PowerPoint Presentation

Digital Training and Support Framework Industry Engagement Event26th August 2015

Eleri PengellyDeputy DirectorGovernment Digital Service

Eleri Pengelly

GDSGDS*****18% offline but other who are online have a lack of digital capability so cant use digital services independently

Agenda

Introduction Eleri Pengelly

Framework Objectives Eleri Pengelly

Assisted Digital Lot 1 Clive Richardson

Digital Inclusion Lot 2 Beccy Russell

Bidding Process Sonia Diosee

Invitation to Tender (ITT) Sonia Diosee

Selection Process Sonia Diosee

Group Q&A All

GDS Introduction

GDS

Introduction

Welcome

Housekeeping

Presentations

Group Q&A

Lunch

Close

Eleri PengellyGDS

GDSPresenters- Clive, AD, Beccy, DI, Sonia- bidding processLunch - around 1215/1230, depending on length of q&aGroup sessions where we want to hear from suppliers

Welcome

Eleri PengellyGDS

GDSPresenters- Clive, AD, Beccy, DI, Sonia- bidding processLunch - around 1215/1230, depending on length of q&aGroup sessions where we want to hear from suppliers

Housekeeping

Eleri PengellyGDS

GDSPresenters- Clive, AD, Beccy, DI, Sonia- bidding processLunch - around 1215/1230, depending on length of q&aGroup sessions where we want to hear from suppliers

Framework Objectives

GDSEleri Pengelly GDSOpen to all public sector/government department buyers

GDSEleri - to walk through and then hand to clive

Eleri Pengelly GDSNational framework agreement

GDSEleri - to walk through and then hand to clive

Eleri Pengelly GDSEnabler for buyers to use without running full OJEU competition

GDS

Eleri Pengelly GDSCross government alignment in standard terms and commercial rates

GDS

Eleri Pengelly GDSIterative approach and aim to attract VCSE/SME and large providers

GDSEleri - to walk through and then hand to clive

Eleri Pengelly GDSOpen up the market and foster collaboration

GDSEleri - to walk through and then hand to clive

Eleri PengellyDeputy DirectorGovernment Digital Service

Eleri Pengelly

GDSGDS*****18% offline but other who are online have a lack of digital capability so cant use digital services independently

Clive RichardsonHead of assisted digital Government Digital Service@cliverchrdsnClive Richardson

GDSGDS*****18% offline but other who are online have a lack of digital capability so cant use digital services independently

Assisted digital Lot 1

GDSThe Government Digital Strategy promises support for users who need it to use governments digital services.Clive Richardson

GDSGDS*****18% offline but other who are online have a lack of digital capability so cant use digital services independently

Digital services so straightforward and convenient that all those who can use them will choose to do so whilst those who cant are not excluded.Clive Richardson

GDSGDS*****18% offline but other who are online have a lack of digital capability so cant use digital services independently

Clive Richardson

GDSGDS*****Most people will use the redesigned digital service directly.

Some people will need assisted digital support to use the redesigned digital service. AD is an integrated part of the redesigned DIGITAL service, not a separate service itself

Users of assisted digital support Clive Richardson

GDSGDS*****Enforced through digital service standard and GOV.UK access

Around 1 in 5 UK adults will need assisted digital support of some kindClive Richardson

GDSGDS*****3. AD and DI are differentDI = getting more people onlineAD takes the population as it comes, although getting people online may be a bi-product of helping someone to use the digital service

AD should get smaller over time

Users who need assisted digital support are more likely to be older, from a lower socio-economic group, or have a disabilityClive Richardson

GDSGDS*****Enforced through digital service standard and GOV.UK access

The exact number will vary from service to service - it depends on the service and the usersClive Richardson

GDSGDS*****3. AD and DI are differentDI = getting more people onlineAD takes the population as it comes, although getting people online may be a bi-product of helping someone to use the digital service

AD should get smaller over time

Types of assisted digital support Clive Richardson

GDSGDS*****Enforced through digital service standard and GOV.UK access

Support can be delivered through a range of channels, including over the phoneClive Richardson

GDSGDS*****Enforced through digital service standard and GOV.UK access

This framework is about in-person supportClive Richardson

GDSGDS*****Enforced through digital service standard and GOV.UK access

Talk-through - somebody guides the user to complete the transaction themselves

Proxy - somebody inputs data on the users behalf, and completes the transaction for themClive Richardson

GDSGDS*****Enforced through digital service standard and GOV.UK access

Talk-through - somebody guides the user to complete the transaction themselves

Proxy - somebody inputs data on the users behalf, and completes the transaction for themClive Richardson

GDSGDS*****Enforced through digital service standard and GOV.UK access

High street - the user visits the support provider

Outreach - the user is visited by the provider (eg at home, at work, in a care home)Clive Richardson

GDSGDS*****Enforced through digital service standard and GOV.UK access

High street - the user visits the support provider

Outreach - the user is visited by the provider (eg at home, at work, in a care home)Clive Richardson

GDSGDS*****Enforced through digital service standard and GOV.UK access

No redesigned digital service goes live without appropriate support in placeClive Richardson

GDSGDS*****Enforced through digital service standard and GOV.UK access

Clive RichardsonHead of assisted digital Government Digital Service@cliverchrdsnClive Richardson

GDSGDS*****18% offline but other who are online have a lack of digital capability so cant use digital services independently

Beccy RussellHead of departmental engagement, Digital Inclusion Government Digital Service

Clive Richardson

GDSGDS*****18% offline but other who are online have a lack of digital capability so cant use digital services independently

Digital Inclusion Lot 2

GDS

Digital Inclusion: definition and strategy

Beccy Russell GDS

GDS

Digital Inclusion: enabling people to go online to make the most of the internet

Beccy Russell GDS

GDS

10.5 million adults in the UK lack the basic digital skills to make the most of the internet

Beccy Russell GDS

GDSDepartmental representatives who will be part of the Procurement Team, attending engagement events, evaluating tenders and feeding requirements back to the GDS team.

Removing barriers such as:

Beccy RussellGDS

GDS

Lack of access

Beccy Russell GDS

GDSDepartmental representatives who will be part of the Procurement Team, attending engagement events, evaluating tenders and feeding requirements back to the GDS team.

Lack of skills

Beccy RussellGDS

GDSDepartmental representatives who will be part of the Procurement Team, attending engagement events, evaluating tenders and feeding requirements back to the GDS team.

Lack of motivation

Beccy Russell GDS

GDSDepartmental representatives who will be part of the Procurement Team, attending engagement events, evaluating tenders and feeding requirements back to the GDS team.

Lack of trust

Beccy Russell GDS

GDSDepartmental representatives who will be part of the Procurement Team, attending engagement events, evaluating tenders and feeding requirements back to the GDS team.

Digital inclusion strategy - corral multi sector efforts to reduce the number of digitally excluded people, SMEs and charities

Beccy RussellGDS

GDS

encourage departments to embed digital inclusion in policy programmes and services

Beccy RussellGDS

GDS

Evidence shows digital inclusion can support wideroutcomes including:

Beccy RussellGDS

GDS

health

Beccy RussellGDS

GDS

social

Beccy RussellGDS

GDS

economic

Beccy RussellGDS

GDS

Digital inclusion Lot 2

Provision of digital inclusion services

Beccy RussellGDS

GDSDepartmental representatives who will be part of the Procurement Team, attending engagement events, evaluating tenders and feeding requirements back to the GDS team.

needs assessment or analysis

Beccy Russell GDS

GDSDepartmental representatives who will be part of the Procurement Team, attending engagement events, evaluating tenders and feeding requirements back to the GDS team.

Beccy RussellGDSthe design

GDSDepartmental representatives who will be part of the Procurement Team, attending engagement events, evaluating tenders and feeding requirements back to the GDS team.

GDSand/or the delivery of basic digital skills training

Beccy Russell

GDSDepartmental representatives who will be part of the Procurement Team, attending engagement events, evaluating tenders and feeding requirements back to the GDS team.

Beccy RussellHead of departmental engagement, Digital Inclusion Government Digital Service

Clive Richardson

GDSGDS*****18% offline but other who are online have a lack of digital capability so cant use digital services independently

Sonia DioseeCommissioning Manager Government Digital Service

Sonia Diosee

GDSGDS*****18% offline but other who are online have a lack of digital capability so cant use digital services independently

Bidding Process

GDS

Industry Event feedback - Aug/Sep

Invitation to Tender - Oct/Nov

Evaluate supplier responses - Dec/Jan

Award Contracts - Mar/Apr

Sonia DioseeGDS

GDSGDSs intention to award will be published 2nd week of March 2016. Subject to satisfactory 10 day cooling off period, the framework will be in place and live on 1st April 2016.

What is a Framework Agreement?

Sonia DioseeGDS

GDSA framework Agreement is a set of overarching umbrella terms and conditions that successful suppliers sign up to. The framework does not guarantee any business and is nil value. If a suppliers is commissioned to undertake any work, the work is governed by these terms.

What is a Call Off?

Sonia DioseeGDS

GDSA call off is a mechanism to contractualise the delivery of a specific scope of work. This contract details the commercial terms and scoping information. A supplier can have a number of simultaneous call offs under the framework agreement.

Mini Competitions

Sonia Diosee GDS

GDSWhen a budget holder has a requirement, they way in that they commission a supplier is to undertake a mini competition. This is a short process where requirements are issued to a number of suppliers i.e. AD requirement will use LOT 1 and DI requirement will use LOT 2. Suppliers are given 2 to 3 weeks to submtt a firm pricing model and requirements. These will be evaluated and awarded to the most economically advantageous tender.

Framework bidding will be iterative - every 12 to 18 months

Sonia Diosee GDS

GDS

Invitation to Tender

GDS

Feedback from this event will shape our ITT requirements

Sonia Diosee GDS

GDS

Outputs will be shared on GDS blogs

Sonia Diosee GDS

GDS

Tender will be published online using Emptoris

Sonia Diosee GDS

GDS

Suppliers will have 6 - 8 weeks to respond to the bid

Sonia Diosee GDS

GDS

Tender Clarification Process

Sonia Diosee GDS

GDS

Selection Process

GDS

Sonia Diosee GDS1st Stage Evaluation Selection Award

Mandatory Questions / Organisational Criteria. Pass/Fail2. Mandatory Technical Criteria. Pass/Fail3. Quality Criteria. Scored with overall threshold that must be exceeded and minimum pass mark for each criterion.4. Final Award - Successful bidders will be awarded contracts based on the following elements:

Technical Commercial PricePass all criteriaPass all criteriaPass all thresholdsFail one criterion and bid is rejectedFail one criterion and bid is rejectedFail to match or exceed the minimum pass mark for one criterion and bid is rejected

GDS

Sonia DioseeCommissioning Manager Government Digital Service

Sonia Diosee

GDSGDS*****18% offline but other who are online have a lack of digital capability so cant use digital services independently

Eleri PengellyDeputy DirectorGovernment Digital Service

Eleri Pengelly

GDSGDS

Group Q&A

GDSEleri Pengelly GDSWere specifically interested in your ability to deliver services as outlined in the earlier presentations

GDSEleri - to walk through and then hand to clive

Eleri Pengelly GDSPlease keep your answers short - they shouldnt require much discussion

GDSEleri - to walk through and then hand to clive

Eleri Pengelly GDSWed rather have short answers to every question, than detailed answers to a few

GDSEleri - to walk through and then hand to clive

Eleri Pengelly GDSIf a question isnt relevant, or you cant answer it, thats fine - let your facilitator know

GDS

Thank you!

Eleri PengellyGDS

GDS

Eleri PengellyDeputy DirectorGovernment Digital Service

Eleri Pengelly

GDSGDS*****18% offline but other who are online have a lack of digital capability so cant use digital services independently

Digital Training and Support Framework Industry Engagement Event26th August 2015