industry engagement and market surveillance … · 12. jayacom information sdn bhd chain-store 10...

REPORT ON

INDUSTRY ENGAGEMENT AND MARKET

SURVEILLANCE PROGRAM OF COMMUNICATIONS

EQUIPMENT FOR 2017 AND 2018

CONTENTS

1. Introduction 1

2. Industry Engagement in 2017 1

3. Market Surveillance in 2018

3.1 Sampling Plan and Coverage Areas 1

3.2 Evaluation Criteria 2

3.3 Findings 2

3.4 Analysis of the Non-Compliances 4

3.5 Actions against the Non-Compliances 5

4. Conclusion 5

5. Annex 1 6

6. Annex 2 7

7. Annex 3 12

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INTRODUCTION

All communications equipment are required to be certified in accordance to

the Communications and Multimedia (Technical Standards) Regulations

2000 before the equipment can be placed on the market. The certification

is performed based on the technical codes published by Malaysian

Communications and Multimedia Commission (“MCMC”) which cover the

requirements of safety, radio frequency, electromagnetic compatibility and

interoperability.

In order to promote compliance and monitor the communications

equipment in the market, MCMC conducts regular industry engagement and

market surveillance program. This report presents the industry

engagement conducted and market surveillance program conducted in

2017 and 2018 respectively.

INDUSTRY ENGAGEMENT IN 2017

Industry engagement was conducted in 2017 prior to the commencement

of the actual market surveillance program in the following year. The aims

were to promote better understanding among the targeted industry players

on the regulatory requirements, certification process and scope of

equipment that are subjected to the mandatory certification in order to

reduce recurrence of non-compliances in the market. The program also

aimed at establishing collaboration with the industry players in order to

ensure they were committed to comply with the regulatory requirements

for communications equipment.

In order to optimize the impact of the industry engagement program,

twenty-six (26) companies were identified and selected based on the size

of the companies and their reputation in Malaysia. The identified companies

comprised of major hypermarkets (6 companies), chain stores (11

companies), online stores (7 companies) and industry associations (2

associations).

The list of the companies and the number of outlets/members represented

under them are shown as per Annex 1.

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By engaging with the major physical and online stores, the effect will be

greater as they have multiple outlets and presence nationwide compared

to small stores which only have presence in a certain area. One-to-one

engagement sessions were held from September to December 2017.

MARKET SURVEILLANCE IN 2018

Sampling Plan and Coverage Areas

The market surveillance conducted in 2018 involved the purchase of 133

samples for 96 models of products. It covers 15 product categories such as

cellular phones, computers, mobile radios, telephones, Wi-Fi products,

short range wireless devices, RFID1 devices and hybrid products such as

laptops, smart TV and wireless wearables.

A more targeted approach was adopted for market surveillance in 2018

whereby samples were purchased primarily from major outlets and online

stores. The approach has enabled MCMC to assess the compliance level

among these players and facilitated corrective and preventive measures as

well as enforcement actions against the offenders. The samples were

purchased throughout the country according to a predetermined sampling

plan.

Evaluation Criteria

The samples were evaluated to determine the compliance to the

requirements enforced by MCMC with respect to the following:

a) Certification status;

b) Laboratory testing (communications, electromagnetic compatibility

and safety); and

c) Labelling status.

Findings

The overall results for the certification, testing and labelling of the market

surveillance are shown in Figure 1 below.

1 Radio Frequency Identification

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Certified

Non-

Certified

Passed

Test Failed Test Valid Label

No Label

(Certified)

No Label

(Non-

Certified

Wrong

Label

Certification 66 (69%) 30 (31%) - - - - - -

Testing - - 75 (78%) 21 (22%) - - - -

Labels - - - - 92 (69%) 6 (5%) 33 (25%) 2 (1%)

Note: The certification and testing results are calculated according to the models of the samples, while the

labelling is calculated according to the individual samples

Figure 1: Overall Results of Market Surveillance 2018 (%)

The overall trend of the market surveillance exercises conducted from 2012

to 2018 are shown in Figure 2 below.

Figure 2: Overall Trend of Market Surveillance Results (%)

69

31

78

22

69

5

25

10%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Certification Testing Labels

Overall Results of Market Surveillance 2018 (%)

Certified

Non-Certified

Passed Test

Failed Test

Valid Label

No Label (Certified)

No Label (Non-Certified)

Wrong Label

57

5046

77

6967 6772 72

78

41

34

23

67 69

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

2012 2013 2014 2016 2018

Overall Trend of Market Surveillance Results (%)

Certified Pass Test Valid Label

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The certification and labelling results show a substantial improvement in

the last two exercises in 2016 and 2018, while the lab test results have

been quite consistent throughout the exercises.

The substantial improvement of the certification and labelling results may

be attributed to the impact of the initiatives carried out by MCMC in

addressing the non-compliances focusing on the process improvements,

engagement programs and enforcement.

Analysis of the Non-Compliances

From 133 samples purchased, only 84 samples or 63% have complied fully

with all the requirements (certification, lab test and labelling). The

remainder of 49 samples or 37% have failed at least one of the

requirements.

The trend of non-certified products is tabulated below:

a) Short Range Devices (70%)

Wireless Microphone (24%)

RFID2 device (20%)

Wireless Media Player (13%)

Audio-video sender (13%)

b) Hybrid (13%)

Hybrid camera (10%)

Hybrid wearables (3%)

c) Mobile Radio (13%) Walkie-Talkie (Licensed) (13%)

d) Cellular (4%)

GSM phone (4%)

The majority (more than 50%) of the non-certified products was under

Short Range Devices (SRD) category.

2 Radio Frequency Identification

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Actions against the Non-Compliances

Actions against non-compliances found during the market surveillance in

2018 have been pursued and they are divided into two (2) categories as

follows:

No. Categories Actions

1. Non-compliances involving

certified products

Corrective and preventive actions against

the certificate holders:

1 case for Phase 1

3 cases for Phase 2

5 cases for Phase 3

Total: 9 cases

2. Non-compliances involving

non-certified products

Legal actions against the suppliers:

7 cases for Phase 1

14 cases for Phase 2

9 cases under Phase 3

Total: 30 cases

The details of the non-compliances involving certified products and non-

certified products and the types of actions taken can be found in Annex 2

and Annex 3 respectively.

CONCLUSION

The findings from this market surveillance program provide valuable

information on the compliance of communications equipment in the market

and assist MCMC in identifying areas of improvement in order to reduce the

percentage of non-compliances.

The public should always exercise caution by ensuring communications

devices that they want to purchase are certified and carry the MCMC label.

In case of doubt, they can verify the validity of the label by using Check

Your Label mobile application.

For more information, visit https://cyl.mcmc.gov.my.

https://cyl.mcmc.gov.my/

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Annex 1

The List Of The Companies And The Number Of Outlets/Members

NO. COMPANY CATEGORY NO. OF

OUTLETS

1. Aeon Big (M) Sdn Bhd Hypermarket 21

2. Aeon Mall (Aeon Co. (M) Bhd) Hypermarket 32

3. GIANT Retail (M) Sdn Bhd Hypermarket 140

4. Lulu Hypermarket Hypermarket 1

5. MYDIN Wholesale Hypermarket Hypermarket 78

6. TESCO Store (Malaysia) Sdn Bhd Hypermarket 57

7. All IT Hypermarket Chain-Store 13

8. Best Denki Malaysia Chain-Store 7

9. Courts Malaysia Sdn Bhd Chain-Store 62

10. HARVEY NORMAN Malaysia Chain-Store 15

11. HLK (Chain Store) Sdn Bhd Chain-Store 19

12. Jayacom Information Sdn Bhd Chain-Store 10

13. ONKING Chain-Store (M) Sdn Bhd Chain-Store 22

14. SENHENG Electric (KL) Sdn Bhd Chain-Store 122

15. Tech Zone Computer House Chain-Store 4

16. Thunder Match Technology Chain-Store 94

17. Viewnet Computer System Chain-Store 6

18. 11 Street Malaysia (Celcom Planet

Sdn Bhd)

Online-Store N/A

19. CJ Wow Shop Online-Store N/A

20. Go Shop (Astro GS Shop Sdn Bhd) Online-Store N/A

21. IPMart (My Social Network Sdn Bhd) Online-Store N/A

22. Lazada Malaysia Online-Store N/A

23. Lelong.my Malaysia (Interbase

Resources Sdn Bhd)

Online-Store N/A

24. Mudah.my Sdn. Bhd. Online-Store N/A

25. Federation of Manufacturing

Malaysia (FMM)

Industry

Association 1681 members

26. Persatuan Industri Komputer dan

Multimedia Malaysia (PIKOM)

Industry

Association 2950 members

The total number of outlets: 692 outlets

The total number of members: 4,631 members

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Annex 2

NON-COMPLIANCES INVOLVING CERTIFIED PRODUCTS

*RFI / SWN – Request for information / Suspension Warning Notice

NO. Phase/

Premise

PRODUCT

(BRAND /

MODEL)

CERTIFICATE

HOLDER

NON

CONFORMANCE

ACTION BY

SIRIM

ACTION BY

CERTIFICATE

HOLDER

Status

1. Phase 1/

YEN TIN

RADIO

SERVICES

(K.TRG)

Hybrid

Camera

(Panasonic/

DMC-FT6)

Panasonic

Malaysia Sdn.

Bhd.

• No Label

• S/N not

registered

RFI / SWN:

9 Apr 2018

Publish

Panasonic

website link

on Public

Notice for

Product

Recall in

SIRIM QAS

website

8 May 2018

Monitor SLP

product

registration:

latest 26

April 2018

RFI RESPONSE:

18 April 2018

• Affected: 140 units

(2015 – 2017)

• Unsold units: 42 at

main dealer (9

outlets) (100% re-

affix with MCMC label)

• Public Notice for

Product Recall in

Panasonic website: 25

April 2018 - 2 units

came for MCMC label

• Small quantity, low

risk, no safety issue

and no issue on

testing.

• Recommend to

close case by

SIRIM

• SIRIM to

monitor the

product recall

process

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NO. Phase/

Premise

PRODUCT

(BRAND /

MODEL)

CERTIFICATE

HOLDER

NON

CONFORMANCE

ACTION BY

SIRIM

ACTION BY

CERTIFICATE

HOLDER

Status

6 Sep 2018

Meeting on

clarification

of control

and

mechanism

• Very committed,

effectively take

corrective action to all

outlets under their

control and

comprehensive

preventive

mechanisms are in

place.

2. Phase 2/

LAZADA

AV Sender

(Pakite/

PAT-220)

Lias

Technologies

• No Label

• S/N not

registered

• Fail RF test

RFI / SWN:

23 Jul 2018

EMAIL RESPONSE:

25 July 2018

Company closed (last

import 2011-11-11)

The products may not

be imported by the

certificate holder

Recommend for

Legal Action - FIR

3. Phase 2/

COURTS

(KANGAR,

PERLIS)

Hybrid

Camera

(Go Pro/

Asst1)

(Marketing

Name: HERO5

Black)

Funsportz

Sdn. Bhd.

• No Label RFI / SWN:

23 Jul 2018

ONE-TO-

ONE:

27 Jul 2018

RFI RESPONSE:

6 August 2018

• Affected: 3,000 units

(December 2016)

(150 outlets) (old

packing).

• Unsold units: 50 at

Courts (100% recall –

replace to new

Publication of

product recall

notice

SIRIM to monitor

the product recall

process

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NO. Phase/

Premise

PRODUCT

(BRAND /

MODEL)

CERTIFICATE

HOLDER

NON

CONFORMANCE

ACTION BY

SIRIM

ACTION BY

CERTIFICATE

HOLDER

Status

27 July

2018

packing with MCMC

label).

• Publish Product Recall

Notice on website

(Funsportz & SIRIM):

11 Oct 2018

Website link:

https://funsportz.co

m.my/

4. Phase 2/

CJ WOW

SHOP

Smart Phone

(Vipro/

V168)

Winds

Communi-

cation

• Fail EMC &

Safety test

(clauses

related to

adapter)

Adapter model

is different

from certified

model.

RFI / SWN:

23 Jul 2018

ONE TO

ONE:

26 Jul 2018

RFI RESPONSE:

2 August 2018

• Affected: 15,999

units.

• Unsold units: 408

(150 outlets) (100%

recall).

• Original adapter

replacement to be re-

tested under ST

requirement (will be

completed by 15 Oct

2018).

Publication of

product recall

notice

SIRIM to monitor

the product recall

process

https://funsportz.com.my/

https://funsportz.com.my/

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NO. Phase/

Premise

PRODUCT

(BRAND /

MODEL)

CERTIFICATE

HOLDER

NON

CONFORMANCE

ACTION BY

SIRIM

ACTION BY

CERTIFICATE

HOLDER

Status

• Notify consumer by

email / SMS to

replace all affected

adapter.

• Memo/Notice of stop

selling V168 were

given to reseller by

hand.

• Publish product recall

notice on Facebook:

26 September 2018


notice in newspaper

(Star & Berita

Harian): 4 Oct 2018

5. Phase 3/

TM POINT

(SHAH

ALAM,

SELANGOR)

Walkie-Talkie

(Vertex

Standard/

Vz-28-G6-4)

Teledynamics

Global Com

Sdn Bhd

• No Label

• S/N not

registered

Model supports

25kHz channel

spacing too,

which is

different from

certified model

(only support

RFI / SWN:

13 Aug

2018

ONE-TO-

ONE:

16 Aug

2018

RFI RESPONSE:

16 August 2018

• Affected: 1,100 units

(Jun & Sep 2018)

• Unsold: 314 units (6

outlets)

• Product S/N is

belonging to

Teledynamics.

Publication of

product recall

notice

SIRIM to monitor

the product recall

process

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NO. Phase/

Premise

PRODUCT

(BRAND /

MODEL)

CERTIFICATE

HOLDER

NON

CONFORMANCE

ACTION BY

SIRIM

ACTION BY

CERTIFICATE

HOLDER

Status

12.5 kHz

spacing)

• Submit for

recertification to

cover both channel

spacing.

• Unsold unit will be

taken back from

reseller.

• Publish Product

Recall Notice on

website

(Teledynamis &

SIRIM): 8 October

2018

Website link:

http://www.tdgc.co

m.my/highlights

6. Phase 3/

TESCO

(SKUDAI,

JB)

Cordless

Phone

(Alcatel/

Delta 180)

Alcom

Networks Sdn

Bhd

• Fail Safety test

Adapter model

is different

from certified

model.

RFI / SWN:

7 Aug 2018

ONE TO-

ONE:

21 Aug

2018

• Affected: 500 units

(imported on 25 Mar

2015)

• Unsold units: 12 (5

outlets)


notice on website

(Alcom & SIRIM): 15

Oct 2018

Publication of

product recall

notice

SIRIM to monitor

the product recall

process

http://www.tdgc.com.my/highlights

http://www.tdgc.com.my/highlights

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NO. Phase/

Premise

PRODUCT

(BRAND /

MODEL)

CERTIFICATE

HOLDER

NON

CONFORMANCE

ACTION BY

SIRIM

ACTION BY

CERTIFICATE

HOLDER

Status

• Replace with original

certified adapter

Website link:

http://myalcom.com.

my/news.php


notice in newspaper

(Berita Harian): 17

Oct 2018

7. Phase 3/

COURTS

(KULAI

CENTRE

POINT,

JOHOR)

GSM Phone

(GOMEX/

A99)

G-Max

Communicatio

n Sdn Bhd

• IMEI not

registered

• Fail RF, EMC &

Safety test

RFI / SWN:

13 Aug

2018

ONE-TO-

ONE:

N/A

EMAIL RESPONSE:

16 August 2018

• IMEI number is

belong to G-Max, but

for other model

(A180).

• There is importer

name at the box.

• No cooperation from

Certificate Holder

Recommend for

Suspension

http://myalcom.com.my/news.php

http://myalcom.com.my/news.php

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NO. Phase/

Premise

PRODUCT

(BRAND /

MODEL)

CERTIFICATE

HOLDER

NON

CONFORMANCE

ACTION BY

SIRIM

ACTION BY

CERTIFICATE

HOLDER

Status

8. Phase 3/

TESCO

EXTRA

MUTIARA

DAMANSAR

A (PJ,

SELANGOR)

GSM Phone

(GOMEX/

A99)

G-Max

Communicatio

n Sdn Bhd

• IMEI not

registered

• Fail EMC &

Safety test

Adapter model

is different

from certified

model.

RFI / SWN:

13 August

2018

ONE-TO-

ONE:

N/A

EMAIL RESPONSE:

16 August 2018

• IMEI number is

belong to G-Max, but

for other model

(A180).


name at the box.

• No cooperation from

Certificate Holder

Recommend for

Suspension

9. Phase 3/

JAYACOM

(ALAMANDA

,

PUTRAJAYA)

Wireless

Media Player

(Plus TV/

M423)

M-Link

System (M)

Sdn Bhd

• No Label

• S/N not

registered

RFI / SWN:

7 August

2018

ONE-TO-

ONE:

14 August

2018

EMAIL RESPONSE:

16 August 2018

• Unsold units:

Less than 50 (20 –

30 outlets)

• Product S/N belong

to M-Link.


name at the box.

• To publish Product

Recall Notice –

expected: Nov 2018

Publication of

product recall

notice

SIRIM to monitor

the product recall

process

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Annex 3

NON COMPLIANCES INVOLVING NON-CERTIFIED PRODUCTS

* Communications and Multimedia (Technical Standards) Regulation 2000

No. Phase Communications

Equipment

Offences Actions

1. Phase 1 Product: Wireless

Audio Video Sender

Brand: PAKITE

Model: PAT-580

a) Not Certified; and b) Fail RF Test

Legal actions in

accordance with

TSR2000*


Media Player

Brand: AVF

Model: AM-BOXPRO

Not Certified

Legal actions in

accordance with

TSR2000*


Microphone

Brand: -NIL-

Model: E103

Not Certified

Legal actions in

accordance with

TSR2000*


RFID

Brand: -NIL-

Model: -NIL-


Legal actions in

accordance with

TSR2000*

5. Phase 1 Product: Walkie-

Talkie

Brand: Baofeng

Model: UV-5RE8W

a) Not Certified; and

b) Fail RF, EMC and Safety Tests

Legal actions in

accordance with

TSR2000*


Microphone

Brand: PHISON

Model: PMP-31W


b) Fail RF Test

Legal actions in

accordance with

TSR2000*


RFID

Brand: REDTECH

Model: SA9500


b) Fail RF Test

Legal actions in

accordance with

TSR2000*

8. Phase 2 Product: HYBRID-

WEARABLES

Brand: POLAR

Model: 2F

Not Certified Legal actions in

accordance with

TSR2000*

9. Phase 2 Product: AUTO GATE

SYSTEM

Brand: -NIL-

Model: -NIL-


accordance with

TSR2000*

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Equipment

Offences Actions

10. Phase 2 Product: WIRELESS

MICROPHONE

Brand: DANMAX

Model: SN-P500


accordance with

TSR2000*


MEDIA PLAYER

Brand: INFINITE

Model: IN600


accordance with

TSR2000*

12. Phase 2 Product: AUDIO

VIDEO SENDER

Brand: PAKITE

Model: PAT-260


Legal actions in

accordance with

TSR2000*

13. Phase 2 Product: WALKIE

TALKIE LICENSED

Brand: LX

Model: L-50


b) Fail Safety test

Legal actions in

accordance with

TSR2000*


MICROPHONE

Brand: -NIL-

Model: -NIL-


b) Fail RF Test

Legal actions in

accordance with

TSR2000*

15. Phase 2 Product: HYBRID

CAMERA

Brand: SJCAM

Model: SJ4000


accordance with

TSR2000*


MEDIA PLAYER

Brand: TV Box

Model: MAC :

C42AFD991471


accordance with

TSR2000*


MICROPHONE

Brand: PEVY

Model: MC-W45


accordance with

TSR2000*


RFID ACCESS DOOR

Brand: NIL

Model: S2000


accordance with

TSR2000*

19. Phase 2 Product: HYBRID

CAMERA

Brand: N/A

Model: 1080P Ultra

HD


accordance with

TSR2000*

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Equipment

Offences Actions

20. Phase 2 Product: WALKIE

TALKIE (LICENSED)

Brand: TYT

Model: TH-F8

a) Not Certified; and b) Fail EMC and

Safety test

Legal actions in

accordance with

TSR2000*

21. Phase 2 Product: GSM 850/

900/ 1800/ 1900/

3G (900/2100)/ LTE

Brand: OUKITEL

Model: V3


b) Fail EMC and Safety test

Legal actions in

accordance with

TSR2000*

22. Phase 3 Product: Hybrid -

Camera

Brand: SJ CAM

Model: SJ4000


accordance with

TSR2000*

23. Phase 3 Product: Walkie-

Talkie (Licensed)

Brand: Baofeng

Model: UV-5RA

a) Not Certified; and b) Fail EMC and

Safety test

Legal actions in

accordance with

TSR2000*

24. Phase 3 Product: Audio Video

Sender

Brand: Pakite

Model: PAT-220


b) Fail RF Test

Legal actions in

accordance with

TSR2000*


Media Player

Brand: Modeo

Model: MR96WH


accordance with

TSR2000*


Microphone

Brand: ICM

Model: MWU-282B


accordance with

TSR2000*


RFID

Brand: REDTECH

Model: BT CRADLE

Not Certified

Legal actions in

accordance with

TSR2000*

28. Phase 3 Product: Audio Video

Sender

Brand: Pakite

Model: NIL


Legal actions in

accordance with

TSR2000*


Microphone

Brand: DENN

Model: DM-4688


b) Fail RF Test

Legal actions in

accordance with

TSR2000*

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Equipment

Offences Actions


RFID

Brand: NIL

Model: NIL


Legal actions in

accordance with

TSR2000*

industry engagement and market surveillance … · 12. jayacom information sdn bhd chain-store 10...

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