Information and advice

Care Act 2014

What is information and advice?

2

Self-help information

Websites, leaflets, NHS Choices etc

No interaction

Assisted information

Telephone helplines,

directories, libraries, one stop shops,

CAB, charities, information

centres, GPs, frontline staff

etc

Limited to moderate interaction

Advice

Telephone lines, information

centres, one stop shops,

CAB, support groups, carers centres, CIL,

social workers, GPs, outreach staff/workers

etc

Moderate to high interaction

Specialist advice and advocacy

Independent financial

advisers, legal help on complex

matters in specific areas

of law, independent

advocates

High interaction

A duty on local authorities

• Section 4 of the Care Act places a duty on local authorities to ensure the availability of information and advice services for all people in its area, regardless of whether or not they have eligible care needs

• Local authorities do not have to provide all elements of this service

3

What needs to be provided?

• Information about how the local care and support system works• How people can access care and support services• What types of care and support are available • Financial information and advice, including how to access independent

financial advice• How to raise concerns about the safety or wellbeing of someone who

has care and support needs

4

5

Who needs information and advice?

People

Wanting to plan for their future

Subject to safeguarding

concerns

Who are family members or

carers

Who are eligible for care

Who contact the local authority

Who may develop care and support

needs in the future

In prison

Transitioning to adulthood

Accessibility and proportionality

Information should be accessible to all who would benefit from it: A range of delivery mechanisms Staff aware of accessibility issues and appropriately trained Materials are adapted as necessary e.g. easy read versions

The type, extent and timing of information and advice provided should be appropriate to the needs of the person: The right level needs to be provided at the right time More complex issues may require more intensive and more

personalised information and advice

6

A strategic approach to information and advice

7

Develop and

implement a strategy/

plan

Co-production

Mapping

Co-ordination

Impact