incident mgmt & homeland security
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Incident Mgmt & Homeland Security. What makes a virtual world suitable (or not suitable) for preparing for attacks and incidents of any nature. Michael L. Pack, University of Maryland CATT Laboratory. Our Foray Into Virtual Worlds. I-95 Corridor Coalition Consortium of MANY masters: - PowerPoint PPT PresentationTRANSCRIPT
Incident Mgmt& HomelandSecurity
What makes a virtual world suitable (or not suitable) for preparing for attacks and incidents of any nature...
Michael L. Pack, University of Maryland CATT Laboratory
Our Foray Into Virtual Worlds• I-95 Corridor Coalition– Consortium of MANY masters:
• Law Enforcement• Fire & Rescue• Towing & Recovery• Transportation Management• Medical • Media
– For the entire East Coast from Maine down to Florida… • More SOPs than you can imagine• More institutional barriers than we
anticipated• More diversity of users, education levels, and
cultures than we ever considered
What WE see as the advantages
• Can be very realistic and engaging (when done well)
• Can reinforce communication, teamwork, and incident command structure
• Are safer than other methods of training• Can be dynamic – Keeps it interesting– Affords quick and easy variations to scenarios
• Can automate performance measures generation, feedback, and iterations
Convincing the masses…VirtualWorlds
Proponents
VirtualWorlds
Technologies
Potential Clients & Trainees
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• It’s not just about the “environment/world”• We often fail to pay close enough attention to the other aspects of
what makes for a successful program• The devil is in the details• Curriculum, trainers, usability, performance monitoring, etc. can be
more important than whiz-bang graphics and features
Where should our focus be directed?
• Core Competencies & Curriculum Development• Delivery Method– Just because you can be geographically separated
doesn’t mean you should be separated…• Usability! Usability! Usability!!!!• System pre-training• Trainer/moderator• Managing trainee expectations – Towing example, FTL shooting example
• Performance monitoring & After Action Reviews• Subsystems
AllEqually
Important
Our System
Performance Feedback
Other Applications
• Field Clients– FTA– Military– Boy Scouts of America-Eagle Scout Project
• Command & Control– Center Communications
• Design Acceptance– Persons with Disabilities
QuestionsFor additional information contact
Michael L. Pack, Director, CATT Laboratory