INDEGENE MEMBER ENGAGEMENT SOLUTIONIntegrated Member-Provider Outreach. Engaged Members. Improved Outcomes.

BREAK THE MOLD IN MEMBER ENGAGEMENT

POTENTIAL SAVINGS

by optimal utilization of channels

6MN$INCREASE

in member response rate leveraging multi-channel

engagement capabilities for integrated messaging

35 %–60 %GAP CLOSURE RATES

driven by integrated member-provider outreach

3 x x–6

—OUR MEMBER-CENTRIC APPROACH

Indegene Member Engagement Solution simplifies engagement through analytics and

multi-channel framework. The member-centric approach seamlessly builds and segments dynamic member profiles

for better intervention, gap identification and closure.

• Gap identification

• Robust segmentation

• Member value identification

• Prioritization of member and measures

• Setting engagement rules

• Defining provider education modules

• Message deployment plan

• Communication optimization plan

Analytics and Behavioral

Engine

Campaign Builder

EngagementReporting Analytics

Outreach Expert

• Business metrics tracking

• Campaign metrics tracking

• Member-level and hierarchical report

• Multi-channel capabilities

• Multi-lingual capabilities

• Integrated provider-member outreach

• Live nurse support

• Next best touch point integrated

WHAT MAKES OUR SOLUTION UNIQUE—

PROVEN DOMAIN EXPERTISE

in healthcare quality and

engagement

VALIDATEDANALYTICS

DYNAMIC PROFILE BUILDER

prioritize and focus on high ROI members and

measures through pre-defined models

to segment the member based on usage

analytics

PERSUASIVECONTENT

to drive member behavior

INTEGRATEDMULTI-CHANNEL

PROVIDER-INTEGRATEDCOMMUNICATION

for effective and optimum levels of

communication

to drive better credibility and higher

gap closure

ABOUT INDEGENE HEALTHCARE:

Indegene Healthcare is a leader in end-to-end risk adjustment, HEDIS/STARS improvement and provider engagement solutions. Indegene leverages its legacy of rich clinical expertise, proprietary analytics models, and omni channel engagement platforms to help payers and providers drive better health and business outcomes. Indegene has a strong focus on IP and innovation, with a full portfolio of next generation platforms across risk, quality and engagement including STARMAX, Risk Optimizer, Hedis Pro, Prospective Enhance, Care Max, iClinEngager, and UNITY.

sharanjit.singh@indegene.comE

W

+1 732 750 2901P

indegenehealthcare.com/member-engagement

To know more about how to effectively engage both "high-risk" and "hard-to-influence" members,

get in touch with our expert Sharanjit Singh

WHERE OUR SOLUTION HELPS DRIVE OUTCOMES

OUR SOLUTION IMPACT

MEDICATION ADHERENCE

QUALITYMANAGEMENT

HEALTH RISK ASSESSMENTS

CHRONIC CAREMANAGEMENT

PROVIDEREDUCATION

PREVENTIVE SCREENING

MEMBER EDUCATION

17%

48%>>

Increase in gap closure rates in part C Star areas like breast cancer screening, colorectal cancer screening and diabetes

Increase in LDL preventive screenings and colorectal cancer preventive screenings

Increase in risk assessment survey response implemented through multi-channel outreach

Increase in 90 Day medication compliance with 53% members scheduling a visit following multi-channel outreach

76%

20%>