Indranil Dutta

ObjectiveTo be the part of a reputed organization which provides a dynamic environment for the

professional growth and continuous learning of the travel, tourism and events management.

Strengths• Motivated.

• Hard Working.

• Team Player.

• Energetic and Enthusiastic.

• Good Communication Skills.

• Punctual.

Education1. Diploma in Foundation In Travel and Tourism awarded by the IATA-UFTAA Montreal

under the number 413301 ITL IN in the year 2016.

2. Masters of Arts in Tourism Administration (Batch 2012-14) from Amity University Uttar Pradesh NOIDA Campus in year 2014..

3. Bachelors of Commerce in Business management with Advertising and Sales Promotion and Sales Management from BJVM College Sardar Patel University, Vallabh Vidyanagar in year 2012.

4. Class 12 from Hiramani Higher Secondary School English Medium from Gujarat Secondary and Higher Secondary Education Board in year 2009.

5. Class 10 from Kendriya Vidyalaya ONGC Chandkheda from CBSE Board in year 2007.

Languages English, Hindi, Bengali, German (Elementary)

Work ExperienceCurrently working with Flamingo Transworld, as Operations Executive Domestic Tours,

based in Ahmedabad from 14th March 2016 till Present. My Scope work includes:

• Check the Availability in the Hotel sales per the Requisition Raised by the Sales Team.If the Hotels are available Process the Booking using the Set Process after getting the authorisation from Sales Team.

• Raise Payment request with Account team, and once done convey the Payment details to the Concerned Party.

• On the Occasion of Group Departures, Process the Booking as per the Room Inventory present with the Organization.

• In case of Group departures, Coordinate with the Ground Suppliers for Logistics and Guides.

• Reconfirm the Booking with Hotels as well as Transport Suppliers before the Tour Commence.

• Prepare the Vouchers, Briefing Sheet as well as the Kit as per the Standard Operations Process of Organisation.

Worked with the Travel Designer Group as Online Support Executive at Ahmedabad Office from 17th September 2015 to 11th March 2016. My Work Profile includes:

• Handling the operational aspect of booking the Hotels at Various Destination both in India as well as Outside India.

• Providing the Support to the Travel Agents with the Quotations for Hotels, Transfer and Sightseeing, prepare the booking when they are not able to do the same, due to some technical reason.

• Communicating with the supplier to make the amendments, create refund cases, request for any special services and to clarify any point raised by the agent.

• To give quotations for the hotels whose rates and availability is not available in the Company portal as well as to coordinate with the Sales Team and the agents to successfully close the deal and make the booking.

• Update the bookings in the System without any error.

• Prepare vouchers and upload the same in the booking file which has to handed over to the client to be presented at the hotel.

• Coordinate with the various suppliers, hotels and the internal team to sort out any Check In and check Out issues.

• Coordinate with the agent, Sales Team and The Accounts Department to clear the payment and the outstanding.

• Send the Query, which are not in my scope of work to the concerned department to get best possible rates and send the same to agent and simultaneously follow up with them.

• Escalating the issues to the concerned department as per the set process.

I worked with TUI India in their Meetings and Incentives Division at Ahmedabad Office as Executive Trainee from April 2014 to April 2015. In my stint at TUI handled the operational aspect of incentive tours of Sintex Industries, Shakti Pumps and Idea Cellular for their corporate incentive tours for various destinations both domestic as well as international. Was also a part of the registration team for Pravasi Bhartiya Diwas 2015 held in Gandhinagar. During this time period at TUI my work profile includes-

• Meeting new corporate clients,

• Get their requirement,

• Do the costing for the whole tour,

• Create personalized travel proposal as per their requirement,

• And when deal is closed coordinate with various vendors (Hotels, Airlines, On ground Suppliers, Restaurants),

• Coordinate with the various internal departments for the tour to be executed smoothly

• As well as to strictly monitor the inflow and outflow of money for the particular tour in order to maintain the profit at a specific level.

Internships1. Internship in Thomas Cook India Private Limited’s Ahmedabad CG Road Supermall Office

in Outbound Retail Division under Mr. Sapan Shah Assistant Manager in the Month of May and June 2013, as part of the Curriculum.

2. Internship in Medium of Advertising from Tiger Advertising, Ahmedabad in the Month of May and June 2011.

3. Internship in Hoarding Advertisement from Priya Advertising, Vallabh Vidyanagar, Anand in the month of May and June 2010.

Extra Curricular Activities1. Volunteer in Great Domestic Tourism Bazaar organised by FICCI in association with

ADTOI in the Month of September 2013.

2. Volunteer in the World Tourism Day Celebration at the Amity University organised by the Amity Institute of Travel and Tourism in the month of September 2013.

3. Volunteer in the Amity Youth Festival 2013.

4. Volunteer in OTM at Pragati Maidan by Fairfest Media in the Month of February 2013.

5. Volunteer in the Conclave for Investment in Tourism Infrastructure by FICCI in the month of January 2013.

6. Volunteer in the FAST’s convention for the Chhattisgarh Tourism Board in the month of January 2013.

7. Volunteer in the South Asian Travel Trade Exchange organized by UBM India at New Delhi in January 2014

8. Attended a 2 Day seminar by German National Tourist Office in collaboration with Amity University with the intention of destination knowledge for Germany.

9. Attended the Pravasi Bhartiya Divas 2014 at Vigyan Bhavan, New Delhi. The work includes facilitating the delegates with their registration coming from every nook and corner of the world to attend the event

Personal Details

Name:- Mr. Indranil Dutta

Father’s Name:- Mr. Dipankar Dutta

Gender:- Male

Date of Birth:- 01 October 1991

Nationality:- Indian

Passport Number:-J4559533

Date of Expiry:- 10/12/2020

Permanent Address:- C-302, Sukun Residency-1, B/H Sakar School, New CG Road, Chandkheda, Ahmedabad, Pin- 382424

Current Address:- C-302, Sukun Residency-1, B/H Sakar School, New CG Road, Chandkheda, Ahmedabad, Pin- 382424

Phone Number:-09687504118

Mail id:- duttaindranil1@live.com

Name:- Indranil Dutta Date:- 05th March, 2016