industry engagement event (london) 26 august 2015

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Digital Training and Support Framework Industry Engagement Event 26th August 2015

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Page 1: Industry engagement event (London) 26 August 2015

Digital Training and Support Framework Industry Engagement Event26th August 2015

Page 2: Industry engagement event (London) 26 August 2015

GDSGDS

Eleri PengellyDeputy DirectorGovernment Digital Service

Eleri Pengelly

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Agenda● Introduction Eleri Pengelly

● Framework Objectives Eleri Pengelly

● Assisted Digital Lot 1 Clive Richardson

● Digital Inclusion Lot 2 Beccy Russell

● Bidding Process Sonia Diosee

● Invitation to Tender (ITT) Sonia Diosee

● Selection Process Sonia Diosee

● Group Q&A All

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Introduction

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Introduction

● Welcome

● Housekeeping

● Presentations

● Group Q&A

● Lunch

● Close

Eleri Pengelly GDS

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Welcome Eleri Pengelly GDS

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Housekeeping Eleri Pengelly GDS

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Framework Objectives

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Eleri Pengelly GDS

Open to all public sector/government department buyers

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Eleri Pengelly GDS

National framework agreement

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Eleri Pengelly GDS

Enabler for buyers to use without running full OJEU competition

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Eleri Pengelly GDS

Cross government alignment in standard terms and commercial rates

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Eleri Pengelly GDS

Iterative approach and aim to attract VCSE/SME and large providers

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Eleri Pengelly GDS

Open up the market and foster collaboration

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Eleri PengellyDeputy DirectorGovernment Digital Service

Eleri Pengelly

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Clive RichardsonHead of assisted digital Government Digital Service@cliverchrdsn

Clive Richardson

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Assisted digital Lot 1

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The Government Digital Strategy promises support for users who need it to use government’s digital services.

Clive Richardson

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“Digital services so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t are not excluded.”

Clive Richardson

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GDSGDSClive Richardson

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Users of assisted digital support

Clive Richardson

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Around 1 in 5 UK adults will need assisted digital support of some kind

Clive Richardson

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Users who need assisted digital support are more likely to be older, from a lower socio-economic group, or have a disability

Clive Richardson

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The exact number will vary from service to service - it depends on the service and the users

Clive Richardson

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Types of assisted digital support

Clive Richardson

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Support can be delivered through a range of channels, including over the phone

Clive Richardson

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This framework is about in-person support

Clive Richardson

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Talk-through - somebody guides the user to complete the transaction themselves

Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them

Clive Richardson

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Talk-through - somebody guides the user to complete the transaction themselves

Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them

Clive Richardson

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“High street” - the user visits the support provider

Outreach - the user is visited by the provider (eg at home, at work, in a care home)

Clive Richardson

Page 31: Industry engagement event (London) 26 August 2015

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“High street” - the user visits the support provider

Outreach - the user is visited by the provider (eg at home, at work, in a care home)

Clive Richardson

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No redesigned digital service goes live without appropriate support in place

Clive Richardson

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Clive RichardsonHead of assisted digital Government Digital Service@cliverchrdsn

Clive Richardson

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Beccy RussellHead of departmental engagement, Digital Inclusion Government Digital Service

Clive Richardson

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Digital Inclusion Lot 2

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Digital Inclusion: definition and strategy

Beccy Russell GDS

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Digital Inclusion: enabling people to go online to make the most of the internet

Beccy Russell GDS

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10.5 million adults in the UK lack the basic digital skills to make the most of the internet

Beccy Russell GDS

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Removing barriers such as:

Beccy Russell GDS

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Lack of access

Beccy Russell GDS

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Lack of skills

Beccy Russell GDS

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Lack of motivation

Beccy Russell GDS

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Lack of trust

Beccy Russell GDS

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Digital inclusion strategy - corral multi sector efforts to reduce the number of digitally excluded people, SMEs and charities

Beccy Russell GDS

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encourage departments to embed digital inclusion in policy programmes and services

Beccy Russell GDS

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Evidence shows digital inclusion can support wideroutcomes including:

Beccy Russell GDS

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health

Beccy Russell GDS

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social

Beccy Russell GDS

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economic

Beccy Russell GDS

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Digital inclusion Lot 2

Provision of digital inclusion services

Beccy Russell GDS

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needs assessment or analysis

Beccy Russell GDS

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Beccy Russell GDS

the design

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and/or the delivery of basic digital skills training

Beccy Russell

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Beccy RussellHead of departmental engagement, Digital Inclusion Government Digital Service

Clive Richardson

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Sonia DioseeCommissioning Manager Government Digital Service

Sonia Diosee

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Bidding Process

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Industry Event feedback - Aug/Sep

Invitation to Tender - Oct/Nov

Evaluate supplier responses - Dec/Jan

Award Contracts - Mar/Apr

Sonia Diosee GDS

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What is a Framework Agreement?

Sonia Diosee GDS

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What is a Call Off?

Sonia Diosee GDS

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Mini Competitions

Sonia Diosee GDS

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Framework bidding will be iterative - every 12 to 18 months

Sonia Diosee GDS

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Invitation to Tender

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Feedback from this event will shape our ITT requirements

Sonia Diosee GDS

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Outputs will be shared on GDS blogs

Sonia Diosee GDS

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Tender will be published online using Emptoris

Sonia Diosee GDS

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Suppliers will have 6 - 8 weeks to respond to the bid

Sonia Diosee GDS

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Tender Clarification Process

Sonia Diosee GDS

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Selection Process

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Sonia Diosee GDS

1st Stage Evaluation

Selection Award

1. Mandatory Questions / Organisational Criteria. Pass/Fail

2. Mandatory Technical Criteria. Pass/Fail

3. Quality Criteria. Scored with overall threshold that must be exceeded and minimum pass mark for each criterion.

4. Final Award - Successful bidders will be awarded contracts based on the following elements:

Technical

Commercial

Price

Pass all criteria

Pass all criteria

Pass all thresholds

Fail one criterion and bid is rejected

Fail one criterion and bid is rejected

Fail to match or exceed the

minimum pass mark for one

criterion and bid is rejected

Page 70: Industry engagement event (London) 26 August 2015

GDSGDS

Sonia DioseeCommissioning Manager Government Digital Service

Sonia Diosee

Page 71: Industry engagement event (London) 26 August 2015

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Eleri PengellyDeputy DirectorGovernment Digital Service

Eleri Pengelly

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Group Q&A

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Eleri Pengelly GDS

We’re specifically interested in your ability to deliver services as outlined in the earlier presentations

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Please keep your answers short - they shouldn’t require much discussion

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We’d rather have short answers to every question, than detailed answers to a few

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If a question isn’t relevant, or you can’t answer it, that’s fine - let your facilitator know

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Thank you!

Eleri Pengelly GDS

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GDSGDS

Eleri PengellyDeputy DirectorGovernment Digital Service

Eleri Pengelly

Page 79: Industry engagement event (London) 26 August 2015

Digital Training and Support Framework Industry Engagement Event26th August 2015