increase collections using e-iwo and the debt inquiry service bill stuart, bev wooten, toby hallows,...
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INCREASE COLLECTIONS USING e-IWO AND THE DEBT INQUIRY SERVICE
BILL STUART, BEV WOOTEN,
TOBY HALLOWS, AND RENEE HIGGS
ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida
What is e-IWO?• States electronically send IWOs• Employers electronically acknowledge IWO• Federal Employer Identification Number (FEIN) is key • Handles terminations, lump sum payments • Implementation Options for employers
– System to system– Fillable PDF and Spreadsheet
Portal Registration
• Everyone must register• Complete a Profile form • Registration includes Agreement
e-IWO Process Flow
Why Do It?
• Gets support to the families faster• Adding additional employers is
straightforward• Saves time, money, and resources • Ensures uniform IWO data from all states• Increases accuracy and reliability of data• Acknowledgement provides timely feedback
Get Rid of the Crates!Get Rid of the Crates!
Process to implement e-IWO
• Complete Profile form• Provided with FEIN file• We establish connectivity with you• Test files to employers• Test acknowledgements from DFAS• Let employers you’re going live• GO LIVE!!
e-IWO Cost/BenefitAs of 02/28/2013
States Development Cost Collection Increase Administrative Savings
27
States in production
$1,620,000
Calculation
400 hours (Estimated
development hours)
X
$150.00 (Estimated Hourly
Rate) X
27 States
$93,990,788
Calculation
1,310,314 (# e-IWOs 5/2005-
03/2013)
X51% (Success Rate for IWOs
X
$140.65 (2.5 week Collection
Increase)
$1,310,314
Calculation
1,310,314(e-IWO’s issued from 5/2005 – 03/2013)
X
$1.00 (Average cost to mail an
IWO)
States on e-IWO•Arizona•Arkansas•California •Colorado•District of Columbia•Florida•Idaho•Illinois•Indiana •Massachusetts•Michigan •Missouri•Nebraska
•New Jersey•New York•North Carolina•North Dakota•Ohio•Oklahoma•Oregon•Pennsylvania•South Dakota•Tennessee•Texas•Virginia•Washington•West Virginia
430+ Employers on e-IWO – Comprising 4,300+ FEINs
•Adecco
•ADP
•Coca Cola
•Costco
•DFAS
•Dollar General
•Dollar Tree
•Express Professionals
•Jack in the Box
•Kelly Services
•Meijer
•Pepsi
•Peoplelink
•Quest Diagnostics
•Ruby Tuesday
•SSA•Target
•Tyson Foods
•UPS
•Time Warner Cable
•UPS
•USPS
•Verizon
•Wal Mart
•Yum! Brands
Resources
• Software Interface Specification Document link: http://www.acf.hhs.gov/programs/cse/newhire/employer/publication/eiwo/sis/eiwo_sis_qc.htm
• e-IWO Workgroup – 31 States; 65+ employers – bi-monthly calls
Coca-Cola Refreshments USA, Inc.e-IWO Voyage
• Decision to Convert• Implementation• Process & Procedures• Benefits
Classified - Internal use
Coca-Cola Refreshments USA, Inc.e-IWO Voyage – Decision to Convert
• Multi-State employer • Shared Service Environment• Multiple FEINs• Process High Volume of IWOs• Paperless Processing• Elimination of Duplication• Increase Productivity
Classified - Internal use
Coca-Cola Refreshments USA, Inc.e-IWO Voyage - Implementation
• First Contact• Choice of Format• Internal Resources
– Set Up– Testing Phase
• Working with the States– Validation & Consolidation of FEINs– Case Reconciliation
Classified - Internal use
Coca-Cola Refreshments USA, Inc.e-IWO Voyage – Process &
Procedures• Advantages of Paperless Processing
– Print Only When Required
• Creation of Process Flow• Electronic Responses• Termination & Suspension Process• Daily Process e-Mail Notifications• Reporting of Lump Sum
Classified - Internal use
Coca-Cola Refreshments USA, Inc.e-IWO Voyage - Benefits
• Cost Effective• Improved Efficiencies
– Increase in Turnaround Time– Funds Disbursed to Families Quicker
• Security• Reduction of Inquiries• Partnership W/State & Federal Agencies
Classified - Internal use
Coca-Cola Refreshments USA, Inc.e-IWO Voyage
Smooth Sailing……
Classified - Internal use
Oklahoma Child Support ServicesThe benefits of e-IWO for a state agency
• Reducing costs–Budgets
• Additional yearly savings–Additional employers–Additional IWOs
• Percentage increase from previous year
Oklahoma Child Support ServicesThe benefits of e-IWO for a state agency
• Saving time–Case Workers–Employers
• Shifting workloads–Case workers
Oklahoma Child Support ServicesOutreach Activities and Benefits
• Employer outreach–Workshops–Seminars–Luncheons–Webinars–Training videos
Oklahoma Child Support ServicesOutreach Activities and Benefits
• Benefits–Increased good will–Options for employers–Cost savings
Oklahoma Child Support ServicesThe Future for States and Employers
• States–States as employers–Increasing number of Employers on portal
• Employers–Increasing number of States on portal–Percentage of IWOs by electronic means
What is the Debt Inquiry Service?• Centralized process for employers to report
employees who are eligible to receive upcoming lump sum payouts such as bonuses, severance, vacation payouts, and other types of payments
• Information provided by employers is compared to OCSE’s national debtor file that contains individuals who owe past-due child support
• State agencies receive matches and contact the employers if money should be withheld from the lump sum payment
What employers are participating?• Major employers include –
– Costco– AT&T– Coca-cola Refreshments– Gap, Inc.– Target– Shell Corporation– and locally – University of Central Florida!
A total of 45 employers are currently sending DI files.
What information do states receive on the portal?
• Here’s a brief demonstration
Which states are participating?
How can states participate in DI?
• Fill out a Debt Inquiry Profile• Have your technical support group authorize
you to use DI by having your state’s proxy server send a SD role code for you when you use the Portal
• Contact the Portal Help Desk @1-800-258-2736, [email protected] activate portal use
What are the benefits for families and children?
• Lump Sum payouts = increase collections• Lump Sum notifications provide opportunities
for new employment identification• Electronic notifications provide faster
communication of new available income = faster money to families
How can we recruit more employers?
• Contact state chapters of the American Payroll Association
• Ask your state employment security agency to provide information to employers
• Contact large employers in your state directly• Interested employers may contact the OCSE Employer
Services Team at [email protected]
Oklahoma Child Support ServicesDebt Inquiry Availability
• Ease of use–Single point of reference–Response preference
• Record options–On-line–Download
Oklahoma Child Support ServicesDebt Inquiry Benefits
• Multiple employers• On-line system
–Faster response time–Lump sum notification
from employers not dealt with before
Coca-Cola Refreshments USA, Inc.Debt Inquiry Service - DIS
• Easy Registration Process– IT resources Minimal
• On Line Reporting for Lump Sum Payouts– Batch Reporting– Individual Reporting
• Receipt of Successful File Transmission• Communication Preference• Streamlines Inquires to States
Classified - Internal use
Coca-Cola Refreshments USA, Inc.Debt Inquiry Service - DIS
If I could have But one wish….The Participation of all States whichMandate LumpSum Reporting!
Classified - Internal use
Contact Information
Bill Stuart – [email protected]
Renee Higgs – [email protected]
Toby Hallows – OK [email protected]
Bev Wooten - Coca-cola Refreshments
Classified - Internal use