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INFORMATION FOR SUCCESSLicense Management Services - Customer Reference Booklet September 2012

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License Management Services educates, equips and enables you to better manage

your Oracle assets and solutions and helps you to maximize your IT investment,

control software licensing risk, and achieve long term IT cost reduction.

You’ve made significant investments in Oracle assets and solutions - but managing

those investments can be challenging. After all, IT assets don’t impact only your

IT department, but also your finance, procurement, and legal operations. With a

coherent asset management strategy in place you reduce the risk of unbudgeted or

unnecessary expenditures, you can more accurately forecast future IT, license and

budget requirements, and you gain a more precise understanding of the true total

cost of ownership (TCO) of your Oracle investment.

For more than 20 years, Oracle License Management Services has been helping

Oracle customers and partners manage their Oracle assets. Our goal is simple: to

educate, equip, and enable organizations to manage and maximize their Oracle

investment.

On the following pages, you will find examples of how Oracle customers of all

sizes, industries, and across the world have worked collaboratively with License

Management Services to achieve better control of their business.

We hope you enjoy reading about our customers’ experiences. If you would like

License Management Services to help you manage your Oracle assets with confidence

please visit us at oracle.com/goto/lms to find out more.

Thank you for your consideration.

Jonathan Koop

VP, License Management Services

Table of Contents

Page Customer Name Country Revenue Industry Product Partner

8 ARAB POTASH COMPANY Jordan $500 Million Industrial

Manufacturing

Oracle License

Management

Services, EBS

9 City of Rome Italy Public Sector Oracle License

Management

Services

10 CPA Global United Kingdom $1 Billion Professional

Services

Oracle License

Management

Services,

Oracle

Database

11 Gemeente Ridderkerk Netherlands $100 to

$500 Million

Public Sector Oracle

Database,

Oracle License

Management

Services

12 Käserei Champignon Hofmeister GmbH & Co.

KG

Germany $500 Million

to $1 Billion

Consumer

Goods

Oracle License

Management

Services,

Oracle

Database

14 Province of Groningen Netherlands $100 to

$500 Million

Public Sector Oracle

Database,

Oracle License

Management

Services

16 quirin bank AG Germany Financial

Services

Oracle License

Management

Services

Patrick Straub

17 ACH Colombia S.A. Colombia Under $100

Million

Financial

Services

Oracle License

Management

Services,

Oracle

Database

Comparex

Nederland B.V.

Table of Contents

Page Customer Name Country Revenue Industry Product Partner

19 Universidad EAFIT Colombia Under $100

Million

Education and

Research

Oracle License

Management

Services

Nexsys de

Colombia

21 ATS United States $7 Million High Technology Oracle License

Management

Services,

Oracle

Database

22 Continuum Applied Technology United States High Technology Oracle License

Management

Services

23 PharmaNet/i3 United States $2.5 Billion Life Sciences Oracle License

Management

Services

24 T2 Systems, Inc. United States High Technology Oracle License

Management

Services

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Oracle Customer: ARAB POTASH COMPANY

Amman, Jordan

www.arabpotash.com

Industry: Industrial Manufacturing

Annual Revenue: US$500 Million

Employees: 2,000

Oracle Products & Services:

• Oracle E-Business Suite

ARAB POTASH COMPANY Reduces License Requests by 90% and Fully Understands Oracle Licensing

Determine company’s existing Oracle license usage and rationalize user license allocation •

to reduce license costs

Develop complete operational understanding of Oracle software and licensing costs to •

optimize budget use

Improve operational knowledge of Oracle software and licensing •

Challenges

Arab Potash Company harvests minerals from the Dead Sea. The company was formed in 1956 and currently produces potash for agriculture and industrial potash for the chemical industry. The company’s products include salt, bromine, and fertilizers, which it exports to more than six countries.

Reduced user license requests by 90% and optimized license allocation through guidance •

from Oracle License Management Services

Achieved ability to track all users and usage across entire Oracle implementation with •

Oracle License Management Services’ usage measurement tools

Improved understanding of Oracle Licensing due to multiple meetings and dedicated •

training from the Oracle License Management Services team

Improved budgeting and planning capabilities by fully understanding the license cost •

implications of future system changes

Increased employee efficiency as a result of greater control over users’ access to system •

Ensured compliance and adherence to corporate governance by implementing license •

management best practices as recommended by Oracle License Management Services

Solutions

“By working with the Oracle License Management Services team, we have achieved total control over both license allocations and costs. We also receive ongoing support and training from Oracle License Management Services. Arab Potash and Oracle now share a particularly strong relationship. In short, we support Oracle, and Oracle supports us.” –– Ibrahim Kofahi, IT Director, Arab Potash Company

ARAB POTASH COMPANY

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Oracle Customer: City of Rome

Rome, Italy

www.comune.roma.it

Industry: Public Sector

Employees: 26,000


• Oracle License Management

Services

City of Rome Gains Ability to Plan Future Projects with More Efficient Use of IT Resources

Provide complete visibility into the city’s Oracle software usage to more effectively manage •

Oracle licensing-term development

Improve compliance with Oracle contracts and license policies •

Understand how licensing impacts planned infrastructure changes to achieve the most •

value from taxpayers’ funding of software licenses for citywide projects

Challenges

The City of Rome administrates Italy’s biggest municipal territory with a population of almost 3 million and is responsible for 20 departments, 19 town halls, 52 macrostructures, and a number of nondepartmental offices.

Obtained a complete view of the city’s Oracle software license usage and deployment •

associated with each installation by implementing Oracle License Management Services’ measurement tools to plan more accurately for current and future license requirements covering an array of Oracle technology products that support 20 of the city’s departments including the Police Department, Town Planning Department and Tax Department

Improved understanding and application of Oracle licensing policies through detailed •

consultations with Oracle License Management Services

Enhanced planning for future government-funded projects by considering Oracle license •

implications and requirements during the planning and budgeting process

Achieved compliance with Italian government standards and Oracle policies, based on •

guidance provided by the Oracle License Management Services

Developed and implemented a joint framework for the effective management of license •

usage, deployment and compliance on an ongoing basis

Solutions

“The City of Rome worked closely with Oracle License Management Services because it’s important to effectively manage our Oracle license entitlements. We now have a thorough understanding of our Oracle technology pool and work proactively to ensure we effectively plan our future license requirements.” –– Luigi Baldoni, Direttore Direzione ICT, City of Rome

CITY Of ROME

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Oracle Customer: CPA Global

St Helier, Jersey, United Kingdom

www.cpaglobal.com

Industry: Professional Services

Annual Revenue: US$1 Billion

Employees: 1,500+


• Oracle Financials

• Oracle Database

• Oracle Data Warehouse 11g

CPA Global Consolidates Licenses and Rationalizes Servers with Virtualized Environment

Ensure that all Oracle licenses are up-to-date following a series of acquisitions of IP and IP •

software organizations in recent years to support the growth of the business

Consolidate Oracle installations to remove any unnecessary duplications resulting from the •

acquisitions

Bring handling of Oracle licenses in-house to replace third-party management and reduce •

costs

Centralize management of all Oracle infrastructure and virtualize systems where possible •

to improve efficiency and reduce costs

Challenges

CPA Global, the world’s leading provider of intellectual property management and legal outsourcing, supports its clients throughout the entire legal and IP lifecycle. Founded by attorneys in 1969 initially to handle patent renewals, the organization now has offices in eight countries and a world-wide customer base.

Worked with Oracle License Management Services to collate and analyze license •

information from offices across the world

Ensured that organization is fully up-to-date with all Oracle licenses to meet stakeholder •

expectations of a specialist in intellectual property and legal outsourcing

Consolidated from seven servers to just one virtualized environment, in line with corporate •

strategy to drive efficiencies that ensure continued success in a diversified, competitive environment

Improved understanding of Oracle licensing and optimized deployment of database •

licenses to streamline the organization and improve efficiency following several acquisitions of patent research and IP software and support companies during the past decade

Worked with Oracle License Management Services to rationalize Oracle installations by •

performing detailed cost-benefit analyses with the help of new information

Improved awareness and knowledge of licensing requirements throughout the organization •

Solutions

“We found it very helpful to work with Oracle License Management Services. It was an entirely collaborative approach, and Oracle provided us with detailed cost and benefit information to help with our decision making.” –– Kevin Egre, Architect, CPA Global

CPA GLOBAL

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Oracle Customer: Gemeente Ridderkerk

Ridderkerk, Netherlands

www.ridderkerk.nl


Annual Revenue: $100 to $500 Million

Employees: 320


• Oracle Database Enterprise Edition

• Oracle Internet Application Server

• Oracle Internet Developer Suite

Oracle Partner: Comparex Nederland B.V.

www.comparex-group.com

Gemeente Ridderkerk Improves Licensing Knowledge Following Detailed Review

Gemeente Ridderkek has been an Oracle customer since the 1980s, using Oracle Database •

for a stable, reliable platform on which to run a variety of applications, including those for administering various benefit applications, drivers’ licenses, assistance for the disabled, and more

In addition, the organization runs its back-office financial application on Oracle Database •

Challenges

Gemeente Ridderkerk is the governing body for the City of Ridderkerk in The Netherlands. The organization’s IT department supports the city in providing a wide range of public services, from waste management and library services through to benefit administration and road maintenance.

Gemeente Ridderkerk was selected by Oracle for a regular licensing review, and agreed to •

work with Oracle License Management Services partner Comparex to carry out the project.

Comparex discovered that the organization had one license too many, and one too few, •

which was immediately rectified to ensure compliance

Gemeente Ridderkerk also gained valuable knowledge about the Oracle licensing processes •

which will help them to make more informed IT purchasing decisions in the future

“Our knowledge of Oracle licensing has improved enormously, and we are now much •

better informed for the future. We are currently talking to Oracle about licensing possibilities for operating shared services with other city administrations, and this review has provided us with an excellent starting point,” said René Hoogendoorn, IT manager, Gemeente Ridderkerk

Solutions

“The Oracle license review process should be seen as an opportunity, not only to understand your licensing position, but also to gain valuable knowledge of how Oracle licensing works.” –– René Hoogendoorn, IT Manager, Gemeente Ridderkerk

Oracle Partner

Gemeente Ridderkerk worked with Oracle License Management Services partner Comparex to undertake a detailed review of its Oracle licensing. The process, including four face-to-face meetings, took two months to complete, from initial agreement, through the final report.

“We had worked with the Comparex consultant previously, so it was very beneficial to work with someone who already had a good understanding of our business. This was the first license review we had undertaken, and my initial reaction was one of concern, but Comparex did an excellent job of walking us through the process,” Hoogendoorn said.

“I was very pleased with how the whole project was run, and in future, I would work with Comparex again. The process was clear, and the Comparex Oracle License Management Services consultant was very helpful and explained exactly what needed to be done. Overall, the license review left a good impression of Oracle and its License Management Services partner,” Hoogendoorn said.

GEMEENTE RIddERKERK

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Oracle Customer: Käserei Champignon Hofmeister

GmbH & Co. KG

Lauben im Allgäu, Germany

www.champignon.de

Industry: Consumer Goods

Annual Revenue: $500 Million to $1 Billion

Employees: 1,000



Services

• Oracle Database

Käserei Champignon Hofmeister GmbH & Co. KG Manages Software Licenses to Ensure Optimal Use of IT Investments

Renew license contracts for Oracle Database deployments that support Käserei •

Champignon’s applications, equipment maintenance systems, and business intelligence solution, which are critical to efficiently manufacturing cheese, milk, and whey products

Upgrade Oracle licenses to cover a 100% increase in the number of applications running •

on Oracle Database and double CPU capacity following the implementation of dual-core and quad-core processors

Optimize database use and hardware configuration to control license costs without •

compromising application performance, user needs, or business requirements

Avoid unnecessary license liability by identifying and decommissioning any uninstalled or •

unused software components

Gain increased insight into the dairy’s Oracle technology assets, how and where they are •

deployed, and the business value they help generate, to support future software purchasing decisions

Challenges

German dairy Käserei Champignon produces a wide variety of hard and soft cheeses, blue cheeses, and cheese spreads, as well as milk and whey products for the food processing industry. Approximately 1,300 dairy farmers supply milk for Käserei Champignon Hofmeister’s five manufacturing plants, which process 400 million kilograms of milk and 568 kilograms of whey each year. Approximately 45% of the company’s output is exported to 55 countries, including Russia and United States, under leading brand names, such as Cambozola, Champignon Camembert, and Alpavit.

Käserei Champignon needed to update its Oracle licenses to ensure they were in line with actual usage following upgrades. To meet this need, the company worked with consultants from Oracle License Management Services to ensure its database infrastructure and hardware were optimized for maximum database performance and availability while keeping license overheads as low as possible. In addition, Käserei Champignon Hofmeister used its engagement with Oracle License Management Services to make more informed decisions regarding future IT investments.

Worked with Oracle License Management Services to provide an expert evaluation of the •

company’s Oracle assets to correct any license deficits, ensure compliance with Oracle’s license policies, and strengthen the relationship with a strategic technology provider

Used Oracle-provided scripts and spreadsheet tools to enable database administrators and •

application owners to submit user and hardware data for analysis by Oracle

Uncovered database diagnostic and management packs that were not being used and •

uninstalled them to reduce license fees

Migrated specialized applications, such as financial consolidation tools or equipment •

maintenance systems, from Oracle Database, Enterprise Edition to Oracle Database, Standard Edition to reduce licensing costs

Solutions

KäSEREI CHAMPIGNON HOfMEISTER GMBH & CO. KG

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Consolidated the RFID-driven time and attendance tracking system used by factory-based •

staff—who account for 70% of the dairy’s workforce—on to fewer, more powerful processors and reduced license fees by switching from a user-based to a central processing unit (CPU)-based license model

Maximized database performance and availability to users while minimizing license •

overhead costs

Acquired a detailed understanding of Oracle’s license policies to ensure transparency •

regarding software use and governance, as well as maximize return on current and future investments in Oracle technology and applications

Implementation Process

Käserei Champignon completed Oracle License Management Services engagement in four months using customer-centric tools and processes that ensured no disruption to business operations.

“Oracle License Management Services consultants worked with us to address the mismatch between our old license contracts and current business realities. Their knowledge of Oracle technology has helped us build an infrastructure that best meets our needs, with the most favorable license structure. Oracle License Management Services has shown us how to manage our Oracle licenses strategically so that we can identify and rectify any potential deficits in the future,” said Michael Schnorbach, chief information officer, Käserei Champignon Hofmeister GmbH & Co. KG.

KäSEREI CHAMPIGNON HOfMEISTER GMBH & CO. KG

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Oracle Customer: Province of Groningen

Groningen, Netherlands

www.provinciegroningen.nl


Annual Revenue: $100 to $500 Million

Employees: 1,000


• Oracle Database, Enterprise Edition

• Oracle Database, Standard Edition


Services

The Province of Groningen Improves IT Decisions and Reduces Costs Following a Detailed License Review

Standardize and simplify IT infrastructure for greater control of IT systems and improved •

efficiency across the organization to reduce operational costs

Ensure reliability and availability of critical back-office systems running on Oracle •

Database—such as finance, facilities management, and mapping—to enable employees to provide more efficient and effective front-office services to citizens

Increased operational visibility into IT systems at an enterprise level to optimize back •

office license use and eliminate unneeded costs

Improve IT decision-making to ensure purchased systems and applications support •

efficient, effective services to the local population—such as those for transportation, education, and housing—while keeping costs under control

Increase internal organizational knowledge of Oracle solution processes, contracts, and •

licensing rules to assist with future IT decision-making

Challenges

The Province of Groningen is the northernmost of 12 provinces in the Netherlands. With a population of 574,000 people living in 25 municipalities, the region is less-densely populated than other parts of the country. The province uses almost 80% of its land for agricultural purposes.

Oracle technology serves as the foundation for the province’s main back office, and thus it is a critical part of the organization’s infrastructure. The province uses Oracle Database Standard Edition and Oracle Database Enterprise Edition to run a number of critical functions—including financial systems, facilities management, and mapping and other geographic applications.

The organization had a goal to reduce costs across the enterprise by 25% between 2009 and 2015, and it required a detailed audit of all back office systems to determine opportunities for cost savings. As important, while streamlining and consolidating IT systems across the organization to reduce costs, the Province of Groningen needed to continue to maintain excellent services for the local population.

Worked with Oracle License Management Services to execute a thorough, collaborative •

review of current Oracle product and application licenses to improve knowledge and reduce costs

Solutions

“We required a solid foundation to make more informed decisions from licensing and IT infrastructure perspectives. By working with Oracle License Management Services and the collaborative review process it entailed, we gained vital knowledge that will improve IT decision-making in the future.” –– Marja doedens, Team Manager, Service and Operations, Province of Groningen

PROVINCE Of GRONINGEN

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Increased knowledge of Oracle licensing processes to improve IT purchasing decisions and •

better ensure that IT systems support effective services to the local population—such as waste collection, library services, and road maintenance

Developed a monitoring process to ensure all licensing requirements for IT products and •

applications were administered correctly, helping to optimize licensing costs going forward and assisting with cutting overall costs by 25% by 2015

Gained a better understanding of virtual Oracle licensing processes for more informed •

decisions regarding virtualization use within the organization’s IT infrastructure

Improved accuracy across the organization to reassure IT management that all product •

licensing is correct and up-to-date, and that appropriate processes are in place to support ongoing compliance via the collaborative effort with Oracle License Management Services

Eliminated the need to hire a costly external consultant to review IT licensing information, •

contributing to the overall organizational goal of cost savings

PROVINCE Of GRONINGEN

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Oracle Customer: quirin bank AG

Berlin, Germany

www.quirinbank.de

Industry: Financial Services

Employees: 227


• Oracle Database Enterprise Edition,

Enterprise Edition Option Partitioning

• Oracle Tuning Pack

• Oracle Diagnostics Pack

• Oracle Configuration Management

Pack for Oracle Database

• Oracle Active Data Guard

quirin bank AG Optimizes Software Assets Through Smart License Management and Builds Resilient, Scalable Platform to Support Business Expansion

Switch ownership of Oracle licenses from the third-party organization hosting quirin Bank’s •

Oracle infrastructure to the bank itself to gain the flexibility to change hosting arrangements in line with business needs and upgrade technology as required Upgrade license from Oracle Database Standard Edition to Oracle Database Enterprise Edition and include Oracle Enterprise Manager with Diagnostics, Tuning and Configuration Management Pack for Database

Adopt the most cost-effective license model and ensure compliance for quirin’s “white label” •

service to other providers, which differs from standard license agreements by giving third parties the right to use the Oracle software

Leverage the full value of quirin’s existing Oracle software assets and gain access to expert •

advice on existing and emerging Oracle database tools to continuously improve system performance, resilience, and scalability and lower cost of ownership

Challenges

quirin bank AG benefits from joint engagement between Oracle Gold Partner Patrick Straub and Oracle License Management Services to transfer ownership of Oracle software licenses from third party hoster to in-house, gain the flexibility to upgrade its technology platform in line with business needs, and optimize cost savings

Commissioned a joint partner engagement with Patrick Straub, Oracle Gold Partner, and •

Oracle License Management Services (Oracle LMS) to conduct an evaluation of quirin’s software needs and license obligations. Capitalized on joint partner and LMS expertise to measure the usage of Oracle software with analytical tools, accurately evaluate quirin’s needs, prepare reports, and present findings to key stakeholders prior to switching ownership of the licenses

Benefited from Patrick Straub’s in-depth knowledge of Oracle technology and licensing •

strategies to evaluate the license obligations for quirin and evaluated and upgraded database , purchase database options to cut configuration and management costs, maximize system performance, reduce cost of ownership whilst building a scalable, resilient platform to support the needs of quirin and its business process outsourcing customers

Leveraged teamwork between Patrick Straub and Oracle LMS to identify and negotiate the •

most cost-effective license arrangement for quirin’s non-standard requirements which enables the bank to sublicense usage rights to the third-parties who use its business process outsourcing services

Realized substantial savings on license costs by evaluating and identify the most appropriate •

license model for quirin’s needs. Delivered training and knowledge transfer which increased quirin’s understanding of the functionality of the database options purchased and enabled bank’s IT team to monitor software usage in line with Oracle’s license policies

Capitalized on direct ownership of Oracle licenses to gain the flexibility to use software as •

required to meet changing business needs. Strengthened relationship with Oracle as a strategic business partner. Purchasing Oracle Active Data Guard to ensure real-time system back up, eliminate idle redundancy, and reduce data center costs

Solutions

“The joint engagement between Oracle License Management Services (LMS) and Patrick Straub has enabled us to adopt a cost-effective license model for our Oracle assets that meets our current needs, will scale to accommodate future growth, and leverages our investment in Oracle software.” –– Stefan Spannagl, Director, Business Process Outsourcing, quirin bank AG

quIRIN BANK AG

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Oracle Customer: ACH Colombia S.A.

Bogota, Colombia

www.achcolombia.com.co

Industry: Financial Services

Annual Revenue: Under $100 Million

Employees: 129



Services

ACH Colombia S.A. Optimizes IT Asset Investment and Ensures Licensing Compliance

Centralize all enterprise application and technology licensing information to enable more •

efficient and accurate management of business-critical IT licenses

Properly license all software products in every environment, such as production and •

contingency, to ensure compliance and maximize ACH’s investment in Oracle software assets

Automate software licensing management to eliminate errors that can lead to system •

downtime and keep the company from providing its settlement, credit, debit, and payment services to banks and their customers

Challenges

ACH Colombia S.A. is one Colombia’s two institutions for financial clearing and automatic settlement services, serving 17 of the largest banks in the country. Its mission is to facilitate electronic transactions and information exchange between financial institutions and their customers in a safe and efficient manner. The company provides debit transaction, credit, payment, and online buying services for companies and businesses and manages the settlement of social security contributions and charges from special taxes.

The company needed to create an effective and sustainable process to continually ensure compliance with software licensing and copyright requirements and align more closely to the international standard for software asset management, as established by International Standards Organization (ISO) 19770-1. ACH. Colombia managed its Oracle licenses internally, but a lack of centralized licensing information and difficulty in automating license management led ACH Colombia to seek a solution outside the company. Oracle License Management Services advised the company on best practices for managing its software assets, reviewed its installed licenses, and helped it negotiate a new unlimited license agreement (ULA), potentially saving the company up to US$1 million dollars.

Worked with Oracle License Management Services to get advice on best practices for •

software asset management, negotiate a new ULA with Oracle, and review installed licenses at the end of the first ULA licensing period for Oracle WebLogic Suite

Implemented centralized management of Oracle software, allowing a more accurate and •

accessible view of all Oracle assets deployed by ACH Columbia and improving business decision-making capability

Gained the ability to effectively manage the lifecycle of Oracle Database, Enterprise •

Edition with Real Application Clusters and Oracle Partitioning , minimizing the risk of violating the provider’s copyright

Solutions

“With the advice they gave us, Oracle License Management Services helped us align ourselves with ISO rules. We value the peace of mind that comes with having an impartial, outside company, such as Oracle, review our license configuration and give us their best recommendations.” –– Luis Alberto fernandez, Vice President of Operations and Technology, ACH Colombia S.A.

ACH COLOMBIA S.A.

18

Achieved the company’s goal that, by the end of 2011, it would have no unlicensed or •

improperly licensed software, complying with copyrights and ensuring that all systems operate without interruption, ensuring continuous service to banks and their customers

Reduced all risk of under licensing and unbudgeted IT costs by implementing a ULA •

Supported organization efforts to align more closely to the international standard for •

software asset management as required by International Standards Organization (ISO) 19770-1

Why Oracle

“The transparency and confidence between our two companies-ACH Colombia and Oracle License Management Services-were the most important factors in our selection process,” said Luis Alberto Fernandez, vice president of operations and technology, ACH Colombia.” We truly value the professionalism and commitment of the Oracle License Management Services team, which enables us to optimize our IT asset investment.”

Implementation Process

Over a two month engagement, Oracle License Management Services worked with ACH to implement standard asset management processes in line with ISO 19770-1 and to transfer knowledge that has allowed ACH to develop sustainable business processes to ensure future license compliance.

“In our company, we measure achievement with indicators and concrete figures,” Fernandez said. “Our achievement here was becoming certain that, by the end of 2011, we were fully in compliance with all licenses.”

ACH COLOMBIA S.A.

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Oracle Customer: universidad EAfIT

Medellín, Colombia

www.eafit.edu.co

Industry: Education and Research

Annual Revenue: Under $100 Million

Employees: 910 (full time) and 650 (part time)



Services

Oracle Partner: Nexsys de Colombia

www.nexsysla.com

universidad EAfIT Simplifies Compliance for Licensing Hosted Student and Course Administration Solution

Understand the licensing implications of providing SAI, EAFIT’s integrated student and •

course administration system built on Oracle Database and Oracle Application Server to six other higher education institutions as a proprietary hosted solution

Grow revenue by offering SAI to more universities and additional education colleges in •

Latin America while avoiding unintentional noncompliance with license rights for the embedded Oracle technology

Correct any existing compliance shortfall, improve knowledge of license management, and •

enforce tight control of Oracle software distribution and usage

Gain expert, impartial guidance on how to proactively ensure and maintain license •

compliance to avoid risk of noncompliance and unbudgeted spend in the future

Challenges

EAFIT University (Universidad EAFIT) offers 19 undergraduate degree courses, 49 graduate certificate programs, 16 master’s degree courses, and three doctorate programs from its campuses in Medellín and other cities in Colombia. It participates in interuniversity projects worldwide, attracting professors, lecturers, and researchers from around the globe.

EAFIT University wanted to ensure that it was correctly licensed for Sistema Académico Integrado (SAI), its Oracle-based student and course administration solution that is used internally and offered as a proprietary hosted application to six other higher education institutions. The university worked with Oracle LMS and Authorized Oracle LMS Partner Nexsys de Colombia to conduct the assessment and build a robust framework for future license tracking and compliance management.

Accepted proposal of Oracle License Management Services (Oracle LMS) to reassess Oracle •

Database and Oracle Application Server licenses in light of the increase in user numbers for SAI following its provision to additional educational institutions

Used the services of Authorized Oracle LMS Partner Nexsys de Colombia, experts in •

conducting license assessments using Oracle’s scripts and tracking tools, to provide advice on how to conduct the review rapidly and efficiently

Used Oracle LMS scripts and automated monitoring tools to capture SAI usage data for •

faculty heads, course managers, and student administrators at EAFIT

Leveraged the nonintrusive collection and discovery methodologies developed by Oracle •

LMS to minimize impact of the assessment on IT team’s ability to carry out day-to-day activities and support users

Solutions

“Oracle LMS enabled us to navigate a complex license environment, encompassing both in-house and third-party users, and streamline usage tracking and complianc.” –– Jose fernando Acevedo, IT Manager, Universidad EAFIT

uNIVERSIdAd EAfIT

20

Purchased additional licenses required to roll out SAI to an additional six higher-education •

establishments

Benefited from expertise of Oracle LMS to improve understanding of Oracle’s licensing •

policies, optimize use of existing licenses, and make informed procurement decisions on future IT spend to maximize benefit of Oracle software assets to the university

Made decision to upgrade to Oracle WebLogic Server to guarantee maximum availability, •

unrivalled scale-out capabilities, streamlined management and unbreakable security for SAI, following recommendations of Oracle LMS

Worked with Oracle LMS and Nexsys to build a robust framework for future license •

tracking and compliance management to support continuous growth of SAI and its wider promotion to higher education establishments in Latin America

Partner

Nexsys de Colombia, an Authorized Oracle LMS Partner, conducted the assessment with input from an Oracle LMS Consultant. The resulting expertise in Oracle’s license management and monitoring processes simplified the complexities of tracking usage across EAFIT’s in-house and hosted environments

“License management is a time-consuming task,” said Jose Fernando Acevedo, IT manager, Universidad EAFIT. “Nexsys’ customer-centric approach made the assessment as unobtrusive as possible while giving us the skills to streamline license management as we increase our customer base for SAI.”

uNIVERSIdAd EAfIT

21

Oracle Customer: ATS

Castle Hayne, NC

www.ats.coop

Industry: High Technology

Annual Revenue: US$7 Million

Employees: 44


• Oracle Database

• Oracle Fusion Middleware 11g

• Oracle Application Server

ATS Ensures Licensing Compliance for Partner Software Embedded in its Utility Industry Solution

Support a client base composed of public utility organizations, which are highly regulated •

and risk-averse and, thus, demand strict compliance with licensing requirements

Deliver cost-effective solutions for ATS’ utility clients, in part by focusing on securing •

strategic licensing agreements with the company’s IT vendor partners

Challenges

Founded in 1996, ATS delivers software services— including billing and accounting software packages—to the electric cooperative market. A subsidiary of Cooperatives Computer Center (CCC) of Tallahassee, Fla., and an Oracle partner, ATS has a long and well-established history in the utilities industry. Its OpenOne suite of solutions uses an embedded Oracle Database as a repository for utilities’ financial, customer, and billing data.

Worked with Oracle License Management Services to conduct a full-scope review, •

evaluating and addressing compliance issues for licenses and royalties for Oracle software embedded in ATS’ integrated software solutions

Changed licensing model to a more cost-effective approach, supporting ATS’ focus on •

keeping costs low to benefit its clients

Increased knowledge about Oracle’s licensing processes, including pricing and reporting •

requirements—helping ATS avoid unexpected charges for its clients, which is very important in a risk-averse industry, such as utilities

Worked with Oracle License Management Services to cost-effectively upgrade the •

company’s Oracle Forms and Reports license to an Oracle Application Server license, enabling ATS to deliver additional value to its clients via Web-based applications

Solutions

“Thanks to Oracle License Management Services, we can be confident that we are compliant on all of our Oracle licenses. As important, we have ensured that we are leveraging the most cost-effective licensing model—ultimately, benefiting our customers.” –– Scott Woodward, Chief Executive Officer, ATS

ATS

22

Oracle Customer: Continuum Applied Technology

Austin, Texas

www.corridor.aero


Employees: 25



Services

Continuum Applied Technology Ensures Uninterrupted Access to Vital Aviation Software for Customers

Ensure Oracle licensing compliance for all customers—including on-premise and software •

as a service (SaaS) users—in order to provide uninterrupted access to CORRIDOR aviation maintenance software, which has Oracle Database embedded in it

Help customers smoothly manage complex aviation maintenance processes to comply with •

Federal Aviation Administration requirements with CORRIDOR software

Challenges

Continuum Applied Technology, an Oracle Partner, produces solutions and services that help individuals and organizations in the business aviation market maintain sophisticated aircraft. Its CORRIDOR software, designed specifically for aviation service providers, automates all aspects of the complex aviation maintenance process.

Worked with Oracle License Management Services (LMS) to streamline license •

management and prepare for periodic license reviews, ensuring that the company is compliant and can provide its customers with uninterrupted access to vital aviation maintenance software built on Oracle Database

Helped the company stay on top of changing license requirements and reduce the •

paperwork burden on an already resource-constrained staff

Gained knowledge about optimizing licenses and ensuring compliance in the future •

Resolved license concerns, giving the company greater confidence in its ability to comply •

with requirements

Reduced costs for customers and improved customer satisfaction by leveraging Oracle •

LMS’ expertise to help navigate license changes, such as moving some customers from a named user model to a processor model

Solutions

“Oracle Database is vital to our business because it drives the software we sell. Now, with Oracle License Management Services, we can also support our business by ensuring license compliance while reducing administrative burden.” –– Mark Steber, Vice President, Continuum Applied Technology

CONTINuuM APPLIEd TECHNOLOGY

23

Oracle Customer: PharmaNet/i3

Princeton, New Jersey

www.pharmanet-i3.com

Industry: Life Sciences

Employees: 6,000


• Oracle Database 11g

• Oracle WebLogic Server

• Oracle Clinical

• Oracle Remote Data Capture

• Oracle Thesaurus Management

System


Services

PharmaNet/i3 Ensures IT License Compliance and Reduces Costs by $380,000 with Proactive License Management Review

Ensure the company is in compliance with the Oracle Database 11g licenses it purchases •

on behalf of clinical trial customers

Enable the company to optimize Oracle product license pricing for its staging, •

development, and production IT environments, including its clinical trial application environments—all of which have different licensing schema and requirements

Challenges

PharmaNet/i3 works with pharmaceutical, biotechnology, generic drug, and medical device companies to offer a full range of bio analytical, Phase I-III clinical trial, regulatory, and phase IV post-marketing services to the life sciences industry. The company has a breadth of global resources and expertise in all major therapeutic areas of clinical trials to better serve its diverse customer base—from organizations running a single, local study to large clinical trial programs spanning multiple continents.

PharmaNet/i3 runs many of its clinical applications-such as Oracle Clinical, Oracle Remote Data Capture, and Oracle Thesaurus Management System-on Oracle Database 11g and Oracle WebLogic Server. In addition, the company has developed an in-house pharmacovogilance system that also runs on Oracle Database. To reduce organizational risk and advance its competitive advantage in the market, the company works to ensure that it is in compliance with its Oracle asset licenses. The company engages with Oracle License Management Services to expand its knowledge of its Oracle assets and ensure license compliance. PharmaNet/i3 has also reduced licensing costs. In one instance, Oracle License Management Services helped the company save more than $380,000 in licensing costs by determining that it was eligible to run less expensive named-user licenses, as opposed to central processing unit (CPU)-based licenses in its staging and development environments.

Engaged with Oracle License Management Services to conduct an audit of the company’s •

Oracle licenses to ensure compliance and avoid the risk of penalty for the company and its customers

Enabled the company, via improved education, to certify to potential and current •

customers—which include risk-averse pharmaceutical and medical device companies— that it is an Oracle-compliant shop, raising its credibility and reducing operational risk while helping to distinguish the company from its competition in the marketplace

Reduced licensing costs associated with the company’s staging and development •

environments that can use less expensive named-user licenses as opposed to CPU-based licensing, which saved the company more than $380,000 in license costs

Gained knowledge about how purchase date impacts licensing costs for Oracle WebLogic •

servers, and was able take advantage of savings on several servers

Solutions“Oracle License Management Services provided us with expertise in best practices to understand our license assets, reviewed our deployment for compliance, and built a planned approach for the ongoing management of our Oracle products. We even discovered that we were eligible for less expensive named-user licenses in our staging and development environments, saving us $380,000.” –– Ahmed Shehata, IT Director, PharmaNet/i3

PHARMANET/I3

24

Oracle Customer: T2 Systems, Inc.

Indianapolis, IN

www.t2systems.com


Employees: 118



Services

• Oracle Database, Standard Edition

T2 Systems, Inc. Streamlines License Management and Ensures Compliance for Parking System Customers

Ensure that the Oracle licenses that T2 Systems sells with its parking solutions are up to •

date and in compliance to ensure uninterrupted service to its customers and their data-heavy operations

Work to offer the best possible value to parking system customers—including in licensing •

auxiliary systems, such as database licenses

Streamline management of licenses •

Challenges

Since 1994, T2 Systems, Inc. (T2), an Oracle Partner, has delivered proven parking solutions that meet the ever-changing needs of the parking industry. More than 350 organizations—including cities, towns, universities, airports, hospitals, and event facilities—use T2’s parking solutions, which are integrated with Oracle applications and databases and include handheld enforcement, access control, revenue control, permit management, and event parking.

Conducted a review of on-premise customer licenses with Oracle License Management •

Services (LMS) to gain a more complex understanding of new Oracle licensing requirements and streamline license management to better meet customers’ needs

Revealed that approximately half of customers were paying for unused databases licenses as •

they were taking advantage of their companies’ enterprise Oracle licenses, enabling T2 Systems to retire licenses and save customers money

Migrated to a standard processor-based license and streamlined products and versions of •

Oracle that T2 uses

Made changes to T2’s internal tracking of the licenses that it sells and purchases for annual •

maintenance, positioning the organization better for future growth

Solutions

“With the help of Oracle License Management Services, we have ensured our licensing compliance, saved customers money in some instances, and streamlined our internal tracking systems to improve license management in the future.” –– Blake Laufer, Vice President, Product Development, T2 Systems, Inc.

T2 SYSTEMS, INC.

25

NOTES

Oracle Corporation

Worldwide Headquarters

500 Oracle Parkway

Redwood Shores, CA

94065

U.S.A.

Worldwide Inquiries Phone

+1.650.506.7000

+1.800.ORACLE1

Fax

+1.650.506.7200

oracle.com

C00000-00

Copyright © 2012, Oracle. All rights reserved. Published in the U.S.A. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.

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