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    2008 Prentice Hall, Inc. 4 1

    Operat ionsManagementChap ter 4 Peramalan

    PowerPoint p resentat ion to acco mp anyHeizer/RenderPrinciples o f Op erat ions Management , 7eOperation s Managem ent, 9e

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    Learn ing Ob ject iv es

    K etika A nd a m eny elesaikan bab ini ,A nd a harus d apat :

    Mem aham i t iga cakraw ala w aktu d anyang m od el ber laku un tuk se tiappenggunaan

    Je lask an kapan mengg un akan m as ing - m asin g d ar i em pat mo del kuali tat i fTerapk an n aif , m ov ing average,exp on ent ial sm oo th ing , dan m etodetrend

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    Learn ing Ob ject iv es

    K etika A nd a m eny elesaikan bab ini ,A nd a harus d apat :

    Hitung t ig a uk uran akurasi perkiraanMengembangkan indeks m us im an

    Melaku kan anal is is regres i d an k orelas i

    Gun akan s inyal pelacakan

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    Wh at is Fo rec as t ing ?

    Pros es m em prediks iper is t iwa m asadepan

    Yang m endasarisemu a keputusanb isn i s?

    Product ion

    Inventory

    Personnel

    Facili t ies

    ? ?

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    Short-rang e forecastSam pai dengan 1 tahun, umu m ny a ku rang dari 3bulan

    Penjadw alan p emb elian, pekerjaan, t ingk at tenagakerja, tugas pekerjaan, t ingk at produ ksi

    Mediu m -range forecast3 bulan samp ai 3 tahu n

    Perencanaan p rodu ks i dan p enjualan, pengangg aran

    Lo ng -range forecast

    3 + t ahunPerenc anaan pro du k baru , lok asi fasil i tas, penelit iandan pengembangan

    For ecast in g Tim e Hor izon s

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    Dist in gu ish ing Differen ces

    Medium /long rang e peram alan b eruru sandengan i su-i su y ang leb ih k om prehens i fdan kepu tusan m anajem en du kun gan

    m eng enai perenc anaan dan pro du k,tanaman d an p roses

    Short- term peram alan biasany am em peker jakan m etodo logi y ang berbeda

    dar i peram alan jang ka panjangShort- term perkiraan cenderung lebihakurat dar ipada perkiraan jang ka p anjang

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    In f luenc e of Pro d uc t L ife

    Cycle

    In t rodu ct ion and gro wth m em butuhkan l eb ihlam a dar i perkiraan jatuh tem po danpenurunan

    Sebagai pro du k m elewat i s ik lu s hid up ,

    prak i raan berguna da lam m em proy eks ikant ingkat s taf

    t ing kat persediaan

    kapasi tas pabrik

    In t roduct ion Grow th Matur i ty Decline

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    Pro d u ct L ife Cyc le

    Periode terbaikuntukmeningkatkanpangs a pasar

    R&D engineer ing iscrit ical

    Berguna untukmengub ah hargaatau kualitasgambar

    Strengthen niche

    Waktu yang bu rukuntuk m engub ah c i tra ,harg a, atau kualitas

    Biaya yang kom pet i t i f

    menjadi kr i t i s

    Per tahankan po sis ipasar

    Pengendalianbiaya krit is

    Introd uct io n Growth Maturi ty Decl ine

    C o m p a n y

    S t r

    a t e

    g y /

    I s s u e s

    Figure 2.5

    Internet search engin es

    Sales

    Xbox 360

    Drive- throughrestaurants

    CD-ROMs

    3 1/2Floppydisks

    LCD & plasm a TVsAnalog TVs

    iPods

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    Pro d u ct L ife Cyc le

    Desain danpengembanganproduk kr i t is

    Produk dan d esainproses perubahanFrequent

    Produksi ber ja lansingkat

    Biaya produ ksiyang t inggi

    mo del terbatas

    Perhatian terhadapkualitas

    Introd uct io n Growth Maturi ty Decl ine

    O M

    S t r

    a t e

    g y

    / I s s u

    e s

    peramalan kr i t i s

    P roduk dan p rosesreliabil i tas

    Perbaikan prod uk yangkom pet i t i f dan pi l ihan

    men ingka tkankapasi tas

    Bergeser ke arah fokusp r o d u k

    meningka tkandis t r ibusi

    Standardisas i

    Perubahan p rodu kkurang cepat -perubahan yang lebihkeci l

    kapasi tas opt imu m

    Meningkatkanstabi l i tas pro ses

    Produks i ber ja lan lama

    Perbaikan produ k danpemotongan b iaya

    Diferensiasip roduk kec i l

    minim isas i b iaya

    Kelebihankapasi tas d iindus t r i

    Memangkas u n tukmengh i l angkanbarang t idakmember ikanmarg in yang ba ik

    mengurang ikapasi tas

    Figure 2.5

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    Typ es o f Fo rec as ts

    Econo m ic forecas tsSiklus alamat bisn is - t ing kat inf lasi , jum lahuang beredar, perum ahan, dl l .

    Tech no logic al forecastsMem prediks i t ing kat kem ajuan teknolog i

    Damp ak pengem bangan produk baru

    Dem and forecas tsMem prediks i p enjualan prod uk dan jasayang ada

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    Pen ting n ya Strateg i

    PeramalanSum ber Daya Manu sia -Mem pek erjakan, pelat ihan, pem utu san

    hu bun gan ker jaKapasi tas Kekurang an kapasi tasdapat m engakibatkan peng ir iman t idakdip ercaya, keh ilang an pelang gan,kehi lang an p ang sa pasar

    Supp ly Chain Managem ent - hu bu ng anpemasok y ang b aik dan keuntun ganharga

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    Tuju h Lang kah d alam Forecas t ing

    Menentu kan p eng gu naan p erkiraan

    Pil ih b arang yang akan d iperkirakan

    Menentukan hor iso n w aktuperkiraan

    Pil ih m od el p eram alan

    Meng um pu lkan dataMem bu at p erkiraan

    Mem validasi dan m enerapk an hasi l

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    The Realities!

    Prakiraan jarang sem pu rna

    K ebanyakan teknik m eng ang gapstabi l itas y ang m end asar i dalamsis tem

    Prakiraan pro du k k eluarga danagregat leb ih aku rat daripadaperkiraan pro du k individu al

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    Forecas t ing A pp roaches

    Digun akan k et ika s i tuasi t idak

    jelas d an ada s ed ik it dataNew produc t s

    New techn olog y

    Melibatkan in tuis i , p en galam an m isalny a, peram alan penjualan diInternet

    Quali tat ive Meth o ds

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    Forecas t ing A pp roaches

    Digun akan bi lam ana s i tuasi adalah

    's tabil ' dan d ata h isto ris adaprod uk yang ada

    tekn olog i saat in i

    Melibatkan tekn ik m atem atikam isalny a, peram alan pen jualantelevis i berw arna

    Quanti tat ive Meth od s

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    Sek ilas Meto d e K u ali tat if

    Opin i Ju r i eks eku t i f

    Pend apat kelom po k ahl i t ingk att ing gi , kadang-kadang m enam bahdengan m od el s tat i s t ik

    Delphi m ethodPanel ahli , b ertany a secara i teratif

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    Sek ilas Meto d e K u ali tat if

    Gab un g an Tenaga Pen jualan

    Est im ates f rom indiv idualsalesp erso ns are reviewed fo rreaso nableness , th en aggr egated

    Perkiraan dar i penjualan ind ividuterakh ir yang w ajar, kem ud iand ikumpulkan

    Survei K on su m en Pasar

    B ertany a pada pelangg an

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    Melibatkan s ekelom po k k eci l ahl i danm anajer t ingk at t ingg i

    Grup m eng es t im as i p erm intaan denganbekerja sam a

    Meng gabu ng kan p eng alam an m anajer ialdengan m od el s tat i s t ik

    Relatif c epat'Ke lompok- berpikir

    kelemahan

    Opini Ju r i eks eku t i f

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    Gab u n gan Tenag a Pen jualan

    Set iap p enju al m em pro yeksikanpenjualannya

    Gabu ng an di t ing kat nasion al dankabupaten

    Penju alan reps tahu keingin an

    pelangganCend erun g ter lalu op t im is

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    Delph i Metho d

    Proseske lompokberulang-ulang,

    terus sam paitercapaikonsensus

    3 jenis p esertaDecis io n m akers

    Staff

    Respondents

    Staff(penyelenggar

    a sur vei)

    Decis ion Makers(Mengevaluasitang gapan dan

    membuat

    keputusan)

    Respondents(Orang yang b isa

    membuatpenilaian

    berharga)

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    Su rvei K on su m en Pasar

    Tanyakan k ep ada pelang gantentang renc ana p em bel ian

    Opini Ko ns um en, dan apa yangm ereka benar-b en ar m elakuk anser ing berbeda

    K adang-kadang s ul i t un tukmenjawab

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    Sek ilas Meto d e Ku an ti tat i f

    1. Pendekatan na if

    2. Moving average3. Pem u l u s an

    Eksponensia l

    4. Proyeks i tr end5. Regres i lin ier

    Time-SeriesModels

    Assoc ia t iveModel

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    Set data nu m erik m erata sp asiDiperoleh dengan m engam ativar iabel resp on pada per iod e waktuyang tera tur

    Prakiraan h any a did asarkan p adan ilai-n ilai m asa lalu , t id ak adavariab el lain yang

    Meng asu m sikan bahw a faktor y angm em pengaruhi m asa lalu dansekarang akan terus berpeng aruh dim asa depan

    Tim e Series Fo recas t ing

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    Com po nents o f Dem and

    D e m a n

    d f o

    r p r o

    d u c

    t o r s e r v

    i c e

    | | | |1 2 3 4

    Year

    Average

    demand overfour years

    Seaso nal peaks

    Trendcomponent

    Actualdemand

    Randomvariat ion

    Figure 4.1

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    Persis tent , keseluru h an p ola keatas atau ke b aw ah

    Peru b ahan k arena po p ulasi ,tekno log i , us ia, b ud aya, d l l

    Durasi B iasany a b eb erapatahun

    Trend Com po nent

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    Pola yang teratur f luktu asi dar iatas d an ke bawah

    K aren a cuaca, kebiasaan , d llTerjadi d alam s atu tahu n

    Seaso nal Com po nent

    Numb er ofPeriod Length Seasons

    Week Day 7Month Week 4-4.5 Month Day 28-31 Year Quarter 4 Year Month 12

    Year Week 52

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    Tidak m enentu , t idak sis tem atis ,' s isa' f luk tuasi

    K arena v ariasi acak atau kejadiantak terdu ga

    Durasi pend ek dan

    Tidak b erulang

    Rand om Com pon en t

    M T W T F

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    MA adalah s erang kaian aritm atikaDigu nakan j ika sed iki t atau t id akada trend

    Ser ing d igun akan untu kmenghaluskan

    Meny ediakan k esan k eseluruh an

    data dar i waktu k e w aktu

    Mov ing A verage Metho d

    Movin g average = permin taan di per iode n sebelum ny a

    n

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    January 10 February 12 March 13 Apr i l 16May 19

    June 23Ju ly 26

    Actual 3-MonthMont h Shed Sales Movin g Av erage

    (12 + 13 + 16)/3 = 13 2 /3

    (13 + 16 + 19)/3 = 16(16 + 19 + 23)/3 = 19 1 /3

    Mov ing A verage Exam p le

    10

    12 13

    (10 + 12 + 13 )/3 = 11 2 /3

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    Grap h o f Mo vin g A verag e

    | | | | | | | | | | | |

    J F M A M J J A S O N D

    S h

    e d S

    a l e

    s

    30 28 26 24 22 20 18 16

    14 12 10

    ActualSales

    MovingAverageForecast

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    Digun akan k et ika t rendData yang lebih lam a biasany a

    kurang pent ingB ob ot berdasarkan pengalam andan in tu is i

    Weigh ted Mov ing A verage

    Weightedm ov ing average =

    (w eigh t for per iod n ) x (demand in per iod n )

    w eigh ts

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    January 10 February 12 March 13

    Apr i l 16May 19June 23Ju ly 26

    A ctu al 3-Month Weigh ted

    Month Shed Sales Movin g Av erage

    [(3 x 16) + (2 x 13) + (12)]/6 = 14 1 /3 [(3 x 19) + (2 x 16) + (13)]/6 = 17[(3 x 23) + (2 x 19) + (16)]/6 = 20 1 /2

    Weigh ted Mov ing A verage

    10 12 13

    [(3 x 13 ) + (2 x 12 ) + (10 )]/6 = 121

    /6

    Weights Ap pl ied Per iod

    3 Las t mo nth2 Two mo nths ago1 Three m on ths ago

    6 Sum of weights

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    Mening katkan n m eng halusk anperkiraan te tapi m em bu at ku rangsensi t i f terhadap perub ahan

    Tidak m em perkirakan t ren denganbaik

    Mem erlukan d ata his tor is yangluas

    Potens i Masalah Den g an

    Mov ing A verage

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    Moving A verage An dWeigh ted Mo vin g A verage

    30

    25

    20

    15

    10

    5

    S a

    l e s

    d e m a n

    d

    | | | | | | | | | | | |

    J F M A M J J A S O N D

    Actualsales

    Movingaverage

    Weightedmo v ingaverage

    Figure 4.2

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    B entu k berg erak rata-rata ter t im bangPenu runan secara ekspon ensia l ter t imb ang

    Data terbaru p aling ter t im bang

    Mem bu tuhk an kon s tanta ( ) pemulusan B erkis ar dari 0 ke 1

    Dipil ih secara su by ektif

    Melibatkan s ediki t penc atatan data m asalalu

    Exp on ent ial Sm oo th ing

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    Exp on ent ial Sm oo th ing

    New fo recast = Perk iraan m asa lalu+ (Perm intaan aktu al period e lalu

    Perkiraan m asa lalu )

    F t = F t 1 + (A t 1 - F t 1)

    where F t = new fo recas tF t 1 = previous fo recas t

    = sm ooth ing (or weight ing)cons tan t (0 1)

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    Exp on ent ial Sm oo th ing

    ExamplePrediks i perm intaan = 142 Ford Mus tang sPerm intaan aktu al = 153Sm ooth ing co ns tan t = .20

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    Exp on ent ial Sm oo th ing

    ExamplePrediks i perm intaan = 142 Ford Mus tang sPerm intaan aktu al = 153Sm ooth ing co ns tan t = .20

    New forecast = 142 + .2(153 142)

    = 142 + 2.2= 144.2 144 cars

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    Effec t o f

    Sm oo thing Con s tan ts

    Weight Ass igned to

    Most 2nd Most 3rd Most 4th Most 5th MostRecent Recent Recent Recent RecentSmoo thing Period Period Period Period PeriodConstant ( ) (1 - ) (1 - )2 (1 - )3 (1 - )4

    = .1 .1 .09 .081 .073 .066

    = .5 .5 .25 .125 .063 .031

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    Im p act o f Differen t

    225

    200

    175

    150 | | | | | | | | |1 2 3 4 5 6 7 8 9

    Quarter

    D e m a n d

    = .1

    Actualdemand

    = .5

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    Im p act o f Differen t

    225

    200

    175

    150 | | | | | | | | |1 2 3 4 5 6 7 8 9

    Quarter

    D e m a n d

    = .1

    Actualdemand

    = .5Mem ilih n i lai-ni lai yangt inggi ket ika m endasar ira ta-ra ta kemu ng kinanperubahan

    Pil ih ni lai-ni lai rend ah ket ika m endasari rata- rata s tabi l

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    Choos ing

    Tuju ann ya adalah un tukm end apatkan p erkiraan y ang pal ingaku rat apapu n teknikn ya

    K am i biasanya m elakuk an hal in i denganm em ilih m odel yang m em ber i k i takesalahan perkiraan ( forecast error) terendahForecast error = Ac tual demand - Forecast value

    = A t - F t

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    Com m on Measu res o f Error

    Mean A bs olu te Deviation (MA D )

    MAD = |Ac tu al - Forecast |n

    Mean Sq uared Error (MSE )

    MSE = (Forecast Errors )2

    n

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    Com m on Measu res o f Error

    Mean A bs olu te Percent Error (MAPE )

    MA PE =100 |Actual i - Forec ast i | /Actual i

    n

    n

    i = 1

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    Com par ison of Forecas tError

    Rounded Absolu te Rounded Absolu teAc tual Forecast Deviation Forecast Deviation

    Tonn age with for with forQuarter Unloaded = .10 = .10 = .50 = .50

    1 180 175 5.00 175 5.00

    2 168 175.5 7.50 177.50 9.503 159 174.75 15.75 172.75 13.754 175 173.18 1.82 165.88 9.125 190 173.36 16.64 170.44 19.566 205 175.02 29.98 180.22 24.78

    7 180 178.02 1.98 192.61 12.618 182 178.22 3.78 186.30 4.3082.45 98.62

    MAD = |deviat ion s |n

    = 82.45/8 = 10.31

    For = .10

    = 98.62/8 = 12.33For = .50

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    Com par ison of Forecas tError

    Rounded Absolu te Rounded Absolu teAc tual Forecast Deviation Forecast Deviation

    Tonn age with for with forQuarter Unloaded = .10 = .10 = .50 = .50

    1 180 175 5.00 175 5.00

    2 168 175.5 7.50 177.50 9.503 159 174.75 15.75 172.75 13.754 175 173.18 1.82 165.88 9.125 190 173.36 16.64 170.44 19.566 205 175.02 29.98 180.22 24.78

    7 180 178.02 1.98 192.61 12.618 182 178.22 3.78 186.30 4.3082.45 98.62

    MAD 10.31 12.33

    = 1,526.54/8 = 190.82

    For = .10

    = 1,561.91/8 = 195.24For = .50

    MSE = (forecast errors )2 n

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    Com par ison of Forecas tError

    Rounded Absolu te Rounded Absolu teAc tual Forecast Deviation Forecast Deviation

    Tonn age with for with forQuarter Unloaded = .10 = .10 = .50 = .50

    1 180 175 5.00 175 5.00

    2 168 175.5 7.50 177.50 9.503 159 174.75 15.75 172.75 13.754 175 173.18 1.82 165.88 9.125 190 173.36 16.64 170.44 19.566 205 175.02 29.98 180.22 24.78

    7 180 178.02 1.98 192.61 12.618 182 178.22 3.78 186.30 4.3082.45 98.62

    MAD 10.31 12.33MSE 190.82 195.24

    = 44.75/8 = 5.59%

    For = .10

    = 54.05/8 = 6.76%For = .50

    MA PE = 100 |deviat ion i | /actual i n

    n

    i = 1

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    Exp on ent ial Sm oo th ing w i th

    Trend A djus tm entWhen a t rend is p resent , exp on ent ialsm ooth ing m us t be m odi f ied

    Forecastinc lud ing (FIT t ) =t rend

    Exponent ia l ly Exponent ia l lysmoothed (F t ) + (T t ) sm oo thedforecas t t rend

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    Exp on ent ial Sm oo th ing w i th

    Trend A djus tm ent

    F t = (A t - 1) + (1 - )(F t - 1 + T t - 1)

    T t = b(F t - F t - 1) + (1 - b)T t - 1

    Step 1: Com pu te F t

    S tep 2: Com pu te T t

    Step 3: Calcu late th e forec ast FIT t = F t + T t

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    Exp on ent ial Sm oo th ing w ithTrend A djus tm ent Exam ple

    ForecastAc tual Smooth ed Smooth ed Inc luding

    Month (t ) Demand (A t ) Forecast, F t Trend, T t Trend , FIT t 1 12 11 2 13.002 173 204 195 246 21

    7 318 289 36

    10

    Table 4.1

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    Exp on ent ial Sm oo th ing w ithTrend A djus tm ent Exam ple

    ForecastAc tual Smooth ed Smooth ed Inc luding

    Month (t ) Demand (A t ) Forecast, F t Trend, T t Trend , FIT t 1 12 11 2 13.002 17 12.803 204 195 246 21

    7 318 289 36

    10

    Table 4.1

    T 2 = b(F 2 - F 1) + (1 - b )T 1 T 2 = (.4)(12.8 - 11) + (1 - .4)(2)

    = .72 + 1.2 = 1.92 units

    Step 2: Trend fo r Mon th 2

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    Exp on ent ial Sm oo th ing w ithTrend A djus tm ent Exam ple

    ForecastAc tual Smooth ed Smooth ed Inc luding

    Month (t ) Demand (A t ) Forecast, F t Trend, T t Trend , FIT t 1 12 11 2 13.002 17 12.80 1.923 204 195 246 21

    7 318 289 36

    10

    Table 4.1

    FIT 2 = F 2 + T 1 FIT 2 = 12.8 + 1.92= 14.72 units

    Step 3: Calcu late FIT for Mo nt h 2

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    Exp on ent ial Sm oo th ing w ithTrend A djus tm ent Exam ple

    ForecastAc tual Smooth ed Smooth ed Inc luding

    Month (t ) Demand (A t ) Forecast, F t Trend, T t Trend , FIT t 1 12 11 2 13.002 17 12.80 1.92 14.723 204 195 246 21

    7 318 289 36

    10

    Table 4.1

    15.18 2.10 17.2817.82 2.32 20.1419.91 2.23 22.1422.51 2.38 24.89

    24.11 2.07 26.1827.14 2.45 29.5929.28 2.32 31.6032.48 2.68 35.16

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    Exp on ent ial Sm oo th ing w ithTrend A djus tm ent Exam ple

    Figure 4.3

    | | | | | | | | |

    1 2 3 4 5 6 7 8 9

    Time (m on th)

    P r o

    d u c

    t d

    e m a n

    d

    35

    30

    25

    20

    15

    10

    5

    0

    Actu al demand (A t )

    Forecast includ ing t rend (FIT t )

    with = .2 and b = .4

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    Tren d Projec t ion s

    Fit t ing a t rend l ine to h is tor ic al data po intsto pro jec t in to th e medium to long -rang e

    Lin ear t rend s can be foun d u sing the leas tsq uares tech nique

    y = a + b x^

    w here y = com pu ted value of the var iable tobe p redicted (depend ent v ariable)

    a = y-axis int erceptb = s lop e of the regress ion l inex = the ind epend ent variable

    ^

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    L eas t Sq u ares Metho d

    Time p eriod

    V a

    l u e s o

    f D e p e n

    d e n

    t V a r i a

    b l e

    Figure 4.4

    Deviation 1

    (error)

    Deviation 5

    Deviation 7

    Deviation 2

    Deviation 6

    Deviation 4

    Deviation 3

    Ac tual observat ion(y v alue)

    Trend line, y = a + bx^

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    L eas t Sq u ares Metho d

    Time p eriod

    V a

    l u e s o

    f D e p e n

    d e n

    t V a r i a

    b l e

    Figure 4.4

    Deviation 1

    Deviation 5

    Deviation 7

    Deviation 2

    Deviation 6

    Deviation 4

    Deviation 3

    Ac tual observat ion(y v alue)

    Trend line, y = a + bx^

    Least sq uares m etho dm inim izes the sum of the

    sq uared error s (deviat ions )

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    L eas t Sq u ares Metho d

    Equat ions to c alcu late the regress ion var iables

    b =Sxy - nxy

    Sx 2 - n x 2

    y = a + b x^

    a = y - bx

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    L eas t Sq u ares Exam p le

    b = = = 10.54 xy - nxyx 2 - nx 2

    3,063 - (7)(4)(98.86)140 - (7)(4 2)

    a = y - b x = 98.86 - 10.54(4) = 56.70

    Time Electrical Pow erYear Period (x) Dem and x 2 xy

    2001 1 74 1 742002 2 79 4 1582003 3 80 9 2402004 4 90 16 3602005 5 105 25 5252005 6 142 36 8522007 7 122 49 854

    x = 28 y = 692 x 2 = 140 xy = 3,063x = 4 y = 98.86

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    L eas t Sq u ares Exam p le

    b = = = 10.54 Sxy - nxy

    Sx 2 - nx 2

    3,063 - (7)(4)(98.86)140 - (7)(4 2)

    a = y - b x = 98.86 - 10.54(4) = 56.70

    Time Electrical Pow erYear Period (x) Dem and x 2 xy

    1999 1 74 1 742000 2 79 4 1582001 3 80 9 2402002 4 90 16 3602003 5 105 25 5252004 6 142 36 8522005 7 122 49 854

    Sx = 28 Sy = 692 Sx 2 = 140 Sxy = 3,063x = 4 y = 98.86

    The trend l ine is

    y = 56.70 + 10.54x ^

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    L eas t Sq u ares Exam p le

    | | | | | | | | |2001 2002 2003 2004 2005 2006 2007 2008 2009

    160 150 140 130

    120 110 100

    90 80

    70 60 50

    Year

    P o w e r

    d e m

    a n

    d

    Trend line,y = 56.70 + 10.54x ^

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    Seaso nal Variation s In Data

    The m ult ip l icat iveseaso nal m od elcan adju st t rendd ata for s eason alvar iat ions indemand

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    Seaso n al In d ex Exam p le

    Jan 80 85 105 90 94Feb 70 85 85 80 94Mar 80 93 82 85 94

    Apr 90 95 115 100 94May 113 125 131 123 94Jun 110 115 120 115 94Ju l 100 102 113 105 94A u g 88 102 110 100 94Sept 85 90 95 90 94Oct 77 78 85 80 94Nov 75 72 83 80 94Dec 82 78 80 80 94

    Demand Av erage Av erage SeasonalMon th 2005 2006 2007 2005-2007 Mon th ly Index

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    Seaso n al In d ex Exam p le

    Jan 80 85 105 90 94 0.957 Feb 70 85 85 80 94 0.851 Mar 80 93 82 85 94 0.904

    Apr 90 95 115 100 94 1.064 May 113 125 131 123 94 1.309 J un 110 115 120 115 94 1.223 Ju l 100 102 113 105 94 1.117 A u g 88 102 110 100 94 1.064 Sept 85 90 95 90 94 0.957 Oct 77 78 85 80 94 0.851 Nov 75 72 83 80 94 0.851 Dec 82 78 80 80 94 0.851

    Demand Av erage Av erage SeasonalMon th 2005 2006 2007 2005-2007 Mon th ly Index

    Expected annual demand = 1,200

    Jan x .957 = 961,200

    12

    Feb x .851 = 851,20012

    Forecas t fo r 2008

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    Seaso n al In d ex Exam p le

    140

    130

    120

    110

    100

    90

    80 70

    | | | | | | | | | | | |J F M A M J J A S O N D

    Time

    D e m a n d

    2008 For ecast

    2007 Demand

    2006 Demand

    2005 Demand

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    San Dieg o Hos p ital

    10,200

    10,000

    9,800

    9,600

    9,400

    9,200

    9,000 | | | | | | | | | | | |Jan Feb Mar Ap r May June July Aug Sept Oct Nov Dec67 68 69 70 71 72 73 74 75 76 77 78

    Month

    I n p a

    t i e n

    t D a y s

    9530

    9551

    9573

    9594

    9616

    9637

    9659

    9680

    97029724

    97459766

    Figure 4.6

    Trend Data

    l

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    San Dieg o Hos p ital

    1.06

    1.04

    1.02

    1.00

    0.98

    0.96

    0.94 0.92 | | | | | | | | | | | |

    Jan Feb Mar Ap r May June July Aug Sept Oct Nov Dec67 68 69 70 71 72 73 74 75 76 77 78

    Month

    I n

    d e x

    f o r

    I n p a t i e n

    t D

    a y s

    1.04

    1.021.01

    0.99

    1.031.04

    1.00

    0.98

    0.97

    0.99

    0.970.96

    Figure 4.7

    Season al Ind ices

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    A ss o ciat ive For ecast in g

    Used w hen changes in one or m oreind epend ent var iables can be used to predic t

    the ch ang es in the dependent v ar iable

    Most com m on techn ique is l inearregress ion analysis

    We app ly th is techniqu e jus t as w e d idin th e t im e ser ies exam ple

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    A ss o ciat ive For ecast in g

    Forecas t ing an o utco m e based onpredicto r var iables us ing the leas t squ arestechnique

    y = a + b x^

    w here y = com pu ted value of the var iable tobe p redicted (depend ent v ariable)

    a = y-axis int erceptb = s lop e of the regress ion l inex = the independent var iable thou gh to

    predic t the value of the dependentvariable

    ^

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    A ss o ciat ive Forecas t ingExample

    Sales Lo cal Payroll($ m ill ion s), y ($ bil l io ns ), x

    2.0 13.0 3

    2.5 42.0 22.0 13.5 7

    4.0

    3.0

    2.0

    1.0

    | | | | | | |0 1 2 3 4 5 6 7

    S a

    l e s

    Area payroll

    A i i i

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    A ss o ciat ive Forecas t ingExample

    Sales, y Payroll , x x 2 xy

    2.0 1 1 2.03.0 3 9 9.02.5 4 16 10.02.0 2 4 4.02.0 1 1 2.03.5 7 49 24.5

    y = 15.0 x = 18 x 2 = 80 xy = 51.5

    x = x /6 = 18/6 = 3

    y = y /6 = 15/6 = 2.5

    b = = = .25xy - nxyx 2 - nx 2

    51.5 - (6)(3)(2.5)80 - (6)(3 2)

    a = y - b x = 2.5 - (.25)(3) = 1.75

    A i i F i

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    A ss o ciat ive Forecas t ingExample

    4.0

    3.0

    2.0

    1.0

    | | | | | | |0 1 2 3 4 5 6 7

    S a

    l e s

    Area payroll

    y = 1.75 + .25 x^ Sales = 1.75 + .25( payrol l )

    If p ayrol l n ext y earis est im ated to b e$6 bi l l ion , then:

    Sales = 1.75 + .25(6)Sales = $3,250,000

    3.25

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    Stand ard Erro r o f th e

    EstimateA forecast i s jus t a po int es t im ate of afutu re value

    This p oin t i sactu ally them ean o f aprobabi l i tyd is t r ibut ion

    Figure 4.9

    4.0

    3.0

    2.0

    1.0

    | | | | | | |0 1 2 3 4 5 6 7

    S a

    l e s

    Area payroll

    3.25

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    Stand ard Erro r o f th e

    Estimate

    w here y = y-value of each data po int

    y c = com pu ted value of the dependentvariable, f rom the regress ionequat ion

    n = num ber of data poin ts

    S y,x =(y - y c )2

    n - 2

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    Stand ard Erro r o f th e

    EstimateCom pu tat ional ly, th is equ at ion isco ns iderably eas ier to u se

    We us e the s tandard error to se t uppredict ion intervals arou nd th e

    po int es t im ate

    S y,x =y 2 - a y - b x y

    n - 2

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    Stand ard Erro r o f th e

    Estimate

    4.0

    3.0

    2.0

    1.0

    | | | | | | |0 1 2 3 4 5 6 7

    S a

    l e s

    Area payroll

    3.25

    S y,x = =y 2 - a y - b xy

    n - 239.5 - 1.75(15) - .25(51.5)

    6 - 2

    S y,x = .306

    The stand ard errorof th e est im ate is$306,000 in s ales

    C l i

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    How s t ron g is the l inearrelat ion sh ip between thevariables?

    Correlat ion do es n ot n ecessar ilyim ply c aus al i ty!

    Coefficient of co rrelat ion , r,

    m easu res d egree of asso ciat ionValues range f rom -1 to +1

    Correlat ion

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    Cor relat ion Coefficien t

    r =n Sx y - Sx Sy

    [n Sx 2 - (Sx )2][n Sy 2 - (Sy )2]

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    Cor relat ion Coefficien t

    r =n Sx y - Sx Sy

    [n Sx 2 - (Sx )2][n Sy 2 - (Sy )2]

    y

    x(a) Perfect po siti vecorrelat ion:

    r = +1

    y

    x(b) Pos itiv ecorrelat ion:

    0 < r < 1

    y

    x(c) No cor relation :r = 0

    y

    x(d) Perfect negativ ecorrelat ion:r = -1

    C l i

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    Coefficient of Determ ination , r 2,m easu res th e percent o f ch ang e iny p redic ted b y th e ch ang e in x

    Values range f rom 0 to 1 Easy to in terpret

    Correlat ion

    For th e Nod el Con stru ct ion exam ple:

    r = .901r 2 = .81

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    Multiple Reg ress ion

    Analys isIf m ore than o ne ind epend ent var iable is to be

    us ed in the m od el , l inear regress ion can b eextended to m ul t ip le regress ion to

    acc om m od ate several ind epend ent v ar iables

    y = a + b 1x 1 + b 2x 2 ^

    Com pu tat ional ly, th is i s q ui tecom plex and g eneral ly d one on the

    compute r

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    Multiple Reg ress ion

    Analys is

    y = 1.80 + .30 x 1 - 5.0 x 2 ^

    In th e Nod el exam ple, inc lud ing interest rates inthe mo del g ives the new equat ion:

    An imp roved co rrelat ion c oeff ic ient of r = .96 m eans th is m od el does a bet ter job o f predic t ingthe chang e in con st ruc t ion sa les

    Sales = 1.80 + .30(6) - 5.0(.12) = 3.00Sales = $3,000,000

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    Measu res ho w w ell the forecast i spredic t ing actu al values

    Rat io of running sum of forecas t er rors(RSFE) to m ean abso lute d eviat ion (MAD)

    Good t racking s ign al has low valuesIf forecas ts are cont inu ally h igh or low , theforecast h as a bias error

    Moni tor ing and Con t ro ll ing

    ForecastsTrackin g Sign al

    d ll

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    Moni tor ing and Con t ro ll ing

    ForecastsTracking

    signalRSFEMAD=

    Trackingsignal =

    (Ac tual dem and inperiod i -

    Forecast demandin p eriod i)

    |A c tu al - Forec ast | /n )

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    Track ing Sign al

    Tracking s ignal

    +

    0 MADs

    Upper cont ro l l imi t

    Low er cont ro l l imi t

    Time

    Signal exc eeding l imit

    Acceptablerange

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    Track ing Sign al Ex am p leCumulat ive

    Absolu te Absolu teActu al Forecast Forecast Forecast

    Qtr Demand Demand Error RSFE Error Error MAD

    1 90 100 -10 -10 10 10 10.0

    2 95 100 -5 -15 5 15 7.53 115 100 +15 0 15 30 10.04 100 110 -10 -10 10 40 10.05 125 110 +15 +5 15 55 11.06 140 110 +30 +35 30 85 14.2

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    Cumulat iveAbsolu te Absolu te

    Actu al Forecast Forecast ForecastQtr Demand Demand Error RSFE Error Error MAD

    1 90 100 -10 -10 10 10 10.0

    2 95 100 -5 -15 5 15 7.53 115 100 +15 0 15 30 10.04 100 110 -10 -10 10 40 10.05 125 110 +15 +5 15 55 11.06 140 110 +30 +35 30 85 14.2

    Track ing Sign al Ex am p leTracking

    Signal(RSFE/MAD)

    -10/10 = -1

    -15/7.5 = -20/10 = 0-10/10 = -1

    +5/11 = +0.5+35/14.2 = +2.5

    The variat ion o f the t rack ing s ign albetween -2.0 and +2.5 i s w i th in acceptablel imi t s

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    A d ap t ive Fo recast ing

    Its possible to use the computer tocon t inual ly m on i tor forecas t er ror andadju st th e values of the and b co effic ients us ed in expo nent ialsm ooth ing to co nt inual ly m in im izeforecast error

    This techn iqu e is c al led adaptiv esmoo th ing

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    Foc u s Forecas t in g

    Develop ed at A m erican Hard w are Sup ply,focu s forecas t ing i s based on two pr inc ip les :

    1. Sophis t ica ted forecas t ing m odels are no t

    always bet ter than s imp le ones2. There i s no s ing le techniqu e that should

    be used for al l produc ts or s ervices

    This approach uses h is tor ica l data to tes tm ul t ip le forecas t ing m od els for individ ual i tem s

    The forecas t ing m od el wi th th e low est er ror i sthen used to fo recas t the next dem and

    F ti i th S i

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    Fo recas t ing in th e Serv iceSector

    Presents u nu su al ch al leng esSpecial need for s hor t term reco rds

    Needs di ffer great ly as fun ct ion ofindus t ry and p roduc t

    Hol idays and o ther calend ar events

    Unus ual events

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    F d E C llC F

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    Fed Ex Call Cen ter Fo recast

    12%

    10%

    8%

    6%

    4%

    2%

    0% 2 4 6 8 10 12 2 4 6 8 10 12