Infor Consulting ServicesValue delivered

TM

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Infor Consulting Services delivers value

Get the most value from your enterprise software investment

At the beginning of a software selection cycle, you are most

concerned with:

Functionality: What does the standard solution provide?

Implementation: How will the service provider get us live?

Technology: Will the vendor’s technology platform remain viable

for the next 2, 5, or 10 years?

Price: What solution is the easiest to deploy, delivering the lowest

total cost of ownership?

Culture: Do our people and the service provider’s people

understand each other, so that, as a team, they can deploy a new

solution or conduct an upgrade project quickly and efficiently?

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Once you have made your selection and have executed your upgrade

or implementation project, how do you evaluate the success of the

entire investment?

We believe it’s pretty simple. Success means getting up and live as

quickly as possible, seeing a fast return on investment, and delivering

software your employees love.

Every Infor® Consulting Services (ICS) engagement—in any location

around the world and in any industry—begins with creating a climate

of success that’s specific to your company. Our team works to ensure

that your Infor solutions are implemented at peak efficiency by using

our knowledge, global resources, and unrestricted access to the

Infor ecosystem.

When you work with ICS, you get real value, so you can achieve

real success.

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Quick facts:

• ICS includes 3,500+ skilled experts worldwide,

who have an average of more than 10 years’

experience on Infor solutions.

• Many are former CFOs or operations managers,

hold advanced degrees, or are industry certified

and credentialed as best practice experts.

• Collectively, ICS speaks more than 30 languages fluently.

How ICS delivers

The Infor differenceICS is a seasoned team of skilled experts who are determined

to deliver value to your company. The ICS team has completed

thousands of successful implementations around the globe and

has years of experience working with Infor solutions and, in many

cases, building those solutions.

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Innovation: Industry-specific Implementation Accelerators

Infor’s Implementation Accelerators are tailored

specifically by industry and for Infor’s solutions. Because

industry standard business processes are built into

each Implementation Accelerator, they deliver faster

implementations, predictable outcomes, lower total

cost of ownership, and ongoing innovation from

continued development.

Upgrade X/Infor CloudSuite Delivery

ICS ensures that your migration to Infor 10x and the cloud

is seamless. You get a new version of your solution running

on Infor CloudSuite™, plus all of the services you need—

including software, hardware, OS licenses, and IT support.

Once you’ve upgraded to the cloud, you’ll be on Infor’s

implementation of the Amazon Web Services (AWS)

infrastructure. This allows us to take advantage of

Amazon’s expertise and economies of scale to deliver an

enhanced user experience and the agility, elasticity, and

cost benefits of the AWS Cloud to Infor customers around

the world.

Infor Project Management Office

The Infor Project Management Office (PMO) assures

quality implementation processes with governance,

quality control, and industry specific procedures and

best practices.

Access to the Infor ecosystem

ICS offers unparalleled access to key stakeholders at Infor;

whether you want to communicate with the C-Suite or the

development team. Our team is closely aligned with Infor

R&D, Value Engineering, Infor Labs, Infor Support and

Education, and the Innovators Reference Program so we

can get your questions answered quickly and efficiently.

Infor Centers of Excellence

Infor’s two Centers of Excellence drive quality and

consistency through a high-value, offshore model.

Our centers in Manila, Philippines and Hyderabad,

India have more than 650 employees with deep

domain expertise, in addition to an understanding

of local industries and requirements.

Scale

Infor is the third-largest provider of enterprise solutions

in the world with 13,000+ employees serving more than

70,000 customers in 200+ countries and territories.

ICS leverages the global power of Infor to provide you

with the knowledge and resources your business needs.

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Infor Deployment MethodOur vertical-specific implementation methodology offers a unified

approach for implementation and project management, which is uniquely

tailored to meet your needs by industry. All ICS implementations

are optimized using the latest version of industry standards, such as

PMI’s Project Management Body of Knowledge and The Open Group

Architecture Framework (TOGAF), and are built on a proven, easy-to-

use platform.

This means you realize outcomes that are low-risk, delivered

in the shortest amount of time with the highest levels of quality

and predictability.

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Traditional implementation approachLonger and expensive

implementations

Industry content

Process flow and test scripts

Pre-configured application

Implementation Accelerators

Faster time to value

Lower cost

Reduced risk

Reduce the effort and risk

Implementation Accelerators tailored to your industry

Based on the latest version of Infor software, Infor IAs have built-in industry standard business processes delivered on a cloud-based technology platform.

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We were able to rectify the shortcomings of the old item coding structure by going through the migration with the migration toolkit. As a result, about 9,000 item codes were deactivated, and 9,000 more were brought into the Infor LN system. Everything went exactly as it was supposed to. The migrated orders tied to the units, and the general ledger tied to the penny. I was very impressed with that. The combined companies also had total inventory on hand consisting of approximately 70 million units numbered with item lots and location. It all migrated successfully, too.”

Jeff Adams, CIOBelden Brick

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What we deliver

Service Offerings

EducationGet your organization up to

speed fast with convenient

and cost-effective learning

solutions delivered by

dedicated professionals

for maximum workforce

knowledge development.

Solution DevelopmentUsing industry-standard,

up-to-date technologies,

Infor experts assist you by

creating customizations that

meet the specific requirements

of your business.

Managed ServicesStreamline day-to-day and

long-term IT operations

and maintenance for top

performance and lower costs.

Get a single point of contact

to oversee management of

your enterprise solutions.

Business ConsultingAccess world-class expertise

for business analysis and

assessment, solution design

and implementation, enterprise

performance monitoring,

operation optimization and

solution migration.

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Vendors don’t always put their money where their mouth is… This service showed us that, all things being equal, we could improve our margins by 3-4%.”

Andrew Stewart, CFOGap Group (UK)

The ICS advantage: Value delivered

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We have complete faith in this upgrade, and believe that the functions of Infor LN will bring us closer to excellence. We also are redesigning our management model in order to eliminate valueless processes.”

Joseba Iribar, IT DirectorGroup Guascor

“

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ICS delivers results for industry leadersICS helped Wai Global save $800,000 on operational costs,

reduce customizations from 60% to less than 1%, and realize

a 2x to 3x improvement in system performance

ICS transformed Brewster Dairy’s business processes by

implementing Infor ION® to improve its competitiveness and

performance. The integration between Infor EAM and Adage also

facilitated greater transparency around labor costs, work orders and

materials to help speed decision-making.

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Since the system-wide Infor M3 implementation, Kemin has consolidated five systems into one. The company has 10 manufacturing locations and another 12 locations around the globe using Infor products.”

Technology Evaluation Center“ERP for Process Manufacturing Buyer’s Guide” May 2013

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The differentiator was ‘trust.’ Other companies offer the same services, however we knew that the Infor team understood our needs. We trusted them to make the right decisions while suggesting solutions that were practical for our needs and would work when implemented.”

Anirudh Kejriwal, Senior Manager, ITBMW Group Financial Services, India

The ICS advantage: People

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Maximize the value of your IT investmentsCompanies around the world rely on the global resources of Infor

Consulting Services (ICS) for great performance, security, and the

peace of mind that comes with knowing that their applications are

in expert hands.

After thousands of successful implementations, there isn’t a more

reliable choice for your Infor engagement. It’s time to achieve the

value that matters to your business with ICS.

To learn more about ICS, please visit

www.infor.com/services

Infor is fundamentally changing the way information is published and consumed in the enterprise, helping

70,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly

adapt to changes in business demands. To learn more about Infor, please visit www.infor.com.

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