Delivering exceptional cust

omer service

November 2010

For general information call 1800 013 357WaterLINE at www.g-mwater.com.au or phone 1300 469 469

Over the phoneAs more of the G-MW irrigation network is modernised, G-MW is able to roll out improved service benefits including shorter order times, instant order confirmation and extended planner access.

Customers in the Murray Valley, Rochester-Campaspe and Pyramid-Boort operational areas have access to planners between 7am and 11pm, 7 days a week while customers in the Shepparton and Central Goulburn Areas have 24 hours, 7 days a week access to planners.

e-servicesOur expanding range of web, email and allocation text message (SMS) services ensures everything you need is the click of a button away.

SMS Allocation: Allocation announcements sent direct to your mobile phone. Irrigation eNews: The latest allocation and irrigation information emailed to you twice a month.eDams: Water storage levels emailed to you daily, weekly or monthly.

WaterLINE online offers additional features such as the ability to view spare channel capacity,

adjust flow rates and duration - all with 24 hour convenience.

In personOur customer service staff located across the region, can help you with your local enquiry and water service needs.

Goulburn-Murray Water delivers services to over 30,000 customers. No two customers are the same - so we’re

making sure our customer services match your needs. Our new services, with expanded hours

means you can talk in person, phone or visit us online to access the latest information

and make informed and timely business decisions right for your business.

Cobram

Kerang

PyramidHill

RochesterTatura

Shepparton Wangaratta

IRRIGATIONeNEWS

SMSALLOCATIONS

eDAMSONLINEPAYMENTS