The Contact Center Solutions IndustryNORTH AMERICA

CUSTOMER VALUELEADERSHIP AWARD

Focus on innovationincluding

inContact's experience and innovationhas created the most complete contact

center solution in the market.

1

2

AgentSatisfaction

Return onInvestment

(ROI)

CustomerExperience

3 4

5

inContact's commitment toOmnichannel excellence is

realized through the CustomerInteraction Cloud.

Voice as a Service tackles the challenge of optimizing and guaranteeing voice quality for every interaction.

Most companies lack the expertise of tools to monitor andmanage the experience with their customers. inContact

Personal Connection increases agent productivitywhile enhancing lead conversions.

inContact's award-winningPersonal Connection™

outbound dialer connectsagents at the �rst greeting,

eliminating the tell-taleawkward pause.

NORTH AMERICANCONTACT CENTER SOLUTIONS

CUSTOMER VALUE LEADERSHIP AWARD

To learn more, visit www.inContact.com