Increasing Efficiencies in the Data Centre

Richard Blanford: Managing Director

Some Examples of who we have helped

The Case Study

Benefits:• Instrumental in reducing IT capital and operational costs

• Systems are better protected from potential downtime and data loss

• Cost-effective solution, ensuring that the maximum amount of profit is donated to global initiatives.

• Crucial in enabling adaptation to rapid business growth and change

• Create any size of virtual volume up front

• Add new storage capacity as and when they need it.

• Monitor capacity use through the advanced reporting tools

• Ensuring they are fully optimised at all times

A new virtualised server and storage solution has enabled Comic Relief to manage increasing amounts of data while significantly reducing capital and operational IT costs, ensuring the maximum amount of its income is spent on its charitable work.

IT Infrastructure today: Complexity!

IT Operations Management Systems

Middleware & Infrastructure Software/Services

End-user DevicesStorage Systems

Computing/Servers Security

Communications and Networking

Notebook PCsDesktop PCsPDAs Phone handsetsCellphones

Disk arraysSANsStorage servicesStorage restore mgmt.

Backup/recovery

ApplicationsDatabaseHigh-performance computingInfrastructure Web

AntivirusFirewallsExtranetSingle sign-onSecurity services

LAN/WANTelephonyContact centerUnified comm.Wireless

Event correlation and analysis

Project/port mgmt.Service deskJob schedulingAsset mgmt.

J2EEDistribution output DBMSE-mail/ messaging Metadata

Your Challenges?

Increasing pressure to demonstrate business value

Increasingcomplexity

Increasing compliance

Increasing requirement for 24/7 availability

Increasing rate of change and pressure to move faster

Increasing pressure on costs

Increasing pressureto outsourceIncreasing pressure

on business and process alignment

Success increasingly based on integrating processes outside IT Operations

Increasing security requirements

Innovate: Design, Architect, Implement Technology for Business Advantage

Keep IT Running Competitive Cost Right Level of Risk Right Level of Quality With Flexibility and Speed

From Assets to Services

Ownership Was the Only Option

Pro

visi

onin

g

Optimization

Availability

Resources

Identities/Security

Workloads/Data

Policies IT service definitions Service agreements Business priorities

Services That meet

business requirements

Demand

Resources

Real-Time Infrastructure

Financial Abstraction

Service PortfolioManagement

Web Services

Other Services

Packaged Services, Wrapped Legacy

Bill

ing

Pric

e

Integration Platform

NewServices

Invo

ice

ITIL Fundamental

Infrastructure Maturity Model

Objective

Ability to Change

Pricing Scheme

Business Interface

Resource Utilization

Organization

IT Management

Processes

Basic

RationalizedVirtualized

Service-Based

Standardized

Reduce complexity

Economies of scale

Flexibility, reduce costs

Service-level delivery

React

Weeks Weeks to days

Days to minutes MinutesMonths to

weeks

Fixed costs Reduced, fixed costs

Fixed shared costs

Variable usage costsNone, ad hoc

Infrastructure resources pooled

Services managed holistically

Uncoordinated infrastructure

Standard resources, configurations

Consolidate to fewer

Policy/Value-Based

Business agility

Minutes to seconds

Variable business costs

Dynamic optimization to meet SLAs

Class-of-service SLAs

Class-of-service SLAs Flexible SLAs End-to-end

SLAsNo SLAs

Known Rationalized Shared poolsService-based poolsUnknown

Central control Consolidated Pooled ownership

Service-orientedNone

Business SLAsPolicy-based sharing

Business-oriented

Reactive — ProactiveLife cycle management

ProactiveMatureproblem management

ProactivePrediction, dynamic capacity

ServiceEnd-to-end service management

Chaotic — ReactiveAd hoc

ValuePolicy management

BUT: it’s not just technology

Process TechnologyPeople

Service-Based

Standardized

Rationalized

Virtualized

Real-Time

Infrastructure life cycle standards

Basic SLAs Event management

Holistic capacity management

Flexible chargeback

Measure, report, guarantee end-to-end services

End-to-end services are centrally managed and balanced

Mature and integrated systems management processes

IT owns assets Processes, tools are

shared

Organization aligned to pooled asset usage

IT organization aligned to service delivery

IT proactively influences use of technology to drive business

Organization structure and ownership rationalized across IT

Standard configurations

Tools to monitor assets

Servers, storage, network capacity is virtualized

Service management tools manage end-to-end

The business has direct interface to service prioritization

Integrated systems management tools

Consolidated assets

Fordway private cloud infrastructure

How it meets your goals

1. Business intelligence2. Application integration3. ERP software4. Business processes

management / workflow software

5. Security6. Storage hardware (disk

arrays, appliances, etc.)7. Disaster recovery /

business continuance planning

8. Server virtualization9. Server consolidation10.Data center

consolidation

11.Web application development, incl. portals

12.Wireless networking13.Mobile computing /

remote access14.Compliance / risk

management15.WAN optimization16.Storage management

software (including backup)

17.Service-oriented architecture (SOA)

18.Cost cutting19.Customer relationship

management software20.Thin client computing

Source: Goldman Sachs - December 2007 CIO Survey

And should the worst happen

DR comes as standard

• Achievable RPO for FOI DR is less than 15 minutes• Guaranteed RTO for FOI is less than 1 hour• These times are for FULL service restoration• Most of our current clients are aiming for < 2 hour

RPO and < 8 hour RTO• As VMware and Compellent gain new capabilities

these times can be further reduced• As all client desktops are streamed they can be

reinstated within minutes from any location• Very cost effective option is for clients to take one

platform and we provide DR off our platform

How Fordway can help you deliver this

We have the skills across all areas to help you enable this• Excellent skills and expertise across complete IT

infrastructure• ITIL process alignment• IT Governance using APAC• Relationships and accreditation with key vendors to

enable this

We are already doing this with many of our clients

We offer 3 methods of helping you achieve this1. Provide guidance, sell and integrate the components to

allow you to deliver this to your organisation2. Provide you a dedicated infrastructure plus the skills and

expertise and manage it for you which you can either rent or buy

3. Run it off our hosted platform for you to defined governance and operational SLAs

Some numbers

Our figures :• Local authority calculation (600 users) £2,240 per year • Commercial client 2007 budget was £2,484 for their call centre PCs

(220 seats)• County Council (8,500 users) 2008 internal estimate £1,750• Each client will be different but outline 3 year Fordway Optimised

Infrastructure cost:• 1000 user managed £1260 per user per year• 1000 user hosted £1115 per user per year• 5000 user managed £1085 per user per year• 5000 user hosted £980 per user per year

March 2008 Gartner stated annual cost of corporate desktop PC was between $3413 (£2007 – very tightly managed) and $5867 (£3451 – worst case) per year. Notebook was between $5403 (occasional homeworker) and $9900 (road warrior)

Your journey starts here

Column1 Column2 Column3 Column4 Column5 Column6 Column7 Column8Optimised infrastructure current client cost analsysis workbook

Current client environment Last year Current year 2009 2010 2011 2012

Number of users supportedNumber of supported locations with local serverNumber of supported locations without local server (including homeworkers)Percentage of staff who work flexibly (not fixed homeworkers)Amount of data stored/backed up across organisationPercentage of data stored created/last accessed over 6 months agoPercentage of data needing retention for regulatory complianceNumber of physical application serversNumber of physical database serversNumber of physical utility serversNumber of virtual server host serversNumber of virtual serversNumber of server OS in use and supportedSize of current datacentre (sq metres)

Support costs of current environment

Number of Service Desk calls per yearNumber of server outages per yearEstimated time to recover from each server outageEstimated percentage of users affected by server outageNumber of security breaches per yearRTO guaranteed under current disaster recovery contractRPO guaranteed under current disaster recovery contractPercentage of services restored under current DR contractNumber of DR tests performed annually

Number of change requests

Simple change (eg set up new user)Complex (e.g. new/upgrade application or service and roll out to users)Critical (ICT infrastructure upgrade involving system downtime)Overtime/additional staff costs for out of hours changes and support

Budgets/planned spend: capital

Planned IT Budget capital spend (£ if possible please)Percentage annual budget allocated to infrastructure upgrades/changesPlanned spend on business applicationsPlanned spend on desktop hardware and softwarePlanned spend on server hardware, OS and management softwarePlanned spend on data storage and management hardware and softwarePlanned spend on datacentre improvements and upgrades

Budget/planned spend: revenue

Current annual salaries for IT support staff Current annual hardware maintenance for infrastructure itemsCurrent annual software maintenance for infrastructure itemsAnnual cost of datacentre electricity & datacentre maintenance Annual cost of desktop hardware replacementAnnual cost of disaster recovery contract

Your Challenges?

Increasing pressure to demonstrate business value

Increasingcomplexity

Increasing compliance

Increasing requirement for 24/7 availability

Increasing rate of change and pressure to move faster

Increasing pressure on costs

Increasing pressureto outsourceIncreasing pressure

on business and process alignment

Success increasingly based on integrating processes outside IT Operations

Increasing security requirements

Innovate: Design, Architect, Implement Technology for Business Advantage

Keep IT Running Competitive Cost Right Level of Risk Right Level of Quality With Flexibility and Speed

Increasing requirement for 24/7 aAvailability Increasing

security requirements

Increasingcomplexity

Increasing pressure to demonstrate Business Value

YES

YES

YESYES

Your best option?

Increasing compliance

Increasing rate of change and pressure to move faster

Increasing pressure on costs

Increasing pressureto OutsourceIncreasing pressure

on business and process alignment

Success increasingly based on integrating processes outside IT Operations

Fordway implement and manage this for you

You work on this and add value

YES

YES YES

YESYESYES

Discussion Forum

QUESTIONS?

Thank you for your time and attention