C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A

Information Available at the Point of Use – DCPL’s discovery

and customer service tools

Bill McClendon, CEO, Digicon LLC

Chris Tonjes, CIO, DC Public Library

C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A

Challenges

Budget cuts

Increased demand for more interactive customer service

Ebook popularity

Collaboration with external partners

C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A

Our projects

• The DCPL iPhone app• The DCPL Blackberry App

• Vufind • Self check machines

• DCPL tablet portal• Facebook App

C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A

DCPL Iphone App

Used by over 10,000+ customers

Fully functional – all account transactions

Doubles as library card

Works with Overdrive Download manager

Used by librarians as quick way to help customers find materials

Can be used to reserve computers

C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A

DCPL Blackberry App

Native blackberry app

Find and reserve items

Displays rich content

Downloaded and used by over 3000+ users

C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A

Vufind Implementation

Vufind Release Candidate 2

Customized to provide full my account functionality

Web services replace SIP

Mobile theme offers users good experience on most tablets and smart phones

Future enhancements - amazon reviews, federated search

C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A

iPad Portal

Customized “portal” for each library branch

Used by librarians to provide “roving” service

Common functions include:

Check in/out materials

Customer look up

Customer registration

Includes eReader and productivity

software

C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A

Facebook App

Encourages sharing of catalog

Written for facebook

Works with all OPACS

Friends can share or invite other friends

Compatible with overdrive

C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A

DCPL Self Check

Reuses back end code

Can work on any computer

Can include registration or payments

Portable!

Uses common, off the shelf components

C O S U G I 2 0 1 1 P H O E N I X, A R I Z O N A

DCPL Facebook App

VuFind – My Account Login

Vufind - Favorites

VuFind – Requested Holds

VuFind – Fines, Bills, and Fees

VuFind – PayPal Payments