information management strategy 2011
DESCRIPTION
An Information Management Strategy Guide - How to combine Strategic Management and Management of Information. Guide developed with FI's in Switzerland.TRANSCRIPT
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Informatio
n Management S
trategy -
A Guide (not o
nly) for F
inancial
Institutio
ns
IT Governance Africa 2011
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CONTENT
• Motivation
• Challenges
• Terms & Glossary
• Information Management & Strategic Management
• Model
• Further developments
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BACKGROUND
• In 2009, a group of experts from several financial institutions decided to write a guide about the topic of „Strategic Information Management“
• The group‘s chairman was Dr. Bruno Wildhaber, who delivered the necessary structure and expert support
• In 2011; the guide was published in Switzerland, supported by the following financial institutions:
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DATA CHAOS: IMPLICATIONS
Quelle: AIIM Whitepaper 2011: Capitalizing on Content: A Compelling ROI for Change
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MOTIVATION
• Data deluge is a fact: The amount of data stored explode, however, the deletion of data is hardly possible because oversight is lacking.
• Data stovepipes contaminate your information quality: This increases with cloud computing
• Where is my data kept? Basically, this is used to be one of the most important controls around data privacy and data governance - and today?
• The search for information becomes expensive and unreliable, because of the stovepipes and the unknown storage locations.
• Compliance requirements cannot be met: The organisation loses control and is forced into unknown risk positions.
• Employees, customers and stakeholders don‘t trust our information base „Google is better“
• Cost will explode because of the expensive search and data retrieval operations, e.g. „e-Discovery“.
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GOALS
•Combine Strategic Management with the worlds of Information
•Build management awareness around the production factor information.
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INFORMATION
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MANAGEMENT
INFORMATION MANAGEMENT
&
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WHAT IS MANAGEMENT?
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Performance
Conformance
Cost Value
agressive
defensive
Bottom line orientedCost driven
Compliance driven Assurance driven
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STRATEGIC MANAGEMENT DELIVERED
Value add
PositioningInitiation
Change
Performance Measurement
How are strategicInitiatives initiated?
How do companies positionthemselves against itsstakeholders?
How do companiesorganise their value add?
How are strategicinitiativesimplemented?
Reflexion
FormationHow are we going to addvalue?
How are we going tochange the company?
How are we positioning thecompany against our stakeholders?
How are we initiating ourSM?
Source: Müller-Stewens/Lechner (edited)
SM
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THE WORLD OF INFORMATION (IM)
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Information Management
Knowledge Management
Electronic Content Management
Document Management
Archiving
Knowledge
Information
Data
Rec
ords
Man
agem
ent
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THE INFORMATION HIGHWAY
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Data Management Layer
Security / Quality Management Layer
Capture Store Access
internal external
structure unstructured
manual automatic
Capture
Generate
Classify
Store
Archive
Workflow
Data Highway
Search Deliver
Delete
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HOW TO BUILD THE IM - STRATEGY
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Pre Phase: 1st cut analysis
1. Vision & Orientation
2. Analysis
3. Strategy
4. Blueprint & Roadmap
5. Implementation & Change Management
‣Vision‣Model‣Strategic Positioning‣Stakeholder Awareness‣Budget
‣Stakeholder‣Market‣Processes‣Data storage‣Success Factors‣Challenges
‣Describe strategic options‣Draft positioning‣Identify initiatives‣Define goals
‣Products‣Technology‣Investments‣Organisation‣Partners
‣Product Management‣Marketing‣Project Plan‣Build‣Change Management
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IM -STRATEGY OVERVIEW
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Performance
Conformance
Cost Value
agressive
defensive
Bottom line orientedCost driven
Compliance driven Assurance driven
3 !
2
1
4
1 ⃣ = Electronic Customer File2 ⃣ = E-Mail Archive3 ⃣ = Harmonization of CRM Systems4 ⃣ = DMS Implementation for core processes
Services
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VALUE OF THE IM-STRATEGY
• Management understands the value of information and its impact on the enterprise strategy
• Reduced TCO for information
• Easy reuse of information
• Risk reduction
• Trust my own organisation to deliver the right, correct and integer information in time
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FURTHER DEVELOPMENT
• The strategy guide is currently used by the pilot users and developers
• Actually writing an IM-Framework for a large Re-Insurance company
• Feedback to be expected Q1 2012
• English version planned Q1 2012
• Further steps, especially implementation TBD
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THANK YOU!
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POSTFACH 115
8603 SCHWERZENBACH
+4144 826 21 [email protected]
WWW.WILDHABER.COM
TWITTER: BRWILDHABER
OFFICE: GLATT TOWER, 10. OG8301 GLATTZENTRUM
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