Managed Servicest h e d r a m at i c a n d u n d e n i a b l e g r o w t h o f

Over the last four years,TSIA has collected

Here’s a snapshot of three crucial metrics the managed services benchmark survey monitors that every MSP should be measuring:

BENCHMARKDATA FROM50+ COMPANIES

TOTAL RECURRING REVENUE GROWTH TOTAL BOOKINGS REVENUE GROWTH REVENUE RETENTION RATE

SOFTWARE

NON-MANUFACTURERS(NON-OEM)

33% 36%

31%HARDWARE

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SOURCES: TSIA Managed Services Benchmark – Q2 2016 Gold Standard The Top 8 Managed Services Metrics to Measure

FASTEST GROWING SERVICE LINE IN TECH

2013 2015

6%24%

23%

HARDWARE

3%

SOFTWARE

12%

NON-OEM

21%

HARDWARE

11%

SOFTWARE

13%

NON-OEM

95%

HARDWARE

97%

SOFTWARE

90%

NON-OEM

Below indicates MS revenue as a % of total services revenue.This data proves that managed services is the