industry engagement event (scotland) 7 sept 2015

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Digital Training and Support Framework Industry Engagement Event 7 September 2015

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Page 1: Industry engagement event (Scotland) 7 Sept 2015

Digital Training and Support

Framework Industry Engagement

Event7 September 2015

Page 2: Industry engagement event (Scotland) 7 Sept 2015

GDS

Welcome

GDS

Page 3: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Ben Carpenter

Government Digital Service

@benaldo

Ben Carpenter

Page 4: Industry engagement event (Scotland) 7 Sept 2015

GDS

Agenda

● Welcome Ben Carpenter

● Framework Objectives Ben Carpenter

● Assisted Digital Lot 1 Ben Carpenter

● Digital Inclusion Lot 2 James Ashton

● Bidding Process Sonia Diosee

● Invitation to Tender (ITT) Sonia Diosee

● Selection Process Sonia Diosee

● Group Q&A All

Page 5: Industry engagement event (Scotland) 7 Sept 2015

GDS

Framework Objectives

Page 6: Industry engagement event (Scotland) 7 Sept 2015

GDSBen Carpenter GDS

Open to all public sector/government

department buyers

Page 7: Industry engagement event (Scotland) 7 Sept 2015

GDSBen Carpenter GDS

National framework agreement

Page 8: Industry engagement event (Scotland) 7 Sept 2015

GDSBen Carpenter GDS

Enabler for buyers to use without

running full OJEU competition

Page 9: Industry engagement event (Scotland) 7 Sept 2015

GDSBen Carpenter GDS

Cross government alignment in

standard terms and commercial rates

Page 10: Industry engagement event (Scotland) 7 Sept 2015

GDSBen Carpenter GDS

Iterative approach and aim to attract

VCSE/SME and large providers

Page 11: Industry engagement event (Scotland) 7 Sept 2015

GDSBen Carpenter GDS

Open up the market and foster

collaboration

Page 12: Industry engagement event (Scotland) 7 Sept 2015

GDS

Assisted digital

Lot 1

Page 13: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

The Government Digital Strategy promises support for users who need it to use government’s digital services.

Ben Carpenter

Page 14: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

“Digital services so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t are not excluded.”

Ben Carpenter

Page 15: Industry engagement event (Scotland) 7 Sept 2015

GDSGDSBen Carpenter

Page 16: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Users of assisted digital support

Ben Carpenter

Page 17: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Around 1 in 5 UK adults will

need assisted digital support of

some kind

Ben Carpenter

Page 18: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Users who need assisted digital support are more likely to be older, from a lower socio-economic group, or have a disability

Ben Carpenter

Page 19: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

The exact number will vary from

service to service - it depends

on the service and the users

Ben Carpenter

Page 20: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Types of assisted digital support

Ben Carpenter

Page 21: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Support can be delivered through a range of channels, including over the phone

Ben Carpenter

Page 22: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

This framework is about in-person support

Ben Carpenter

Page 23: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Talk-through - somebody guides the user to complete the transaction themselves

Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them

Ben Carpenter

Page 24: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Talk-through - somebody guides the user to complete the transaction themselves

Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them

Ben Carpenter

Page 25: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

“High street” - the user visits the support provider

Outreach - the user is visited by the provider (eg at home, at work, in a care home)

Ben Carpenter

Page 26: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

“High street” - the user visits the support provider

Outreach - the user is visited by the provider (eg at home, at work, in a care home)

Ben Carpenter

Page 27: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

No redesigned digital service goes live without appropriate support in place

Ben Carpenter

Page 28: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Ben Carpenter

Government Digital Service

@benaldo

Ben Carpenter

Page 29: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

James Ashton

Delivery Manager, Digital Inclusion

Government Digital Service

@jgja

James Ashton

Page 30: Industry engagement event (Scotland) 7 Sept 2015

GDS

Digital Inclusion

Lot 2

Page 31: Industry engagement event (Scotland) 7 Sept 2015

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Digital Inclusion: definition

and strategy

James Ashton GDS

Page 32: Industry engagement event (Scotland) 7 Sept 2015

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Digital Inclusion: enabling

people to go online to make

the most of the internet

James Ashton GDS

Page 33: Industry engagement event (Scotland) 7 Sept 2015

GDS

10.5 million adults in the UK

lack the basic digital skills

to make the most of the

internet

James Ashton GDS

Page 34: Industry engagement event (Scotland) 7 Sept 2015

GDS

Removing barriers such as:

James Ashton GDS

Page 35: Industry engagement event (Scotland) 7 Sept 2015

GDS

Lack of access

James Ashton GDS

Page 36: Industry engagement event (Scotland) 7 Sept 2015

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Lack of skills

James Ashton GDS

Page 37: Industry engagement event (Scotland) 7 Sept 2015

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Lack of motivation

James Ashton GDS

Page 38: Industry engagement event (Scotland) 7 Sept 2015

GDS

Lack of trust

James Ashton GDS

Page 39: Industry engagement event (Scotland) 7 Sept 2015

GDS

Digital inclusion strategy -

corral multi sector efforts to

reduce the number of

digitally excluded people,

SMEs and charities

James Ashton GDS

Page 40: Industry engagement event (Scotland) 7 Sept 2015

GDS

encourage departments to

embed digital inclusion in

policy programmes and

services

James Ashton GDS

Page 41: Industry engagement event (Scotland) 7 Sept 2015

GDS

Evidence shows digital

inclusion can support wider

outcomes including:

James Ashton GDS

Page 42: Industry engagement event (Scotland) 7 Sept 2015

GDS

health

James Ashton GDS

Page 43: Industry engagement event (Scotland) 7 Sept 2015

GDS

social

James Ashton GDS

Page 44: Industry engagement event (Scotland) 7 Sept 2015

GDS

economic

James Ashton GDS

Page 45: Industry engagement event (Scotland) 7 Sept 2015

GDS

Digital inclusion Lot 2

Provision of digital

inclusion services

James Ashton GDS

Page 46: Industry engagement event (Scotland) 7 Sept 2015

GDS

needs assessment or

analysis

James Ashton GDS

Page 47: Industry engagement event (Scotland) 7 Sept 2015

GDSJames Ashton GDS

the design

Page 48: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

and/or the delivery of

basic digital skills

training

James Ashton

Page 49: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

James Ashton

Delivery Manager, Digital Inclusion

Government Digital Service

@jgja

James Ashton

Page 50: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Sonia Diosee

Commissioning Manager

Government Digital Service

Sonia Diosee

Page 51: Industry engagement event (Scotland) 7 Sept 2015

GDS

Bidding Process

Page 52: Industry engagement event (Scotland) 7 Sept 2015

GDS

Industry Event feedback - Aug/Sep

Invitation to Tender - Oct/Nov

Evaluate supplier responses - Dec/Jan

Award Contracts - Mar/Apr

Sonia Diosee GDS

Page 53: Industry engagement event (Scotland) 7 Sept 2015

GDS

What is a Framework

Agreement?

Sonia Diosee GDS

Page 54: Industry engagement event (Scotland) 7 Sept 2015

GDS

What is a Call Off?

Sonia Diosee GDS

Page 55: Industry engagement event (Scotland) 7 Sept 2015

GDS

Mini Competitions

Sonia Diosee GDS

Page 56: Industry engagement event (Scotland) 7 Sept 2015

GDS

Framework bidding will be

iterative - every 12 to 18

months

Sonia Diosee GDS

Page 57: Industry engagement event (Scotland) 7 Sept 2015

GDS

Invitation to Tender

Page 58: Industry engagement event (Scotland) 7 Sept 2015

GDS

Feedback from this event

will shape our ITT

requirements

Sonia Diosee GDS

Page 59: Industry engagement event (Scotland) 7 Sept 2015

GDS

Outputs will be shared on

GDS blogs

Sonia Diosee GDS

Page 60: Industry engagement event (Scotland) 7 Sept 2015

GDS

Tender will be published

online using Emptoris

Sonia Diosee GDS

Page 61: Industry engagement event (Scotland) 7 Sept 2015

GDS

Suppliers will have 6 - 8

weeks to respond to the bid

Sonia Diosee GDS

Page 62: Industry engagement event (Scotland) 7 Sept 2015

GDS

Tender Clarification Process

Sonia Diosee GDS

Page 63: Industry engagement event (Scotland) 7 Sept 2015

GDS

Selection Process

Page 64: Industry engagement event (Scotland) 7 Sept 2015

GDSSonia Diosee GDS

1st Stage

EvaluationSelection Award

1. Mandatory

Questions /

Organisational

Criteria.

Pass/Fail

2.

Mandatory

Technical

Criteria.

Pass/Fail

3. Quality Criteria.

Scored with

overall threshold

that must be

exceeded and

minimum pass

mark for each

criterion.

4. Final Award -

Successful bidders

will be awarded

contracts based on

the following

elements:

Technical

Commercial

Price

Pass all

criteria

Pass all

criteria

Pass all

thresholds

Fail one criterion and bid is rejected

Fail one criterion

and bid is rejected

Fail to match or

exceed the

minimum pass

mark for one

criterion and bid is

rejected

Page 65: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Sonia Diosee

Commissioning Manager

Government Digital Service

Sonia Diosee

Page 66: Industry engagement event (Scotland) 7 Sept 2015

GDS

Questions

Page 67: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Ben Carpenter

Government Digital Service

@benaldo

Ben Carpenter

Page 68: Industry engagement event (Scotland) 7 Sept 2015

GDS

Group Q&A

Page 69: Industry engagement event (Scotland) 7 Sept 2015

GDSBen Carpenter GDS

We’re specifically interested in your

ability to deliver services as outlined in

the earlier presentations

Page 70: Industry engagement event (Scotland) 7 Sept 2015

GDSBen Carpenter GDS

Please keep your answers short - they

shouldn’t require much discussion

Page 71: Industry engagement event (Scotland) 7 Sept 2015

GDSBen Carpenter GDS

We’d rather have short answers to

every question, than detailed answers

to a few

Page 72: Industry engagement event (Scotland) 7 Sept 2015

GDSBen Carpenter GDS

If a question isn’t relevant, or you can’t

answer it, that’s fine

Page 73: Industry engagement event (Scotland) 7 Sept 2015

GDSBen Carpenter GDS

GDS staff will be on hand to clarify the

meaning of any questions

Page 74: Industry engagement event (Scotland) 7 Sept 2015

GDS

Thank you!

Ben Carpenter GDS

Page 75: Industry engagement event (Scotland) 7 Sept 2015

GDSGDS

Ben Carpenter

Government Digital Service

@benaldo

Ben Carpenter

Page 76: Industry engagement event (Scotland) 7 Sept 2015

Digital Training and Support

Framework Industry Engagement

Event7 September 2015