incorporating visual communication in technical documentation, for usability!
TRANSCRIPT
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Incorporating
Visual Communication
in Technical Documentation
for Usability!
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Visual Communication
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WRITING
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Making the Strange FAMILIAR
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VISUAL THINKING
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Visual Communication
“transcends the border between print and digital texts”
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“MULTILITERACIES”
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VISUAL
VERBAL
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VISUALVERBAL
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“Word and Image”
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“the intimate interplay of words and images”
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VISUAL
VERBAL
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“dominated by visual rather thanoral or textual media”
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LANGUAGES
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LITERACIES
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MULTILITERATE COMMUNICATORS
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assume greater responsibility for DESIGN
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“a foundation in the visual”
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VISUAL LITERACY
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“eyesight is a visual language”
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IS NOT INTUITIVE
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LEARNED
AND
PRACTICED
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“LEXICENTRIC world view”
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“We think in ways we have learned to TALK”
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“Most of our students have learned to talk—as we have—
in verbal language,
not in visual language, and,
in turn,
they think verbally,
not visually”
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MULTIPLE MODES OF THOUGHT
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MULTIPLE MODES OF THOUGHT
OVERLAPS
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“DISTINCT
cognitive modes that are interconnected and comparable in their
complexity”
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Scott McCloud
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a language
ALL ITS OWN
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to HUMANIZE the process
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USABILITY
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“the combination of narrative,
character,
and graphic design helps communicate
a complicated subject
in a way that is
compelling and
easy to understand.”
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“helped people understand them and
resulted in a more concise
communication of the concepts”
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TOO LONG?
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“comic art is a serious subject for information developers”
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engaged with product-related information
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“we should look to the comic as
an opportunity
that we can no longer ignore”
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“Short two-to-three-minute video tutorials can be
your most powerful form of documentation.”
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VISUALLY LITERATE
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previously not the responsibility of the tech writer
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“we can no longer consider [them] to be readers
in the traditional sense of the word”
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USERS
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VISUAL LITERACY
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not the exclusive reserve of artists
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USER RESEARCH
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Localization!
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Further Reading
Journal of Business and Technical Communication
Journal of Technical Writing and Communication
Johnson, Tom.I'd Rather Be Writinghttp://idratherbewriting.com
UXmatterswww.uxmatters.com
Kimball, Miles A., and Ann R. Hawkins.Document Design: A Guide for Technical Communicators
McCloud, Scott.Understanding Comics: The Invisible Art
Sturken, Marita, and Lisa Cartwright.Practices of Looking: An Introduction to Visual Culture