InfoChannel Products & Solutions – internal

Publishing Guidelines – March 2015

Nicole Tuchbreiter November 2015

| ©2015 Mitel

InfoChannel Publishing Guidelines

Mitel InfoChannel R&D – internal

• Harmonized interface for accessing information

• “Home” of all heritage Aastra & Mitel products

• One single place for storage

• Exclusively Mitel-internal

Objectives of the publishing guidelines

• Same look and feel

• Easy access and informative

• Provide necessary and accurate information in one way

| ©2015 Mitel

Publishing Process

• All product related information have a ”home storage” place in the structure

• The home storage = indicates the place in structure where the product

”belongs”

• Reference publishing is when you add a new publishing area to a

page/document

• The area editor is responsible for the home storage content

• Publishing / Editing

• Notifying about changes

• Structure maintenance

• The area editors are responsible for reference publishing

• If a page/document alreday got more than one publishing area (home +

reference publishing) the area responsible can update all

– Ask for approval (by the other editors) prior re-publishing.

| ©2015 Mitel

Basic Information

To simplify the publishing process, two

information types have been defined:

1. Text documents

(Product Annoucements/Product

bulletins, Ordering information etc)

• Use Mitel standard templates

• Publish PDF files (and docx)

2. Marketing Collaterals

(Posters, Datasheets, Banners,

Brochures, Presentations etc)

• Published material needs to be

approved by DT (design team) and PM

(product marketing)

• Publish lowres and print files

1

2

| ©2015 Mitel

InfoChannel P&S – Document Types

Document Types

• 3rd Party information

• A2P2

• Aastra Marketing

• Aastra Product Partner Program

• Admin Guides

• Analyst Information

• Banners

• Battle Cards

• Brochures

• Business Cases

• Campaigns

• Compatibility Matrix

• Competitor Information

• Configuration tools

• Customer Cases

• Data sheets

• Declaration of Conformity

• Demo material (incl. Demo flash)

• Education information

• Environmental information

• Export Control

• Field Trial Information

• Flash movies

• General Information

• Global Technical Support

• Guidelines

• Hardware Service Prices

• Icons

• Images

• Installation & Maintenance guides

• Label Templates

• Marketing News

• Ordering information

• Posters & Roll-Ups

• Presentations

• Press material

• Product Announcement (PA)

• Product Business Approval (PBA)

• Product Business Submission Forms

• Product Descriptions

• Product Introduction Information

• Product Launch (PL)

• Product News

• Product Phase Out

• Product Phase Out News

• Product Pictures & Icons

• Product Sales Guides

• Q & A Information

• Quick Reference Guides

• Release plan

• RFQ

• Road map

• Roll-Ups

• ROI tools

• Sales & e-business tools

• Screen Shots

• Service Descriptions

• Service Information

• Service Readiness Plan

• Software Downloads

• Supply Information

• Technical Information

• Templates

• Tender material

• Training Material

• User Guide

• XML API

| ©2015 Mitel

Basic Guidelines – Document Name

Document name

1.Add document type before the

product name (if applicable)

1. Product Announcement XXX

2. Datasheet XXX

3. Brochure XXX

4. Quick Guide XXX

Typography

1.Font type: Arial

2.Heading font size: 3

3.Body text font size: 2

• Text color: black

• Text aligned to the left

1

2

3

1

| ©2015 Mitel

Basic Guidelines – Document Information I

Text document publishing

1. Heading / Description

2. Brief Introduction

3. Additional info

4. Document to publish

Additonal document info

• Doc no: /Version

• Language:

• Date: (Month-Year)

1

2

3

4

| ©2015 Mitel

Basic Guidelines – Document Information II

Marketing collaterals publishing

1. Heading / Description

2. Document cover image with shadow

3. Brief Introduction

4. Additional info

5. Document to publish

(lowres and print files)

2

1

3

4

5

| ©2015 Mitel

Language Versions

1. Document language versions could

be published

• On the same page

• On a separate page (suggested

as easier for CSUs to ”copy to”)

2. Please use laungage codes to

indicate version in the document

(ISO 369)

2

| ©2015 Mitel

Cover Images I

Use the table function to add an image next to the body text.

1. Insert a table

2. Width 1’000 pixels

1

2

175

250

1000

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Cover Images II

Add a document cover image

• Proposed image size 175x250 pixels

• The dimensions are adjustable in the insert / edit image window

• Add a shadow effect to the image to increase the margin to the text

1. Upload image: add image

2. Insert image

3

2

1

| ©2015 Mitel

How to create a document cover image

11/5/2015

Creating a document cover image can be

done in many ways. This is an example on

how to create an image without any special

tools other than PowerPoint.

1. Take a print screen of the document in

the PDF reader or use the Snapshot

tool in the PDF reader, insert the

image into a presentation with the

paste function

2. Use the crop function to resize the

image

3. Add a shadow or a white border

(offset diagonal bottom right). Use the

right mouse button to save the image

4. Insert the image into InfoChannel by

using the upload function followed by

the Insert Image button on the top

panel.

1

2

3

| ©2015 Mitel

InfoChannel Publishing Guidelines

Sensitive information

If you would like to stress the importance of a document or highlight the target

group, mark the text red.

Example: addressed target group

1

11/5/2015

| ©2015 Mitel

Process Examples

New information / New release / Major update

Activity

• Responsible persons

Publishing initializing

• Product owner / IMC prime / PM

Publishing on IC R&D

• Product Owner / Publisher

Inform all Product Owner about news

• Responsible Product Owner

Reference publishing

• Each Product Owner for his/her product

Example:

1. Publishing initializing: A new product is to be published

2. Publishing: The product owner publishes the documents (home storage)

3. Notifications: The product owner notifies all the other product owners about the new documents (if

applicable, some documents are for ex. only related to a local product)

4. Reference publishing: The area admin/editor for e.g MX-ONE or MiVoice 5000 is responsible to

add the new page/structure to the MX-ONE / MiVoice 5000 chapter if applicable

| ©2015 Mitel

Process Examples

Activity

• Responsible

Publishing initializing

• Product owner / IMC prime / PM

Publishing on IC R&D

• Product Owner / Publisher

Update to related products

• Automatically realized

Minor updates

Example:

1. Publishing initializing: A revised document needs to be updated due to for ex. minor

corrections in the wording

2. Publishing: The area editor/admin re-publishes the document (home storage) including

reference pages (if it has no effect on the platform support)

3. Notifications: The area editor/admin notifies all the other editors about the change

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