industry engagement event (scotland) 7 sept 2015
TRANSCRIPT
Digital Training and Support
Framework Industry Engagement
Event7 September 2015
GDS
Welcome
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Ben Carpenter
Government Digital Service
@benaldo
Ben Carpenter
GDS
Agenda
● Welcome Ben Carpenter
● Framework Objectives Ben Carpenter
● Assisted Digital Lot 1 Ben Carpenter
● Digital Inclusion Lot 2 James Ashton
● Bidding Process Sonia Diosee
● Invitation to Tender (ITT) Sonia Diosee
● Selection Process Sonia Diosee
● Group Q&A All
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Framework Objectives
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Open to all public sector/government
department buyers
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National framework agreement
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Enabler for buyers to use without
running full OJEU competition
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Cross government alignment in
standard terms and commercial rates
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Iterative approach and aim to attract
VCSE/SME and large providers
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Open up the market and foster
collaboration
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Assisted digital
Lot 1
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The Government Digital Strategy promises support for users who need it to use government’s digital services.
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“Digital services so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t are not excluded.”
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Users of assisted digital support
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Around 1 in 5 UK adults will
need assisted digital support of
some kind
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Users who need assisted digital support are more likely to be older, from a lower socio-economic group, or have a disability
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The exact number will vary from
service to service - it depends
on the service and the users
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Types of assisted digital support
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Support can be delivered through a range of channels, including over the phone
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This framework is about in-person support
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Talk-through - somebody guides the user to complete the transaction themselves
Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them
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Talk-through - somebody guides the user to complete the transaction themselves
Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them
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“High street” - the user visits the support provider
Outreach - the user is visited by the provider (eg at home, at work, in a care home)
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“High street” - the user visits the support provider
Outreach - the user is visited by the provider (eg at home, at work, in a care home)
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No redesigned digital service goes live without appropriate support in place
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Ben Carpenter
Government Digital Service
@benaldo
Ben Carpenter
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James Ashton
Delivery Manager, Digital Inclusion
Government Digital Service
@jgja
James Ashton
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Digital Inclusion
Lot 2
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Digital Inclusion: definition
and strategy
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Digital Inclusion: enabling
people to go online to make
the most of the internet
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10.5 million adults in the UK
lack the basic digital skills
to make the most of the
internet
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Removing barriers such as:
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Lack of access
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Lack of skills
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Lack of motivation
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Lack of trust
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Digital inclusion strategy -
corral multi sector efforts to
reduce the number of
digitally excluded people,
SMEs and charities
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encourage departments to
embed digital inclusion in
policy programmes and
services
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Evidence shows digital
inclusion can support wider
outcomes including:
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health
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social
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economic
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Digital inclusion Lot 2
Provision of digital
inclusion services
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needs assessment or
analysis
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the design
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and/or the delivery of
basic digital skills
training
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James Ashton
Delivery Manager, Digital Inclusion
Government Digital Service
@jgja
James Ashton
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Sonia Diosee
Commissioning Manager
Government Digital Service
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Bidding Process
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Industry Event feedback - Aug/Sep
Invitation to Tender - Oct/Nov
Evaluate supplier responses - Dec/Jan
Award Contracts - Mar/Apr
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What is a Framework
Agreement?
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What is a Call Off?
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Mini Competitions
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Framework bidding will be
iterative - every 12 to 18
months
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Invitation to Tender
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Feedback from this event
will shape our ITT
requirements
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Outputs will be shared on
GDS blogs
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Tender will be published
online using Emptoris
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Suppliers will have 6 - 8
weeks to respond to the bid
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Tender Clarification Process
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Selection Process
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1st Stage
EvaluationSelection Award
1. Mandatory
Questions /
Organisational
Criteria.
Pass/Fail
2.
Mandatory
Technical
Criteria.
Pass/Fail
3. Quality Criteria.
Scored with
overall threshold
that must be
exceeded and
minimum pass
mark for each
criterion.
4. Final Award -
Successful bidders
will be awarded
contracts based on
the following
elements:
Technical
Commercial
Price
Pass all
criteria
Pass all
criteria
Pass all
thresholds
Fail one criterion and bid is rejected
Fail one criterion
and bid is rejected
Fail to match or
exceed the
minimum pass
mark for one
criterion and bid is
rejected
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Sonia Diosee
Commissioning Manager
Government Digital Service
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Questions
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Ben Carpenter
Government Digital Service
@benaldo
Ben Carpenter
GDS
Group Q&A
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We’re specifically interested in your
ability to deliver services as outlined in
the earlier presentations
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Please keep your answers short - they
shouldn’t require much discussion
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We’d rather have short answers to
every question, than detailed answers
to a few
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If a question isn’t relevant, or you can’t
answer it, that’s fine
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GDS staff will be on hand to clarify the
meaning of any questions
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Thank you!
Ben Carpenter GDS
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Ben Carpenter
Government Digital Service
@benaldo
Ben Carpenter
Digital Training and Support
Framework Industry Engagement
Event7 September 2015