outside
stakeholders to make sure patients are using the appropriate facilities for their healthcare. For instance, many people, traditionally, use emergency room services in lieu of a primary care physician. Hospitals have begun to focus on helping such patients find the lower-level care that would answer their needs, including behavioral health and rehabilitation, through networking and collaboration.
Arizona Hospital and Healthcare Association
azhha.org
1 Arizona Heart Hospital1930 E. Thomas Road, Phoenix(602) 532-1000abrazohealth.com
2 Arizona Regional Medical Center515 N. Mesa Drive, Mesa(480) 898-33333 2050 W. Southern Avenue,
Apache Junction(480) 237-3200myarmc.com
4 Arrowhead Hospital18701 N. 67th Avenue, Glendale(623) 561-1000arrowheadhospital.org
5 Banner Baywood Medical Center6644 E. Baywood Avenue, Mesa(480) 321-2000bannerhealth.com/baywood
T o p H o s p i T a l s
6 Banner Boswell Medical Center10401 W. Thunderbird Blvd., Sun City(623) 832-4000 bannerhealth.com/boswell
7 Banner Del E. Webb Medical Center14502 W. Meeker Blvd., Sun City West(623) 524-4000bannerhealth.com
8 Banner Desert Medical Center1400 S. Dobson Road, Mesa(480) 412-3000bannerhealth.com/desert
9 Banner Estrella Medical Center9201 W. Thomas Road, Phoenix(623) 327-4000bannerhealth.com
10 Banner Gateway Medical Center1900 N. Higley Road, Gilbert(480) 543-2000bannerhealth.com
11 Banner Good Samaritan Medical Center1111 E. McDowell Road, Phoenix(602) 839-2000bannerhealth.com
12 Banner Heart Hospital6750 E. Baywood Avenue, Mesa(480) 854-5000bannerhealth.com
13 Banner Ironwood Medical Center37000 N. Gantzel Road, San Tan Valley(480) 394-4000bannerhealth.com/ironwood
14 Banner MD Anderson Cancer Center2946 E. Banner Gateway Drive, Gilbert(480) 256-6444bannerhealth.com
15 Banner Thunderbird Medical Center5555 W. Thunderbird Road, Glendale(602) 865-5555bannerhealth.com
16 Cancer Treatment Centers of America at Western Regional Medical Center14200 W. Fillmore Street, Goodyear(623) 207-3000cancercenter.com
17 Cardon Children’s Medical Center1400 S. Dobson Road, Mesa(480) 412-5437bannerhealth.com
Valley Hospitals
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18 Chandler Regional Medical Center475 S. Dobson Road, Chandler(480) 728-3000chandlerregional.org
19 Gilbert Hospital5656 South Power Road, Gilbert(480) 984-2000gilberter.com
20 John C. Lincoln Deer Valley Hospital19829 N. 27th Avenue, Phoenix(623) 879-6100jcl.com
21 John C. Lincoln North Mountain Hospital250 E. Dunlap Avenue, Phoenix(602) 943-2381jcl.com
22 Maricopa Medical Center2601 E. Roosevelt Street, Phoenix(602) 344-5011mihs.org
23 Maryvale Hospital5102 W. Campbell Avenue, Phoenix(623) 848-5000maryvalehospital.com
24 Mayo Clinic Hospital5777 E. Mayo Blvd., Phoenix(480) 515-6296mayoclinic.org
25 Mercy Gilbert Medical Center3555 S. Val Vista Drive, Gilbert(480) 728-8000mercygilbert.org
26 Mountain Vista Medical Center1301 S. Crismon Road, Mesa(480) 358-6100mvmedicalcenter.com
27 Paradise Valley Hospital3929 E. Bell Road, Phoenix(602) 923-5000paradisevalleyhospital.com
28 Phoenix Baptist Hospital2000 W. Bethany Home Road, Phoenix(602) 249-0212phoenixbaptisthospital.com
29 Phoenix Children’s Hospital1919 E. Thomas Road, Phoenix(602) 933-1000phoenixchildrens.com
30 St. Joseph’s Hospital & Medical Center350 W. Thomas Road, Phoenix(602) 406-3000stjosephs-phx.org
31 St. Luke’s Medical Center1800 E. Van Buren Street, Phoenix(602) 251-8100stlukesmedcenter.com
32 Scottsdale Healthcare Shea Medical Center9003 E. Shea Blvd., Scottsdale(480) 323-3000shc.org
33 Scottsdale Healthcare Osborn Medical Center7400 E. Osborn Road, Scottsdale(480) 882-4000shc.org
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NTop HospitalsValley Hospitals Are Excelling
42 i n b u s i n e s s m a g . c o ma p r i l 2012
Gilbert HospitalGilbert Hospital, the first hospital in Gilbert, Ariz., opened on February 2, 2006, at power Road and Galveston. over the last six years of service to the community, more than 256,000 emergency room patients have been treated, 4,500 surgeries performed and more than
11,700 patients admitted to the inpatient unit. the hospital’s medical staff roster of 200 physicians represents more than 20 specialties.
Florence Hospital at Anthem opened on March 8, 2012, as a 36-bed, 96,000-square-foot hospital. the medical staff roster of 105 physicians represents 16 specialties.
Both hospitals offer services for Emergency, inpatient/iCU, oR/pACU, MRi/Ct, Digital X-ray, nuclear Medicine and Ultrasound. Florence also has a correctional unit. Each hospital has a full-service laboratory, blood bank and inpatient pharmacy.
Both facilities are licensed by Arizona Department of Health services (ADHs) as General Acute Care Hospitals, the .Door to Doc in 31 Minutes” tM mission guarantees patients will be seen by a board-certified emergency physician within 31 minutes of arrival. to provide efficient continuity of care, southwest Ambulance and Air Methods (air ambulance service) are at both hospitals 24/7.
our mission, philosophy and goals center on the delivery of the absolute
ProfileGilbert HospitalMain Address:
5656 S. Power Rd., GilbertMain Phone: (480) 984-2000Website: gIlberter.comHead of Hospital:
Tim Johns, M.D., F.A.C.E.P., FounderNo. of Licensed Beds: 19No. of Physicians on Staff: 200Top 5 Specialties:• Emergency Medicine• Internal Medicine•Cardiology•General Surgery•Orthopedics
highest-quality service of healthcare to all who walk through the doors. our staff are expected to think “outside the box,” satisfy our customers at every level, and put forth an attitude that “raises the bar” on quality and commitment as stated in our mission. “the patient, in our model, is the center of the universe; not the hospital,” says tim Johns, M.D., founder.
From Door to Doc in 31 Minutes™
Now in Maricopa and Pinal counties to serve you!
Florence Hospital at Anthem
4545 N. Hunt HwyFlorence, AZ520-868-3333fhanthem.com
Gilbert Hospital5656 S. Power Road
Gilbert, AZ480-984-2000gilberter.com
Peoria Regional Medical CenterLake Pleasant Pkwy & Yearling Road
Opening in 2013
T o p H o s p i T a l s
www.BannerHealth.com
Connect with us:
YouTube
YouTube
Our people make your care the best. Our ranking makes it official.
Sure, we’re honored to accept a top-five ranking for large health systems from Thomson Reuters. But we’re even more honored to have some of the best caregivers in all of health care working tirelessly to provide great treatment, care and support to you. They’re what make us one of the five best large health systems out of 321 studied nationwide. And it’s their dedication and commitment to greatness that continue to make us the best we can be. Isn’t it time you find out what a top-five ranked health system can do for you?
44 i n b u s i n e s s m a g . c o ma p r i l 2012
Maricopa Medical CenterMaricopa integrated Health system is headquartered in the heart of phoenix, Ariz. the cornerstone of our system is Maricopa Medical Center, a major teaching hospital with a history dating back more than 100
years. Best known for our critical care services, Maricopa Medical Center offers level one trauma and intensive care for adults, babies and children. MiHs is also home to the nation’s second largest burn treatment facility, the Arizona Burn Center, as well as 11 family health centers located conveniently across Maricopa County. Maricopa Medical Center is a full-service, 522-bed hospital that sees nearly 20,000 inpatient admissions every year. We are the only hospital in Arizona with an adult and pediatric trauma center verified by the American College of Surgeons. our hospital features advanced medical services and has been recognized by U.S. News and World Report in its report on “America’s Best Hospitals” for excellence in respiratory disorders, urology, medical care, education and research.
Maricopa integrated Health system is committed to offering comprehensive medical services to all of those who live in Maricopa County, including the
ProfileMaricopa Medical CenterParent Company: Maricopa Integrated
Health SystemsMain Address:
2601 E. Roosevelt St., PhoenixMain Phone: (602) 344-5011Website: mihs.orgHead of Hospital:
Betsey Bayless, President and CEONo. of Licensed Beds: 522No. of Physicians on Staff: 425Top 5 Specialties:•Burn• Trauma/Emergency/Critical Care•Ambulatory Care•Pediatrics•Women and Infants
underserved and medically needy, through a continuum of care that keeps our community healthy. We are also committed to fostering academic programs that train physicians for the future and to support clinical research programs for improved healthcare outcomes for all ages.
A strong public hospital is as much a mark of a healthy community as good universities, modern transportation systems and thriving arts organizations. Yet the Maricopa Medical Center is just the most visible part of the Maricopa Integrated
Health System, which includes the Arizona Burn Center, the Arizona Children’s Center, two psychiatric hospitals, 11 neighborhood health clinics and the region’s only HIV/AIDS clinic. Our vital work in caring for patients, preventing disease
and training the next generation of physicians reaches across generations and touches nearly every corner of Arizona.
Your Community Depends on Maricopa Integrated Health System
mihs.org
T o p H o s p i T a l s
45i n b u s i n e s s m a g . c o m a p r i l 2012
ProfileMayo Clinic HospitalParent Company: Mayo Foundation for
Medical Education and ResearchMain Address:
13400 E. Shea Blvd., ScottsdaleMain Phone: (480) 515-6296Website: mayoclinic.orgHead of Hospital: Wyatt Decker, M.D.No. of Licensed Beds: 244No. of Physicians on Staff: 437+Top 5 Specialties:• Bone marrow, Solid Organ & Heart Transplant•Cardiovascular and Thoracic Surgery•Neurologic Surgery•Ophthalmologic Surgery•Cancer Care and Medical Research
Mayo Clinic HospitalMayo Clinic Hospital is the first hospital planned, designed and built by Mayo Clinic. Completed in the fall of 1998, the hospital was designed to deliver high-quality inpatient medical care in an efficient environment, friendly to both patients and visitors.
the hospital is equipped with computerized systems that speed the flow of decision-making information to physicians and improve the quality of care,
and an electronic medical record system gives physicians access to historical as well as up-to-the-minute information on test results, treatment plans and patient progress. A filmless, computerized radiology system allows physicians to access X-ray pictures on a computer screen almost immediately after the pictures are taken, and physicians in multiple locations can view the images simultaneously and enlarge or enhance them for better interpretation. the entire hospital is wired for telemetry so monitoring of heart and other vital signs can be done from any patient room, which allows many patients to stay under the care of nurses who have expertise caring for their specific health conditions, as opposed to moving to a dedicated telemetry unit.
Mayo Clinic Hospital is located on a 210-acre site at 56th street and Mayo Boulevard (near the loop 101 Freeway) in the fast-growing corridor of northeast phoenix. the hospital provides inpatient
care to support the medical and surgical specialties and programs at the clinic. Mayo Clinic and Mayo Clinic Hospital together offer medical expertise dedicated to providing comprehensive diagnosis and treatment in more than 65 medical and surgical specialties, with careful attention to individual patient needs.
I’m a three-time national rodeo champion.One day after training I had a seizure.Tests showed I had a rare brain tumor, andsurgery to remove it could have left me paralyzed. Today, I’m back in the saddle.My answer was Mayo Clinic.
Raley Mae Radomske, New Mexico
Thousands travel to Mayo Clinic each year for treatment, diagnosis, or a second opinion. Mayo Clinic is an in-network provider for millions, and a physician’s referral is typically not required. To request an appointment, visit mayoclinic.org.
Visit mayoclinic.org/arizona
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Phoenix Children’s Hospitalphoenix Children’s Hospital has provided hope, healing and the best healthcare for children since it was born in 1983, and has grown to become one of the largest children’s hospitals in the country.
With a medical staff of nearly 1,000 pediatric specialists, phoenix Children’s provides inpatient, outpatient, trauma and emergency care across more than 45 pediatric subspecialties, the most
comprehensive pediatric care available in the state. the Hospital’s six Centers of Excellence have grown in size and expertise to place them on par with some of the most prestigious of their kind in the U.s.:
• Barrow neurological institute at phoenix Children’s Hospital
• phoenix Children’s Heart Center• Center for pediatric orthopaedics• Center for Cancer and Blood Disorders• level one pediatric trauma Center• neonatal intensive Care
to meet the needs of our growing community, phoenix Children’s continues to expand, adding new physicians, staff, programs and facilities. specialty and urgent care centers in high-growth areas of the Valley and across the state serve the needs of patients and families in their own neighborhoods.
today, the most visible evidence of growth is a new 11-story tower on the Hospital’s main campus, which offers a comprehensive, family-centered hospital that allows our
ProfilePhoenix Children’s HospitalParent Company: Children’s Healthcare of
Arizona, Inc., an Arizona 501(c)(3) nonprofit corporation
Main Address: 1919 E. Thomas Rd., Phoenix
Main Phone: (602) 933-1000Website: phoenixchildrens.comHead of Hospital:
Robert L. Meyer, President and CEONo. of Licensed Beds: 465No. of Physicians on Staff: 924Top 5 Specialties:•Pediatric Neurosciences/Neurosurgery •Pediatric Cardiology/Cardiovascular Surgery •Pediatric Orthopaedics/Orthopaedic surgery•Pediatric Cancer and Blood Disorders•Pediatric Trauma
doctors and nurses to deliver expert care and healing to our community’s youngest patients.
At each location, in each doctor, nurse, technician, staff member and volunteer, you’ll see the difference in a Hospital that’s 100 percent for children.
T o p H o s p i T a l s
47i n b u s i n e s s m a g . c o m a p r i l 2012
Barrow Neurological Institute®
U.S. News & World ReportTop 10 Hospital
50 Years of Bringing Great Minds Together
B A R R O W 5 0 . O R G
St. Joseph’s Hospital and Medical Centerlocated in the heart of phoenix, Ariz., st. Joseph’s Hospital and Medical Center is a not-for-profit hospital that provides a wide range of health, social and support services with special advocacy for the poor and underserved.
st. Joseph’s is a nationally recognized center for quality tertiary care, medical
education and research. it includes the internationally renowned Barrow neurological institute®, which offers care for people from throughout the world with brain and spine diseases, disorders and injuries; the Heart & lung institute®, which integrates medical staff and faculty staff to enhance inpatient treatment and education, and facilitate research into new technologies and treatment modalities; Adolescent Center, which provides a multidisciplinary approach to adolescent health issues and is one of the few outpatient sub-specialized adolescent medicine centers in the Valley; and a level i trauma Center that is the first ACs level i trauma Center in the state verified by the American College of surgeons. the hospital is also a respected center for maternity care, orthopedics, oncology and many other medical services. st. Joseph’s is consistently recognized as a Best place to Work by The Phoenix Business Journal. U.S. News & World Report routinely ranks st. Joseph’s among the top 10 best
ProfileSt. Joseph’s Hospital and Medical CenterParent Company: Dignity HealthMain Address:
350 W. Thomas Rd., PhoenixMain Phone: (602) 406-3000Website: stjosephs-phx.orgHead of Hospital: Linda HuntNo. of Licensed Beds: 607No. of Physicians on Staff: 1,267Top 5 Specialties:•Neurology and Neurosurgery• Trauma•Children’s Rehabilitative Services•Adolescent Medicine•Maternity
hospitals in the United states for neurology and neurosurgery.
Founded in 1895 by the sisters of Mercy, st. Joseph’s was the first hospital in the phoenix area. the hospital is part of Dignity Health, one of the largest healthcare systems in the West, with 40 hospitals in Arizona, California and nevada.