information services portal login/logout. login page please refer to the following pages for...
TRANSCRIPT
Information Services Portal Login/Logout
LOGIN PAGE
Please refer to the following pages for scenarios 1, 2 and 3
Please refer to the ‘Guest User’ User Guide for instructions on how to
Login as a Guest User
2. Need to Register - Select to download the
Registration Form to become a Registered User
3. Forgotten Password - Select to
obtain a new
password
1.Login - Enter your email address and password and select Login to enter the system
LOGIN-PASSWORD SUCCESSFUL
Information Services Portal Home Page
- Reports will be bookmarked in their default format
COMMON LINKSTOP OF REPORT PORTAL
These are the common links available on the Reports Portal. Situated within the header and footer, they are available to all users as they navigate through the reports portal.
Header
Select for User guides on how to navigate around the system
Select to go to the NHS Prescription Services website
Select to go to the Reports Portal Home Page
Select to log out of the portal
Select to go to your account to amend your personal details or change your password
COMMON LINKSBOTTOM OF REPORT PORTAL
Footer
A new page will open showing the terms & conditions
A new page will open providing answers to
frequently asked questions
A new page will open showing
accessibility information
A new page will open showing privacy
information
This will allow you to email
NHS Prescription
Services with any feedback regarding the report portal
NEED TO REGISTER
A Registration form will appear for you to complete. This will need to be completed, then authorised and emailed to NHS Prescription Services by a
Senior Officer within your Organisation.NB: A Senior Officer needs to be someone other than yourself
Once processed you will be sent a link by email to set your security questions and create your password
If you are not yet registered and do not have a password. Select: Download Form
NEED TO REGISTER
Users fall under one of 3 sections (PCTs, Hospitals or
SHA/Other Public Sector Organisations). Complete the
section which refers to you and your organisation.
Arrange for the Senior Officer (line manager or above) to
authorise your registration by completing the bottom of the form and emailing it to NHS
Prescription Services to:[email protected]
We will process your form within 2 working days and send you a link by email for you to complete your registration process
*A Senior Officer must be someone other than the person who is being registered
NEED TO REGISTER
Click on the link received in your email which will take you to the
Account page (below)
You will then be directed to the Information Services Portal Home Page
2.Select 3 security questions
and enter your answers
1.Enter your password using the specified
criteria (hover over the i for details) and confirm
your password
3.Select to save your details
Your personal details will
automatically appear here
NEED TO REGISTER REGISTRATION SUCCESSFUL
Information Services Portal Home Page
- Reports will be bookmarked in their default format
WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED
1.Enter email address and select submit
The following appears once you have selected the above link on the login page
WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED
2. Enter the answer to one of your security questions and select ‘submit’
If the answer is correct you will receive the following message
Select close and go to your email account for the ‘forgot email’ link to reset your password
WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED
Once you have selected the link you will be directed to the login page and asked to answer one of your security questions
4.Enter the answer to your security question
and select submit
3. Click on the link received in your email
WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED
3.Enter and confirm your new password and select ‘submit’
NB: Ensure your password adheres to the following criteria
WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED
NEW PASSWORD CREATED
- Reports will be bookmarked in their default format
You will then be directed to the Information Services Portal Home Page
UNABLE TO LOGIN
1. ACCOUNT SUSPENDED You will not be able to LOGIN and you need to contact
NHS Information Services (Tel: 0191 2035050) to reactivate your account.
2. ACCOUNT LOCKED This can occur when you have had too many ‘failed log in attempts’.
You can reactivate your account by selecting the link which appears in the ‘account locked’ message. Answer your security question correctly and you will be sent an
email link to change your password to enable you to unlock your account and LOGIN.
4. UNABLE TO LOGIN If you have not logged in for 12 months your access will have expired.
You will need to re-register.
3. PASSWORD HAS EXPIRED You will be directed to the ‘change password’ screen where you will enter a new
password
UNABLE TO LOGINAccount Locked
You are given 3 attempts to Login before your account is locked.You will receive the following message if you have attempted to Login too many
times with the incorrect password.
Select to unlock your account
UNABLE TO LOGINAccount Locked
Enter your email address and select submit
UNABLE TO LOGINAccount Locked
2. Enter the answer to one of your security questions and select ‘submit’
If the answer is correct you will receive the following message
Select close and go to your email account for the ‘forgot email’ link to reset your password
UNABLE TO LOGINAccount Locked
3. Click on the link received in your email
Once you have selected the link you will be directed to the login page and asked to answer one of your security questions
4.Enter the answer to your security question
and select submit
UNABLE TO LOGINAccount Locked
3.Enter and confirm your new password and select ‘submit’
NB: Ensure your password adheres to the following criteria
UNABLE TO LOGINAccount Locked
- Reports will be bookmarked in their default format
Your account will be unlocked and you will be directed to the Information Services Portal Home Page
PASSWORD EXPIRY
Your password is valid for 28 days. For security reasons it must be changed at the end of this period. You will receive warnings for the 3 days running up to the expiry date. The
following message (a) will be displayed during these 3 days. You may choose ‘No, I will change it later’ for the first 2 days and must choose ‘Yes, change password’ on the third day.
(a) Below is an example of the warning before your password expires
(b) Below is an example of the warning once your password has expired
(b) Select the link and follow the instructions to change your password
(a) When selecting ‘Yes’ follow the instructions to change your password
PASSWORD EXPIRYChange of Password Successful
You will then be directed to the Information Services Portal Home Page
LOGOUT
You will be logged out of the Information Services Portal and directed back to the LOGIN page.
If you do not submit any requests for 30 minutes the system will time out and you will automatically be logged out of the system.
If the Information Services Reports Portal is disconnected due to a system failure you will automatically be logged out of the system.
Select to exit the Information ServicesPortal