in context: case studies in integrated physical and virtual library service design
DESCRIPTION
Presented at the 14th Annual Digital Libraries Symposium at ALA Midwinter on January 21, 2012.TRANSCRIPT
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In Context: Case Studies in Integrated Physical and Virtual
Library Service Design
Jason Casden
North Carolina State University Libraries Elsevier - 14th Annual Digital Libraries Symposium
January 21, 2012
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Outline
• Overview • Three projects at NCSU Libraries – Library Course Tools – WolfWalk – Suma
• What’s around the corner?
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"Discovery happens elsewhere"
Lorcan Dempsey's argument applies to physical spaces just as it does to the web.
h"p://orweblog.oclc.org/archives/001430.html
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Integration
1. Excellent in-person services 2. Excellent online services 3. It’s time for better integration • between in-person and online services • into new contexts of use • with improved data-informed design
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Library Course Tools
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What is Library Course Tools?
A distillation of the most student-centric stuff the library has to offer.
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Our environment
• Large institution (30,000+ students) • Many courses (6,000+ courses) • Approx. 100 librarians, 260+ total staff FTE • Moodle Learning Management System
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“Improve your coursework”
• Services should reflect patron priorities • Library websites can be overwhelming for
students • “Subject guides” may be too broad
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Library course pages
• Hand-authored course guides
• Assignment focused • Limited reach
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Problem: limited reach
NCSU courses without course pages
Published course pages
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A course view for every course
1. Offer content for ALL courses 2. Customize components as needed
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Scalable reach
All courses with Library Tools page
Customized Library Tools pages
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Scalable reach
All courses with Library Tools page
Customized Library Tools pages
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Scalable reach
All courses with Library Tools page
Customized Library Tools pages
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Course customization
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Curriculum customization
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Discipline customization
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Generic content
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Library Course Tools Moodle Block for Registration & Records Course
Moodle Block for Playspace or off-model courses
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Usage by semester
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Usage by curriculum
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Usage by widget
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Collaboration is key
• Subject specialist librarians • Software developers • User experience specialists • Campus partners • Students • Faculty
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Lessons learned
• Support different levels of customization • Leverage existing data sources • Design for reuse • Build outside of Learning Management
Systems and integrate
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WolfWalk
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WolfWalk
Make it easy for the NC State campus community to learn about the history of campus
while on campus.
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Todd Kosmerick and Adam Berenbak, NCSU Libraries
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WolfWalk
• Launched 2010 • Major update June 2011
• 3 flavors – Web App – iPhone/iPod Touch – iPad
• 1000+ images
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Usage
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Suma
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Suma
Replace and dramatically improve the entire workflow for collecting and analyzing data about the use
of physical spaces.
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Illustration by Joyce Chapman
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Staff as sensors
Joyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.
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What is the system?
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What is the system?
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What is the system?
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What is the system?
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What is the data?
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What are we trying to replace?
CC BY-NC-ND 2.0. Dipesh Soneji. http://www.flickr.com/photos/dipeshsoneji/4734289230/
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…and it’s Open Source.
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…in summary
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Blending
Designing tighter integration between virtual and physical services is obviously a good idea.
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Blending
...but we should be prepared for an increase in project complexity.
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Some complicating factors
• Hidden costs of broader collaboration • Competing priorities • Working with legacy systems • Making smart use of emerging technology
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What's coming?
• James B. Hunt, Jr. Library • Roving reference • More uniform data collection and analysis • Targeted and experimental space and service
design
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Wireframe created by Adam Rogers, NCSU Libraries.
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Library Course Tools Credits
• The project team – Kim Duckett – Jason Casden – Tito Sierra – Andreas Orphanides – Joseph Ryan
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WolfWalk Credits
• The project team – Tito Sierra – Jason Casden – Cory Lown – Steven Morris – Markus Wust – Brian Dietz – Todd Kosmerick – Joseph Ryan
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Suma Credits
• The project team – Jason Casden – Rob Rucker – Joyce Chapman – Eric McEachern – Rusty Earl
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Project links
• Library Course Tools www.lib.ncsu.edu/dli/projects/courseviews
• WolfWalk
m.lib.ncsu.edu/wolfwalk • Suma
www.lib.ncsu.edu/dli/projects/spaceassesstool