india survey 2016

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INDIA CHAPTER BCI IndIa Survey report

www.thebci.org

BCI IndIa Survey report

INDIACHAPTER

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forewordMessage from the President – BCI India Chapter Survey Author

We live in an era of unprecedented urbanization.

The nature of risks globally has changed

enormously, and with their occurrences becoming

more unexpected and their effects becoming more

profound, risks need to be taken more seriously. Few

of our cities are vulnerable to disasters due to their

location in high-risk zones. Their vulnerability towards a possible disaster

has also increased considerably over the years due to many other risks

around us including the recent weather conditions, being influenced by

climate change. We in India, need to be adequately equipped to handle

unpredictable instances of natural and man-made disasters which are

extremely complex in nature.

Given the above, there was a need to increase the visibility of BCM in

India and also the commitment from the business leaders. In line with

the same we formed the BCI India Chapter in the year 2016, with forums

in Chennai, Mumbai, Bengaluru, Delhi and Hyderabad. Since then we

have been conducting many activities and events engaging experts and

professionals form the BC domain. The forums have been materialistic by

their contribution during different incidents across the country.

The main objective of the chapter to increase BCM Visibility within

the organizations and its leadership across different industrial domains

through their knowledge sharing sessions and whitepapers and imparting

the required competence through their trainings. Thereby, rising the BCM

Community in India through the BCI training membership by making it

affordable.

In line with the chapter objectives, we conducted a survey to gather

inputs related to BCM maturity in India, the risks and also about the

customizing the BCI membership and certifications for India. This report

provides the survey outcome along with certain inferences based on the

analysis of the survey data.

It gives me an immense pleasure to release our first India Survey Report.

It is my personal belief that a country like India has a strong need to build

an enduring contingency data points that can guide the practitioners

and business enterprises to get the right perspective to the BC plans. The

Survey reflects the thoughts of Corporate India about the BCM in the

country. It also provides the perception of corporate by bringing to the

forefront, the potential risks that BCM leaders think can effect business

operations and continuity.

Warm Regards,

R Vaidhyanathan (RV)

MBCI, CBCP, ISO 22301 & ISO 31000

When I started

offering

contingency

services almost

a decade

ago, most

discussions remained subjective.

Smart consultants got away winning

engagements through convincing

arguments. However, I was pained

by the fact that everyone agreed

to the discussion on the table with

limited data. A decade later, I should

say that we are in a stage (though

highly unfortunate) where we seem to

have more data about risks, incidents,

aftermaths etc. It is time to start

deriving insightful meaning of this

data so that the global enterprises

are in a position to use this to

their advantage through patterns,

predictions and ability to forecast.

In the India chapter of BCI, it is our

endeavor to build a progressively

forward looking database related

to BC and DR. We have just taken

the first baby step through the first

survey administered in July 2016. We

are still delighted to see an excellent

response and inferences from the

survey. In future, we would like to

grow the research topics as well as

mature some of the important data

over timeline to understand the trends

and patterns. I thank everyone who

participated in the survey and the

leadership team to have supported

the initiative. I was delighted to have

led this research initiative.

Ilango Vasudevan

AFBCI, PgMP, CSCP, TOGAP, PMI-ACP,

CISA (retired)

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IntroduCtIon

About the survey

BCI India Chapter commissioned a survey in India to understand the view

points of the BC practitioners on select areas of interest.

Survey methodology

Aimed at gathering inputs as the practitioner’s view point, the survey

aimed to understand the following:

• To understand the team size, level of formal education/qualification of

teams

• To rate the different Indian cities on indexed threats

• To understand views about the BCI certification, fees related to

membership, training

• To elucidate the chapter/forum expectations to plan out future event

calendar

In the year 2016, the BCI India chapter was formed with a

number of constituent forums across cities like Chennai,

Hyderabad, Mumbai, Bengaluru and Delhi. Since inception a

number of activities and events are being organized to engage the

professionals and practitioners associated with the BC domain.

Since inception, the forums have played a remarkable role during

different incidents across the country. In line with the chapter

objectives, a survey was administered to gather inputs related

to a number of objectives (refer “About the survey” section of

this report). This report provides the survey outcome along with

certain inferences based on the analysis of the survey data.

The report provides the survey result classified by number of areas. While more participation in such a survey is likely to result in more representative data, the survey administrators are of the view that the respondent profiles of those who participated were significant enough to kick start the Indian specific data collection and analysis.

July 2016

Administered

Respondents participated

78

Special acknowledgement

Board members of the Chennai forum that

actively engaged in the survey administration.

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Respondent profile

Participation was reasonably well represented by different industry

segments, however, significant among them were

• IT/ITES

• Professional services

• BFSI

Close to 40% of the participants had more than 10 years experience in the

BC domain, while overall close to 85% of the respondents carried more

than 3 years of BC experience. Close to 90% of the participants are playing

the role of BC leaders, managers and service providers. The experience

profile adds strength to the data points and analysis that are provided in

this report.

27%

25%23%

17%

4% 4%BC consultants/ services

BC leadership

BC managerial

BC operations

BC users

???

0 - 2 years

2 - 3 years

3 - 5 years

5 - 10 years

Above 10 years

9%

19%

27%

39%

5%

Healthcare

Manufacturing

Outsourcing

Real estate

Telecom

Other (please specify)

BFSI

Professional service

IT/ ITES

1% 1%1%

1%1%

10%

13%

17%

53%

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Certified professionals

The survey aimed to understand the practitioner view point

about the practical approach to enhancing certification

interest among professionals and the BC community.

While BC is a relatively new area compared to the likes of

Information security, there is still a remarkable gap in terms

of the number and interest level of certified professionals

within BC.

Data points

A significant proportion of the respondents felt that making

the certification mandatory for advancing your career could

be a good attraction to undertake BC certification. This may

be given the relative newness of the BC domain, however

close to 35% preferred more communication and reach to

create awareness among leadership team.

Inference

• Identifying organizational positions that require formal

qualification or to meet compliance requirements. This

remains suggestive in nature.

• There is a need to invest additional communication

and awareness raising efforts targeted at organizational

leadership. Such efforts are needed within the organization

and by other institutions, chapters, forums etc.

18%

26%

19%

20%

18%

Create leadership awareness

Force certification

Optimal pricing

Active marketing

Enhanced benefits

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City level risks

The survey gathered data about the participant view about the

different threats (at city level) that could lead to continuity

invocation. The participants ranked a pre-defined list of threats

as applicable to the city they are based.

Data points

The overall response was collated and presented as a view that

may be representing the country level risks though this analysis

is just an aggregation of city level data. For two cities that had

more than 10 participants, the ranking has been provided in

the graph (15 indicates the threat is ranked the highest while 1

represent lowest rank in the order)

Inference

• While cyber attacks and civic issues shared a common high

level ranking, terrorism, ranked as highest in Mumbai has been

marked low for Chennai.

• Nuclear disaster is rated with significant difference between

Mumbai and others

• While both Mumbai and Chennai share a sea coast, historical

information and recent floods may have led to high ranking of

Tsunami and weather conditions

We are confident that with more data, such a ranking could

provide a lot more insight about city profiles.

Mumbai

Chennai

INDIA

0

1210

11

101

1

1

2

3

34

4

6

8

5

5

6

612

9

99

7

27

4

5

59

7

1514

1110

152

12

1414

15

13

1313

11

7

5 10 15 20

Law & Order

Nuclear disaster

Espionage

Tsunami

Epidemic

Terrorism

Cyberattacks

Social unrest/unions

Weather related

Infra faliure

Political instability

SC disruption

Fuel shortage

Water shortage

Fire

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Optimal pricing for BCI certification and membership

As the BCI Indian chapter starts to advance the BC professional

activities in India, it is important to understand the participants

view points about the expected “right pricing” model for

certification and membership. This understanding is important

given that the certification market is highly competitive.

Data points - CBCI certification

Close to 51% of the respondents believe that the overall

certification life cycle cost should be less than INR 20,000 (cost

of acquiring that includes training).

Inference

The results indicate a need to review the current life cycle cost

of acquiring CBCI certification by optimizing components like

training programs and exam cost. The price elasticity may result

in enhanced interest to take up certification. However, cost

may not be the only factor, the overall improvement may have

to be read in conjunction with the overall demand for such

certifications (explained under certification section of this survey

report)

In a question that tried to understand if the CBCI exam is more

flexible than other certification provides, the results were

indifferent in that 43% felt no difference at all, while another

20% felt that the exam is more flexible to take up.

0% 10% 20% 30% 40%

Less than INR 10,000

Current pricing is acceptable

Between INR 30,000 and 40,000



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Annual membership

The key to sustaining a strong membership base of any

professional association is to focus on the continued ability

to retain and increase membership numbers. The members

view continuity as a function of a number of areas such as

cost-benefit, relevance, career choices and demonstrated

capabilities.

The participants were asked to provide their views about the

optimal annual membership fee that could help achieve the

above objective.

Data points

Close to 50% felt that the annual membership fee should be

less than INR 2000, while overall 80% felt it should be less

than INR 3000.

Inference

There may be a need to review the current annual

membership fee as either a special case (to the Indian market)

or by assigning a status for pre-defined number of years.

0% 10% 20% 30% 40% 50%



Between INR 1,000 to 2,000

Less than INR 1,000

Current pricing looks acceptable

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Adequacy of training providers

One of the most important considerations for professionals

aspiring to get certified is the competitive landscape of the

training market and training providers. We tried to understand

the participants view about the CBCI training providers and

availability of convenient courses in their locations.

Data points

Close to 75% of the participants felt that the training

providers and training programs are not adequate. Given the

highly competitive landscape, the respondents have indicated

this in comparison to other professional certification related

training.

Inference

There looks like an urgent demand to review the approach

to CBCI training, more so, given the large geography and

multiple locations. It may be time to review the BCI approach

to training in India This, along with the price point and

increased demand for certified professionals could be a game

winner in the market

Yes

No

0% 20% 40% 60% 80%

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BCI India chapter activities

BCI India Chapter commissioned a survey in India to understand the view

points of the BC practitioners on select areas of interest.

The respondents were asked about their views on areas where the BCI

India chapter and the constituent forums should focus to meet the

mandates. Following are some of the prominent viewpoints of interest.

This was an open ended question and hence we have summarized the

views after going through the responses to remove redundancy. (not

necessarily in any order of importance)

• Conduct workshops or seminars inviting the top management and

explaining the need for BCI certification might help in increasing the

patronage.

• Address a number of communications to senior management and

leadership teams

• Influence HR teams to encourage certification

• Suggested to tie up with a college or university to introduce the diploma

course for students which could improve the awareness among the

younger generations.

• Active tie up with other institutions like CII, NASSCOM, RBI

recommended

• Develop India specific knowledge, cases and practices

• Focus on sub-domains of BC for specific knowledge sessions and training

• Frequent seminars, knowledge sessions and chapter meetings

• Offer promotional benefits for certification for a pre-defined period

• Deploy a specific India based person to deliver special focus, given the

market size

• Increase the number of BC partners/training service providers in India

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india survey 2016

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