in search of engagement 194
TRANSCRIPT
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8/6/2019 In Search of Engagement 194
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16th December, 2005
In Search ofEngagement
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Agenda
What is Employee Engagement ? Why Engage Employees the value proposition
A Case Study How ABC Engaged Sumit ?
A Model A Culture of Employee Engagement
Conclusion 10 Engagement Commandants
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What is Employee Engagement ?
Employee engagement is a step ahead than employeeSatisfaction:
Belief in the organization
Desire to work to make things better
Understanding of business context and the bigger picture
Respectful of, and helpful to, colleagues
Willingness to go the extra mile
Keeping up to date with developments in the field
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Why Engage: Value Proposition
Linkage with business results Hewitt Study: High positive correlation between engagement scores &
Total Shareholder Return/ sales growth
Towers Perrin Study: 17% higher operating margins
Mercer Study: Increase in employee engagement reduced employee
turnover by 3% and resulted in ROI of $3 million
Great Places ToWork Institute & Russell Investment Group: Stock
market performance of best employers in US outperforms major stock
indices
Our study on stock market returns of Best employers in India
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Study: Market Returns of Indian Best Employers
Methodology
Finding
The Great Places to Work Index (GPTWI) outperformed BSE Sensex for two years
Limitations
Data available only for 2 years
Not all Best Employers are listed on the stock exchange
Market Capitalization figures for Best Employers not easily available
Summary of findings
Index 2003 2004 % increase 2004 2005 % increase
GPTWI 1000 2,507 150% 1000 1435 44%
BSE (Sensex) 3250 5,696 75% 5696 6556 15%
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A Case Study: How ABC Engaged Sumit ?
ABC is one of the biggest IT Company situated in Delhi NCR region
Case is about Sumit, who experienced culture of Engagement at ABC
First day @ ABC
Warm welcome Bouquet, name on the soft board, ready joining kit
Buddy from day one
Comprehensive Induction
Meeting with manager
First year @ ABC
Discussion with manager
Expectations from Sumit organization values, teamwork, individual
performance
Individual development plan
ConduciveWork Environment
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A Case Study: How ABC Engaged Sumit ?
Life @ ABC
Open & transparent culture
Cultural activities, sport events, corporate quiz etc
Employee drive communities
Various communication channels to express individual views
Sumits Final Words Choosing the right fit and giving a realistic job preview to the
employees
Strong induction and orientation program
Employee development opportunities for growth
Keep up the morale of the employees and drive them towards excellentperformance
Regular feedback to all
Effective communication channels to express views
Maintain the quality of work-life
An open and transparent culture to empower its people
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Strong leadershipStrong leadership
showingshowingdirection,direction,
developingdevelopingconfidence inconfidence in
peoplepeople
Model - Culture of Employee Engagement
StrongStrongfoundations &foundations &
SystemsSystems
BuildingBuildingorganizationalorganizationalconfidenceconfidence
CultureCulture openopencommunication,communication,
team work,team work,accountability,accountability,
initiative &initiative &collaborationcollaboration
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Conclusion: 10 Engagement Commandants
1. Strong leadership to build confidence in employees
2. Robust and employee friendly systems, processes & programs
3. Communication, including periodically sharing of future plans of the
organization
4. Open, fair and transparent work environment
5. Defined goals and expectations
6. Better support from immediate manager
7.
Focus on employee development8. Rewards and recognitions for the good performance
9. Competitive compensation and benefits
10. Work life balance & fun at work place
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Are you engaged ?