infographic: is the healthcare industry digitally fit? our survey findings
DESCRIPTION
Digital technologies are altering the very fabric of the traditional healthcare delivery model. Consumers are actively embracing digital tools to take charge of their health. Social media and mobile platforms are becoming increasingly important channels for consumers. Such developments are driving leading device vendors, such as Apple and Samsung, into the digital health tracking market. So, where do these developments leave the traditional healthcare industry? Is the healthcare industry responding to new digital opportunities? Are the industry and the current healthcare delivery model adapting to changing consumer needs rapidly enough? Read our paper to know the results of our global digital readiness survey of major healthcare players.TRANSCRIPT
Is the Healthcare Industry Digitally Fit?Our Survey Findings
#digitaltransformation
Sources: 1. National Research Corporation, “Consumers Going Digital With Their Healthcare Experiences Means Providers Must Step It Up”, March 20142. BusinessInsider, “10 Ways Mobile Is Transforming Health Care”, June 20143. Capgemini Consulting Analysis
Reach out: Interested in reading the full report? Head to http://www.capgemini-consulting.com/digital-healthcare-survey
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use social media tooffer services tocustomers
use social media tooffer services tocustomers
use mobile channels tooffer services to customers
use mobile channels tooffer services to customers
use digitaltechnologiesto personalize care
use digitaltechnologiesto personalize care
share a common vision towardsdigital transformation across seniormanagement
share a common vision towardsdigital transformation across seniormanagement
allocate adequate funding todigital transformation
allocate adequate funding todigital transformation
have an integratedview of customerdata
have an integratedview of customerdata
invest in building digitalskills
invest in building digitalskills
18%58%
63% 13%
47% 21%
84% 36%
have automatedcore processes
have automatedcore processes
33%
How Can Healthcare ProvidersMove Up the Digital Curve?
Define a Vision and SecureTop-Management Buy-in
Define transformation goalsbased on patient needs
Assess existing digital initiatives,processes, systems and digital skill levels
Build a digital communication backbonethrough online training and knowledgesharing platforms
Invest in training programs andhire experienced digital professionals
Streamline operations and develop asingle source of truth for customer,operations and financial data
79%
84%
28%
Use of Social Media Channels
Use of Mobile Channels
Use of Digital Technologies to Personalize Care
Approach to Digital Transformation
Consumers are taking charge oftheir health using digital tools
search for health information on socialmedia channels
4 millionmobile health appdownloads occur/ day
Only 33% of healthcare providers are digitally mature
Digitally MatureHealthcare Providers
Non-Digitally MatureHealthcare Providers
A comparison of Healthcare Providersby Digital Maturity
Process Digitization
Integrated Views of Data
Investments in Digital Skills
31%
63% 31%
84%
Identify quick wins andlong-term digital initiatives
Set up a dedicatedDigital Services Unit (DSU)
Establish a Transformation Roadmap andGovernance Model to Drive Digital Initiatives
Leverage early-adopters of digital to helpevangelize digital technologies internally
Promote Internal Collaboration and KnowledgeSharing to Drive Internal Engagement
Prioritize Skill Development and OperationalExcellence for a Sustained Digital Advantage
45%