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India in 2014 Creating Value with Speed and Quality: The New Imperative Produced by the Accenture Institute for High Performance An annual review of key macroeconomic and sectoral trends

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Page 1: India 2014 Creating Value Speed Quality

India in 2014Creating Value with Speed and Quality: The New Imperative

Produced by the Accenture Institute for High Performance

An annual review of key macroeconomic and sectoral trends

Page 2: India 2014 Creating Value Speed Quality

Content1. Introduction

2. This could be the year that

3. Calendar of events

4. Macro trends for 2014

5. Key themes for the year ahead

The growth engine needs a firm push

The fiscal book must balance quality and speed

Inflation must be confronted

A new trade dynamic is needed

Fast-digitizing rural markets are the silver lining

Business confidence needs boosting

6. Spotlight

Made in India” digital technologies: An opportunity whose time has come

7. Sector outlook

Automotive

Banking

Chemicals

Defense

Education

Fast-moving consumer goods (FMCG)

Healthcare

Information Technology

Infrastructure

Media and Entertainment

Oil and gas

Pharmaceuticals

Power

Real estate

Retail

Telecommunications

8. References

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Page 3: India 2014 Creating Value Speed Quality

IntroductionThe year 2014 will be a watershed for India in political and economic terms. The nation will conduct its 16th general elections to form the new central government. It will also implement several radical economic policies, such as deregulation of diesel prices and expansion of direct cash transfer of subsidies.

In last year’s edition of this report, India in 2013, Accenture highlighted the need for economic growth and inflation management. However, both areas are still pain points for India. In September 2013, consumer inflation reached 9.8 percent, while the economy grew by just 4.8 percent over the previous year. Early in 2014, amid these unfavorable trends, the nation faces a higher fiscal deficit, sluggish industrial growth and a larger current account deficit.

Why is the Indian economy faltering on so many fronts simultaneously? The principle reason is that in the last few years, India has taken growth for granted and thus has invested less effort into raising the quality of growth. The fiscal deficit challenge serves as an excellent case in point. No doubt fiscal support (in such forms as excise duty cuts and tax concessions) provided much-needed stimulus to the Indian economy after the global economic crisis. Consequently, as economies around the world struggled to recharge growth during 2008-2011, India posted comparatively better growth numbers. Unfortunately, the nation did not simultaneously institutionalize mechanisms to enhance expenditure efficiency and manage subsidies. As a result, the national fiscal deficit ballooned during 2011-2012 and 2012-2013.

The rate by which India has responded to impending crises constitutes another problem. Take inflation management. For more than a year now, inflation continues to remain untamed. Meanwhile, leakages in the food and petroleum sectors—the two key drivers of inflation—persist. And critical road and rail infrastructure projects are progressing only slowly, preventing Indian businesses from exploiting the shortest possible routes to efficiently transport food, raw materials and petroleum products.

In addition, despite being home to one of the world’s largest pools of digital talent, India invests only 0.6 percent of its planned budget on using digital technologies to enhance the speed and quality of public transactions and services delivery.

As a result of poor growth, inflation and fiscal management, the nation finds itself burdened with high interest rates, high operating costs and low consumer and business confidence. The only silver lining to this cloud remains the consumption growth registered by India’s rural economy. Backed by real income growth from higher inflation-indexed wages under governmental employment schemes, consumption in rural India now accounts for significantly higher proportions of the industrial goods and services sold by the nation’s businesses.

Clearly, the Indian economy is edging toward one of its weakest growth moments in a decade. The nation’s economic growth engine runs the real risk of losing momentum. Avoiding this scenario will require swift, effective action. But the widely held view amongst experts is that recovery will have to wait for the new government to assume power after the elections in May 2014.

Hence the wheel of revival may not start turning until the second half of 2014. Once it does begin turning, it will have to move quickly and in the right direction to inject the necessary levels of efficiency and quality into India’s public and private spending as well as into the country’s inflation management efforts.

Digital technologies can help the government as well as industry to achieve these goals. For instance, speedier implementation of government programs aimed at creating scalable digital platforms (such as the national broadband network) will help generate greater returns on investments in social programs through robust participation by citizens. At the same time, it will create a network of cheaper digital highways for industry to reach remote regions and consumers and unearth fresh sources of growth. Like the government, industry will need to “think outside the box” and take fresh approaches to surmounting its most pressing challenges. The manufacturing and services sectors alike can benefit by using digital technology to more productively engage with partners in their business ecosystems to create wealth in an inflationary environment.

In this report, we discuss the trends shaping India’s macroeconomic and business environments. As always, we offer these ideas as starting points for lively dialogue about new business directions.

We invite your comments— and we look forward to the ensuing discussions.

Please feel free to contact us at: [email protected] and [email protected]

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Page 4: India 2014 Creating Value Speed Quality

This could be the year that

Calendar of events

January 2014ISRO launches Geosynchronous Satellite Launch Vehicle (GSLV) D5

February 2014•Bihar to launch Food Security Act

•Financial bids for India’s first coastal power plant will be opened

•Governement to announce national information Security policy

March 2014•India could finalize US$ 15

billion deal to buy 126 Rafael fighter jets from France’s Dassault Aviation

•University of Chicago to open an academic centre in Delhi

April 2014Government expected to roll out subsides for electric vehicles

May 2014•India to hold

general elections

•Diesel prices could be fully deregulated

•Sikkim to hold assembly elections

June 2014•India could become second largest

internet base in the world after China

•Singapore Airlines and India’s Tata Group may start their full-service airline in India

•The government will launch its first wind energy mission

•Andhra Pradesh to hold assembly elections

2014

•India’s new central government is formed after the elections for the 16th Lok Sabha

•Subsidies are rolled out to support manufacturing of electric vehicles in India and to build a domestic industry of low-carbon transport

•Diesel prices are fully deregulated

•India overtakes the United States to become the second-largest Internet base in the world after China

•The Indian space program takes a major leap forward with the Mars orbiter

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Page 5: India 2014 Creating Value Speed Quality

July 2014•Compulsory requirement of

affixing barcodes on primary level pharmaceutical packaging to take effect

•Odisha to hold assembly elections

August 2014•Videocon Telecom expected to

launch 4G services

•India could deliver its first export vessel, an offshore patrol vessel (OPV), to the Mauritian Navy

September 2014•India’s Mars orbiter

slated to enter Martian orbit

•First indian Football League tournament to begin

October 2014Haryana to hold assembly elections

November 2014•All six units of its 1200MW

Teesta-III hydrelectric project to be commissioned

•Arunachal Pradesh to hold assembly elections

December 2014•Karnataka to digitalize cable networks

with mandatory set-top boxes

•Work on Mumbai coastal road project likely to begin

•Jharkhand to hold assembly elections

•Maharashtra to hold assemble elections

2015

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Page 6: India 2014 Creating Value Speed Quality

Source: Economist Intelligence Unit, December 2013

Macro trends for 2014

Source: International Monetary Fund, October 2013

Economic growth

Industrial production(% change year-on-year)

2007

2.0

0

4.0

6.0

8.0

10.0

12.0

500

0

1,000

1,500

2,000

2,500

3,000

3,500

2008 2009 2010 2011 2012 2013 2014 2015 2016

Real GDP growth percentage (year -over-year)Nominal GDP (US$ billion)

US$

bill

ion

Perc

enta

ge c

hang

e (y

-o-y

)

Perc

enta

ge

2008

2.0%

-2.0%

0%

4.0%

6.0%

8.0%

10.0%

12.0%

2009 2010 2011 2012 2013 2014 2015 2016 2017

6

Page 7: India 2014 Creating Value Speed Quality

Source: Economist Intelligence Unit, December 2013

Source: Economist Intelligence Unit, December 2013

Foreign direct investment (FDI) flows

Current account

2008

20

0

40

60

80

100

120

2009 2010 2011 2012 2013 2014 2015 2016 2017

FDI outflows FDI inflows

US$

bill

ion

Current account balance as percentage of GDPCurrent account balance (US$ billion)

US$

bill

ion

Perc

enta

ge

2008

-100

-80

-90

-60

-70

-40

-50

-20

-30

-10

-0

2009

2010

2011

2012

2013

2014

2015

2016

2017

-6

-5

-4

-3

-2

-1

-0

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Page 8: India 2014 Creating Value Speed Quality

Key themes for the year aheadAs the Indian growth engine struggles to gain momentum in 2014, the number of heavy “wagons” it must pull has increased. Along with high inflation, the fiscal deficit and the trade deficit constitute two

such wagons. The drag will prove enormous, so the engine’s drivers will need to exploit levers such as growing consumption in rural India to keep the “train” on track.

In this section, we explore how inflation, the fiscal deficit, the trade deficit and rural consumption will continue to play an important role in shaping macroeconomic growth in India.

The growth engine needs a firm push

India’s growth engine has slowed considerably. From a solid 6.7 percent increase in gross domestic product (GDP) during 2008-2009, GDP growth is now expected to close at about 5 percent at the end of 2013-2014. (See Figure 1.)

As expected, this pessimistic growth outlook has eroded consumers’ confidence. In fact, the number of consumers who believe that the state of India’s economy is worsening is growing every quarter. (See Figure 2.) If such gloom persists over a long period, it could further hurt sales of consumer goods, vehicles and services such as tourism. Automotive sales have already taken a hit. Between April and November 2013, passenger car sales plummeted by 3.7 percent.1

Robust agricultural growth stemming from a good monsoon season could help reverse this trend. According to the India Meteorological Department,

monsoon rainfall in 2013 was 5 percent above normal.2 Therefore, the agriculture sector will likely grow at about 4.8 percent in 2013-2014, as compared to 1.9 percent in 2012-2013.3 The manufacturing and services sectors—currently experiencing one of the harshest slowdowns in immediate history— will surely welcome this as agricultural growth will increase rural incomes. To put the issue in perspective, the manufacturing sector grew by just 1 percent from September 2012 to September 2013.4 From September 2009 to September 2010, the sector saw 8.2 percent growth. Services industries that have traditionally buoyed the GDP growth rate have also come under stress.5 For instance, the average growth in telecommunications, financial and construction services was slower between September 2012 and September 2013 than in the same period during 2009-2010.

As India moves into the first quarter of 2014, the present government will have limited ability to send the right policy signals. This is because it will be in a position to present only the interim budget before the elections, and the election code of conduct will restrict it from announcing new policies beginning in May 2014.

The onus of giving the growth engine a firm push will therefore fall on the new government that comes into power. Irrespective of its constitution (a single-or multi-party government), the new government will have to think and act simultaneously to resuscitate the nation’s growth engine. In particular, it will need to put in place a workable plan to tackle the burgeoning fiscal deficit, tame inflation, maintain a trade deficit level that can be financed by capital inflows and—most important—revive industry’s confidence.

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Page 9: India 2014 Creating Value Speed Quality

Figure 1: Global institutions estimate India’s GDP growth

Source: IMF, World Bank, ADB, PMEAC*PMEAC: Prime Minister Economic Advisory Council

Figure 2: Consumers are increasingly worried about India’s economy (Consumer Opinion on Economic Conditions-Survey Based)

Source: Centre for Monitoring Indian Economy (CMIE)

6.0%

IMF World Bank ADB PMEAC*

5.0%

4.0%

3.0%

2.0%

1.0%

0.0%

Perc

enta

ge

Mar-11 Jun-11 Sep-11 Dec-11 Mar-12 Jun-12 Sep-12 Dec-12 Mar-13 Jun-13 Sep-13Dec-10

Perc

enta

ge o

f res

pond

ents

10

0

20

30

40

50

60

70

Economy Improved Economy remained same Economy worsened

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Page 10: India 2014 Creating Value Speed Quality

The fiscal book must balance quality and speed

The Indian economy remains under extreme fiscal pressure. The economy logged an average fiscal deficit of 5.6 percent of GDP in the last five years (FY2009-FY2013), significantly higher than the 3.6 percent during FY2004-FY2009. And the number promises to hover around 5 percent at the end of FY2013-2014.

Fiscal measures aimed at shoring up a sluggish economy following the global financial crisis have been welcome. However, they have not led to the creation of future assets; nor have they enhanced the nation’s productivity. Instead, they have only encouraged subsidized consumption. Between FY2009 and FY2013, while total government expenditure increased by an average of 15.1 percent each year, the capital expenditures incurred to generate future growth increased by an average of only 9.5 percent. In contrast, spending on subsidies during the

same period grew at an average of 31.7 percent each year, crossing Rs 2.5 trillion (US$40 billion) in FY2013.6 (See Figure 3.)

Estimates by the Reserve Bank of India (RBI) suggest that the fiscal deficit for FY2013-2014 will reach a figure of 4.77 percent of GDP.7 But these estimates may be revised upward, owing to unplanned expenditures by the government before the 2014 general election.

Figure 3: Subsidies and capital expenditure are growing aggressively

Source: RBI

3000

2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

2500

2000

1500

1000

500

0

INR

billi

on

Subsidies Capital expenditure

10

Page 11: India 2014 Creating Value Speed Quality

For governmentMove quickly toward digitized strategic sourcing: A leading-edge approach to strategic sourcing and vendor relations can help India’s central and state governments capture and apply fact-based information about vendor selection and performance. Such an approach will help create a shared environment for agencies and their suppliers to communicate, coordinate and conduct commerce. By transferring the procurement process from traditional channels—such as paper, mail and telephone—to secure, easy-to-access web-based applications, governments can inject efficiency into purchasing operations at scale and save valuable fiscal resources while delivering consistent value.

Adopt a digital shared services model: A shared services operating model can help government bodies establish a defined governance structure and processes to manage various entities. Ultimately, shared services can help increase public-sector value—the return that governments realize on their investments—by lowering administrative costs and shifting the resulting savings to welfare initiatives that need more resources. Government agencies can use shared services solutions for personnel administration, training, labor relations, recruitment and performance management as well as for planning, administration and expense and cash management.

Operating Imperatives

For industryFocus on cash and credit management: Liquidity conditions could remain tight, owing to higher government borrowing aimed at financing the expanding revenue deficit, and owing to stubborn interest rates resulting from higher inflation. In light of these challenges, businesses will need to focus on managing their existing cash and credit pools. Investing cash in activities with the best chance of creating immediate value will be vital. Enterprises cannot rely on going to markets repeatedly to raise operating capital. Instead, they will need to craft and execute savvy credit management strategies.

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Page 12: India 2014 Creating Value Speed Quality

Inflation must be confronted

In the last two years, inflation has become a major barrier to the nation’s ability to enjoy the fruits of brisk economic growth. Left unaddressed, inflation could become a permanent feature of India’s growth story.

A main driver of inflation during the last few years has been high food prices. Food inflation reached a dizzying 16.6 percent in September 2013. Moreover, it has exceeded overall inflation since June 2012. (See Figure 4.) Consistently high food inflation is eating into the ability of low-income households to build up enough disposable income to buy high-end consumer products.

Food inflation is being driven by forces that show little sign of easing up. Employment under the auspices of the Mahatma Gandhi National Rural Employment Guarantee Act (MNREGA) is enabling millions of rural workers to earn wages higher than the prevailing minimum wages in many states.8 This employment scheme has provided a stable non-agriculture income for a large number of low-income rural households. It has also helped raise

the benchmark wage rate in rural areas. As a result, wages have grown steeply in recent years.9 According to the RBI, the average nominal rural wage increase during 2008-2009 to 2012-2013 was on the order of 17 percent. The government plans to raise MNREGA wages before the general elections and wants to align these wages with the rural consumer price index. Thus many observers expect wage inflation in the farm sector to escalate further in the coming year.

Poor agricultural yields failed to neutralize the impact of inflationary pressure on food markets. During 2008-2009 through 2012-2013, the yield in food grains, pulses and vegetables registered average increases of 4.7 percent, 6.2 percent and 6.5 percent, respectively.10 The chances that yield growth will match increases in food inflation in the near future seem bleak, owing to a lack of sustained capital investments in agriculture technologies and agriculture extension services. Unsafe storage of food grains and inadequate storage facilities is further driving food inflation.

Fruits, grains and vegetables worth US$7 billion are wasted every year because of inadequate storage infrastructure.11 According to government estimates made in November 2011, the total gap of storage capacity in the country stood at 14 million tons, and an investment of about US$642 million is needed to bridge the gap.12

Finally, fuel-cost inflation is worsening food inflation. Inflation of fuel commodities stood at more than 8 percent year-over-year in the first two quarters of FY2013-2014. Prices of diesel—the dominant fuel used in India—have jumped by more than 12 percent each year during December 2009 to December 2013. The government will likely continue raising retail prices of petrol and diesel to help oil marketing companies to bridge revenue gaps. This mechanism, coupled with rising import prices of petroleum crude as a result of a volatile rupee, will only exacerbate fuel-price inflation, further raising food prices.

Figure 4: Food inflation vastly exceeds overall inflation in India

WPI of Food Articles Overall WPI

0

2

4

6

8

10

12

14

16

18

Mar

-12

Apr-

12

May

-12

Jun-

12

July

-12

Aug-

12

Sep-

12

Oct

-12

Nov

-12

Dec-

12

Jan-

13

Apr-

13

Feb-

13

May

-13

July

-13

Mar

-13

Jun-

13

Aug-

13

Sep-

13

Perc

enta

ge c

hang

e (y

-o-y

)

Source: CMIE

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Page 13: India 2014 Creating Value Speed Quality

For government

Invest in “connected agriculture”: In collaboration with the private sector, India’s central and state governments can use mobile telecommunications to connect farmers to markets; to efficiently deliver financial, technological and extension support to them pre and post-harvest. Transparency and accountability in the nation’s public food management system can be enhanced with digital systems. For example, use of GPS-technologies and sensors on trucks and railway wagons carrying subsidized food can help plug leakages in food distribution systems and ultimately arrest food inflation. ”Connected agriculture” will also help governments unlock the productivity residing in the agriculture value chain while managing the impacts of increased production, such as more water use and greenhouse gas emissions.

Operating Imperatives

For industryBe flexible and manage costs: To continue growing in a volatile inflationary scenario, businesses must become more flexible across their value chain. For example, shop-floor improvements in such forms as smarter product routing, reduced set-up time, and smarter queuing and product completion time through low-cost automation can help reduce fuel and energy consumption and thus combat inflation. Businesses, in collaboration with key vendors and customers, can also develop digital platforms to accelerate flows of information and knowledge to further reduce wastage and allocate resources more efficiently. Businesses will have to focus on cutting the right costs quickly. They will need to examine their processes to identify cost drivers and to optimize value from costs incurred. They will also benefit from assessing the risks associated with proposed cost reductions, to ensure that such cuts confer an operating advantage.

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Page 14: India 2014 Creating Value Speed Quality

A new trade dynamic is needed

India’s position in the global economy is showing signs of stabilizing and will need to improve considerably in the coming year. The country has had a high current account deficit for the past few years, which is being contained thanks to a revival in export growth and restrictions of gold imports.

The current account deficit, which dropped to 1.2 percent of GDP during the second quarter of FY2013-2014, has exceeded 4 percent since September 2011.13 This is much higher than the 2.5 percent desired by the national government to achieve growth projections in India’s 12th Five Year Plan (2012-2017).

The widening trade deficit has played a major role in the expanding current account chasm. Imports have risen faster than exports since early 2009, and have stayed high. A disaggregated analysis of the import bill shows that crude oil, which continues to account for 34.5 percent of India’s

total import bill, grew just 16 percent during March 2009-2013. But the real culprit behind a bleeding trade deficit is gold imports, which jumped 27 percent during the same period owing to high demand in the absence of alternative long-term investment options for Indian investors. According to the RBI, if gold imports were excluded, the current account deficit during the first quarter of 2013-2014 over the corresponding quarter of the preceding year would have been only 3.2 percent of GDP instead of 4.9 percent. (See Figure 5.)

Meanwhile, a volatile and depreciating rupee continues to exert a mixed impact on India’s trade deficit. While the depreciating rupee has helped the export community, it has put added pressure on the import bill. A volatile rupee has inflated the value of crude-oil imports, which already became expensive as winter approached in the European Union and the United States and as political tensions persisted in West Asia.

Government and RBI measures have helped control gold imports and stabilize the trade deficit and rupee. The higher import duty on gold is one example, and banks have been asked to discourage retail customers from buying gold. In September 2013, the RBI created a special facility for oil marketing companies (OMCs) to source their dollar requirements following the sharp depreciation of the rupee. With a stabilizing rupee, this window has now been closed, but it may be opened again for OMCs if the rupee once more starts losing its value rapidly. Terms for Non Resident Indian (NRI) bondholders have been eased, and foreign institutional investors have been allowed to access securities purchases directly without waiting for monthly auctions.

Export growth, although picking up, will require some fiscal support in the form of export credits to neutralize the impact of high domestic taxes and input inflation.

Figure 5: Gold imports have increased sharply

INR

Billi

on

0

500

1000

2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

1500

2000

2500

3000

3500

CAGR:34.12%

Source: RBI

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Page 15: India 2014 Creating Value Speed Quality

For government

Ink trade agreements cautiously: India’s national government must carefully examine the impact of preferential and free-trade agreements on the long-term health of domestic industry. The most valuable trade agreements will be those that help boost industry’s long-term competitiveness and that give businesses sustained access to markets. The government will need to address any inverted duty structures through intensive industry consultation before negotiating trade agreements.

Continue to provide viable investment alternatives to gold: Investors are chasing gold because other long-term investment options are delivering lukewarm returns. To discourage retail purchasing of gold, the government must incentivize financial institutions to devise long-term, inflation-indexed debt instruments, the way it has done by launching inflation indexed bonds. Such instruments can provide viable returns to retail investors, while also making resources available to capital and infrastructure projects.

For industryCreate value from evolving trade regimes: Zero-duty imports of raw materials and zero-duty exports of finished products resulting from free and preferential trade agreements can help corporations become more price-competitive. At the same time, such trade regimes can trigger a surge in competition from cheaper imports originating from competitors located in preferential trading partners’ jurisdictions. Businesses must therefore carefully analyze the implications of bilateral, regional and multilateral trade agreements as they emerge and use the resulting insights to formulate strategies for effectively managing their supply chains.

Operating Imperatives

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Page 16: India 2014 Creating Value Speed Quality

Fast-digitizing rural markets are the silver lining

Rural markets are the silver lining in the otherwise cloudy Indian growth story. Latest National Sample Survey Organisation (NSSO) data reveals that in 2011-2012, expenditure by rural households on non-food products and services exceeded 50 percent of total consumption expenditure. NSSO data further shows that rural consumption has outpaced urban consumption since 2009.

Rural consumer spending on non-food products such as durable goods, fuel, clothing, footwear and miscellaneous services increased from 36.8 percent in 1993-1994 to 51.4 percent in 2011-2012.14 According to market research company Nielsen India, rural consumption in India grew at 18.7 percent for the 12 months leading up to June 2013; in the same period, the figure was 10.8 percent for the metropolitan areas of India.15

The good monsoon season in 2013 is expected to further increase purchasing power in rural India. According to the Indian Meteorological Department, rainfall for the season (June-September 2013) was 106 percent of its long period average.16 Agricultural and related activities are therefore expected to continue registering brisk growth through the first quarter of 2014.17 This will generate valuable agribusiness income opportunities. When complemented by inflation-indexed income opportunities under the MNREGA initiatives, such opportunities will help boost income for rural populations throughout 2014.

Another notable development in rural India is the expanding ownership of mobile phones and increasing Internet penetration. The number of Internet users is soaring in rural India.

According to the i-Cube report Internet in Rural India, the number of claimed rural Internet users is expected to jump from 72 million in December 2013 to 85 million in June 2014—18 percent growth in just six months. These high levels of mobile and Internet penetration are giving rural markets a decidedly digital character. (See Figure 6.)

Consistent positive income growth and digital penetration in rural India pose unprecedented opportunities. For instance, governments can now share downloadable skilling modules, information on agricultural technologies and other value-creating information with rural populations over mobile Internet at affordable prices. And businesses can offer insightful product-related guidance to their rural customers in more interactive formats.

Figure 6: Internet use in rural India is soaring

Source: Internet in Rural India, IMRB I-Cube (2013)

Dec 10 Dec 11 Mar 12 Jun 12 Jun 13 Oct 13 F Dec 13 F Jun 14 F

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For government

Continue investing in scalable digital platforms: The Indian government needs to continue investing in creating scalable digital platforms (similar to Aadhar) that government bodies and businesses can tap to offer new forms of value to rural populations at affordable prices.

For industryUse technology to create advantage: Effective use of technology in planning, monitoring and controlling rural operations differentiates high performers from their more ordinary peers. Technology improves efficiency, optimizes costs and can increase customer loyalty. Management information system dashboards can also boost efficiency of an enterprise’s rural operations by providing sophisticated real-time monitoring and reporting.

Craft a winning talent management strategy: Companies need to focus on end-to-end talent management to drive high performance in growing rural markets. They can benefit by hiring local talent, investing in skills and career development, and infusing a sense of contribution into their sales force.

(For further reading, please see our rural markets report Masters of Rural Markets: Profitably Selling to India’s Rural Consumers at: http://www.accenture.com/in-en/Pages/insight-masters-rural-markets-2013.aspx.)

Operating Imperatives

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Business confidence needs boosting

India Inc. is facing stagnating industrial production, rising labor costs, inflationary pressure and high interest rates paired with a weakening rupee. As a result, its self-confidence is slipping despite new sources of demand arising in rural regions.

The latest Confederation of India Industries (CII) Business Confidence Index fell 5.5 points to 45.7 for the July-September 2013 quarter, down from 51.2 in the previous quarter and sinking to its lowest value ever. (See Figure7.) The dip below the psychological 50- level mark does

not augur well for Indian industry, because it mirrors the underlying weakness in the economy.

Eroded business confidence has resulted in shrinking capital investment in key sectors of the economy. (See Figure 8.)

Figure 8: Investment and industrial production are slipping in India

Figure 7: CII Business Confidence Index dropped to its lowest value in two years

Source: CII

Source: Centre for Monitoring Indian Economy (CMIE)

Dec-

09

Mar

-10

Jun-

10

Sep-

10

Mar

-11

Jun-

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INR

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hang

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0 -5

0

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Investments Announced Investments Dropped IIP

Q1

FY12

Q1

FY13

Q2

FY12

Q2

FY13

Q3

FY12

Q3

FY13

Q1

FY14

Q4

FY12

Q4

FY13

Q2

FY14

Inde

x

01020

3040506070

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Page 19: India 2014 Creating Value Speed Quality

For government

Execute taxation and sectoral reforms: The Indian government has already proposed replacing indirect taxes levied by the central and state governments with a goods and services tax (GST). The manufacturing industry is eager for a GST that will eliminate the multiple, cascading levels of taxes now in effect. With the removal of excise duty on manufacturing under the proposed GST regime, cash flows and inventory costs will improve, suggesting the importance of implementing a GST in 2014.

Reduce cost of capital: Cost of capital counts among the biggest hurdles to investing in Indian manufacturing and R&D. Yet R&D is especially critical for high performance in business. Moreover, higher interest rates are eroding Indian manufacturers’ pricing power—putting them at a disadvantage compared to their counterparts from countries such as China. The Indian government, in consultation with the RBI, can take immediate steps to reduce the cost of capital. And by working with industry associations, the RBI can define a new set of variables for determining working-capital interest rates. For example, in the United Kingdom, changes in the interest rate are no longer defined only by inflation but by the unemployment target that the national government wants to achieve.

Operating Imperatives

Even foreign investor confidence has remained volatile. While growth in net foreign direct investment (FDI) was stagnant in the quarter ending September 2013, portfolio investments witnessed massive outflows of US$6.6 billion during the same quarter.

Unfortunately, many of the forces behind the slide in business confidence may not ease up during

the forthcoming year. For example, continued inflationary pressure will not provide room for the RBI to chip some digits off the interest rate. The rupee and current account deficit may stabilize during 2014. However, policymakers will need to monitor the impacts on India’s currency of short-term investment inflows resulting from monetary policy decisions in the United States.

For industryLeverage data analytics: Businesses must dig deeper into data related to their inventory, raw materials, energy use and customers to unearth trends that can help them identify new sources of revenue and cost savings. Most important, they need to build digital bridges with their key stakeholders, such as ‘supplier’s e-exchange’ to regularly shape and share analysis and insights. Such bridges will help businesses and their key stakeholders better understand each other’s challenges and opportunities as well as create advantage out of adversity in tough times. The result could be a boost to India Inc.’s confidence.

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Made in India” digital technologies: An opportunity whose time has come

Spotlight

India’s digital economy is expected to grow exponentially in the next few years. The nation could have as many as 243 million Internet users by June 2014. If that happens, these users will outnumber American Internet users to make India the world’s second-largest online community after China.18 Moreover, The Economist Intelligence Unit expects India’s Internet economy to reach a value of US$100 billion by 2015.19

Disruptive innovations in the digital hardware and digital electronics industries are reducing the cost of ownership of smarter platforms, spurring sales of smartphones, tablets and iPods in India. Indeed, India now constitutes the world’s third-largest smartphone market.20 In April-June 2013 alone, 70 international and domestic vendors shipped 1.15 million tablets in India.21

Indian consumers’ unprecedented hunger for “smarter gadgetry” has met with an equally robust response from the nation’s entrepreneurs. In the last decade, more than four domestic brands have established a large footprint for themselves in the domestic smartphone handset and tablet market. At present, domestic brands have claimed 40 percent of the smartphone market22 and around 11 percent of the tablet market.

Digital democratization is no longer limited to the demand side of the digital market. The supply side is also witnessing such democratization. Startups involved in e-commerce, B2B web-based tools and mobile applications that enhance end customers’ overall digital experience have mushroomed across India. According to the Microsoft India Accelerator Report (2012), among technology product startups, e-commerce startups constituted one-third of all new companies, followed by B2B web-based tool companies.

Angel investors and venture capitalists are showing more interest in financing ventures that have a digital technology background. As a result, the cost of establishing a startup in the digital technologies space has decreased. Digital technology incubators in the country are multiplying. India now boasts four specialized incubators for launching digital startups, and the number is expected to double in the next decade.

The central government’s IT spending in India is expected to reach US$6.4 billion in 2013, according to Gartner.23 By investing in Aadhar and initiating the National Broadband Plan, the Indian government has paved the way for creating a robust digital foundation for existing businesses and budding entrepreneurs.

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On the industry front, intensifying consumer demand for digital platforms and applications, coupled with a steadily maturing digital technology ecosystem, has incentivized large companies to explore greater use of digital technologies in their marketing and sales functions. Enterprises aware of the benefits of digital technologies across the value chain have started deploying them on the shop floor as well as across their design and procurement functions.

Companies such as Hindustan Unilever Limited have invested in the development of digital media labs, and digital sales fronts are becoming commonplace in large consumer products companies. Tata Motors and Maruti have already adopted digital technologies to design complex systems on their shop floor.

India is readying itself to take advantage of a historical opportunity similar to the one it successfully unlocked two decades ago. In the nineties, the nation drew on its young English-speaking talent and entrepreneurial mindset to introduce “Made in India” scalable business models and cost-competitive processes in software technologies. This helped spark a services revolution that enabled India to record robust GDP growth rates. It also gave birth to a new, young middle class in India and introduced a new breed of Indian managerial and entrepreneurial talent to the world.

Businesses, policymakers, academic institutions and other stakeholders now need to invest energy and resources to launch “Made in India” affordable and scalable digital technologies. They have the talent to embark on this journey, the entrepreneurship to innovate and a digital-savvy market to test and buy new offerings.

The timing is perfect!

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AutomotiveSales could grow but margins to remain under pressureThe Society of Indian Automobile Manufacturers (SIAM) expects total sales of all vehicles in the country during FY2014 to grow by 6-8 percent, with contributions from almost all market segments. This growth will be driven primarily by utility-vehicle sales, which will likely increase by 11-13 percent in FY2014.24 However, a slowdown in sales paired with capacity underutilization by automotive companies will keep pressure on margins in 2014. According to the financial solutions services provider Resurgent India Ltd., capacity utilization in the Indian automobile industry has declined by about 50 percent in the passenger-vehicle segment, putting further pressure on auto companies’ margins.25

Sector outlookDespite the macroeconomic and business challenges confronting India, Inc.,

high performers across industries are deciphering future trends and opportunities

to grow their businesses profitably. Whether they are expanding their footprint

across new geographies, product segments and categories; investing in R&D;

or embracing digital technologies, these companies are getting ready for the

upturn. Evolving models of collaborative innovation and regulatory reforms can

give them the necessary push to advance into the next phase of growth.

Electric vehicles to get a push from subsidiesTo provide a much-needed push to the slowing automobile industry, the Indian government plans to roll out subsidies for electric vehicles (EVs). For instance, the Ministry of Heavy Industries intends to initiate subsidies for such vehicles under the National Electric Mobility Mission Plan by April 2014. The government expects to save US$6.4 billion worth of fuel if the EV market takes off. The ministry aims to get all cabinet approvals before April 1 so that the incentives can start flowing to EV makers as soon as possible.26

Companies taking action to improve quality and efficiencyAutomobile companies operating in India are taking advantage of the current downturn to improve the quality of their models. For instance, Volvo Car Corporation has signed an agreement with IT company Tech Mahindra, wherein the latter will provide Volvo with services for maintaining and developing a range of applications that can boost efficiency and reduce manufacturing costs.27 Meanwhile, Maruti Suzuki India is working on establishing an integrated R&D center in Rohtak. The test tracks at the center will be longer and more technologically sophisticated than the tracks at Suzuki Motor Corporation’s facility in Japan.28

Automakers to expand presence in other emerging marketsNumerous Indian automobile companies are looking to expand their presence in other emerging markets to offset declining sales in India. Tata Motors, for instance, plans to expand its range of passenger-car vehicles in South Africa early in 2014.29 TVS Motor Company intends to set up a two-wheeler assembly line in Uganda and launch two motorcycle models there in the first half of 2014.30

India to be a global production and export hubMultinational automobile companies are actively working to make India their global production and export hub. Take Ford Motor Company, which has decided to make India its compact-car global production base with the founding of its Sanand plant in Gujarat in 2014.31 At the same time, German automobile giant Daimler is developing its Indian commercial-vehicle operation, Daimler India Commercial Vehicles, as an exports hub. This operation will export locally assembled trucks from the conglomerate’s Mitsubishi Fuso range to 15 markets in Asia and Africa, including Indonesia, Thailand, Malaysia, Tanzania, Malawi, Uganda, Zimbabwe, Mozambique, Mauritius and the Seychelles.32

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BankingIndian financial services firms to adopt more digital technologiesThe RBI recently fined 22 banks for flouting a number of rules including anti-money laundering norms and know-your-customer (KYC) mandates. It also tightened anti-money laundering and KYC rules.33 Owing to the increased number of scandals in the industry and stricter policies from the RBI, Indian financial services firms will look to upgrade their technology systems in 2014. Banks want to upgrade to modern tools that can help them analyze real-time data to predict fraud or illegal activities.

In addition, the RBI has decided to implement a national GIRO-based Indian Bill Payment System such that households will be able to use their bank accounts to pay school fees, utilities and medical bills as well as make remittances electronically. The RBI has also assembled a GIRO advisory group to implement this national bill payment system.34

Private-sector banks to focus on emerging sectors and rural marketsThe tough macroeconomic situation in India is driving private-sector banks to sharpen their focus on emerging sectors and rural markets to boost growth. YES BANK, for example, has defined a growth strategy focused on emerging sectors such as life sciences, IT, education and healthcare.35 Some private banks are also setting out to strengthen their rural presence.36

Easing restrictions to encourage foreign and private banksBanks have been given conditional freedom to open branches in tier-I Indian cities without seeking the RBI’s prior approval in each case.37 This will likely push banks to expand their operations in the country. Additionally, India is hoping to improve banking operations in rural areas by easing restrictions on foreign banks willing to open local branches. India is expected to issue new rules in 2014 regarding the operation of foreign banks. These regulations will make it easier for foreign lenders to set up local units and lend more in rural areas.38

Banks set to expand operationsDriven by easing regulations as well as a search for growth avenues, banks will probably expand their operations in the coming year. For instance, HDFC Bank plans to open 500 mini-branches across India by March 2014, each of which will be staffed by one to three people.39 Bank Internasional Indonesia will revive its operations in India after a gap of nearly five years, under its new promoter, the Malaysia-based Maybank group. The bank is also expected to begin discussions with the RBI on offering Islamic banking products.40

ChemicalsFertilizer plants to be revived A number of public-sector companies in India are coming together to revive fertilizer plants, which are also public-sector undertakings. A consortium of such companies– Coal India Ltd., GAIL India, Rashtriya Chemicals & Fertilizers Ltd.–will invest US$1.3 billion to revive the Talcher unit of Fertilizer Corp of India, with the goal of producing 1.2 million tons per annum of urea and ammonium nitrate.41 Another consortium comprising National Fertilisers, Engineeers India Ltd. and Fertiliser Corporation of India Ltd. are in discussions regarding reviving a closed urea plant at Ramagundam in Andhra Pradesh with an investment of US$766.6 million.42

Eastern India could emerge as hub for plasticsWith the development of the Assam Gas Cracker Project and Brahmaputra Cracker & Polymer Ltd. in Eastern India, the region is strategically placed to become the hub for the nation’s plastics sector. The All India Plastics Manufacturers Association also acknowledges that recent developments could shift the industry’s center of gravity to India’s eastern region.43 Moreover, the national government may soon approve a plastics park in Tinsukhia in Assam. This park would be located near the Assam Gas Cracker plant near Dibrugarh, and thus will ensure availability of the feedstock naphtha.44

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Optimistic chemical companies to invest in growth initiativesChemical companies are expected to continue investing in new capacities and production. Assam Petrochemicals Limited, a public-sector unit, plans to invest US$165.6 million for its new 500 tons per day (TPD) methanol plant and 200 TPD acetic acid plant.45 In addition, Gujarat State Fertiliser and Chemicals plans to invest US$96.7 million in capacity expansion of its diammonium phosphate plant in the state.46 Meanwhile, Himadri Chemicals & Industries, the country’s largest producer of coal tar pitch, plans to invest US$56.4 million in new capacity addition to cater to higher demand arising in the aluminum and graphite industries.47

DefenseIndia to roll out the country’s first indigenous light combat aircraftWith production of “Tejas,” India’s first indigenous light combat aircraft, in high gear, the country is expected to roll out the first few completed units by mid-2014. The lightweight multi-role combat aircraft has been in the making for 30 years now and is intended to replace India’s aging fleet of MiGs.48 Hindustan Aeronautics Limited plans to manufacture four of these aircraft each year and then double that number within a year after initial operational clearance.49

India’s military strength on the riseThe country has launched a number of initiatives to strengthen its defense force. The Indian navy will have its second aircraft carrier warship, INS Vikramaditya, in January 2014.50 In addition, India is expected to conclude a US$15 billion deal to buy 126 Rafael fighter jets from France’s Dassault Aviation by March 2014. Under the deal, Dassault is expected to send 18 ready-made jets and will manufacture the rest in India. Hindustan Aeronautics will be its lead partner.51

EducationForeign universities to step up presence in IndiaA number of foreign universities are looking to establish a presence in India. For instance, the University of Chicago in the United States intends to open a new academic center in Delhi by mid-2014.52 In addition, Purdue University’s online learning program in India, Purdue NexT, plans to more than double the number of courses to 46 by mid-2014. Purdue University has established this program in collaboration with Wiley India.53

Government pushing for new academic institutionsThe Indian government acknowledges the need for more institutions to educate its large young population so as to take advantage of the demographic dividend. To encourage private companies to meet the increasing demand of technical institutes, the government in 2012 allowed private and public companies with revenues of at least US$16 million per year (over a three-year period) to set up technical institutes. Following this regulation, the All India Council for Technical Education has recently permitted a private company to establish a technical institution in the country.54 Many other private companies are also expected to take similar advantage of this new regulation in 2014.

Indian institutes and universities to partner with foreign universitiesIndia’s three top universities—Delhi University, Jawaharlal Nehru University and Hyderabad University—signed memos of understanding (MoUs) with three Belgian universities for exchange of professors and students.55 Moreover, the Jawaharlal Institute of Postgraduate Medical Education and Research will launch various initiatives, beginning February 2014, in association with Boston University and the University of Medicine and Dentistry in New Jersey. The association will be funded jointly by the US National Institute of Health and the Department of Biotechnology from India to promote public healthcare programs.56

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Fast-moving consumer goods (FMCG)FMCGs still strugglingEconomic slowdown in India, together with high inflation, is expected to further drag down consumer demand. Moreover, the depreciating rupee has escalated raw materials prices. If these cost increases are transferred to shoppers, consumer confidence will erode further. Meanwhile, entry of new players into the sector is forcing FMCG companies to spend more on advertising, putting further pressure on their bottom line. FMCG majors are likely to experience a margin squeeze and weak growth in sales volumes.57

FMCGs exploring new product segments The economic slowdown and eroding consumer confidence are leading FMCG companies to explore new product areas with an eye toward reaching more customers. Ruchi Soya, for example, plans to make a foray into the ready-to-cook segment and sharpen its focus on branded products that deliver better margins.58 Parle Agro intends to re-enter the cola market in early 2014 with a coffee-flavored carbonated drink called Café Cuba. The company hopes to gain a market share of about 7 percent in the first year of sales of the drink.59

Companies to focus on high-growth marketsIn the search for new growth avenues, FMCG companies are looking to expand their operations in rural Indian markets as well as other developing countries. Cadbury India, for example, is moving into villages with populations in the range of 5,000-10,000 in nine states within India.60 Godrej Consumer Products aims to expand its manufacturing operations to two African countries–Tanzania and Uganda. The company also wants to make acquisitions to enlarge its footprint on the African continent.61

HealthcareIndia taking steps to become a global healthcare hubIndia hosts about 150,000 medical tourists annually, and this number is expected to grow by 15 percent every year. To better serve them and to attract more people to India for low-cost medical treatments, India is establishing new facilities with foreign tourists in mind. For instance, a medical township of nine super-specialty hospitals in Kochi will be operational by March 2014. Called Aster Medcity, the township will offer state-of-the-art technology to treat a number of diseases including cancer. Apart from the newest medical technologies, Aster Medcity will also offer residential apartments, hotels, a convention center, cafeterias, guest rooms and a home for the elderly.62

Innovative healthcare technologies to be developed in IndiaIndia has been the hub for low-cost innovation, and this quality is attracting foreign technology companies who want to set up plants in the country. GE, for instance, is establishing a plant in Pune that will be operational by mid-2014. GE plans to manufacture products for various industry sectors including healthcare. The products manufactured at this plant will be sold in India as well as abroad.63 National Instruments, a US-based company, will partner with Indian Institute of Technology (IIT), Madras and the Department of Biotechnology to establish a research and development facility called the Healthcare Technology Innovation Centre. The joint initiative will produce automated testing equipment and virtual instrumentation software to support development of affordable and effective medical devices.64

New entrants and expansions to help in industry growthIndia’s healthcare industry is growing at a brisk pace, inspiring major players to expand their operations and some new players to enter the market. Apollo Hospitals, for instance, plans to add a hospital in each of the four cities in India’s East: Kolkata, Patna, Raipur and Guwahati. It also intends to expand the number of tele-medicine centers it operates.65 Havells India, an electrical equipment company, is diversifying into healthcare by setting up a chain of hospitals under the “QRG” brand.66

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Information TechnologyInitiatives to encourage investment in the IT sectorDespite the slowdown in growth of the global IT sector, Indian governments and the nation’s domestic IT sector intend to take steps to foster more investment in the sector at home. The Karnataka government, for instance, has designed a new IT policy focused on attracting more investment to the state. Karnataka aims to become the largest IT cluster globally, ahead of Silicon Valley. The new policy provides several incentives and exemptions to the IT sector that are expected to encourage increased investment in the state in 2014.67 The first IT special economic zone in the cooperative sector in the country, the UL Cyber Park, is expecting to attract the global market, particularly West Asia, with its facilities. The Kozhikode-based Cyber Park is hoping to leverage the presence of premier domestic institutes such as Indian Institutes of Technology and National Institutes of Technology to attract IT companies.68

India to become a low-cost testing hubIndia has long been recognized as an important player in the global IT sector. However, the nation is stepping up to play an even stronger role, and is eyeing developed markets to expand its share in the global IT space. The Common Criteria Recognition Arrangement (CCRA), which includes the US, Canada, UK, Germany, France and Japan among its 26 members, has given India “authorizing member nation” status. Thus India may now issue clearances to companies to set up CCRA-accredited private test labs in the country. This gives India an opportunity to emerge as a low-cost hub for testing security-sensitive IT products.69

Growth in domestic IT spending to drive the sectorThe National Association of Software and Services Companies (NASSCOM) expects export revenues to grow by 12-14 percent in FY2014 and domestic revenues to grow at a rate of 13-15 percent.70 Technology researcher Gartner has stated that despite the economic slowdown, IT spending in India will rise by at least 6 percent, reaching US$71.3 billion in 2014, with most of the growth driven by spending on IT services.71 Moreover, India will have 243 million Internet users, surpassing the US as the world’s second-largest Internet base by June 2014, according to a report released by the Internet and Mobile Association of India (IAMAI) and market research firm IMRB International.72 Therefore, the domestic market for the IT sector looks promising for the coming year.

Infrastructure Indian government to privatize six airports India’s Ministry of Civil Aviation hopes to finish privatizing six major airports –Chennai, Kolkata, Ahmedabad, Jaipur, Lucknow and Guwahati– by mid-2014, before the general elections. This will allow private companies to enter into partnership with the Airport Authority of India for a 30-year lease to operate, manage and develop facilities at these airports. The scope of the project includes the entire airport, including air-and city-side facilities. However, this move will also significantly increase airport costs and charges.73

Metro operations to expand The first phase of the Chennai metro service from Koyambedu to Alandur has been tested, and the service is expected to start in early 2014. The four-coach rake has been assembled in Brazil by Alstom. The distinguishing factor for the Chennai metro will be the luggage racks for office goers, a feature not found on other metro trains that currently operate in India.74 The work for the Pune metro rail is expected to begin in 2014. Pune Municipal Corporation (PMC) has begun setting up the Special Purpose Vehicle (SPV), a group of 11 directors. Through the SPV, PMC will push for the project to get the nod from the Union government.75

Media and EntertainmentCrowd funding to become a popular funding model for Indian moviesA handful of Indian movies have successfully raised money through crowd funding, making it a popular model for filmmakers. Young directors are using social media to reach out to people to fund their projects, and a number of projects have raised a quarter or more of their film’s budget through such funding. Other filmmakers will likely choose this route to fund their projects. Indeed, those in charge of the Malayalam film Oraalpokkam are planning to raise the money through crowd-funding source Springr. This will be the first Malayalam film to use this funding model.76

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Social media to influence general electionsSocial media has become indispensable for reaching young people in India, who make up a large portion of the nation’s population. Even India’s political parties acknowledge the impact of social media on the large, young Internet-using population, especially in the long term. According to the survey Social Media in India–2013, social media will strongly influence India’s 2014 general elections and may swing 3-4 percent of the votes.77 Until recently, political parties’ campaign strategies centered on public rallies along with print, television and radio advertising. But the proliferation of Internet use, computers and smartphones in the past few years has prompted politicians to consider the potential of the online medium.78

Oil and gasIndian and Middle Eastern oil companies exploring investment opportunities In an effort to meet India’s energy needs, Indian oil companies are exploring the geographically closest and richest oil and gas hubs in the Middle East. Reliance Industries, for instance, is evaluating investment opportunities in Iraq oil and gas fields, and Hindustan Petroleum Corp Ltd. may import about 6 million barrels of Iranian oil by March 2014, if certain government regulations come through.79

Meanwhile, Saudi Aramco plans to acquire up to a 30 percent stake in a giant petrochemicals project in Gujarat, a stake that would include a key management role.80 The Saudi company is negotiating with ONGC Petro additions Ltd., with the goal of completing the deal as soon as possible.81

India to build strategic oil and gas reservesThe Indian government is working to build crude-oil reserves, as has been done in countries such as the US, Japan and China. India will commission its first reserve oil storage in Visakhapatnam in January 2014. Apart from Visakhapatnam, India is building underground storage facilities at Mangalore and Padur in Karnataka to accommodate 5.3 million tons of crude oil, enough to meet the nation’s needs for 13 days.82

Diesel prices to be deregulatedIndia’s petroleum ministry plans to deregulate diesel prices by mid-2014 with a gradual increase in prices. Diesel prices could thus rise by at least Rs 10 by mid-2014. The government started the deregulation process in January 2013, but depreciation of the rupee derailed its plans. In January 2013, retailers were allowed to increase diesel prices by 50 paise per month.

PharmaceuticalsFDI conditions to tightenThe Department of Industrial Policy and Promotion proposes tightening FDI policy for the pharmaceutical sector by incorporating conditions like mandatory investment in R&D and non-compete clauses in shareholders pacts. According to the proposed draft, foreign companies would not be allowed to close down existing R&D centers and would have to invest up to 25 percent of the FDI in the new unit or R&D facility spelled out in the deal. The Ministry of Commerce and Industry has proposed these stricter conditions to manage the rush of multinational companies seeking to acquire Indian pharmaceutical firms.83

No clinical trials for serious diseases in IndiaWith the government proposing tougher compensation rules for injuries suffered by participants during clinical trials, drug manufacturers may shy away from conducting clinical trials in India for serious diseases. Under the new regulations proposed by the Ministry of Health, drug-makers will have to provide compensation for all injuries sustained by participants in clinical trials, barring “totally proven unrelated” cases.84

Private companies participating in government schemes for rural penetrationIndian pharmaceutical companies such as Cipla, Ranbaxy, Dr. Reddy’s Labs and Lupin might soon be part of the government’s ambitious Jan Aushadhi project, which aims to set up stores selling affordable generic drugs to low-income consumers. In an attempt to commercialize the project and meet growing demand, the government will seek to bulk-procure generic drugs from private sector players. As of 2012, there were 117 Jan Aushadhi stores across the country; the plan calls for expanding that number to at least 600 by 2014 and to 3,000 by the end of the 12th Five Year Plan period.

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PowerBig push to set up power infrastructureIndia has been grappling with an acute power shortage, and inadequate infrastructure is a major culprit. To tackle this challenge, the government wants to establish infrastructure for the power sector, particularly in renewable-energy sources. The Ministry of Power has relaxed the new bidding norms for two upcoming ultra-mega power projects, which will be awarded in February 2014.85 Moreover, private companies plan to enter the renewable power generation sector. Shriram Group, for example, intends to invest more than US$100 million to set up new wind-energy projects under its renewable-energy arm Orient Green Power Ltd.86 And Hero Group has launched a new company, Hero Future Energies, which will initially focus on wind and solar projects.87

India to partner with other nations on energy The Indian government wants to collaborate with other nations to share knowledge and to invest in the energy sector. State governments are following suit. For example, the government of Andhra Pradesh is collaborating with the UK to learn best practices in managing energy-efficiency and-conservation initiatives. A delegation of experts on energy and representatives of energy-efficiency companies based in the UK will visit Andhra Pradesh to share best practices.88 India has also offered to help Cuba develop its renewable resources and explore opportunities to collaborate.89 In addition, Canadian companies are looking for joint-venture opportunities in hydroelectric and biomass-based power generation projects in India’s eastern and north-eastern states, and may invest in them in 2014.90

India may reduce dependence on Chinese power-equipment importsThe importing of Chinese power equipment into India has expanded significantly in recent years. According to the Indian Electrical and Electronics Manufacturers’ Association (IEEMA), such importing reached 45 percent in 2012-2013, a major increase from 15 percent in 2005-2006. Indian power-equipment makers say that the rapidly rising Chinese imports could be a big security risk. The reason: Beijing can disrupt the Indian economy by withdrawing technical support for plants built with cheap imports. IEEMA plans to discuss the issue with the central government in 2014.91

Real estateJapanese companies to enter the Indian real estate sectorA Japanese consortium consisting of JGC Corporation, a multinational management contractor and investment partner, and Mizuho Bank, a subsidiary of the US$1.8 trillion Japan-based Mizuho Financial Group, is setting up a 1,450-acre integrated industrial township 50 kilometers south of Chennai. The US$700 million industrial town project is a joint venture between the Japanese consortium and Ascendas India Development Trust, a commercial-space developer in Asia, and Ireo, a developer of large-scale projects covering residential and commercial space. The township will be completed in six to eight years, but the common infrastructure for the facilities for the first phase will be completed in early 2014.92

Real estate market in Daman to pick up, thanks to a casino resortIndia’s largest integrated casino resort in Daman, by Delta Group, boasts a 10-acre spread with 60,000 square feet of gaming space. The resort will likely become operational starting in early 2014. The proximity of Daman to Mumbai and key cities in Gujarat, together with development of the largest casino resort in the country, is expected to help drive growth in the real estate market in Daman.93

RetailE-commerce to continue seeing high grow India’s e-commerce sector is booming, dominated by startups backed by venture capital funds and driven by the nation’s youth. The industry’s growth, along with the soaring number of Internet users in India, is inspiring established retail players to enter the e-commerce business. Reliance Retail, which operates more than 1,500 stores across the country, plans to enter the industry by mid-2014 to compete with established players such as Amazon and eBay for a share of India’s fast-growing online retail market. While organized retail is restricted to metros and big cities, e-commerce offers the opportunity to sell products anywhere in the country.94 Groupon India, an online deals company, currently operates in 11 cities across the nation and plans to launch its services in Goa in January 2014.95

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Conglomerates expanding the growing convenience stores business A number of conglomerates including Reliance and Bharti Airtel have recently established a chain of convenience stores in India. The success of this format is encouraging these companies to further expand their operations. Sahara, for example, plans to open 400 Sahara Q Shop stores in the National Capital Region of Delhi by March 2014. The company also intends to increase the number of stores from the 901 that existed in 12 states in August 2013 to 10,000 nationwide by March 2014.96

Luxury brands to expand their presence in India Despite a slowdown of economic growth in India and a consequent drop in consumer spending, the luxury retail market in India is expected to achieve healthy growth in 2014. That market will likely grow by 17 percent in 2014 to cross the US$10 billion mark, up from US$8.6 billion in 2013, according to a joint study by market research firm IMRB and the Confederation of Indian Industry (CII).97 Luxury brands are even expanding their customer base to smaller cities from the big metros, targeting wealthy farmers and professional service providers such as doctors. Two global luxury brands, Godiva (chocolates) and Faberge (jewelry), have solidified plans to expand their presence in India. Godiva will open a store in India, while Faberge aims to build on its gem-cutting base in Jaipur.98

Telecommunications

Internet use to grow, particularly in rural IndiaWith 243 million Internet users, India might outpace the US to become the world’s second-largest online community after China by June 2014, according to a report released by the Internet and Mobile Association of India (IAMAI) and market research firm IMRB International. Moreover, the number of Internet users in rural India is expected to rise to 85 million by June 2014.99 The availability of more content in local languages is helping to drive these trends.100

Foreign telecoms may buy out their Indian partners With the Indian government allowing 100 percent FDI in the telecommunications sector, foreign telecom companies such as Britain’s Vodafone Group, Norway-based Telenor and Russia’s Sistema have the option to buy out their Indian partners.101 Vodafone Plc is already seeking the Foreign Investment Promotion Board’s approval to bring in US$1.6 billion to raise its 64 percent equity stake in Vodafone India to 100 percent.102 Telenor has raised its stake in its Indian operations to 74 percent in 2013 and may now look to increase this stake to 100 percent. Sistema, which has a 57 percent stake in its Indian operations, and Malaysia’s Maxis, which owns 74 percent of Aircel, have also acknowledged this positive development for the industry.103

Optic fiber cable network to expandIndia has an ambitious plan to expand its optic fiber cable network for defense forces as well as gram panchayats by 2014. State-run Bharat Sanchar Nigam Ltd (BSNL) plans to roll out an optic fiber cable network for the army and navy worth roughly US$765 million by February 2014. BSNL also intends to roll out a US$418.5 million Internet protocol network for the defense ministry by June 2014.104 Moreover, the Ministry of Communications wants to connect 2.5 lakh gram panchayats across India via an optical fiber network by 2014. This will enable panchayats to enjoy 3G connectivity in their respective villages.105

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References1. Centre for Monitoring Indian

Economy (CMIE)

2. Financial Express, “Rain-fed growth for India.” 8 October 2013.

3. Economic Times, “PMEAC pegs farm growth at 4.8% in FY’14 on good monsoon.” 13 September 2013.

4. Database on Indian Economy (DBIE), Reserve Bank of India.

5. Database on Indian Economy (DBIE), Reserve Bank of India.

6. Data Portal India, Government of India; World Bank.

7. Database on Indian Economy (DBIE), Reserve Bank of India.

8. Economic Times, “Higher NREGA payouts stoking inflation fears.” 27 March 2012.

9. For further reading, please see Karemulla et al (2013); “Impact of National Employment Guarantee Scheme in India on Rural Poverty and Food Security”; Curr Agri Res, 2013, 1(1): 13-28. http://dx.doi.org/10.12944/CARJ.1.1.02

10. Economic Survey of India.

11. Times of India, “Over 17,000 tons of grains wasted in 3 years.” 26 August 2013.

12. NDTV Profit, “Govt talks tough on food grain wastage.” 25 November 2011.

13. Database on Indian Economy (DBIE), Reserve Bank of India.

14. NSSO data.

15. Mint, “Wave of consumption sweeps the hinterland.” 29 October 2013.

16. Economic Times, “Good monsoon leads rural growth story with a bright spot for India Inc, investors.” 14 October 2013.

17. Mint, “Is the rural consumption story for real?” 8 October 2013.

18. Business Standard, “India’s netizens set to be world’s second-biggest internet user base.” 14 November 2013.

19. India Digital Review, “Indian internet economy to touch USD 100 billion by 2015: Report.” 3 July 2013.

20. NDTV, “India is now the world’s third-largest smartphone market: Report.” 6 August 2013.

21. Business Standard, “Indian digital user warms up to tablets.” 20 September 2013.

22. Business World, “Desi calling the tunes.” 12 November 2013.

23. Hindu Business Line, “Govt IT spend in India to reach $6.4 b this year: Gartner.” 18 October 2013.

24. Hindu Business Line, “Car sales in India estimated to expand 3-5% in FY’14: SIAM.” 10 April 2013.

25. Economic Times, “Capacity underutilisation to add margin pressure of auto firms: Report.” 20 October 2013.

26. Economic Times, “Government targets to roll out subsidies for electric cars by April 2014.” 28 November 2013.

27. Hindu Business Line, “Tech Mahindra inks pact with Volvo Cars.” 12 September 2013.

28. Business Standard, “Maruti to set up research and development centre at Rohtak.” 26 August 2013.

29. Economic Times, “Tata Motors set to be a big brand in South Africa, says partner.” 18 October 2013.

30. Hindu Business Line, “TVS Motor to set up bike assembly line in Uganda.” 2 August 2013.

31. Economic Times., “Ford’s project B562 to make India a compact car global production base.” 24 July 2013.

32. The Times of India, “Daimler to develop India ops as export hub.” 24 May 2013.

33. Economic Times, “IT companies in for a bounty as scams push banks to spend on anti-fraud technology.” 28 October 2013.

34. Economic Times, “Now pay your utility bills, school fees, remittances and other bills using bank accounts.” 24 October 2013.

35. Economic Times, “Yes Bank to sharpen focus on emerging sectors to boost growth.” 29 September 2013.

36. Economic Times, “Private banks head for India’s hinterland.” 21 October 2013.

37. Hindu Business Line, “Banks free to open branches in Tier-1 cities: RBI.” 19 September 2013.

38. International Business Times, “India invites foreign banks to expand rural services.” 28 October 2013.

39. The Times of India, “HDFC Bank to open 500 mini branches this financial year.” 21 August 2013.

40. Economic Times, “Bank Indonesia to revive India operations after 5 years.” 22 October 2013.

41. Economic Times, “PSUs to revive Talcher urea plant with Rs 8,000 crore investment.” 5 September 2013.

42. Economic Times, “Talks on reviving Ramagundam urea plant at cost of Rs 4,700 cr.” 29 September 2013.

43. Economic Times, “Eastern India next hub for plastic industry: AIPMA.” 12 August 2013.

44. Business Standard, “Four plastic parks to be approved by government.” 9 October 2013.

45. Economic Times, “Assam petrochemicals to invest Rs 1028 crore in Methanol and Acetic Acid Plant in Assam.” 2 July 2013.

46. Economic Times, “GSFCL plans to invest Rs 600 crore for raising DAP production.” 4 August 2013.

47. Economic Times, “Himadri Chemicals to invest Rs 350 crore in adding new capacity.” 17 June 2013.

48. The Times of India, “LCAs to be ready by mid-2014, says India’s top scientist.” 30 August 2013.

49. Defense News, “India Expects Tejas Induction by Late 2013, Early 2014.” 5 August 2013.

50. International Business Times, “Refurbished INS Vikramaditya to join Indian navy in January 2014.” 15 October 2013.

51. India Today, “India to finalise Rs.92,000 crore Rafale deal by March 2014: IAF.” 17 October 2013.

52. Economic Times, “University of Chicago to open centre in Delhi.” 29 October 2013

53. Economic Times, “Purdue University and Wiley launch online learning programmes in India.” 12 October 2013.

54. Economic Times, “AICTE allows private company to set up technical institution.” 6 November 2013.

55. Economic Times, “Three Indian universities sign MoUs with Belgian varsities.” 3 October 2013.

56. Economic Times, “JIPMER to tie up with universities in US for research projects.” 28 September 2013.

57. Economic Times, “Lower demand, high inflation to drag down FMCG companies like HUL, Marico, Asian Paints’ growth.” 10 October 2013.

58. Economic Times, “Ruchi Soya plans to step into ready-to-cook segment.” 22 September 2013.

59. Economic Times, “Parle re-enters cola market after 20 years with Cafe Cuba.” 24 September 2013.

60. Economic Times, “India Inc eyes villagers’ growing appetite for sweet.” 25 October 2013.

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61. Economic Times, “Godrej to expand manufacturing base in Africa.” 3 October 2013.

62. Economic Times, “New medical township in Kerala beckons foreign health tourists.” 7 November 2013.

63. The Hindu, “Pune plant of GE to go on stream by mid-2014.” 8 November 2013.

64. The Times of India, “Healthcare Technology Innovation Centre, National Instruments to develop high-impact medical devices.” 17 October 2013.

65. Hindu Business Line, “Apollo Hospitals to expand capacity in East.” 22 July 2013.

66. Economic Times, “Havells India set to enter hospital business.” 12 June 2013.

67. Business Standard, “Karnataka to announce new policy for IT industry.” 22 October 2013.

68. Hindu Business Line, “Kozhikode Cyber Park eyes W. Asian markets.” 14 October 2013.

69. Economic Times, “‘Authorising Nation’ status: India may emerge as a low-cost testing hub for IT & telecom products.” 16 September 2013.

70. NASSCOM, “Positive outlook for IT-BPM industry in FY 2014.”

71. Mint, “India’s IT spending to rise by 6% in 2014: Gartner.” 22 October 2013.

72. Business Standard, “India to be second-largest internet base by June 2014.” 13 November 2013.

73. Business Standard, “Govt hopeful of privatising six airports before 2014 polls.” 21 October 2013.

74. IBNLive, “Jayalalithaa flags off Chennai metro trial run, first phase from 2014.” 6 November 2013.

75. Indian Express, “Work on Metro rail to begin next year.” 1 October 2013.

76. Economic Times, “Malayalam film ‘Oraalpokkam’ to be launched through crowd funding.” 13 November 2013.

77. Hindustan Times, “Social media to strongly influence 2014 Lok Sabha polls, may swing 3-4% votes.” 9 October 2013.

78. Business Today, “The fifth E-state.” 24 November 2013.

79. Economic Times, “HPCL may buy 6 million barrels Iran oil if government backs insurers.” 12 November 2013.

80. Economic Times, “Reliance Industries to explore investment opportunities in Iraqi oil fields.” 16 August 2013.

81. Economic Times, “Saudi Aramco plans to enter Indian oil sector, eyes 30% stake in OPaL Project.” 27 August 2013.

82. Economic Times, “Strategic oil storage facility to be commissioned in January.” 15 November 2013.

83. Economic Times, “DIPP for stringent conditions in FDI in existing pharma companies.” 14 November 2013.

84. Economic Times, “Clinical trials to get more challenging.” 9 November 2013.

85. Business Standard, “Centre eases eligibility criteria for UMPPs.” 16 October 2013.

86. Business Standard, “Shriram Group’s renewable arm to invest Rs 700 cr in wind power.” 5 October 2013.

87. Business Standard, “Hero Group enters green energy biz.” 5 September 2013.

88. Hindu Business Line, “UK, AP to join hands to conserve energy.” 8 September 2013.

89. Press Information Bureau, “India to help Cuba develop Renewable Energy resources.” 23 September 2013.

90. Hindu Business Line, “Canada eyes partnership with energy companies.” 12 September 2013.

91. Economic Times, “Power gear companies raise alarm over surging Chinese imports.” 19 November 2013.

92. Hindu Business Line, “Japanese companies to set up industrial township near Chennai.” 19 November 2013.

93. The Hindu, “India’s largest integrated casino resort to open in 2014.” 19 November 2013.

94. Economic Times, “Reliance Retail plans to enter e-commerce space, compete against Amazon and ebay.” 21 October 2013.

95. Economic Times, “Groupon India to launch services in Goa in January 2014.” 24 November 2013.

96. Hindu Business Line, “Sahara Q Shop plans 100 stores in NCR.” 6 August 2013.

97. Business Standard, “Luxury market shakes off slowdown blues.” 19 November 2013.

98. Economic Times, “Luxury brands Godiva, Faberge eye India expansion.” 15 November 2013.

99. Business Standard, “India’s netizens set to be world’s second-biggest internet user base.” 14 November 2013.

100. Times of India, “Rural internet users to rise to 85 million by June 2014: IAMAI.” 22 October 2013.

101. Business Standard, “Foreign telcos can buy out their Indian partners.” 2 August 2013.

102. Business Standard, “Vodafone to invest Rs 10,141 cr to raise stake in Indian arm to 100%.” 30 October 2013.

103. Business Standard, “Foreign telcos can buy out their Indian partners.” 2 August 2013.

104. Economic Times, “BSNL to roll out Rs 4,771 crore cable network for defence.” 20 November 2013.

105. Times of India, “2.5 lakh panchayats to get optical fibre cable network by 2014: Kapil Sibal.” 26 September 2013.

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This Report has been published for information and illustrative purposes only and is not intended to serve as advice of any nature whatsoever. The information contained and the references made in this Report are in good faith, neither Accenture nor any its directors, agents or employees give any warranty of accuracy (whether expressed or implied), nor accepts any liability as a result of reliance upon the content. This Report also contains certain information available in public domain, created and maintained by private and public organizations. Accenture does not control or guarantee the accuracy, relevance, timelines or completeness of such information. This Report constitutes a view as on the date of publication. Accenture does not warrant or solicit any kind of act or omission based on this Report.

Project team

Raghav Narsalay, Mamta Kapur, Aarohi Sen, Smriti Mathur

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