Information Services

Internet Accounting Workshop1st Feb 2011

Peter Kurtz

Manager, Network & Communication Services

• Implemented in 2001 9 yrs ago

• Manages usage Staff & Students

• Semester based student quota

determined by enrolled subjects

Avg 450M per month

• Staff have unlimited usage

• Students are cut off if go over quota

• Students can purchase quota ($8/G)

• Records staff usage for charge-back to

Schools & Divisions

• Web based logon for staff and students

Internet Access Service

Information Services

IAS Web login

• Auto logon for smart phones

• As of Jan 2011 auto logon for wireless devices has been configured

Internet Usage

2005 2006 2007 2008 2009 20100.00

100000.00

200000.00

300000.00

400000.00

500000.00

600000.00

700000.00

800000.00

900000.00

Internet Traffic Usage (GB)

AARNet Traffic Charges

2005 2006 2007 2008 2009 20100.00

10000.00

20000.00

30000.00

40000.00

50000.00

60000.00

70000.00

80000.00

90000.00

Internet Traffic Usage (GB)

Internet Traffic Usage (GB)

Internet Service Usage

2010 Usage peaking at 385M (38%)

Sep/Oct Average 60Mbps

Maximum385Mbps

2010 Internet Usage

Internet Usage Sep/Oct 2010

GU Webwasher / Cache

Information Services

• June 2010 purchased a new Webwasher system (web coaching)

• Dec 2010 implemented a combined Webwasher system proxy service

• Used McAfee Web Gateway – WG5500

Information Services

Drivers for Change• IAS hardware/software system is EOL

• Call Accounting & Directory System is EOL

• IAS system can’t scale to support future growth

o Student Nos expected to increase 35,000 to 40,000 by 2013

o Internet usage expected to increase by 50% by 2013

o Major insourced IT services expected to move to the cloud

• IAS Client experience could be better

• Staff and students have to manually login/off using web interface

• Students can only top up their usage at the Library Cashier

• Student and Staff can only obtain basic usage details

Information Services

Project Objectives

• Internet Access Service Improvements

o Improve system performance, scalability & uptime

o Improve flexibility in the provision of Internet accounts (visitors)

o Seamless Internet access for students & staff

o Shape Internet access when students exhaust their quota

• Implement a Data & Voice Billing System

o Provide user portal functionality (increase quota, voice & data usage)

o Automate report generation (Internet, Mobile, Phone usage)

o Improve logging functionality, user tracking & charging

Information Services

Proposed IAS System

Information Services

Top Customer Requirements

1. Seamless Internet access using multiple access methods

(802.1X / Web) over different OS (Windows, Mac and Linux)

2. Automate quota threshold notifications for client groups

3. Provide a unified billing package for voice/data services

4. Self Help portal to provide online quota purchases

5. Display real time usage details online and via email

6. Shape access where Internet quota has been exceeded

7. Provide voice and data billing reports to users and supervisors

Information Services

Top Technical Requirements

1. Handle and process Internet traffic at 10G

2. Support AARnet's Internet charging model using Border Gateway

Protocol communities or file import (on-net, off-net and off-peak)

3. Inspect & identify Internet traffic down to the protocol level including

support for multicast and IPv6

4. Web-based components of the IAS solution can be deployed behind a

load-balancing solution (F5 BigIP LTM)

5. Support standard monitoring tools through open APIs and MIBs to

enable integration into the Griffith University Network Management

System

Information Services

Top Support Requirements

1. Be available 24hrs a day, 7 days a week

2. Account for Internet traffic in the event of a disruption

3. Support regular updates of the underlying operating systems

4. Vendor support resources within Australia

5. Well established troubleshooting, escalation & problem

resolution

6. Provide extensive documentation & training services

Information Services

Any Questions?