IDP form

• Blocks 1-5 – Identifying

Information

• Block 6 – Short term goals

(1year)

• Block 7– Long term goals (2-3+

years)

• Block 8– Objective based on the

HPDM Core Competences and Strategic Business Plan

• Block 9– Development Activity

• Block 10 & 11– Action & Assessment

Educational Opportunities

• Videotapes• Audiocassettes• Courses in the Classroom• Books (including the Crisp Books• Journal Clubs• Professional journals/magazines• Reported monthly in TEMPO• On the job training

Personal Mastery

• Taking initiative to assess one’s strengths and needs, plan for continued growth and learning, and take responsibility for one’s own career development.

Personal Mastery - Educational Opportunities

• Time management – Personal Time

Management

• Self-awareness training – Personal Wellness

– Twelve Steps to Self-Improve

– Continuously Improving Self

• Stress management– Stress that Motivates

– Controlling Stress Levels

• Assess strengths and weaknesses– The 7 Habits of Highly

Effective People

Interpersonal Effectiveness

• The ability to communicate clearly, manage conflict and negotiations, work collaboratively, learn collectively, and empower others.

Interpersonal Effectiveness Educational Opportunities

• Communication– 50-One Minute Tips on

Better Communication

– Business of Listening

– Clear Writing

• Conflict Management– How to Overcome

Negativity in the Workplace

• Interpersonal Communication Skills– Interpersonal

Communication Skills, volumes 1-4

Flexibility/Adaptability

• The ability to accommodate new situations readily, handle multiple inputs and tasks, welcome others’ ideas, and maximize limited resources.

Flexibility/Adaptability - Educational Opportunities

• Create,design, learn new procedures or technology– Self Directed Work Teams

– Classroom training/ professional/reading/ conferences in updating information in profession

– Health Science Television Network, discipline specific training on new technology/procedures for profession

Creative Thinking

• The ability to think and act innovatively, to look beyond current reality, to challenge assumptions and take risks, to solve problems creatively, and to encourage creativity in others.,

Creative Thinking - Educational Opportunities

• Foster innovation in others– Creative Fund Raising

• Generative new ideas– Creative Decision

Making

• Suggest ways to improve quality and efficiency.– Surviving without a

Secretary

Customer Service

• An understanding of who one’s customers are, an attitude of caring and concern for meeting the customer’s needs, and prompt response to customer complaints and concerns.

Customer Service -Educational Opportunities

• Calming Upset Customers

• Twenty Ways to Better Customer Service

• Dealing with People You Can’t Stand

• Through the Patient’s Eyes – Understanding and Promoting Patient-Centered Care

• Ethics in Healthcare• Confidentiality and

Privacy• Patients Rights

Systems Thinking

• The ability to see the relationship of the parts to the whole, to know how one’s actions affect others, and to grasp the “big picture.”

Systems Thinking - Educational Opportunities

• Surviving JCAHO series 1-3

• Seeing Systems – Unlocking the Mysteries of Organizational Life

• Building a total Quality Culture

• Classroom/informal training/preparation in:

JCAHO CARF OSHA

• Other survey/grant application preparation

Organizational Stewardship

• A commitment to the mission and vision of the organization, concern for co-workers and customers, and accountability for self, others, and the organization.

Organizational Stewardship Educational Opportunities

• Creative Fund Raising• 9 Traits of Highly

Successful Work Teams, volumes 1-8

• Purchase Card training

• Organizational Ethics• Contract preparation

Technical Skills

• Necessary skills and abilities to perform required tasks, including basic literacy and computer skills, and an understanding of the work processes, standards, and procedures.

Technical Skills Educational Opportunities

• Writing Effective E-mail• Technology training in

– Microsoft applications of Word, Excel, PowerPoint

– Exchange/Outlook

– Internet

– Software specific to discipline/department

Assessing the Elderly– Physical Assessment Part

1 and Part 2

– Functional Assessment

– Mental & Socioeconomic Assessment

• Benchmarking• Professional training &

growth opportunities

360 Degree Evaluations

Eight qualities of a successful manager

• Interpersonal effectiveness

• Customer service• Systems thinking• Flexibility/adaptability

• Creative thinking• Organizational

stewardship• Personal mastery• Technical skills

Personal Mastery

• Breaks down barriers, • Written and verbal

communications• Listens empathetically• Uses facts

Systems Thinking

• Understands • Recognizes • Celebrates• Delegates

Organizational Stewardship

• Committed • Sensitive • Demonstrates • Maintains commitment

Creative Thinking

• Sets and meets objectives

• Trusts • Looks to the future • Takes risks• Resourceful

Technical Skills

• Knowledgeable• Clear understanding • Demonstrates technical

literacy • Demonstrates cross-

functional awareness

Customer Service

• Demonstrates excellence in service

• Treats others well• Ensures good service• Uses feedback

Flexibility

• Grasps essentials• Creates change. • Sees change as an

opportunity.• Anticipates problems • Has self confidence

Interpersonal Effectiveness

• Develops relationships • Communications clear• Listens• Uses facts