in order to bring value to modern is & ict management it ... overview v2.pdf · document...
TRANSCRIPT
Digital Wave IT Solutions is a new company formed by a group of like minded professional focused to provide quality service in the select technology and services.
We specialize in end-to-end consulting and product implementations and post implementation people change management without which no product or service would be complete.
In order to bring value to modern IS & ICT management it is important to strive the right balance between people, process, technology. And it is possible through Enterprise Business Architecture(EBA). Where EBA is plexus to all business strategy, operations, people, technology and data.
We focus on select technology, services so as to bring our core values and principle to our offerings.
About Us
Digital Wave IT Solutions is a focused towards achieving corporate excellence in delivering solutions that best meets your IT requirements streamlined to align with your business objectives.
Our Vision is to deliver what we promise; We strive to comply with global standards and best practices.
Mission, we are focused on specific technology consulting & software that help brings efficiency, effectiveness and optimize your IT operations capability to align with best practice and IT strategy.
We have carefully chosen our consultants who are partners to our success. We as a team deliver our services to highest global standards of quality service and consulting practice.
We partner with select vendors to provide solutions in the technology vertical we focus like Business Continuity, IT Operations and IT infrastructure management and monitoring software solutions.
Our Strategy and Focus
Our Focus - Products and Services
ITSM; ITIL; Cobit; ISO20000; IT Governance Technology Consulting
• Project & Program Management
• Risk Management
• Business Continuity Management Consulting (BIA, BCP) & Software (Inoni)
• IT Service Management consulting with IT policies and procedure
• IT Governance
Manage Engine – IT360, ServiceDesk Plus, Op Manager, AD Manager Plus IT Management Software
• Business Service Management (BSM)
• Helpdesk & Customer Support
• IT Infrastructure Management – Network and Application monitoring; AD management
• Asset & Desktop Management – OS deployment, Patch Management
ZOHO Cloud Applications; Video Conferencing Products & Software Enterprise Applications
• Customer Relationship Management (CRM)
• Document Management System
• Financial Applications
• Business Intelligence
Surveillance Technologies | Resource Outsourcing Business Process
Outsourcing | Networking’
• L1, L2 Network topologies, Cabling, Access Control
• Data Center Design & Implementation
• Enterprise Database Back / Recovery/ SAN replication ( Double Take);
• Enterprise Security – ISO 27001 Implementation, Application Integrity, PCI DSS Audit and assurance;
• Enterprise Mail • Integration Project • HRMS/ Payroll • Custom Bespoke Application Development
Our Technology Solution Offerings
Consulting Practice
IT Service Management Consulting – ITIL, ISO 20000
ERP Security & Audit
Database Migration & upgrade
IT Risk Management
Business Continuity Management
Business Change Management
Business Process Management (BPM)
IT Management Solution
ITIL Based Helpdesk
Integrated IT Management Software
Active Directory Management
Desktop & OS deployment
Enterprise Applications Monitoring
Network Performance Monitoring
Event Log Management
Enterprise Applications
Solutions
Enterprise Resource Planning (ERP)
Business Intelligence (BI)
Document Management System (DMS)
Customer Relationship Management (CRM)
Enterprise Security Solutions
Infrastructure Services
Networking - L1, L2, L3
Storage Management & Hardware Supply
Resource Outsourcing
Annual Maintenance Services – Software & Hardware maintenance contracts
IT Service Management/ Asset Management Service offering
IT Service Management
Service Management encompasses the delivery of a large breadth of IT services – including service request and incident management, problem, change and release management, and IT asset management, to name a few. Today’s employees in all industries depend heavily on the business systems and data center infrastructure that supports them. These business systems must be available to ensure peak employee productivity. The IT department relies on a growing set of service management tools, preferably integrated as a consolidated suite, to meet the rising business expectations.
We provide ITIL based Service management solutions in IT Service management vertical that compliance with ITIL Standards.
IT 360
DesktopCentral
OP Manager
App Manager
ServiceDesk
De
skto
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en
tra
l OS Deployment & Imaging
Software Distribution & Patching
OP
Ma
na
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r Network , Server & Virtualization Monitoring
Network Bandwidth Monitoring
Wan Monitoring
Ap
p M
an
ag
er Applications &
End User Experience Monitoring
Se
rvic
eD
esk
Plu
s ServiceDesk, Incident & Inventory Management
IT Management Consulting & Software
IT Service Management Offerings Contd..
We provide simple, easy-to-use IT Management products that are a must for every growing organization.
These tools allow the application, network, database administrator to monitor their applications proactively without missing any probable problem through on time notification to make decisions before the real problem occurs.
And document every incident, problem in a professional manner in compliance with ITIL standards.
NovaBACKUP
SMB
Enterprise (Large data volume/ heterogeneous environments)
Consumer (Boxed products/ Public Cloud)
Da
taC
en
ter
(lo
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l)
Clo
ud
/Sa
aS
NovaBACKUP
Remote Workforce
NovaBACKUP
xSP
NovaBACKUP
DataCenter
Backup Exec
NetBackup
NovaStor Backup / Restore Market Positioning
NovaStor Backup / Restore Software - Architecture
Central Management Central Database - what/when/where - Schedules - Jobs
Central Management
Backup Client
Backup Devices
Backup Client
Backup Client
Backup Devices
Active Clients Backup Metadata - what/when/where - File details
Passive Storage Services - Media Data - Self contained media format
Backup Server
Backup Server Backup Server
Media Media Media Media
When you hire a consultant, you place your trust in them to deliver the best for your organization. You look for a practical approach and a depth of knowledge that will generate confidence at director-level and throughout the business.
Our professionals have a wealth of experience working in and for the very largest organizations, through to small businesses. We know what works and can help you achieve a continuity capability that is right for your organization.
Our services, software and expertise mean we're uniquely placed to save you time and money, delivering lasting outcomes that work for you.
Our services, software and expertise mean we're uniquely placed to save you time and money, delivering lasting outcomes that work for you.
Above all, we aim to offer exceptional value.
Business Continuity Management
The Action Manager Health and Safety Software
TAM is a comprehensive Health and Safety software that makes compliance a great deal easier to achieve and a lot less time consuming.
TAM is a web-based, flexible and scalable Health and Safety management system suited to any type and size of organisation.
Our aim with this website is to present you with enough insight into our Health and Safety software and the services that we provide, in order to encourage you to try TAM, and then to offer you a deal that ensures you have nothing to lose from doing so.
TAM is unlike any other Health and Safety software
TAM is more comprehensive and helps you with more Health and Safety compliance issues TAM helps you comply with more of your Health and Safety obligations than other software. Despite this, TAM remains a work-in-progress, as we are continuously improving the software.
TAM is a complete, paperless system that leaves you with no loose ends
Many Health and Safety software solutions available in the market are little more than expensive word-processors of Risk Assessments, offering little or no functionality and that still leave you dependant on a hardcopy based Health and Safety management system. TAM's Health and Safety software is unique because it is a paperless system with a high level of functionality, helping to ensure that everything you have stated in your Health and Safety documentation actually gets done, thereby leaving no loose ends.
Health and Safety Software
TeamWox is the business automation system. It enables the consolidation of corporate information in a single environment, and allows a prompt access to it from any location in the world.
With the TeamWox multi-functional information system, you can make business processes more transparent, simplify the implementation of various tasks, and speed up management decision-making process. All these factors increase the entire management efficiency, improve employees’ work and help you reduce expenses.
Business Optimization and Team Collaboration Software
TeamWox is a groupware product designed for organizing efficient collaboration of your team.
TeamWox Modules:
1. HR Department
2. Tasks
3. Documents
4. E-mail
5. Clients
6. Board
7. Search System
8. Reporting System
9. Chat
10. Service Desk 11. Accountings
We offer HD Video Conferencing Solutions for Boardrooms of large enterprises using only one third of bandwidth of comparable solutions. With our Professional, Affordable, Secure video conferencing software services, you can virtually meet anyone in the world over the internet and not just installed locations. Our Video conferencing technology works on the model of concurrent users.
As many users can get connected simultaneously equivalent to the number of licenses purchased, irrespective of their location. For example, if you purchase 10 licenses, you can simultaneously connect any of your 10 locations and not just any fixed locations (unlike other competitor products, where you can connect only installed locations on video conference meetings).
Video Conferencing Software
Protegent 360 – Complete Security Software
In highly modernization world, the word-“Protegent” is deciphered from protégée (“To Protect” – in French). Complete security is what is offered in Unistal’s Protegent360. As the name suggest Protegent secures your computer from viruses & internet threats and protects your business & data from unauthorized access & theft. Protegent also works as parenting software tool by providing complete activity details of your child on computer and internet. Protegent also provides a special feature of laptop tracking to laptop users, which enables the user to continuously track the laptop location. If laptop is lost or stolen, Protegent at best tracks the laptop location via internet and if not connected to Internet, encrypts your important data making it unreadable for others.
Complete IT Security Software
Business Process Outsourcing
We partner with select vendors in areas of infrastructure surveillance technology to provide products and specialised services in following:
• Physical Security access control
• Security Cameras
• Asset Management
• Biometric Identity & access management
• Barcode & RFID products and integrations services
• Networking topology
• Sensors and Alarms
• Enterprise Asset Management
Enterprise Applications & Surveillance Technology
We have highly experienced Certified DBA team with knowledge on wide areas of database technology. We offer following DBA services
Database performance tuning, optimization(Oracle 7,8i,9i,10g,11g)
Microsoft SQL Server Database Administration(Versions 2000, 2005, 2008)
Microsoft Dot.Net Application development & Web Technologies
Database & Application cross platform migration (Windows, Unix, Linux, Solaris)
Oracle ERP Apps DBA (Version 11.5.10.x; R12)
Oracle Application Server Installation, configuration & administration
Database Security (DB Vault, Labels, SOD design for ERP & Database Firewall)
DataGuard – Stand by DB for Disaster recovery
Database upgrade, patching, cloning
Database Clusters on multiple nodes for High Availability (RAC)
Database Management Services
Other Software Products & Services Consulting : IT Audit, Vulnerability assessment & advisory services
Identity and Access Management
ERP Segregation of Duties (SOD), ERP / DB Security Controls
Database upgrade and migration to heterogeneous environments
Business Process management
Workflow Management; Team Collaboration
Time & Attendance Access Control System
Application Integration
Infrastructure Solution – Security, firewall, dataloss prevention, Device tracking
Operating Systems - Microsoft OS, Oracle Linux)
Microsoft Solutions Offerings – System Center, SharePoint, Dot.Net
Enterprise Architecture / Solution Architecture
Annual Maintenance Contracts & on Call Support Services
Our Key Personnel's Profiles
We have qualified IT expertise specialized in multiple technology verticals and product specialization.
Our resource span in following technologies & IT Service
Business process consulting – ITSM, ERP, Enterprise Application
Enterprise Applications consulting and audit
IT Service Management / Asset Management
Business Intelligence
Document Management System
Database Administration, upgrade & migration on heterogeneous environment
ERP Consultants – Modules ( Financials, CRM, Asset Management, Supply Chain, Manufacturing, HRMS)
Security Solutions – End Point Security, Firewall, Enterprise access control
Storage/Data Centre Solutions
IT Project Management & Consulting
Khaja Nooruddin – MBA, OCP, CRISC, CMP, ITIL, PM, MBCS
Technology Consulting
Total Years of experience : 14 yrs in IT Industry Middle East Experience: 7 yrs Technology Domain/industry Specialization : ERP Application
Administration, Technology Consulting experience in Shipping & Logistics, Trading, software development, Technology Consulting.
Technology specialization: Subject Matter Expert – Database, Business Intelligence & Data Warehousing, Enterprise Applications Servers, Project management, Enterprise Architecture design (TOGAF)
Product specialization Oracle Database Administration (OCP) – RAC, DB Migration, Upgrade Oracle eBusiness Suite ERP Administration( Apps DBA), Security
Controls, SOD SAP Security Implementation, Microsoft & Oracle Business Intelligence/ Data warehousing, Document Management Systems (eBiz Archive) ITIL based Service Management Application (Manage Engine SDP,
Front Range ITSM) Enterprise Security Assessment & Control, Implement Security Policy,
Risk Management IT Service Management; ISO 20000; Product implementation
Projects/Experience:
Middle East : o ITSM project implementation - ORPIC, Sohar, Oman o ITSM project implementation – PAEW, Muscat, Oman o Project Manager for BI project; Sadolin Paints, Oman o ITSM project Implementation for Oman Gas Company o ITSM project implementation for Oman Housing Bank o ITSM project Implementation for Al Zaman Industries, Saudi Arabia o Project Manager for Database/Applications Migration projects for -
OIB, Bhaker Haji Shipping Company, & MOD o Project Manager for ITSM projects - Haya, Oman Housing Bank,
Oman Gas Co., MOD o ERP/Administrator/Project Manager for migration of Shipping ERP
application, PILSHIP, Saudi Arabia o Web portal development, DWITS USA:
Deloitte EBSO project; Projects & portfolio management for Computer Associates, Oracle DBA
• Deloitte / Sun Trust Bank – Pricing optimization data structuring project
• Deloitte / Oracle EBS Security Implementation- Deloitte Internal practice lead
• Deloitte internal Quality framework for service offerings; • Oracle ERP Content management for Dell Malaysia • IT Security Policy, Risk Management for Citibank • Oracle Database migration & upgrade, for RaceMark Intl
Hilal Al Namani – BSC, OCP DBA/Applications, ITIL, Prince 2
Technology Consulting
Total Years of experience : 8 yrs in IT Industry Middle East Experience: 8 yrs Technology Domain/industry Specialization : ERP Application
Administration, Audit, ITSM consulting; Domain expertise: Oil & Gas, Defense, Ministries, Large
Enterprise Technology specialization:
Subject Matter Expert – Database, Business Application & Data migration, Enterprise Applications Servers, Project management, SOD, ITIL
Product specialization Oracle Database Administration (OCP) – RAC, DB Migration, Upgrade Oracle eBusiness Suite ERP Administration( Apps DBA), Security
Controls, SOD ITIL based Service Management Application (Manage Engine SDP,
Front Range ITSM) Enterprise Security Assessment & Control, Implement Security Policy,
Risk Management IT Service Management; ISO 20000; Product implementation
Projects/Experience:
Systems Analyst, Oman LNG o Segregation of Duties, Database & Applications o RMAN Implementation o Meal Management System Implementation Project o Health, Safety and Security (HSE) Software
Enhancement o Implementation of Internal Audit Module in HSE
Software o Complete database documentation o Designing Application Portfolio Documents o Evaluation of Business Support systems
Database Administrator & Lead ITSM Auditor, MOD o ISO 20000 implementation o Database DR implementation with Oracle o Oracle application design & implementation o Database migration & upgrade o Backup / recovery strategies and administration o Systems & Network administration
Burhanuddin Khaja – B Tech, Network Specialist, ITIL
Systems Analysis and Technology Consulting
Technology Domain/industry Specialization : Application Administration, Desktop Management, ITSM consulting;
Domain expertise: Telecom
Technology specialization: Subject Matter Expert – Networking, Helpdesk, Desktop , ITIL
Product specialization
Cisco Router Configuration
Helpdesk Software
Active Directory Management
Network Monitoring & Management
Projects/Experience
Systems Analyst
o “Higher Order SVD, Analysis for Dynamic Texture Synthesis”: Project incorporated programming and simulation using Matlab.
o Complete database documentation
o Designing Application Portfolio Documents
o Evaluation of Business Support systems
Thank You
Contact us at: P O Box 25, Postal Code 101, City Centre Muscat, Sultanate of Oman. Mob: +968 99886878 Tel : +968 22009619 Fax : +968 24520664 Email : [email protected], www.dw-its.com
Contact Name Hilal Al Namani
Title Business Development Director
Address Po Box 25,
Postal Code 101, City Centre,
Muscat, Oman
Tel & Fax +968 22009619
Mobile +968 99886876
E-mail address [email protected]
Contact Name Khaja Nooruddin
Title Vice President & Managing Director
Address Po Box 25,
Postal Code 101, City Centre,
Muscat, Oman
Tel +968 22009619
Mobile +968 96743480
E-mail address [email protected]