Information Opportunities in the Social, Local & Mobile Era

John Mancini President, AIIM Twitter and LinkedIn = Jmancini77 Blog = DigitalLandfill.org

The  Chessboard  Fable  

Engagement is the Objective.

aiim.org/futurehistory  

Era  

Years  

Typical  thing  

managed  

Best  known  company  

Content  mgmt  focus  

Mainframe  

1960-­‐1975  

A  batch  trans  

IBM  

Microfilm  

Mini  

1975-­‐1992  

A  dept  process  

Digital  Equipment  

Image  Mgmt  

PC  

1992-­‐2001  

A  document  

MicrosoN  

Document  Mgmt  

Internet  

2001-­‐2009  

A  web  page  

Google  

Content  Mgmt  

Social  and  Cloud  

2010-­‐2015  

An  interacQon  

Facebook  

Social  Business  Systems  

Systems  of  Record  

Systems  of  Engagement  

Considera*on   Systems  of  Record   Systems  of  Engagement  

Focus   TransacQons   InteracQons  

Governance   Command  &  Control   CollaboraQon  

Core  Elements   Facts  &  Commitments   Ideas  &  Nuances  

Value   Single  Source  of  Truth   Discovery  &  Dialog  

Standard   Accurate  &  Complete   Immediate  &  Accessible  

Content   Authored   Communal  

Primary  Record  Type   Documents   ConversaQons  

Searchability   Easy   Hard  

Usability   User  is  trained   User  “knows”    

Accessibility   Regulated  &  Contained   Ad  Hoc  &  Open  

RetenQon   Permanent   Transient  

Policy  Focus   Security  (Protect  Assets)   Privacy  (Protect  Users)  

The Business Needs to Reclaim IT Leadership.

Every Revolution Needs a Manifesto

AIIM.org/OccupyIT – FREE eBook

Every Revolution Needs a Manifesto – and a Marx

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"A child of five would understand this. Send someone to fetch a child of five.”

Our Demands.

#1 – Commit to the Cloud.

1.  60 percent of organizations are ready to embrace cloud computing. [IBM CIO Survey]

2.  The market for virtual private cloud solutions will grow from $7.5 billion in 2011 to $66.4 billion in 2020. [Forrester]

3.  However, 1/3 of organizations still unlikely to use cloud-based or SaaS solutions. [AIIM]

#1 – Commit to the Cloud.

#2 – Mobilize Everything.

1.  67% of organizations believe mobile important or very important to shaping processes. [AIIM]

2.  The median organization that has “mobilized” a process responds 2.7X faster. [AIIM]

3.  However, 76% of organizations have no mobile processes. [AIIM]

4.  Only 2.5% of the processes that could be mobile are. [AIIM]

#2 – Mobilize Everything.

#3 – Make the Business Social.

1.  70% of young professionals have “friended” either their colleagues, their manager, or both. [Cisco]

2.  68% of young professionals believe that company-issued devices should be available for both work and play. [Cisco]

3.  51% of organizations consider social business to be “Imperative” or “Significant” [AIIM]

#3 – Make the Business Social.

#4 – Digitize Anything That Moves.

1.  The median cost to process a paper invoice is still > $9. [AIIM]

2.  52% of organizations have yet to adopt any automated AP systems. [AIIM]

3.  Median % of processes that could be paper free that actually are = 14%. [AIIM]

4.  45% of documents that are scanned are “born digital” [AIIM]

#4 – Digitize Anything That Moves.

#5 - Prepare for Extreme Information Management.

1.  The amount of information will grow by 44X by 2020 and the # of containers by 67X. [IDC]

2.  The # of IT staff will grow by 1.4X [IDC] 3.  Two-thirds of organizations have an

Information Management Strategy, only 22% use it. [AIIM]

4.  79% of organizations have an Information Retention policy, but only 32% enforce it. [AIIM]

#5 - Prepare for Extreme Information Management.

The Revolution will be led by a new breed of Information Professional.

Not just IT.

Not just Process People.

Not just Lawyers.

Not just Records Managers.

Inform

aQon

 Professio

nals  

Risk/Liability  Focus  

IT  Legal  professional  

Records  Manager  

Digital  Archivist  

Value  Focus  

Business  Process  Owners  

Business  Analyst  

Knowledge  Manager  

InformaQon/Data  ScienQst  

Governance  Focus  Ent  InformaQon  Manager  

Info/Data  Stewards  

Ent  InformaQon  Architect  

Social  Focus   InformaQon  Curators  

Community  Managers  

Most  roles  from  Deb  Logan  and  Regina  Casonata,  Gartner  

These are Information professionals.

Information Professionals can put these skills in CONTEXT.

The demand for information professionals will grow by 50% by 2015.

Information Professionals Matter.

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