increasing overall effectiveness of laboratory operations ncsli annual conference national harbor,...
TRANSCRIPT
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Increasing overall effectiveness of laboratory operations
NCSLI Annual Conference
National Harbor, Maryland
Presented by Dean S. Williams
© 2011 Effective Focus Insights. All Rights Reserved
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How?
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Knowledge&
Motivation
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KnowledgeTough to do what you don’t know
how to do
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Effectiveness
can be
Very Simple
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Motivation’cause it just won’t happen on its own
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Effectiveness
is like
Staying in Shape
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You can do it
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Once upon a time …
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10Woke up facing a BIG problem
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Instrument Backlog
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12
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13
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Chain – talk about underlying principle - system level – everything is part of a system
and church illustration
real effectiveness is about
SYSTEM Effectiveness
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EffectiveFocus(simple)
Insights
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Principles• Focus – Goal + a Simple Plan• Improve – address the constraint• Evaluate – Measure your progress
Pragmatics• Problems – What to change• Conflicts – What to change to• Resistance – How to change
Practices• Simplify – Creating efficiency • Prioritize – Planning success• Execute – Getting results
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Principles• Focus – Goal + a Simple Plan• Improve – address the constraint• Evaluate – Measure your progress
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1st Principle - You need to have Focus
Focus = a goal and a simple plan
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“You've got to be very careful if you don't know where you're going, because you might not get there."
-Yogi Berra
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Our Goal
Ensure the Right Measurement Resource is in the Right Place at the Right
Time.
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1st Principle - You need to have Focus
Focus = a goal and a simple plan
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“Enthusiasm without knowledge is like running in the dark.”
- unknown
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Our Goal and Simple Plan
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2nd Principle – To Improve, address the Constraint
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“It’s possible to spend your time working efficiently on unimportant problems which, when solved, will bring no glory to you and no profit to the company.”
- Robert H. Henry
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System view of M&TE operations
Plants
2500
2500
2500
500
Receiving
500 after
350 before
10 Labs
Total
Production
250
Approval
600
Shipping
Capabilities of each function
350 before
500 after
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3rd Principle – Measure to improve effectiveness
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“Tell me how you will measure me and I’ll tell you how I will behave.”
- Eli Goldratt
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Throughput
Three Measuresfor greater effectiveness
Inventory
Operating Expenses
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Principles• Focus – Goal + a Simple Plan• Improve – address the constraint• Evaluate – Measure your progress
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Practices• Simplify – Creating efficiency • Prioritize – Planning success• Execute – Getting results
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1st Practice – Simplify for greater effectiveness
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“Almost every well-established organization has a coral reef of procedures that were laid down to achieve some long forgotten objective.”
- John W. Gardner
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What don’t you need?
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David?
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Get rid of everything that doesn’t look like David.
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It’s OK to…
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3
1
2nd Practice – Prioritize for greater effectiveness
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It is not enough to be busy; so are the ants.
The question is: What are we busy about?
-Henry David Thoreau
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Focus on Quadrant 2, the “green” zone
Not
Im
port
ant
/
I
mpo
rtan
t
Urgent / Not Urgent
1
3 4
PRIORITY GRID
2
IMPORTANTAnd you let then become
URGENT
NOT IMPORTANTbut they actURGENT
IMPORTANTAnd not yetURGENT
NOT IMPORTANTAnd not
URGENT
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3rd Practice – Execute with singleness of mind for greater effectiveness
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“Plans are only good intentions unless they immediately degenerate into hard work.”
- Peter Drucker
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Multi-tasking
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"To do two things at once, is to do neither.“ - Publilius Syrus
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Learn from the Gerbil
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Be the Relay Runner
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Eat the Frog
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Practices• Simplify – Creating efficiency • Prioritize – Planning success• Execute – Getting results
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Pragmatics• Problems – What to change• Conflicts – What to change to• Resistance – How to change
Goal
Need
Need
Want
Want
Conflict
Type and nature of the problem
Direction of the solution
The complete solution
Negative side effects
Obstacles
Un-verbalized fears
Effective Change
Symptom
Cause
Symptom
Symptom
Cause
Root Cause
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Symptom
Cause
SymptomSymptom
Cause
Root Cause
1st Pragmatic– Problemsgetting beyond the symptoms to find lasting solutions
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“When we find and work at removing the actual cause of the problem we will never find it repeating.”
- Brahma Kumaris
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Go beyond dealing with symptoms and start
addressing the underlying causes.
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2nd Pragmatic– Conflictsbreaking the barriers to greater effectiveness
Goal
Need
Need
Want
Want
Conflict
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“We are never so likely to settle a question rightly as when we discuss it freely.”
- Thomas Babington
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Move from arguing about wantsand start talking about needs and common goals
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Type and nature of the problem
Direction of the solution
The complete solution
Negative side effects
Obstacles
Un-verbalized fears
Effective Change
3rd Pragmatic– Resistance planning for more effectiveness solutions
6 Laye
rs o
f
Resist
ance
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“There are no problems we cannot solve together and very few we can solve by ourselves.”
– Lyndon Johnson
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Overcome resistance to changeby effectively engaging the stakeholders – determine and address their concerns
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Pragmatics• Problems – What to change• Conflicts – What to change to• Resistance – How to change
Goal
Need
Need
Want
Want
Conflict
Type and nature of the problem
Direction of the solution
The complete solution
Negative side effects
Obstacles
Un-verbalized fears
Effective Change
Symptom
Cause
Symptom
Symptom
Cause
Root Cause
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Principles• Focus – Goal + a Simple Plan• Improve – address the constraint• Evaluate – Measure your progress
Pragmatics• Problems – What to change• Conflicts – What to change to• Resistance – How to change
Practices• Simplify – Creating efficiency • Prioritize – Planning success• Execute – Getting results
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Recommended Reading
• 7 Habits – Stephen Covey• The Goal – Eliyahu Goldratt• Finally Focused – Dean Williams• Switch – Chip & Dan Heath• Strengths Finder – Rath• Well Being Finder – Rath &
Harter
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What’s your next step?
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EffectiveFocusInsights
Questions? Comments
Principles• Focus – Goal + a Simple Plan• Improve – address the constraint• Evaluate – Measure your progress
Practices• Simplify – Creating efficiency • Prioritize – Planning success• Execute – Getting results
Pragmatics• Problems – What to change• Conflicts – What to change to• Resistance – How to change