information technology 2017/2018 master plan … technology 2017/2018 master plan quarterly status...

Information Technology 2017/2018 Master Plan Quarterly Status Prepared by Oakland County Department of Information Technology Project Management Office January 19, 2018

Information Technology January 19, 2018 2017/2018 Master Plan Quarterly Status Labor Distribution

Oakland County Department of Information Technology 2

In October of 2016, the Department of Information Technology prepared a 24 month Master Plan in cooperation with the Information Technology Leadership Groups. This plan provided an overview of the available IT resources and their allocation to various County customers and approved projects. This report provides a status of the progress of this plan and an explanation of any extreme positive or negative variance from the original plan. This report is comprised of the following sections: Page

Labor Distribution .................................................................................................... 3 Availability and Allocation ........................................................................................ 4 Future Leadership Group Meeting Dates ................................................................... 4 Planned Maintenance & Upgrades / Master Plan Projects Activity and Variance Courts/Justice Administration ................................................................................ A.1 Finance/Admin ..................................................................................................... A.9 Land ................................................................................................................. A.13 eGovernment ..................................................................................................... A.24 Internal Services ................................................................................................ A.30 Technical Systems & Networking......................................................................... A.36 CLEMIS ............................................................................................................ A.46 CLEMIS Radio ............................................................................................................. A.57

Appendices

2017/2018 Customer Support and Maintenance Activity Usage Courts/Justice Administration ................................................................... A.59 Finance/Admin ........................................................................................ A.61 Land ...................................................................................................... A.63 eGovernment .......................................................................................... A.66 Internal Services ..................................................................................... A.68 Technical Systems & Networking .............................................................. A.70 CLEMIS ................................................................................................. A.74 CLEMIS Radio ............................................................................................ …. A.78 Labor Definition Standards ......................................................................... B.1 Reporting Definitions ................................................................................. B.2 Leadership Group Representation .............................................................. B.3 Vacant Position Report .............................................................................. B.6 Information Technology Statistics ............................................................... B.7 2017/2018 Master Plan Analysis ................................................................. C.1

Information Technology January 19, 2018 2017/2018 Master Plan Quarterly Status Labor Distribution


Information Technology’s Project Management System includes historical information that can be used to analyze the allocation of IT labor across IT’s Application Services Division, Technical Systems and Networking Division, CLEMIS Division and Internal Services/Administration Division. The pie chart below provides the types and ratio of labor necessary to operate these divisions.

Team Management1%

Customer Support39%

Maintenance11%Planned

Maintenance & Upgrades

9%

Enhancements & New Development

29%

Non Project11%

Team Management

Customer Support

Maintenance

Planned Maintenance &Upgrades

Enhancements & NewDevelopment

Non Project

4,212 Hours

166,569 Hours

120,768 Hours

47,434 Hours

44,567 Hours

36,987 Hours

Figure 1: Labor Distribution 10/01/16 ‐ 12/31/17

In the 2015-2016 Master Plan, IT planned for an overall delivery of 70% fixed labor (Customer Support, Maintenance, Planned Maintenance and Upgrades, Team Management and Non-Project time) and 30% discretionary (enhancing existing systems or developing new systems). The fixed labor is required simply to maintain the status quo and support existing systems and customers. The 2015-2016 Master Plan completed with 71% expended on fixed labor and 29% on discretionary. In the 2017-2018 Master Plan, IT planned for 71% fixed labor delivery and 29% discretionary. The First Quarter of Fiscal Year 2018 indicates fixed labor at 71% and discretionary at 29%.

Information Technology January 19, 2018 2017/2018 Master Plan Quarterly Status Availability and Allocation


The Department of Information Technology’s Application Services; Technical Systems and Networking; CLEMIS; and Administration/Internal Services Divisions 2017-2018 Budget includes funding for 159 positions and $7,667,427 in Professional Services. The following are the assumptions used to determine the total annual labor hours available for project work.

46 positions for Application Services 17 positions for Internal Services 56 positions for Technical Systems and Networking 40 positions for CLEMIS 5 – 10% Estimated Vacancy Rate Average Professional Services rate by division 1,494 annual project availability for full time budgeted positions 1,244 annual project availability for full time supervisory budgeted positions

Future Leadership Group Meeting Dates Listed below is the schedule of the Leadership Group Quarterly Status meetings. All meetings will be held at Information Technology, Conference Room 126.

2017 Meeting Dates / Times Leadership

Group

1st Qtr 2017

2nd Qtr

2017

3rd Qtr 2017

4th Qtr 2017

Courts/Justice Administration

01/31/17 9:00 a.m.

05/02/17 9:00 a.m.

08/01/17 9:00 a.m.

10/31/17 9:00 a.m.

Finance/Admin

01/31/17 1:00 p.m.

05/02/17 1:00 p.m.

08/01/17 1:00 p.m.

10/31/17 1:00 p.m.

Land

01/31/17 3:00 p.m.

05/02/17 2:00 p.m.

08/01/17 2:00 p.m.

10/31/17 2:00 p.m.

2018 Meeting Dates / Times Leadership

Group

1st Qtr 2018

2nd Qtr

2018

3rd Qtr 2018

4th Qtr 20186


01/30/18 9:00 a.m.

05/01/18 9:00 a.m.

07/31/18 9:00 a.m.

10/30/18 9:00 a.m.

Finance/Admin

01/30/18 1:00 p.m.

05/01/18 1:00 p.m.

07/31/18 1:00 p.m.

10/30/18 1:00 p.m.

Land

01/30/18 2:00 p.m.

05/01/18 3:00 p.m.

07/31/18 3:00 p.m.

10/30/18 3:00 p.m.

Com

plet

ed

Com

plet

ed

Com

plet

ed

Com

plet

ed

Courts Justice Administration LG Planned Maintenance & Upgrades 2017-2018

Variance ExplinationActivity NameOriginal Master Plan AllocationCurrent Master Plan Allocation

VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/20173,499

3,450

2016-18 Courts Planned Maintenance & UpgradesCompas/Wintox Patch Upgrades - cStar Interface 59 60 59 0 59 1 %2%100

Informatica Trillium Patch Upgrades 101 210 104 96 200 10 %5%52

Browser Compatibility Testing 2017 - Public Apps 34 0 34 34 0 %0%0

Browser Compatibility Testing 2018 - Public Apps 34 0 34 34 0 %0%0

2019-2020 Detailed PMU Project Sizing 39 45 39 4 43 2 %4%91

Business Objects - Patch Upgrades 26 30 26 4 30 0 %0%87

JAVA Application Updates for iText 71 84 71 0 71 13 %15%100

Upgrade Oracle 64 bit and connection provided byOracle (currently EOL)

67 75 67 0 67 8 %11%100

JAVA Application Updates for STRUTS 103 120 103 0 103 17 %15%100

Documentation Updates 153 200 153 38 191 9 %5%80

Laserfiche Upgrade Version 80 0 80 80 0 %0%0

.net Framework 4.0 Upgrades (currently at version N) 97 235 105 4 108 127 %54%97 .net upgrades required less time thanoriginally planned.

Coordination and Application Verification -Network/Security Planned Maintenance

11 25 11 14 25 0 %0%42

Coordination and Application Verification - SA PlannedMaintenance

32 0 0 0 32 %100%0 Application support not needed for SAchanges.

Websphere Migration Version 7.5 4 160 10 150 160 1 %0%6

Trillium 15.5 Upgrade - 2017 164 164 0 164 -164%100

Maint and Support Contract Renewals 28 60 28 38 66 -6 %-10%43

Database Upgrades-Oracle 10g 88 0 88 88 0 %0%0

Database Upgrades-Sql Server 2008 (EOL 7/19) 5 122 5 117 122 0 %0%4

Database Refreshes 9 40 9 14 23 17 %43%40 Database refreshes not required asexpected.

Database Upgrades-Oracle 11g (EOL 12/20) 205 0 205 205 0 %0%0

IT - Disaster Recovery 32 144 36 0 36 108 %75%100 New DR approach required less preparationand testing.

Server Patches-Microsoft/Linux/Database 106 48 107 31 138 -90 %-187%78 Validation of services after patching hasrequired more time than planned.

A.1

Courts Justice Administration LG Planned Maintenance & Upgrades 2017-2018


VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/20173,499

3,450

Server OS Upgrades 2008 (EOL 7/19) 114 200 114 193 306 -106 %-53%37 OS Upgrades required more time thanoriginally planned.

SSL Renewals 2017 33 125 33 0 33 92 %74%100 SSL Renewals required less time thanplanned.

SSL Renewals 2018 45 0 45 45 0 %0%0

Websphere Patch Deployment 1 20 1 19 20 0 %0%5

SSIS 2008 Upgrade 190 116 190 0 190 -74 %-63%100 Additional Driver Updates were required.

Elections-Campaign Finance Patch Upgrades 1 63 1 57 58 5 %8%1

Elections-AT&T 2G Network Upgrade 149 149 0 149 -149%100 Unplanned upgrade.

Jury Data Merge 2017 29 30 29 0 29 2 %5%100

Jury Data Merge 2018 30 0 0 0 30 %100%0 Data Merge will not be required by IT as aresult of the new replacement Jury System.

Jury Patch Upgrades 60 0 0 0 60 %100%0 Patching of system will not be required dueto implementation of new SAAS system.

2016-18 Finance/Admin - eCommerce Planned Maintenance & UpgradesBrowser Compatibility Testing - Public Auction 8 0 8 8 0 %0%0

Central Services - Auction Upgrades 12 226 12 220 232 -6 %-3%5

2016-18 Public & Environmental Services Planned Maintenance & UpgradesChildrens Village Planned Maint/App Upgrades 90 0 20 20 70 %78%0 Descope of Kronos and Monitor upgrades -

Softwares will be replaced/migrated viaMaster Plan projects

Homeland Security Planned Maint/App Upgrade 40 0 0 0 40 %100%0 Descoped - New software will beimplemented via Master Plan project

Animal Control Planned System Maintenance 52 295 53 239 291 4 %1%18

Subtotals: 1,651 3,479 1,673 1,751 3,424%49

Allocation Changes

12/14/2016 49 hours moved to 2016-18 Finance/Admin - eCommerce PMU from 2016-18 Courts PMU.

A.2

Master Plan Activity

Courts Justice Administration Leadership Group 2017-2018

MP MP Rev Start End

LG Project Name Req Alloc 10/01/2016 % Orig Exp Total Var Var Revised Revised VarianceETC

Priority 12/31/2017 ExplanationProject ID Hrs Hrs Cmpl Est Hrs Hrs Hrs % Planned PlannedHrs

25,82619,978

01 10,714 10,579 10/1/16 11/21/18Imaging Program (Funded )DB6312PG

01A 568 %69 1,034 691 304 995 39 %4 10/3/16 9/28/18

10/3/16 9/28/18

Imaging Program Management(Funded )DB6312PM

01B 364 %100 356 364 364 -9 %-2 10/31/16 3/6/17

10/31/16 2/14/17

Imaging Program - Infrastructure andArchitecture Design (Funded ) -CompleteDB6182IA

01C 404 %100 414 404 404 10 %2 2/6/17 8/16/17

2/6/17 7/18/17

Imaging Program - Infrastructure andArchitecture Implementation (Funded) - CompleteDB6182II

01D 736 %100 732 736 1 736 -4 %-1 3/6/17 1/16/18

3/6/17 12/7/17

Imaging Program - CommonComponents Phase I (Funded )DB6182CC

01E 407 %97 407 410 14 424 -17 %-4 4/11/17 2/9/18

4/11/17 12/11/17

Imaging Program - CommonComponents Phase II (Funded )DB6182C1

01F 321 %15 2,187 332 1,855 2,187 0 %0 6/19/17 11/21/18

6/19/17 11/21/18

Imaging Program - Clerk, Circuit andFOC Migration (Funded )DB7182CT

01G 105 %32 353 115 238 353 0 %0 5/23/17 7/10/18

5/23/17 7/10/18

Imaging Program - Probate Migration(Funded )DB7182PC

01H %0 300 300 2/5/18 4/12/18Imaging Program - Clerk VRMS(Funded )DB7182CV

01I %0 1,069 1,069 2/2/18 8/21/18Imaging Program - ProsecutorImplementation (Funded )DB7182PI

01J %0 355 355 11/15/17 8/13/18Imaging Program - Integrate Imaginginto CStar (Funded )DB7182IC

A.3



MP MP Rev Start End



01K 64 %100 119 64 64 55 %46 5/22/17 10/30/17 Less time was needed to migrate the Health Documents.5/22/17 10/9/17

Imaging Program - Health Migration(Funded ) - CompleteDB7182HM

01L 141 %100 176 141 141 35 %20 5/22/17 11/7/17 Less time was needed to migratethe Treasurers' Documents.5/22/17 10/18/17

Imaging Program - TreasurerMigration (Funded ) - CompleteDB7182TM

01M %0 355 355 2/5/18 4/12/18Imaging Program - Health DocumentManagement System (Funded )DB7182HD

01N %0 106 106 3/12/18 6/15/18Imaging Program - HumanResources Migration (Funded )DB7182HR

01O %0 825 825 3/15/18 6/15/18Imaging Program - FS Payroll ImagingEnhancement (Funded )DB7182FS

01P %0 960 960 2/5/18 9/10/18Imaging Program - Medical ExaminerImaging Solution (Funded )DB7182ME

01Q %0 350 350 2/5/18 4/12/18Imaging Program - Kofax Upgrade(Funded )DB7182KU

01R %0 591 591 1/1/18 9/28/18Imaging Program Remaining ETCDB6312RE

Imaging Program Total 5,778 3,256 10,5797,323

02 237 106 106 %100 625 610 610 15 %2 6/2/14 4/6/17

6/6/14 1/11/17

Prosecutors OakDocs - CompleteDB2411OD

03 360 198 198 %100 360 198 198 162 %45 10/1/16 9/30/17 Less judge and referee switchesthen previous years.11/15/16 9/30/17

Circuit Court Judge Switch 2017(Mandate) - CompleteDB7314JS

04 360 200 76 %45 200 90 110 200 0 %0 10/1/17 9/28/18

10/1/17 9/28/18

Circuit Court Judge Switch 2018(Mandate)DB8314JS

A.4



MP MP Rev Start End



05 929 929 %100 846 929 929 -83 %-10 1/20/17 5/30/17

1/25/17 5/31/17

eFiling System Upgrade (Funded846) - CompleteDB7212EF

06 1,467 1,417 %98 1,467 1,442 25 1,467 0 %0 8/28/17 1/30/18

8/28/17 1/30/18

Statewide eFiling System Upgrade(Funded 1,467)DB7212TF

07 498 493 %100 498 493 493 5 %1 3/31/17 9/25/17

3/31/17 9/25/17

Community Corrections NewMichigan Pretrial Risk Assessment(Funded ) - CompleteDB7174RA

08 144 102 102 %100 622 581 581 41 %7 6/8/16 10/31/16

6/8/16 10/21/16

Animal Control Shelter MgtImplementation - CompleteDB4178RE

09 83 173 174 %100 348 349 349 -1 %0 3/2/16 2/14/17

3/3/16 2/28/17

Jury System Replacement RFP -CompleteDB5312JR

10 207 150 150 %100 512 455 455 57 %11 7/7/16 11/18/16

7/7/16 12/2/16

Enhance eTickets for MisdemeanorPayments - CompleteDB5321MP

11 129 122 122 %100 208 191 191 17 %8 9/1/16 3/10/17

9/1/16 11/22/16

Children’s Village Case ManagementSystem RFP - CompleteD56165RF

12 716 837 837 %100 898 849 849 49 %5 9/20/16 9/6/17

9/20/16 9/6/17

Electronic Death Records Integration- CompleteDB6212DR

13 701 801 481 %68 801 543 258 801 0 %0 9/8/16 4/11/18

9/8/16 4/11/18

Children’s Village Kronos CloudUpgradeD56165KU

14 435 489 489 %100 545 489 489 56 %10 1/3/17 12/8/17

1/3/17 12/5/17

Jury Management SystemReplacement - CompleteDB6312JM

15 2,851 2,851 %0 2,851 2,851 6/1/18 9/28/18Medical Examiner Case ManagementSystemDJ6176CM

A.5



MP MP Rev Start End



16 786 786 %0 786 786 1/5/18 9/10/18Probate Court WorkflowEnhancementDB6344PW

17 1,979 1,979 221 %20 1,206 236 958 1,194 12 %1 11/9/16 8/30/18

11/9/16 8/30/18

Children's Village Case ManagementSystemD56165CM

18 1,000 200 35 %17 200 35 166 200 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Citizen Engagement Budget - CourtsLGDE6182CC

19 200 200 175 %87 200 175 26 200 %0 10/1/16 9/30/18

10/1/16 9/30/18

Mandates EBDB7120EB

20 2,125 2,125 763 %37 2,125 794 1,331 2,125 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Courts Justice AdministrationEnhancement BudgetsDB7010EB

550 400 63 %17 400 67 333 400 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Courts Sizing BudgetDB7182SB

20 6 %2 27 1,143 1,170 11/6/17 4/26/18FOC Security Audit (Mandate)DB7314SA

Totals 9,943 17,839 11,807 27,11615,310

Open Requests

Enhance OCR for Vital Records 440

DB6212OR

JOS Replacement 2,006

DB6312JR

Medical Examiner Invoicing andReceipt System

344

DJ6176IR

A.6



MP MP Rev Start End



Open Requests

PAWS Phase II 1,855

D56178PE

cStar Appointment SchedulerReplacement

1,379

DB6174CS

eService Center Payment System 1,091

DB6212PS

Allocation Changes

10/25/2016 10,714 hours added to Imaging Program from Miscellaneous Resolution #16249.

11/29/2016 42 hours added to unallocated from Animal Control Shelter Mgt Implementation positive variance.

11/29/2016 57 hours added to unallocated from Enhance eTickets for Misdemeanor Payments positive variance.

11/29/2016 99 hours unallocated.

12/22/2016 90 hours added to Jury System Replacement RFP from unallocated.


01/24/2017 846 hours allocated to eFiling System Upgrade from the non-departmental General fund.

01/31/2017 440 hours added to unallocated from moving Enhance OCR for Vital Records to Open Request.


01/31/2017 170 hours added to Electronic Death Records Integration from unallocated.


03/20/2017 7 hours added to unallocated from Children’s Village Case Management System RFP positive variance.


03/22/2017 498 hours allocated to Community Corrections New Michigan Pretrial Risk Assessment from Community Corrections grant fund.

04/27/2017 300 hours moved to Citizen Engagement Budget - Finance LG from Citizen Engagement Budget - Courts LG.

04/28/2017 131 hours added to unallocated from Prosecutors OakDocs positive variance.


05/02/2017 100 hours added to Children’s Village Kronos Cloud Upgrade from unallocated.

A.7



MP MP Rev Start End



Allocation Changes


06/23/2017 83 hours added to eFiling System Upgrade from the non-departmental General fund.

08/28/2017 1,211 hours added to Statewide eFiling System Upgrade from the non-departmental General fund.

09/11/2017 110 hours added to Jury Management System Replacement from unallocated.

09/11/2017 207 hours unallocated

09/12/2017 49 hours added to unallocated from Electronic Death Records Integration positive variance.


10/03/2017 162 hours added to unallocated from Circuit Court Judge Switch 2017 positive variance.


10/12/2017 135 hours returned to Imaging fund (Miscellaneous Resolution #16249) from Imaging Program.

10/31/2017 20 hours allocated to FOC Security Audit from unallocated.


12/06/2017 256 hours added to Statewide eFiling System Upgrade from the non-departmental General fund.

12/12/2017 56 hours added to unallocated from Jury Management System Replacement positive variance.


01/03/2018 160 hours added to unallocated from Circuit Court Judge Switch 2018.


A.8

Finance/Admin LG Planned Maintenance & Upgrades 2017-2018


VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/20171,765

1,765

2016-18 Assessing & Tax Planned Maintenance & UpgradesC-Series Bottomline Planned System Maintenance 49 154 56 101 156 -2 %-1%36

Sympro Planned System Maintenance 42 166 42 122 164 2 %1%25

2016-18 Finance/Admin - eCommerce Planned Maintenance & UpgradesHRMS 2016 W2, 1099R. ACA Processing 19 46 19 0 19 27 %59%100 Less effort required than estimated.

HRMS 2017 W2, 1099R. ACA Processing 46 0 46 46 0 %0%0

HRMS 2016-2018 Tax Update 77 180 82 39 121 59 %33%68 Lower effort required than estimated.

Refresh/Run Scripts HR/Financials Databases 23 120 23 73 96 24 %20%24 Revised process to reduce effort.

Financials - 2016 Year End Closing tasks 6 8 6 0 6 2 %25%100 Less effort required than estimated.

Financials - 2016 1099 & 1042s Processing 16 0 0 0 16 %100%0 Support of this processing not needed.

Financials - 2017 Year End Closing tasks 8 0 8 8 0 %0%0

Financials - 2017 1099 & 1042s Processing 16 0 16 16 0 %0%0

REM Reimbursement 2016 Tax Intercept Process 1 17 1 0 1 16 %94%100 Test files successful to State, less effortneeded.

REM Reimbursement 2018 Tax Intercept Process 17 0 17 17 0 %0%0

REM Reimbursement 2017 Tax Intercept Process 34 0 34 34 0 %0%0

Central Services Faster Upgrade from v6.2.6.1 tov6.9.11(App, OS, DB)

201 96 201 2 203 -107 %-111%99 Additional hours required based on finaldesign (virtual).

Central Services OmniRim Upgrades from v9.0 to v9.2to v9.2 SP2 (App, OS, DB)

6 167 6 163 168 -1 %-1%3

SSL Renewals - Finance Admin 44 80 44 4 48 32 %41%93 Less effort required than estimated.

2016-18 Public & Environmental Services Planned Maintenance & UpgradesSQL Upgrades (currently on 2008 R2) 18 90 18 0 18 73 %81%100 Descope of Services Reg SQL Upgrade -

CompletedOS Server Upgrades - Health (currently on 2008 r2) 41 198 58 132 190 8 %4%30

Health & Human Services Planned SystemMaintenance

23 210 23 128 151 59 %28%15 Descope of Insight Citrix Server.

Subtotals: 547 1,669 575 885 1,460%39

A.9


Finance/Admin Leadership Group 2017-2018

MP MP Rev Start End



19,77213,618

01 1,273 1,347 1,353 %100 1,565 1,465 1,465 100 %6 4/25/16 5/3/17

4/25/16 5/12/17

HIPAA Compliance-RiskAssessment (Mandate) - CompleteD86151HP

02 1,567 1,080 %100 1,567 1,080 1,080 488 %31 3/21/17 10/3/17 Required less effort thanestimated.3/22/17 9/30/17

2017 HIPAA ComplianceEnhancement Program (Funded ) -CompleteD87182HP

03 4,556 766 %21 4,541 937 3,595 4,532 9 %0 10/1/17 9/30/18

10/1/17 9/30/18

HIPAA Compliance EnhancementProgram (Funded )D87182WB

04 238 1,884 1,869 %89 2,472 2,468 300 2,768 -296 %-12 1/27/16 5/7/18

1/27/16 1/22/18

Financial and Human CapitalManagement System RFP (Funded1,646)D86151PR

05 189 175 175 %100 325 311 311 14 %4 6/10/16 9/15/17

6/10/16 9/25/17

Audit Management System -CompleteDB4112AS

06 1,521 1,721 8/1/17 12/1/17EDCA Digital Marketing Program(Funded 1,287)DE6191DM

06A 342 %100 415 377 377 38 %9 8/30/16 3/20/17

8/30/16 3/22/17

EDCA Digital Marketing – 2017 Elite40 (Funded ) - CompleteDE6191EF

06B 583 %44 1,380 602 779 1,380 0 %0 4/13/17 9/30/18

4/13/17 9/30/18

EDCA Digital Marketing Budget(Funded )DE6191MIEDCA Digital Marketing Program Total 1,795 979 1,757779

07 589 589 140 %25 590 146 444 590 0 %0 12/6/16 4/2/18

12/6/16 4/2/18

Corp Counsel Matter ManagementSoftware ProjectDJ6115CL

08 1,496 1,496 339 %28 1,496 343 873 1,215 281 %19 5/1/17 9/13/18

5/1/17 7/1/18

Homeland Security ManagementSystemD56166MS

09 888 888 124 %19 651 126 525 651 0 %0 4/14/17 6/6/18

4/14/17 6/8/18

EDCA SalesForce IntegrationImprovementsD17191SF

A.10



MP MP Rev Start End



10 372 372 17 %5 20 348 368 11/9/16 9/5/18Law Library InfrastructureImprovementDJ6513ON

11 313 313 %0 313 313 3/1/18 7/31/18Purchasing Vendor InsuranceTracking SolutionDJ6112IT

12 2,300 2,100 1,386 %71 2,100 1,481 619 2,100 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Citizen Engagement Budget -Finance LGDE6182CF

13 2,350 2,350 955 %41 2,350 965 1,385 2,350 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Finance/Admin EnhancementBudgetsDJ7010EB

400 400 %0 400 400 400 %0 10/1/16 9/30/18

10/1/16 9/30/18

Finance/Admin Sizing BudgetDJ7182SB

Totals 9,128 19,852 10,319 19,9019,582

Open Requests

Advantage Oakland WebsiteEnhancements

914

DE7191AO

EDCA/BFC Financial Portal 504

D17191FP

Homeland Security TechnologyAssessment

271

D56166TA

Allocation Changes

12/01/2016 180 hours added to HIPAA Compliance-Risk Assessment from HIPAA funding.

12/21/2016 1,262 hours added to Financial and Human Capital Management System RFP from the general fund.

A.11



MP MP Rev Start End



Allocation Changes

03/01/2017 200 hours added to EDCA Digital Marketing Program from EDCA funding.

04/13/2017 146 hours added to Financial and Human Capital Management System RFP from the general fund.

04/27/2017 600 hours added to Citizen Engagement Budget - Finance LG from Citizen Engagement Budget - Land LG (300 hours) and Citizen Engagement Budget - Courts LG (300hours).

05/04/2017 106 hours returned to HIPAA funding from HIPAA Compliance-Risk Assessment positive variance.

05/18/2017 1,567 hours allocated to 2017 HIPAA Compliance Enhancement Program from Non-departmental General Fund.

06/14/2017 300 hours added to Citizen Engagement Budget - Finance LG from contingency.

09/20/2017 238 hours added to Financial and Human Capital Management System RFP from the general fund.

09/26/2017 14 hours added to unallocated from Audit Management System positive variance.


11/13/2017 3,236 hours added to HIPAA Compliance Enhancement Program from HIPAA funding.

01/03/2018 1,320 hours added to HIPAA Compliance Enhancement Program from HIPAA funding.

A.12

Land LG Planned Maintenance & Upgrades 2017-2018


VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/201723,671

23,615

2016-18 Assessing & Tax Planned Maintenance & UpgradesBSA Planned System Maintenance 2017-18 21 207 22 161 183 24 %12%12

LAMS Planned System Maintenance 2016-17 169 198 169 0 169 29 %15%100

LAMS Planned System Maintenance 2017-18 33 198 39 159 198 0 %0%20

Land Gateway Planned System Maintenance 106 106 0 106 -106%100 New activity - 126 hours approved to retire50 DWH jobs and db

MBoR Planned System Maintenance 122 154 123 0 123 31 %20%100 Upgrades completed is less time thanplanned

WAS Planned System Maintenance 182 199 182 8 190 9 %5%96


14 32 14 20 34 -2 %-5%41

Contract Renewals 5 21 5 6 11 10 %49%44 ININ contract renewal was an annualmaintenance renewal, not a full contractrenewal, took less hours than planned

Disaster Recovery 47 179 52 2 53 126 %70%97 Fewer hours needed to support DR testing.

Documentation Updates 76 150 79 81 159 -9 %-6%49

2018-20 Master Planning - PMU estimates 4 50 4 46 50 0 %0%7


4 32 4 24 28 4 %12%15

Server and Database Patch Planned Maintenance 88 72 89 31 120 -48 %-67%74 Task for SQL patch were not in the originalplan

BSA Planned System Maintenance 2016-17 191 195 191 0 191 4 %2%100

IVR Planned System Maintenance 39 17 39 11 50 -33 %-195%78 Did not plan for annual vendor licenseupdates

TOS Planned System Maintenance 51 52 51 0 51 1 %2%100

2016-18 Finance/Admin - eCommerce Planned Maintenance & UpgradesF/A Contract Renewals 30 65 33 11 44 21 %32%76 Fewer effort hours required than estimated.

F/A Disaster Recovery 2018 11 106 11 0 11 95 %89%100 Less DR support based on revisedapproach.

F/A Disaster Recovery Toolkit Updates 36 0 36 36 0 %0%0

F/A Patch Deployment Coordination & Testing(DB,MS) 36 72 37 37 74 -2 %-2%50

2016-18 Infrastructure & GIS Planned Maintenance & UpgradesFM&O Planned System Maintenance 228 350 228 85 313 37 %11%73

A.13



VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/201723,671

23,615


3 115 3 33 36 79 %68%9 Fewers hours needed to support NetworkMaintenance

CAMS Planned Database Upgrades & Refreshes 49 150 58 73 131 19 %13%45

GPS System Planned Maintenance 5 30 5 25 30 0 %0%15

Contract Negotiations 70 160 73 100 172 -12 %-8%42


9 28 9 10 18 10 %35%47 Fewer hours needed to support SAmaitenance

GIS Ent Upgrade Web App Builder Applications 172 366 173 100 273 93 %25%63 Fewer hours have been needed to upgradeWeb Applications

GIS Enterprise Document Maintenance 294 252 294 18 312 -60 %-24%94 Additional effort needed to complete theGeoVision Maintenance

Parcel GIS Data Planned Maintenance 50 0 50 50 0 %0%0

2017 Incremental GIS Enterprise Data Maintenance 693 731 693 0 693 38 %5%100

Orthoimagery Data Maintenance 32 0 0 0 32 %100%0 Descope due to imagery flights scheduledevery 3 years and planning will occur in2020

CAMS Monthly State Zero and Basemap 2017 636 636 636 0 636 0 %0%100

CAMS Monthly State Zero and Basemap 2018 94 636 115 279 394 242 %38%29 Fewer hours needed to complete work dueto efficiency’s in process

Monthly Patch Deployment 68 60 70 20 89 -29 %-49%78 Additional hours needed to support monthlypatch testing

Disaster Recovery Toolkit Updates 31 32 31 3 34 -2 %-6%92

2015 SSL Certification 32 60 32 27 59 2 %3%55

IT Disaster Recovery Drill 23 199 26 0 26 173 %87%100 Fewer hours needed to support DR Drill

2018 Incremental GIS Enterprise Data Maintenance 225 777 262 418 680 97 %12%38

2017 Annual GIS Enterprise Data Updates 140 267 140 0 140 127 %48%100 Data updates performed with fewer hoursthan originally planned

2018 Annual GIS Enterprise Data Updates 23 248 24 225 248 0 %0%9

US Census GIS Data Maintenance 59 82 71 196 267 -185 %-225%26 Additional Hours needed to perform LUCAtasks with Decennial Census - SteeringApproved

GIS Enterprise Planned Maintenance 97 159 103 71 174 -15 %-9%59

Enterprise ArcGIS License Manager Upgrade I 0 12 12 -12%0

Browser Testing for Public Applications 40 0 11 11 29 %73%0 Fewer hours have been needed to supportbrowser testing

A.14



VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/201723,671

23,615

Parks & Rec Planned Maintenance 5 272 5 0 5 267 %98%100 Maintenance no longer needed asapplication has moved to vendor cloudsolution

Property Gateway Planned Maintenance 398 481 408 0 408 73 %15%100

2016-18 Public & Environmental Services Planned Maintenance & Upgrades.NET Framework Upgrade 20 0 0 0 20 %100%0 Decope task - Server and DB instance

previously removed from environmentE-Health Planned DB System Maintenance 11 56 11 46 57 -1 %-2%20


20 48 20 27 46 2 %4%42

SSIS Upgrade 94 30 102 1 102 -72 %-241%99 Additional SSIS packages have beenidentified requiring update - includesmigration from .Net executable

SSL/PKI/COMODO Certificate Upgrade 32 100 35 54 89 11 %11%40

Visual Studio Update 2 85 3 82 85 0 %0%4

DR Toolkit Updates 22 144 22 28 50 94 %65%43 Positive Variance due to team changes andconcentrated effort by role

IT Tools & Team Planned Maintenance 189 306 190 119 309 -3 %-1%62


45 80 45 40 85 -5 %-6%53

Browser Compatibility Testing & Remediation - PublicApps

72 0 10 10 62 %86%0 Hours decrease due to reduction of publicsites/apps

OS Server Upgrade - VersalCode Environment(currently on 2008 r2)

375 0 285 285 90 %24%0 Descope of proxy server upgrade -Decommissioned as part of NGINXimplementation

OS Server Upgrades - LNDAPP1 Environment(currently on 2008 r2)

25 234 25 238 263 -29 %-12%10

Patch Deployment 302 138 309 131 440 -302 %-219%70 Significant increase in SQL Patchingcoordination and testing

IT Disaster Recovery 28 249 31 2 33 216 %87%94 Significant reduction in testing efforts due toimproved processes and infrastructure.

OS Server Upgrades - WRC (currently on 2008 r2) 23 130 23 90 113 17 %13%20

WRC Planned Database Maintenance & Refreshes 39 92 39 56 95 -2 %-3%41

WRC Planned Application System Maintenance 267 474 269 235 504 -30 %-6%53

BSA Server OS Upgrade 40 %8 40 474 514 -514

CAMS 15.2 QA Cloud Upgrade 144 %10 2,213 215 1,998 2,213 0 %0

CAMS Upgrade %0 2,627 0 2,627 2,627 0 %0

A.15



VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/201723,671

23,615

DevNet Server OS/SQL Upgrade %0 456 0 0 0 456 %100 Due to delay in DevNet implementation thisupgrade will not be needed in this MasterPlan.

GIS Enterprise Applications Upgrade (PROD) 139 %100 443 429 0 429 14 %3

GIS Enterprise ArcGIS Desktop and Tool Upgrade 236 %100 447 457 0 457 -10 %-2

GIS Enterprise Infrastructure Upgrade (PROD) 181 %100 743 811 0 811 -68 %-9

GIS Enterprise Upgrade %0 4,353 0 1,353 1,353 3,000 %69 Due to software release timing this upgradewill start but not finish all the hours in thiscurrent masterplan

IVR SW, HW, OS Upgrade 19 %2 1,298 31 1,235 1,266 32 %2

Out County GIS Data Maintenance 56 %34 180 61 119 180 0 %0

WAS MS Access 2016 Upgrade 357 %100 509 357 0 357 153 %30 Application upgrade went better thanexpected.

Subtotals: 6,846 24,149 8,226 11,636 19,862%41

Allocation Changes

09/20/2017 56 hours moved to 2016-18 Finance/Admin - eCommerce PMU POS Replacement from Land PMU WAS MS Access 2016 Upgrade positive variance.

A.16


Land Leadership Group 2017-2018

MP MP Rev Start End



40,65450,661

01 75 264 264 %100 741 589 589 152 %21 1/20/16 2/3/17 The added phase to createdevelopment and QAenvironments completed in lesshours than planned.

1/20/16 1/31/17

AAT Upgrade - Countywide DB(Funded ) - CompleteD95125CW

02 772 193 %27 772 208 565 772 0 %0 8/14/17 8/22/18

8/14/17 8/22/18

BS&A 2018 Cost Table - TestEnvironment & Implementation(Mandate)D97125CT

03 608 608 480 %84 754 631 124 754 0 %0 8/8/16 5/3/18

8/8/16 5/3/18

WRC SCADA Ignition Implementation(Funded )D56611IG

04 47 50 50 %100 552 526 526 27 %5 2/18/16 1/6/17

2/1/16 9/29/16

WRC CCTV Implementation (Funded) - CompleteD15611TV

05 133 133 129 %100 407 440 440 -33 %-8 10/23/14 3/31/17

10/23/14 10/18/16

WRC Data Repository (Funded ) -CompleteD84611DR

06 106 192 190 %100 1,232 1,230 1,230 2 %0 11/21/14 5/12/17

11/21/14 5/1/17

Road Commission CAMS Permit andWork Order (Funded ) - CompleteD84182PW

07 72 53 53 %100 182 163 163 19 %11 6/13/16 1/11/17

6/13/16 11/1/16

EH Enterprise Implementation – RFP(Funded ) - CompleteD56162RP

08 127 127 127 %100 1,398 1,398 1,398 0 %0 12/29/15 11/1/16

12/29/15 11/8/16

Warrant and Settlement - Data LoadAutomation Phase 2 - CompleteD95711WI

09 3,051 3,051 10/1/16 9/30/18Tax Management System (Funded )D97071DN

09A 166 %100 2,227 1,995 1,995 232 %10 6/10/15 2/10/17

6/10/15 11/7/16

Tax Management System -Requirements and Design (Funded )- CompleteD95071RV

09B 781 %73 2,066 1,514 562 2,076 -10 %0 11/24/15 4/19/18

11/24/15 4/19/18

Tax Management System - Testing &Implementation (Funded )D95071TS

A.17



MP MP Rev Start End



09C 859 %76 1,465 1,114 351 1,465 0 %0 8/1/16 4/11/18

8/1/16 3/29/18

Tax Management System - OCApplication Development (Funded )D96071IN

09D %0 303 303 7/1/18 9/28/18Tax Management System -Remaining ETCD94071RETax Management System Total 5,758 4,623 5,8381,216

10 969 228 228 %100 969 228 228 741 %76 10/3/16 4/28/17 Sponsors chose to leverageexisting functionality and createcustom configurations to meettheir project requirements.

10/3/16 11/6/17

WRC & FMO CAMS FieldEnhancements (Funded ) -CompleteD17611FM

11 356 356 %100 362 356 356 6 %2 2/13/17 8/4/17

2/13/17 6/27/17

RCOC SAD ManagementEnhancements (Funded ) -CompleteD16182RC

12 1,456 684 354 %52 687 359 328 687 0 %0 9/28/16 9/30/18

10/1/16 9/30/18

Equalization Mandate Program2017-2018 (Mandate)D97125EP

13 700 700 356 %51 700 356 345 700 0 %0 11/22/16 9/28/18

10/1/16 9/30/18

OCHD Mandate Program Budget2016-2018 (Mandate)D56162MC

14 3,843 2,272 10/1/16 2/5/19EH Enterprise ImplementationProgram (Mandate)D57162RP

14A 242 %62 393 245 148 393 0 %0 10/31/16 3/27/18

10/31/16 3/27/18

EH Enterprise Imp - ContractNegotiation (Mandate)D56162PE

14B %0 1,879 1,879 4/3/18 9/30/18EH Enterprise Imp - Remaining ETC(Mandate)D57162AIEH Enterprise Implementation Program Total 393 245 2,2722,027

15 380 293 293 %100 380 293 293 87 %23 11/21/16 5/22/17 Project finished with less effortthan originally planned.12/1/16 5/22/17

BS&A 2017 Year End ProcessesBudget - CompleteD97125AP

A.18



MP MP Rev Start End



16 380 380 21 %6 380 22 358 380 0 %0 6/19/17 9/30/18

6/22/17 9/30/18

BS&A 2018 Year End ProcessesBudgetD98125AP

17 3,467 1,593 10/1/16 9/30/17FMO Replace Building MaintenanceProgram (Funded 1,593)D17148PB

17A 102 %100 184 116 116 68 %37 9/8/16 1/24/17 Vendor onboarding completed inless time than planned.9/8/16 1/23/17

FMO BMS - Requirements (Funded )- CompleteD17148BM

17B 878 %60 1,491 894 597 1,491 0 %0 1/11/17 9/30/18

1/11/17 9/30/18

FMO BMS - Implementation (Funded)D17148B1FMO Replace Building Maintenance Program Total 1,675 1,010 1,607597

18 6,320 7,271 3,241 %68 4,838 3,280 1,558 4,838 0 %0 10/1/16 9/28/18

10/1/16 9/28/18

GIS Enterprise Program (Funded6,309)D16182GB

18A 1,575 %81 2,000 1,621 379 2,000 0 %0 9/26/16 9/28/18

10/1/16 9/28/18

GIS Enterprise Road ShowProgram(Funded )D16182GS

18B 60 %24 439 107 332 439 0 %0 10/19/17 5/22/18

10/19/17 5/14/18

Assessing IMS Replacement(Funded )D97125REGIS Enterprise Program Total 7,277 5,008 7,2772,269

19 762 413 413 %100 762 413 413 350 %46 3/13/17 10/13/17 De-scoped Assessing phase.Customer has decided to usemaps available in Pictometry andAGO. Tax phase GIS map layerswere implemented and GISfunctionality will be turned onwithin BS&A at a later date.

3/13/17 2/23/18

AAT Upgrade - GIS Deployment andImplementation (Funded 762) -CompleteD97125GS

20 2,194 2,194 10/1/16 9/30/17FM Infrastructure ImprovementProgram (Funded )D17147PG

A.19



MP MP Rev Start End



20A 177 %36 550 201 349 550 0 %0 8/28/17 4/24/18

8/28/17 4/24/18

FM Infrastructure Improvement -Program Planning (Funded )D17147IN

20B 16 %100 20 20 12/19/17 1/22/18FM Infrastructure Improvement - ITGate Management (Funded )D17147NA

20C %0 1,624 1,624 1/2/18 9/28/18FM Infrastructure Improvement -Remaining ETC (Funded )D17147IREFM Infrastructure Improvement Program Total 550 221 2,1941,973

21 840 840 191 %36 279 213 377 590 -311 %-111 4/21/17 8/20/18

4/21/17 9/11/18

AAT Upgrade - MYSA (Funded 840)D97125MY

22 1,347 1,347 34 %2 34 1,313 1,347 1/25/17 9/26/18CAMS Public Request Portal(Funded 1,347)D17182PP

23 628 628 31 %6 34 545 579 9/25/17 5/29/18Facilities Custodial Cleaning andInspection Solution (Funded 628)D17147CC

24 932 418 %60 688 431 292 722 -34 %-5 10/1/16 9/27/18

10/18/16 9/27/18

WRC Asset Optimization Phase II(Funded )D56611SZ

25 1,800 1,797 821 %46 1,797 835 962 1,797 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

WRC Development Budget 2017 -2018 (Funded )D57611D5

26 1,300 1,300 290 %24 1,310 308 1,002 1,310 0 %0 9/22/16 9/27/18

9/22/16 9/13/18

WRC Soil Erosion Software SolutionD56611SE

27 1,040 1,040 10/1/16 9/30/17FM CAMS Expansion ProgramD17148PG

27A 404 %100 486 404 404 82 %17 12/13/16 10/6/17

12/1/16 9/18/17

FM CAMS Expansion - GIS -CompleteD17148GS

A.20

goisdzinskik

Typewritten Text

Project is being replanned.



MP MP Rev Start End



27B 50 %8 53 583 636 10/3/16 10/19/18FM CAMS Expansion - Phase 2D17148CE

FM CAMS Expansion Program Total 486 457 1,040583

28 773 773 498 %73 773 521 191 712 61 %8 10/3/16 3/9/18

10/3/16 3/6/18

WRC Pontiac Water MeteringSystem (Funded )D56611NP

29 549 529 529 %100 549 529 529 20 %4 11/7/16 10/27/17

11/7/16 11/1/17

Surplus Property Management -CompleteD97071SP

30 827 866 761 %89 866 772 94 866 0 %0 12/13/16 3/29/18

12/13/16 3/30/18

Oblique Imagery Implementation(Funded 838)D16182OB

31 857 857 %0 857 857 2/1/18 9/30/18WRC Hach WIMS Phase 2D56611HW

32 1,423 10/1/15 9/18/18WRC IVR Program (Funded )D57611PG

32A 219 %31 775 243 532 775 0 %0 3/2/17 8/8/18

3/2/17 8/8/18

WRC IVR Solution - Paymentus(Funded )D57611VR

32B 93 %16 648 104 544 648 0 %0 9/18/17 8/9/18

9/18/17 8/9/18

WRC IVR Solution - Genesys(Funded )D57611GNWRC IVR Program Total 1,423 346 1,4231,077

33 885 885 %0 885 885 11/18/17 6/26/18WRC Miss Dig Ticket ManagementSystemD56611MD

34 800 800 680 %86 800 692 108 800 0 %0 10/3/16 9/30/18

10/3/16 9/30/18

CAMS Enterprise Enhancements2017-18D17182CE

35 1,000 200 44 %22 200 44 156 200 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Citizen Engagement Budget - LandLGDE6182CL

A.21



MP MP Rev Start End



36 300 300 65 %22 300 65 235 300 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Municipal Services IT ProgramTP7186MS

37 2,025 2,112 1,164 %58 2,112 1,228 885 2,112 0 %0 10/3/16 9/30/18

10/1/16 9/30/18

Land Enhancement BudgetsD97010EB

1,100 800 118 %15 800 118 682 800 0 %0 10/13/16 9/28/18

10/1/16 9/30/18

Land Sizing BudgetD97182SB

Totals 18,009 38,314 24,942 44,98720,045

Open Requests

MBOR - Scheduling Rewrite 3,185

D97125MS

Property Gateway Mobile 790

D16182PG

Replace Pay Delinquent Application 865

D97711PD

WAS Program Budget 2017-2018 4,500

D97125WP

WRC Field Collection Program 560

D56611FC

Allocation Changes

10/25/2016 932 hours allocated to WRC Asset Optimization Phase II from WRC fund.

10/25/2016 1,800 hours allocated to WRC Development Budget 2017-2018 from WRC fund.

A.22



MP MP Rev Start End



Allocation Changes

11/02/2016 341 hours added to AAT Upgrade - Countywide DB from Miscellaneous Resolution #12190.

01/10/2017 3 hours added to WRC CCTV Implementation from WRC Development Budget 2017 - 2018.

01/11/2017 86 hours added to Road Commission CAMS Permit and Work Order from RCOC funding.

01/31/2017 333 hours allocated to RCOC SAD Management Enhancements from RCOC funding.

01/31/2017 1,423 hours allocated to WRC IVR Solution Implementation from WRC funding.

02/08/2017 19 hours returned to EHealth funding from EH Enterprise Implementation - RFP positive variance.

02/08/2017 152 hours returned to Miscellaneous Resolution #12190 from AAT Upgrade - Countywide DB positive variance.

03/15/2017 33 hours added to RCOC SAD Management Enhancements from RCOC funding.

03/29/2017 11 hours added to Oblique Imagery Implementation from GIS Enterprise Program.

04/27/2017 300 hours moved to Citizen Engagement Budget - Finance LG from Citizen Engagement Budget - Land LG.

05/05/2017 741 hours returned to WRC & FMO fund from WRC & FMO CAMS Field Enhancements positive variance.

05/25/2017 87 hours added to unallocated from BS&A 2017 Year End Processes Budget positive variance.


06/14/2017 990 hours added to GIS Enterprise Program from contingency.

08/02/2017 87 hours added to Land Enhancement Budgets for WAS Enhancement Budget from unallocated.

08/09/2017 10 hours returned to RCOC fund from RCOC SAD Management Enhancements positive variance.

08/09/2017 1,874 hours returned to FMO fund from FMO Replace Building Maintenance Program.

08/21/2017 320 hours allocated to BS&A 2018 Cost Table - Test Environment from EPP Viewer Program 2017-2018.

10/17/2017 349 hours returned from AAT Upgrade - GIS Deployment & Implementation positive variance.

10/31/2017 1,571 hours added to unallocated from EH Enterprise Implementation Program.

10/31/2017 1,571 hours unallocated.

11/01/2017 20 hours added to unallocated from Surplus Property Management positive variance.


01/03/2018 28 hours moved from GIS Enterprise Program to Oblique Imagery Implementation.

01/08/2018 857 hours allocated to WRC Hach WIMS Phase 2 from WRC funding.

01/10/2018 452 hours added to BS&A 2018 Cost Table - Test Environment & Implementation from Equalization Mandate Program 2017-2018.

A.23

eGovernment Services LG Planned Maintenance & Upgrades 2017-2018


VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/20175,917

6,022

2016-18 Finance/Admin - eCommerce Planned Maintenance & Upgrades


14 50 15 31 46 4 %8%32


21 22 22 16 38 -16 %-74%58 Higher number of complex changes thanexpected.

eComm Disaster Recovery Toolkit Updates 8 40 8 25 33 7 %18%23 Less DR Support required based on revisedDR approach

eComm Patch Deployment Coordination &Testing(DB,Web,MS)

50 144 52 53 105 39 %27%49 Fewer effort hours required for patchvalidation.

PCI Scans - Quarterly Scans and Review of Results 109 171 109 103 212 -41 %-24%51 Higher scan support based on revised PCIrequirements.

eComm Browser Compatibility Testing 31 0 31 31 0 %0%0

Websphere Environment Upgrade 301 0 208 208 93 %31%0 Descoped 93 hours due to decommision ofEmployee Directory.

PCI Scans - Annual Scans and Review of Results 7 40 7 24 31 9 %23%23 Annual Scans, less effort.

PCI Scans - Internal Pen Test and Review of Results 3 40 3 34 36 4 %10%7

Point Of Sale (POS) Proof of Concept 123 130 40 171 -171%76 Great Lakes POS original estimate was 100total hours in October 2016.

eComm Disaster Recovery 2018 15 74 17 0 17 57 %77%100 Fewer hours needed to support DR testing.

2016-18 eGovernment Planned Maintenance & Upgrades


5 34 5 4 9 25 %74%54 Requiring less effort than planned.

Contract Renewals 65 0 65 65 0 %0%0

Digital Asset Management Updates & Releases 10 0 0 0 10 %100%0 Descoped. Project to replace tool is planned.

eMail Subscription Updates and Releases 3 10 3 2 5 6 %55%56 Requiring less effort than planned.

Patch Deployments 90 100 91 36 127 -27 %-27%72 SharePoint patch deployments took longerthan expected.

Web Services Planned Maintenance 385 479 392 162 554 -75 %-16%71

Update Documentation 110 120 110 20 130 -10 %-8%85

IT Disaster Recovery 57 15 59 0 59 -44 %-292%100 Low estimate on DR Toolkit validationefforts.

Web Server Planned Maintenance 41 99 41 6 47 52 %53%87 Domain management and cert renewalstaking less effort than planned.

Oracle Shopping Cart/AOFS Upgrade to 8.x %1 415 6 410 416 -1 %0

PCI - Yearly Update (2016) 53 %100 587 522 0 522 65 %11

PCI - Yearly Update (2017) 816 %100 879 816 0 816 63 %7

A.24

eGovernment Services LG Planned Maintenance & Upgrades 2017-2018


VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/20175,917

6,022

PCI - Yearly Update (2018) %0 321 0 321 321 0 %0

TLS v1.0 Upgrade 74 %18 498 90 408 498 0 %0

Websphere Shopping Cart Upgrade to 8.5 121 %41 375 150 218 368 7 %2

Subtotals: 2,101 4,920 2,645 2,218 4,863%54

Allocation Changes

12/14/2016 49 hours added to 2016-18 Finance/Admin - eCommerce PMU from 2016-18 Courts PMU.

09/20/2017 279 hours added to PCI - Yearly Update (2017) from PCI - Yearly Update (2018).

09/20/2017 56 hours added to POS Replacement from Land PMU WAS MS Access 2016 Upgrade.

A.25


eGovernment Services Leadership Group 2017-2018

MP MP Rev Start End



28,58343,022

01 10,000 8,283 5,468 %67 8,283 5,574 2,709 8,283 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Citizen Engagement Budget - ITDE6182CE

02 417 476 435 %92 485 444 41 485 0 %0 8/9/16 9/28/18

8/9/16 9/30/18

Electronic Information Technology(EIT) AccommodationDE6182ET

03 98 28 28 %100 698 476 476 223 %32 1/15/16 10/25/16 The positive variance is due tohours not used for potentialrollback to version 7.0.

1/21/16 9/28/16

eCommerce New WebSphereEnvironment - CompleteDJ6182WE

04 228 479 479 %100 959 987 987 -28 %-3 12/15/15 6/20/17

12/15/15 5/3/17

Payment Engine & Shopping CartSolution RFP - CompleteDJ5182RP

05 855 603 %80 856 696 177 873 -17 %-2 7/7/17 2/8/18

7/7/17 2/9/18

G2G Enhancement MultipleDepository Account (Funded 855)DJ7182MD

06 581 19 %3 19 562 581 7/12/17 8/8/18eCommerce Services RFP (Funded581)DJ7182ER

07 3,150 2,445 535 %22 2,445 548 1,897 2,445 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

G2G Program Development (Funded2,295)DJ6182GD

08 950 966 461 %49 966 471 495 966 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

G2G Program ManagementDJ6182PM

09 1,500 1,026 673 %67 1,026 690 336 1,026 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

G2G Participant DevelopmentBudgetDJ6182PD

10 4,000 2,550 1,648 %66 2,550 1,682 868 2,550 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

G2G Participant ImplementationBudgetDJ6182PI

11 1,300 530 179 %35 530 185 345 530 0 %0 10/1/16 9/28/18

10/1/16 9/30/18

G2G Cloud Solutions MarketingBudgetDJ6182CM

12 1,100 771 459 %60 771 463 308 771 0 %0 10/12/16 9/30/18

10/1/16 9/30/18

G2G Marketplace Marketing BudgetDJ6182MP

A.26



MP MP Rev Start End



13 1,525 1,947 983 %54 1,947 1,055 892 1,947 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

County Recognition and InitiativesDE6182CR

14 1,600 200 120 %68 200 135 65 200 0 %0 10/26/16 9/30/18

10/1/16 9/30/18

eGovernment Program DevelopmentDE6182PD

15 1,481 1,481 10 %1 17 1,266 1,282 6/6/17 12/3/18Digital Asset ManagementDE7182DA

16 1,454 1,670 1,670 %100 1,721 1,678 1,678 43 %3 9/28/16 6/2/17

9/28/16 6/1/17

Web ApplicationStandardization/Conversion (Funded1,454) - CompleteDE6182WP

17 872 872 %0 872 872 1/2/18 9/18/18CMS Strategic PlanningDE6182CM

18 389 325 325 %100 389 325 325 65 %17 6/5/17 12/4/17

6/5/17 12/4/17

Site Search Optimization -CompleteDE6182SO

19 1,480 1,455 %100 1,480 1,455 1,455 25 %2 6/14/17 9/29/17

6/12/17 9/29/17

Web Site Conversion Budget -CompleteDE7182WP

20 300 300 69 %27 300 81 219 300 0 %0 10/3/16 9/30/18

10/3/16 9/30/18

PCI Enhancement BudgetDJ7182EB

918 31 %3 36 1,014 1,050 10/6/17 7/25/18G2G Enhancement Search andBatch Phase 1DJ7182S1

400 400 26 %7 400 26 374 400 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

eGovernment Sizing BudgetDE7182SB

Totals 15,673 26,006 17,040 29,48112,441

Open Requests

A.27



MP MP Rev Start End



Open Requests

Digital Media Standards 1,264

DE6182DS

Electronic Information Technology(EIT) Enhancements

7,672

DE7183ET

Enterprise Forms Strategy 494

DE6182EF

OC Logo Replacement Budget 500

DE6182DB

Allocation Changes

11/02/2016 223 hours added to Payment Engine & Shopping Cart Solution RFP from G2G Participant Implementation Budget.

11/07/2016 70 hours added to unallocated from eCommerce New WebSphere Environment positive variance.


11/09/2016 38 hours added to Electronic Information Technology (EIT) Accommodation from unallocated.


03/01/2017 170 hours added to County Recognition and Initiatives from G2G Participant Implementation Budget (138 hours) and unallocated (32 hours).

03/15/2017 259 hours added to Web Application Standardization/Conversion from G2G Participant Implementation Budget.

03/15/2017 190 hours added to County Recognition and Initiatives from G2G Participant Implementation Budget.

04/13/2017 45 hours added to G2G Program Management from G2G Cloud Solutions Marketing Budget.

04/20/2017 29 hours added to Electronic Information Technology (EIT) Accommodation from G2G Program Management.

05/03/2017 155 hours added to G2G Marketplace Marketing Budget from G2G Cloud Solutions Marketing Budget.

06/14/2017 1,080 hours allocated to Web Site Conversion Budget from additional capacity.

06/14/2017 400 hours allocated to Web Site Conversion Budget from contingency.

06/14/2017 500 hours added to Citizen Engagement Budget - IT from contingency.

06/22/2017 92 hours added to G2G Marketplace Marketing Budget from G2G Cloud Solutions Marketing Budget (46 hours) and G2G Participant Development Budget (46 hours).

06/29/2017 59 hours added to unallocated from Electronic Information Technology (EIT) Accommodation positive variance.

A.28



MP MP Rev Start End



Allocation Changes


07/19/2017 28 hours added to Payment Engine & Shopping Cart Solution RFP from unallocated.


08/09/2017 605 hours allocated to G2G Enhancement Multiple Depository Account from G2G Program Development.

08/09/2017 581 hours allocated to eCommerce Services RFP from G2G revenue.

08/09/2017 43 hours added to unallocated from Web Application Standardization/Conversion positive variance.


09/20/2017 Electronic Information Technology (EIT) Enhancements added to Open Request for 7,672 hours.

09/20/2017 51 hours added to Electronic Information Technology (EIT) Accommodation from unallocated.


09/27/2017 250 hours allocated to G2G Enhancement Multiple Depository Account from G2G Program Development.

11/01/2017 500 hours added to County Recognition and Initiatives from Internal Services unallocated.

12/12/2017 64 hours added to unallocated from Site Search Optimization positive variance.


12/20/2017 87 hours added to County Recognition and Initiatives from unallocated.

01/10/2018 150 hours added to G2G Program Development from G2G Participant Development Budget.

01/10/2018 918 hours added to G2G Enhancement Search and Batch Phase 1 from G2G Participant Development Budget (278 hours) and G2G Participant Implementation Budget (640hours).

A.29

Internal Services LG Planned Maintenance & Upgrades 2017-2018


VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/20175,431

5,431

2016-18 IS PMO Planned Maintenance and Upgrades


4 12 4 3 8 5 %37%57 Less time than expected.


3 8 3 3 6 2 %25%46 Less time than expected.

IS - MS Patch Deployment/Server Updates/SSL Certs 23 20 24 8 31 -11 %-56%75 More time spent than expected.

Disaster Recovery 2018 4 60 5 0 5 56 %93%100 Less time needed than planned due to virtualrestore.

2016-18 IS Service Center Planned Maintenance and Upgrades


3 12 3 4 7 5 %42%43 Less hours needed to prep and testNetwork planned maintenance changes.

Service Center - Patch Deployment/Server Updates2015-2016

21 22 22 8 29 -7 %-33%74 Additional hours needed to apply & validatepatches

Service Center - Disaster Recovery 2017 8 18 10 0 10 9 %47%100 Less time needed than planned due to virtualrestore.

Service Center - Disaster Recovery Toolkit Updates 4 0 0 0 4 %100%0 DR Toolkit Updates not needed after12/02/17 DR test.

Telesoft Disaster Recovery 2017 9 0 0 0 9 %100%0 Telesoft not included in disaster recoveryexercise.

Handheld Device Upgrade - October 2016 - March2017

154 150 154 0 154 -4 %-3%100

Handheld Device Upgrade - April 2017- September2017

227 150 227 0 227 -77 %-51%100 Additional hours required for iPhoneupgrades.

Handheld Device Upgrade - October 2017 - March2018

57 150 67 83 150 0 %0%44

Handheld Device Upgrade - April 2018 - September2018

150 0 150 150 0 %0%0


2 8 3 4 6 2 %22%44 Less hours needed to plan and test ServerAdmin planned maintenance changes.

Wireless Svcs RFP Process 20 0 20 20 0 %0%0

Smartphone Selection Guide Updates 2 0 2 2 0 %0%0

Lecture Hall Upgrade 32 43 32 29 60 -18 %-41%52 Vendor was unable to deliver what wasrequested in the proposal and could notprovide a remediation.

2016-18 Public & Environmental Services Planned Maintenance & UpgradesVersal Code Template Upgrade 112 300 139 179 317 -17 %-6%44

CA PPM 15.1 Upgrade 509 %45 1,212 550 662 1,212 0 %0

Service Center 14.1 Upgrade 769 %96 1,020 1,089 49 1,139 -119 %-12 Additional hours needed to resolve issuesand test

A.30

Internal Services LG Planned Maintenance & Upgrades 2017-2018


VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/20175,431

5,431

Service Center Upgrade %0 1,217 0 0 0 1,217 %100 Upgrade has been rescheduled to begin inthe 19-20 Master Plan.

Telesoft Upgrade %0 445 0 0 0 445 %100 Vendor will not have another UpgradeRelease during the Master Plan

Telesoft v10.9 Upgrade 603 %97 775 810 24 834 -59 %-8

Versal Code Template Upgrade (.Net Core) %0 610 0 610 610 0 %0

Subtotals: 2,530 6,417 3,137 1,839 4,976%63

Allocation Changes

06/22/2017 445 hours added to unallocated from cancelling Telesoft Upgrade.

06/22/2017 404 hours added to Service Center 14.1 Upgrade from unallocated.

06/22/2017 41 hours added to Telesoft v10.9 Upgrade from unallocated.

A.31


Internal Services Leadership Group 2017-2018

MP MP Rev Start End



10,98016,212

01 100 100 462 %98 561 471 11 482 79 %14 3/21/17 9/28/18

3/21/17 9/28/18

IT HR InitiativesDH6181HR

02 300 100 13 %12 100 13 88 100 0 %0 10/3/16 9/30/18

10/3/16 9/30/18

IT Department InitiativesDH7181DI

03 525 525 348 %67 525 354 171 525 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

SC Communications CO ServicesDR6181CO

04 726 1,031 1,031 %100 1,865 1,834 1,834 32 %2 12/17/15 6/2/17

12/17/15 6/2/17

NGINX Application Migration -CompleteD95182NI

05 1,052 3,244 6/1/16 9/30/18O365 Program (Funded 3,244)DE6182OP

05A 190 %100 402 388 388 14 %4 6/6/16 6/27/17

6/6/16 6/19/17

O365 Intranet Solution RFP (Funded) - CompleteDE6812O2

05B 361 %100 1,085 391 391 694 %64 6/1/16 5/31/17

6/1/16 7/28/17

O365 Microsoft Engagement(Funded ) - CompleteDE6182O3

05C 63 %100 319 63 63 256 %80 6/19/17 8/29/17

6/19/17 10/19/17

O365 Professional Services RFP(Funded ) - CompleteDE6182O5

05D 1,250 %75 1,583 1,612 545 2,157 -574 %-36 6/12/17 3/1/18

6/12/17 2/22/18

O365 Intranet ImplementationDE6182O4

05E 125 %100 251 133 133 118 %47 7/24/17 1/5/18

Change in project direction, issuing RFP for professional services.Two vendor responses to the RFP were received and not viable.

Development of training and reference materials was not required resulting in project positive variance.

7/24/17 1/8/18

O365 Operationalize PSTN -CompleteDE6182O6

05F 160 %53 299 160 139 299 0 %0 9/5/17 9/28/18

9/5/17 9/28/18

O365 Program ManagementDE7182PM

A.32

goisdzinskik

Typewritten Text

Project is being replanned.



MP MP Rev Start End



05G 13 %58 18 13 31 12/11/17 1/16/18O365 Plante Moran EngagementDE7183PM

05Z %0 10 10 1/4/18 9/30/18O365 Remaining ETCDE6182RE

O365 Program Total 3,939 2,765 3,472707

06 87 32 32 %100 115 67 67 48 %42 8/5/16 11/18/16 Project under hours due to onlyone response to RFP out of threepossible vendors that werefound.

8/5/16 11/18/16

Connected Vehicle Training RFP -CompleteDJ6182CV

07 4,000 2,000 %0 1,565 1,565 1,565 0 %0 2/5/18 9/30/18

2/5/18 9/30/18

Service Center Program 2016-2018DR6181SP

07A 127 %29 435 127 308 435 0 %0 10/6/16 9/18/18

10/6/16 4/4/18

Service Center 2016-18ImprovementsDR6181S1Service Center Program 2016-2018 Total 2,000 127 2,0001,873

08 430 430 4 %1 4 426 430 7/26/17 8/17/18Time Tracker System ReplacementDH7181TT

09 813 813 %0 4 809 813 1/1/18 9/15/18ITPSRS System ReplacementDH7181PS

10 2,980 1,500 307 %29 1,100 317 783 1,100 0 %0 10/1/16 9/28/18

10/1/16 9/28/18

Application Development ProgramBudgetD56182AD

11 600 300 104 %35 300 104 196 300 %0 10/1/16 9/30/18

10/1/16 9/30/18

Project Management ProgramDevelopmentDH7181PD

12 425 425 318 %75 425 318 107 425 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Internal Services EnhancementBudgetsDR7010EB

A.33



MP MP Rev Start End



150 150 41 %27 150 41 109 150 0 %0 5/24/17 9/30/18

10/1/16 9/30/18

Internal Services Sizing BudgetDH7181SB

Totals 4,946 11,080 6,418 11,6975,279

Open Requests

Browser Update Strategy andImplementation

1,047

DE6182BU

IT Equipment Fund Planning 477

DB7182EQ

IT Process Improvements 500

DH7181PI

Versal Code Migration Program 2,000

D56182VC

Allocation Changes

10/19/2016 477 hours added to unallocated from moving IT Equipment Fund Planning to Open Request.

10/19/2016 266 hours added to NGINX Application Migration from unallocated.


12/05/2016 55 hours added to unallocated from Connected Vehicle Training RFP positive variance.


12/14/2016 2,192 hours allocated for O365 program from additional funding.

12/21/2016 37 hours moved to TSN Network Segmentation from unallocated.


02/01/2017 27 hours moved to TSN Voicemail Replacement - Pre-Implementation from unallocated.

A.34



MP MP Rev Start End



Allocation Changes


02/15/2017 70 hours added to NGINX Application Migration from unallocated.


06/13/2017 31 hours added to unallocated from NGINX Application Migration positive variance.


11/01/2017 200 hours added to unallocated from IT Department Initiatives.

11/01/2017 1,000 hours added to unallocated from Service Center Program 2016-2018.


11/01/2017 333 hours moved to TSN RAP-P3-Backup Solution from unallocated.

11/01/2017 200 hours moved to TSN UCC Voice Change Order Services from unallocated.

11/01/2017 500 hours moved to eGov County Recognition and Initiatives from unallocated.


A.35

Technical Systems LG Planned Maintenance & Upgrades 2017-2018


VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/201736,420

36,420

2016-18 DBA Planned Maintenance & Upgrades


0 0 0 0%0


0 0 0 0%0

Disaster Recovery Toolkit Updates 148 250 150 51 202 49 %19%75

Linux Patch Deployments 29 40 31 14 45 -5 %-12%68

Microsoft Patch Deployments 38 40 39 17 56 -16 %-40%70 Original estimate insufficient considering aminimum of 24 Microsoft patches per year.

Network Patch Deployments 4 40 4 15 19 21 %52%21 Less participation than expected due toon-call agreement

DBA - IT Disaster Recovery 2016-2018 73 246 73 0 73 173 %70%100 Modified DR testing plan reduced DBAresource requirements.

DBA General Planned Maintenance 12 54 12 39 51 3 %6%24

SQL Server Service Pack Deployments 2016-2017 313 165 313 0 313 -148 %-90%100 Multiple patches were required per instanceto achieve the desired release level.

SQL Server Service Pack Deployments 2017-2018 5 165 7 158 165 0 %0%4

Oracle Patch Set Deployments 2016-2017 20 130 20 0 20 111 %85%100 Less effort required than planned.

Oracle Patch Set Deployments 2017-2018 130 0 115 115 15 %12%0

Vendor Contracts and Maintenance & SupportRenewals

84 34 86 7 93 -59 %-172%92 Oracle contract negotiation and invoiceconsolidation required additional resources.

Oracle 12c Production Preparation 69 107 83 45 128 -21 %-19%65

Oracle Grid Control Upgrade 371 0 371 371 0 %0%0

SQL Server 2016 Release Preparation 64 285 67 217 284 1 %0%24

SSIS 2016 Release Preparation 191 0 190 190 1 %0%0

Database File Map Preparation 300 0 300 300 0 %0%0

2016-18 Network Services Planned Maintenance and Upgrades


0 0%0

OakNet Upgrade Maintenance 2016-2018 1,314 2,040 1,369 582 1,951 89 %4%70

SEP-Security Device/System Maintenance -2016-2018

320 1,007 320 320 640 367 %36%50 Internal Firewall replacement not requiredthis maintenace cycle, life span extends intonext Master Plan

IT Disaster Recovery 20016-2018 119 135 124 11 135 0 %0%92

A.36



VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/201736,420

36,420

Equipment Maintenance Renewal - 2016-2018 271 620 272 369 640 -20%42

Voice Services Upgrade Maintenance 2014-2016 36 53 51 8 59 -6%86

-3%

-11%

2016-18 SEP Planned Maintenance and UpgradesFireEye PMU 22 36 22 8 30 6 %17%73

AD Audit PMU 15 12 15 11 26 -14 %-117%56 Auditing more systems than planned.

IPAM PMU 26 24 26 10 35 -11 %-46%73 Auditing more systems than planned.

SkyHigh PMU 4 24 4 0 4 20 %83%100 Sky High Service is discontinued.

Pen Test Tools PMU 20 36 20 17 37 -1 %-3%53

2016-18 Server Administration Planned Maintenance & UpgradeDocumentation/DR tool kit Updates 415 694 424 254 678 17 %2%62


29 58 29 26 54 4 %7%53

SSL Certificate Renewal 178 378 192 159 351 27 %7%55

IT Disaster Recovery - 2017 443 0 0 0 443 %100%0 DR moved to next calander year due tobackup solution replacement.

IT Disaster Recovery - 2018 518 538 531 0 531 7 %1%100

Contract Renewals/RFP's 136 277 140 97 237 40 %14%59

Backup Software Upgrades 19 378 48 61 109 269 %71%44 Backup upgrades not required this year dueto backup solution replacement.

SAN Upgrades 416 523 455 118 573 -49 %-9%79 Legacy retirement of equipment added tothis plan.

Technology Upgrades 599 1,410 615 626 1,241 169 %12%50

Microsoft Server Application Upgrades 158 393 158 262 420 -27 %-7%38

Patch Deployment 812 1,814 847 700 1,546 268 %15%55

Server Hardware Upgrades 106 439 106 251 357 82 %19%30

Server OS Upgrades 124 539 124 404 528 11 %2%23

Server Virtual Software Upgrades 169 368 234 184 418 -50 %-14%56

2016-18 Workstation Services Planned Maintenance and Upgrades


2 7 2 5 7 0 %0%29

A.37



VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/201736,420

36,420


1 16 1 16 16 0 %0%3

Workstation Services Disaster Recovery Services 59 304 59 39 98 206 %68%60 Due to changes in DR, significantly less timeneeded from WS.

Workstation Services Administrative Services 300 320 314 123 437 -117 %-36%72 Workstation Purchase and MPS RFP's aretaking more time than expected. Additionalcontract review and oversight responsibility.

Operating System/Application Software Upgrades(Major Version Upgrades)

231 976 232 603 835 141 %14%28

Operating System/Application Software Updates(Minor Version Updates)

490 451 492 174 666 -215 %-48%74 Went into variance due to effort needed toprevent WannaCry infection

Windows Operating System Server Upgrades 8 110 8 101 109 1 %1%7

Hardware Maintenance 515 1,294 527 784 1,311 -16 %-1%40

2017 Workstation Replacement Phase 1 3,159 %100 3,700 3,159 0 3,159 541 %15

2017 Workstation Replacement Phase 2 3,437 %100 3,434 3,437 0 3,437 -3 %0

2018 Workstation Replacement Phase 1 2,655 %56 5,367 2,989 2,378 5,367 0 %0

2018 Workstation Replacement Phase 2 %0 2,804 0 2,804 2,804 0 %0

Active Directory Federation Services (ADFS) Upgrade %0 421 0 421 421 0 %0

Printer Replacement %0 458 0 458 458 0 %0

Shopping Cart WebSphere Environment Setup %0 572 0 572 572 0 %0

WebSphere ND Environment Setup %0 1,186 0 1,186 1,186 0 %0

WebSphere ND Environment Upgrade 5 %100 411 215 0 215 196 %48 Positive usage variance is result ofimprovement in environment set up activitiesestimated based on similar projects deliveredpreviously.

Subtotals: 17,540 36,619 18,439 15,679 34,119%54

A.38


Technical Systems Leadership Group 2017-2018

MP MP Rev Start End



56,56159,107

01 13,715 13,715 8,291 %63 13,715 8,541 5,115 13,656 59 %0 10/3/16 9/28/18

10/1/16 9/30/18

Customer Change Order ServicesTN6186CO

02 600 1,075 741 %70 1,075 753 322 1,075 0 %0 10/3/16 9/28/18

10/3/16 9/28/18

UCC Voice Change Order ServicesTP7186CO

03 5,752 7,938 4,804 %62 7,938 4,896 3,043 7,939 -1 %0 10/3/16 9/28/18

10/1/16 9/30/18

Server Admin Change OrderServicesT67186CO

04 800 1,070 792 %76 1,070 814 256 1,070 0 %0 10/10/16 9/28/18

10/1/16 9/30/18

Network Services Change OrderServicesTP7186CH

05 1,700 1,450 778 %54 1,450 790 660 1,450 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Building Program 2017-18TP6186FM

06 12,958 11,667 6,066 %54 12,288 6,391 5,548 11,939 349 %3 2/11/15 9/30/18

6/1/16 9/30/18

SEP - Program 2017-2018TS6186SP

07 15 4 4 %100 1,368 1,060 1,060 308 %22 2/11/15 10/5/16 As the process to add thisfeature matured, reduced hourswere required due to efficiencygains.

2/11/15 9/30/16

Dual Factor Authentication Rollout -CompleteT65186DS

08 5 5 %100 480 480 480 %0 6/16/15 1/11/17

6/16/15 1/30/17

SOM Point Of Presence - CompleteTP5186SI

09 4,950 4,315 2,851 %67 4,315 2,893 1,422 4,315 0 %0 10/3/16 9/28/18

10/1/16 9/30/18

Enterprise Architecture ProgramTT6186PR

10 982 932 932 %100 1,191 1,136 1,136 55 %5 8/15/16 3/10/17

8/15/16 4/14/17

Mainframe Migration - CompleteTT6186MM

11 144 144 %100 371 144 144 227 %61 3/7/17 5/19/17 The effort to complete the DASDwipe went exceptionally fasterthan planned.

3/7/17 5/10/17

Mainframe Decommission -CompleteTT7186M2

A.39



MP MP Rev Start End



12 275 3,791 10/1/16 9/30/17UCC ProgramTP6186PG

12A 302 %100 646 673 673 -27 %-4 6/7/16 1/20/17

6/7/16 12/15/16

Voicemail Replacement -Pre-Implementation - CompleteTP6186VM

12B 871 %100 930 871 871 59 %6 1/30/17 9/22/17

1/30/17 9/21/17

Voicemail Replacement - DesignPhase - CompleteTP6186VI

12C 830 %100 933 830 830 103 %11 3/6/17 9/15/17

3/6/17 9/6/17

Voicemail Replacement - Pilot Phase- CompleteTP7186PP

12D 257 %100 257 257 10/6/16 11/15/17UCC - Program Planning - CompleteTP6186PP

12E 196 %100 205 196 196 9 %4 1/31/17 7/31/17

1/31/17 7/10/17

UCC - Professional Services RFP -CompleteTN7186CS

12F 966 %100 979 966 966 13 %1 3/6/17 12/1/17

3/6/17 11/9/17

UCC - RFP for NetworkInfrastructure Prep - CompleteTP7186NI

12G 370 %100 370 370 8/10/17 12/21/17UCC - RFP for VoIP / Voicemail /Conferencing - CompleteTP7186UCUCC Program Total 3,693 4,162 4,162

13 2,854 2,854 12/1/17 9/30/18UCC2 Program - Phase 2 (Funded2,854)TP7186PG

13A 20 %78 55 15 70 12/5/17 3/31/18UCC2 - Network Replace Oversite &DWDM Installation (Funded )TP8186ND

13B %100 22 22 11/28/17 1/12/18UCC2 - VoIP Products & ServicesVendor Selection (Funded )TP8186V2

A.40



MP MP Rev Start End



13D %0 2,762 2,762 1/1/18 9/30/18UCC2 Phase 2 - Remaining ETC(Funded )TP7186REUCC2 Program - Phase 2 Total 77 2,8542,777

14 361 400 400 %100 533 535 535 -2 %0 6/1/16 3/6/17

6/1/16 3/6/17

Network Segmentation - CompleteTP6186NS

15 487 8 8 %100 626 147 147 479 %76 3/23/16 3/7/17 Remaining work moved to Identityand Access ManagementImplementation Program.

3/23/16 8/5/16

Authentication Tune-up with AD -CompleteDR5181AD

16 145 323 323 %100 1,672 1,665 1,665 7 %0 10/26/15 3/10/17

10/26/15 3/17/17

RAP-P3-PV Migrations - CompleteTP5186PV

17 78 110 110 %100 767 726 726 41 %5 1/14/16 7/14/17

1/14/16 6/30/17

RAP-P4-Network Transport -CompleteTP6186TR

18 715 1,703 1,559 %94 1,753 1,613 107 1,720 33 %2 9/6/16 1/29/18

9/6/16 1/29/18

RAP-P3-Backup SolutionTP5186BS

19 582 852 829 %97 905 882 23 905 0 %0 8/15/16 2/23/18

8/15/16 2/23/18

Identity Access ManagementVendor SelectTT6186IA

20 1,395 1,395 2/23/17 9/30/18Cloud ProgramTT6186CP

20A 858 %90 974 861 101 962 12 %1 2/23/17 1/25/18

2/23/17 1/25/18

Cloud Infrastructure OptimizationTT6186CO

20B 404 %41 454 665 1,119 6/1/17 9/28/18Cloud Program ManagementTT7186PM

20C 64 %41 200 76 108 184 16 %8 10/2/17 3/26/18

10/2/17 3/26/18

Cloud Network ConnectTT6186NC

A.41



MP MP Rev Start End



20D 23 %8 565 41 482 523 42 %7 12/4/17 4/9/18

12/4/17 4/9/18

Cloud Directory ServicesTT6186AD

20E %18 4 17 20 1/2/18 4/9/18Cloud DNSTT8186DN

Cloud Program Total 1,739 1,436 2,8081,373

21 3,210 1,024 11/7/16 8/17/18Software Asset Mgt ProgramTT6186PG

21A 589 %100 596 589 589 7 %1 11/7/16 6/22/17

11/7/16 6/14/17

SAM - Software Implementation -CompleteTT6186IM

21B 59 %100 59 59 9/28/17 12/5/17SAM - Sizing Software LicenseManagement - CompleteTT7186SM

21C %0 376 376 3/1/18 9/30/18SAM - License & ComplianceTT8186LC

Software Asset Mgt Program Total 596 649 1,025376

22 1,125 1,085 368 %34 1,085 371 714 1,085 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Technical Systems & NetworkingEnhancement BudgetsT37010EB

23 400 130 130 %100 130 130 130 %0 10/1/16 9/30/18

10/1/16 9/30/18

CTO Technology PlanningTT6186CT

500 500 59 %12 500 59 441 500 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

TSN Sizing BudgetTP7186SB

Totals 35,000 59,261 40,349 62,52722,178

Open Requests

A.42



MP MP Rev Start End



Open Requests

Enterprise Architecture Innovation 1,500

TT6186IN

Fiber Network Optimization 1,272

TP7186FO

Full Network Segmentation 1,071

TP7186SN

Mobile Device Management 949

TN7186MD

Patch Process Improvement 544

TT7186PP

Production Network Segmentation 1,049

TP7186NS

Remote Desktop Access 513

TN7186BG

SQL File Mapping 446

T36186DM

Virtual Private Network 1,018

TP7186VP

Allocation Changes

10/27/2016 217 hours added to Mainframe Migration from additional resource capacity.

10/27/2016 172 hours added to Mainframe Migration from additional TSN professional services.

11/14/2016 11 hours added to unallocated from Dual Factor Authentication Rollout positive variance.

A.43



MP MP Rev Start End



Allocation Changes


11/22/2016 5 hours allocated to SOM Point Of Presence from unallocated.


12/06/2016 6 hours added to RAP-P4-Network Transport from unallocated.

12/21/2016 37 hours added to Network Segmentation from Internal Services unallocated.

01/25/2017 191 hours added to RAP-P3-PV Migrations from RAP funding.

02/01/2017 27 hours added to Voicemail Replacement - Pre-Implementation from Internal Services unallocated.

02/01/2017 1,018 hours added to unallocated from moving Virtual Private Network to Open Request.


02/01/2017 1,018 hours added to UCC Program from unallocated.

03/01/2017 2,500 hours added to UCC Program from Telecommunications fund.

03/14/2017 479 hours added to unallocated from Authentication Tune-up with AD positive variance.


03/15/2017 13 hours returned to RAP funding from RAP-P3-PV Migrations positive variance.

03/15/2017 371 hours allocated to Mainframe Decommission from Mainframe Migration.

03/15/2017 68 hours added to unallocated from Mainframe Migration positive variance.


03/15/2017 2 hours added to Network Segmentation from unallocated.


03/23/2017 175 hours added to UCC Voice Change Order Services from unallocated.

03/23/2017 120 hours added to Network Services Change Order Services from unallocated.


04/20/2017 28 hours added to RAP-P4-Network Transport from unallocated.


05/17/2017 270 hours added to Identity Access Management Vendor Select from CTO Technology Planning.

05/24/2017 227 hours added to unallocated from Mainframe Decommission positive variance.


05/24/2017 449 hours added to RAP-P3-Backup Solution from unallocated.

A.44



MP MP Rev Start End



Allocation Changes

05/24/2017 206 hours added to RAP-P3-Backup Solution from CLEMIS Master Plan Activity CLM-Data Center Infrastructure Optimization Program.

05/25/2017 40 hours added to RAP-P4-Network Transport from Technical Systems & Networking Enhancement Budgets.

07/05/2017 315 hours added to Enterprise Architecture Program from additional capacity.

07/19/2017 42 hours added to unallocated from RAP-P4-Network Transport positive variance.


07/25/2017 1,291 hours moved from SEP Program to SEP Support & Maintenance

08/03/2017 100 hours added to UCC Voice Change Order Services from Building Program 2017-18.

08/03/2017 150 hours added to Network Services Change Order Services from Building Program 2017-18.

11/01/2017 333 hours added to RAP-P3-Backup Solution from Internal Services unallocated.

11/01/2017 200 hours added to UCC Voice Change Order Services from Internal Services unallocated.

11/28/2017 2,854 hours added to the Master Plan for UCC Program - Phase 2 funding.

12/13/2017 2,186 hours added to unallocated from Software Asset Mgt Program.


12/13/2017 2,186 hours added to Server Admin Change Order Services from unallocated.


01/04/2018 29 hours added to unallocated from UCC Program positive variance.


A.45

CLEMIS LG Planned Maintenance & Upgrades 2017-2018


VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/201715,509

9,630

2016-17 CLEMIS Support Services Planned Maintenance & UpgradesIT Disaster Recovery 80 0 80 80 0 %0%0

CLEMIS Oak Video PMU 66 112 66 29 95 17 %16%69

WinTox Upgrade 24 0 24 24 0 %0%0

Aramark - Upgrade 9 24 9 12 20 4%42

OCSD - Badge Management CLMSQL1P 0 10 10 -10%0

Watchguard Upgrade 24 0 24 24 0%0

Helicopter System Upgrade 20 0 20 20 0%0

Foray Upgrade 50 0 10 10 40%0

StacsDNA Upgrade 171 270 173 39 212 58%82

17%

0%

0%

80% Project delayed until 1st quarter 2017-18.

21% Less time needed than planned.

STRmix Upgrade 24 0 24 24 0 %0%0

GMIDX Upgrade 24 0 24 24 0 %0%0

Guard1Plus Upgrade 52 15 52 3 55 -40 %-263%94 Upgrade took more hours than planned.

JusticeTrax Upgrade 86 80 107 11 117 -37 %-46%91 Upgrade took more hours than planned.

OCSO IMACS Planned System Upgrade 154 589 184 295 479 110 %19%38

OCSO IMACS Report Generation 22 22 22 0 22 0 %0%100

OCSO IMACS Planned System Maint 47 48 47 0 47 1 %2%100

JICS Upgrade 20 0 20 20 0 %0%0

LPR Upgrade 5 52 5 0 5 47 %90%100 Project required less hours than planned.

2016-18 CLEMIS FRMS/Biometric Apps Planned Maint and UpgradesBOMGAR Planned Upgrades 16 41 16 26 41 0 %0%38

KACE Planned Upgrades 20 2 18 20 0 %0%10

CLEMIS Oak Video Planned System Maint 50 50 50 0 50 0 %0%100

CLEMIS Oak Video Planned System Upgrade 0 0 0 0 0%0


9 62 9 32 41 22 %35%21 Less hours needed than originally planned.

A.46



VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/201715,509

9,630


0 0 0 0 0%0

Cogent Planned Maintenance 0 0 0 0 0%0

CLEMIS Mugshot Planned System Maint 0 0 0 0 0%0

CLEMIS Livescan Planned System Maint 0 0 0 0 0%0

CLEMIS FRMS Planned System Maint 1 1 1 0 1 0 %0%100

Microsoft & McAfeee Patch Deployment 95 246 95 158 253 -7 %-3%38

IT Disaster Recovery 40 0 0 0 40 %100%0 DR to be completed as part of Data CenterOptimization project.

IT Disaster Recovery Toolkit Updates 21 124 21 91 112 12 %10%19

Database Patch Deployment 79 200 79 101 180 20 %10%44

Bio DB Planned Maintenance 162 337 163 171 334 3 %1%49

AFIS/Livescan Planned Upgrades 26 57 26 31 57 0 %0%46

CLEMIS FRMS Planned Upgrades 0 0 0 0 0%0

CLEMIS FRMS Continuing Training 19 19 19 0 19 0 %0%100

CLEMIS Mugshot Planned System Upgrade 89 256 89 132 221 35 %14%40

Mobile Data Planned System Maint - Security Updates 0 0 0 0 0%0

CLEMIS Livescan Planned Upgrades 3 1 3 0 3 -2%100 -200% Upgrade required more time than planned.

Netmotion Mobility Periodic Maintenance 16 16 16 0 16 0 %0%100

Mobile Data Planned System Maint - Map Updates 0 0 0 0 0%0

Mobile Planned System Upgrade 151 300 151 149 300 0 %0%50

Helicopter System Upgrade/Maint 0 0 0 0 0%0

Foray Upgrade/Maint 30 30 30 0 30 0 %0%100

StacsDNA Upgrade/Maint 0 0 0 0 0%0

STRmix Upgrade/Maint 0 0 0 0 0%0

GMIDX Upgrade/Maint 0 0 0 0 0%0

Guard1Plus Upgrade/Maint 0 0 0 0 0%0

A.47



VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/201715,509

9,630

JusticeTrax Upgrade/Maint 0 0 0 0 0%0

OCSO IMACS Planned System Upgrade 0 0 0 0 0%0

OCSO 2018 Planned System Maint 0 0 0 0 0%0

OCSO IMACS Report Generation 25 25 25 0 25 0 %0%100

OCSO IMACS Planned System Maint 61 61 61 0 61 0 %0%100

JICS Upgrade/Maint 0 0 0 0 0%0

LPR Upgrade/Maint 28 28 28 0 28 0 %0%100

2016-18 CLEMIS PSA Planned Maintenance and UpgradeMonthly Accounting 389 299 408 11 419 -120 %-40%97 More hours needed than originally

anticipated.CLEAR Planned Maintenance 452 222 456 202 657 -435 %-196%69 More hours were required than anticipated.

Monthly CDE - CAD Web Services Extensions 5 100 5 21 26 75 %75%18 Less hours needed than originally planned.

CrimeView Upgrade 10 0 10 10 0 %0%0

MICR Planned Maintenance 765 812 779 84 863 -51 %-6%90

GIS Data Mapping 564 547 583 63 646 -99 %-18%90

Database Plan Maintenance 316 404 322 118 441 -36 %-9%73


7 40 7 24 31 9 %22%23 Less hours needed than orignally planned.


8 26 12 8 20 6 %23%60 Less hours needed than originally planned.

Research & Development - Ghost Images 14 14 14 0 14 0 %0%100

Bomgar Upgrades 3 20 3 9 12 8 %40%25 Less hours needed than originally planned.

Priority Dispatch Upgrades 12 190 22 45 68 123 %64%33 Less hours needed than originally planned.

Netmotion Upgrade 30 30 30 0 30 0 %0%100

Microsoft Patch Deployment 24 11 24 19 43 -32 %-293%56 More hours needed than originally planned.

Database Patch Deployment 83 97 83 43 126 -29 %-30%66 More hours needed due to high number ofpatches.

SSL Certifications 0 0 0 0 0%0

Security Updates/Patches 0 0 0 0 0%0

A.48



VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/201715,509

9,630

CLEMIS Misc Systems - Planned Maintenance 239 239 239 0 239 0 %0%100

SharePointe 0 0 0 0 0%0

Hardware / Software / Connectivity 0 0 0 0 0%0

Agency Disaster Recovery Sites 0 0 0 0 0%0

Agency Consolidation / Meetings 0 0 0 0 0%0

IT Disaster Recovery 2016 - 2018 210 0 0 0 210 %100%0 DR to be completed as part of Data CenterOptimization project.

CJIS Security Upgrade %0 0 0 0 0 0

LEIN – Core Upgrade %0 602 0 602 602 0 %0

NetMotion Upgrade 406 %71 602 426 176 602 0 %0

OCSO IMACS SQL 2012 Upgrade %0 602 0 602 602 0 %0

PSA Database Reorg %0 562 0 562 562 0 %0

Watchguard Upgrade 286 %49 602 294 308 602 0 %0

Subtotals: 5,090 9,630 5,250 4,439 9,689%54

Allocation Changes

11/17/2016 602 hours moved to CLEMIS Master Plan Activity for project D46431JV OCSO Jail Visit Bridge Replacement from Planned Maintenance & Upgrades.

01/18/2017 2,489 hours moved to CLEMIS Master Plan Activity unallocated from removing PSA Oracle 12C Upgrade.

06/22/2017 602 hours moved to CLEMIS Support and Maintenance from removing CJIS Security Upgrade.

06/22/2017 1,584 hours moved to CLEMIS Support and Maintenance from Corrections/Biometrics Planned Maintenance & Upgrades positive variance.

06/30/2017 602 hours moved to CLEMIS Master Plan Activity CLEMIS MDC Program from reclassifying MDC Security/Patch Deployment.

A.49


CLEMIS Leadership Group 2017-2018

MP MP Rev Start End



55,37151,752

01 5,540 4,370 %0 2,579 2,579 10/1/16 10/31/18CLM-Network Optimization ProgramD46183NA

01A 407 %100 483 407 407 76 %16 11/1/16 5/4/17

11/1/16 5/10/17

CLM - Leased CommunicationServices Replacement - CompleteD46183WP

01B 659 %98 728 711 17 728 0 %0 4/26/17 1/22/18

4/26/17 1/22/18

CLM - Leased Line ReplacementPhase 2D47183L2

01C 6 %3 657 17 640 657 0 %0 12/20/17 4/27/18

12/20/17 4/27/18

CLM - Non CAD ASE InstallationsD48183T1

CLM-Network Optimization Program Total 1,868 1,134 4,3703,236

02 1,548 1,342 17 %100 17 17 1/17/17 2/24/17CLM-Data Center InfrastructureOptimization ProgramD46183DC

02A 605 %100 705 632 632 73 %10 2/27/17 1/18/18 Project delays were incurred dueto the extended time needed tomeet with vendors andconsultants to gatherquotes/estimates, make approachdecisions, build in change ofscope items (FIPS), and obtainfinal approvals.

2/27/17 7/12/17

CLM-DataCntrOpt-Ph1DF7183P1

02B 53 %2 53 2,454 2,507 7/24/17 1/3/19CLM-DataCntrOpt-ImplementDF7183HA

CLM-Data Center Infrastructure Optimization Program Total 705 702 3,1562,454

03 750 750 301 %42 750 304 425 728 22 %3 10/4/16 9/28/18

10/1/16 9/30/18

CLEMIS SEP Enhancements 2017-18D46183CE

04 12,770 12,770 5/18/16 3/3/20FRMS Rewrite Program (Funded )D46183PG

A.50



MP MP Rev Start End



04A 147 %100 1,172 734 734 438 %37 5/18/16 12/7/16 Roster and Personnel modulestook far less time to develop thanoriginally estimated.

5/18/16 11/10/16

FRMS Rewrite - Roster & Training(Funded ) - CompleteD46183F3

04B 1 %100 1,500 182 182 1,318 %88 5/31/16 11/1/16 NEMSIS 3.x compliance dateextended at least 1 year. Workdiscontinued and project closed.New project might be developedlater in 2017, if needed.

5/31/16 12/16/16

FRMS Rewrite - NEMSIS (Funded ) -CompleteD46183FN

04C 599 %100 805 789 789 17 %2 8/5/16 1/13/17

8/5/16 12/23/16

FRMS Rewrite - Basic Reports(Funded ) - CompleteD46183R1

04D 1 %100 1,140 100 100 1,040 %91 8/1/16 11/1/16 NEMSIS 3.x compliance dateextended at least 1 year. Workdiscontinued and project closed.New project might be developedlater in 2017, if needed.

8/1/16 12/16/16

FRMS Rewrite Zoll NEMSIS V2-V3Research (Funded ) - CompleteD4618323

04E 966 %100 921 970 970 -48 %-5 8/1/16 3/14/17

8/8/16 3/24/17

FRMS Rewrite - Pilot Deployment(Funded ) - CompleteD46183PD

04F 699 %100 754 699 699 55 %7 11/7/16 3/16/17

11/7/16 3/3/17

FRMS Rewrite - Core Prep (Funded) - CompleteD46183CP

04G 419 %100 926 419 419 507 %55 1/19/17 6/14/17 Less hours needed thanoriginally anticipated.1/19/17 1/11/18

FRMS Rewrite Addl Reports(Funded ) - CompleteD47183R2

04H 2,166 %100 2,051 2,166 2,166 -115 %-6 1/19/17 11/9/17 Moved 100 hours over to wrapup placement of data elements onweb pages.

1/19/17 12/14/17

FRMS Rewrite NEMSIS v3 (Funded )- CompleteD47183VR

04I 278 %22 1,244 278 966 1,244 0 %0 1/19/17 9/20/18

1/19/17 1/18/18

FRMS Rewrite Occupancy (Funded)D47183OC

04J 793 %100 1,220 793 793 427 %35 1/19/17 6/16/17 Less hours needed thanoriginally planned.1/19/17 9/28/17

FRMS Rewrite Training Addl(Funded ) - CompleteD47183TA

04K 1,676 %76 2,560 1,937 623 2,560 0 %0 6/26/17 9/28/18

6/26/17 9/28/18

CFIRS Deployment andEnhancement Budget (Funded )D47183CF

A.51



MP MP Rev Start End



04L %0 3,176 3,176 10/1/16 9/30/18FRMS Rewrite Remaining ETC(Funded )D46183FZFRMS Rewrite Program Total 14,293 9,065 13,8304,765

05 980 643 %75 940 707 233 940 0 %0 5/15/17 2/2/18

5/15/17 12/18/17

MICR XML Program and WebService (Mandate) - CompleteDF7183MC

06 582 602 296 %50 602 296 299 594 8 %1 1/4/17 4/17/18

1/4/17 2/16/18

OCSO Jail Visit Bridge ReplD46431JV

07 4,269 4,871 10/1/16 9/30/17CLEMIS MDC ProgramD47183PG

07A 1/15/18 3/6/18CLEMIS MDC RequirementsD47183MD

07B 79 %100 79 79 8/14/17 9/22/17MDC Security/Patch Deployment -CompleteD47183MP

07C %0 4,793 4,793 3/1/18 2/22/19CLEMIS MDC Remaining ETCD46183MU

CLEMIS MDC Program Total 79 4,8714,793

08 5,915 5,915 %0 2,681 2,681 10/1/16 9/30/18CLEMIS CAD Deployment Program(Funded )DF6183CD

08A 569 %100 1,740 1,707 1,707 33 %2 7/18/16 12/22/16

7/18/16 12/16/16

CLEMIS CAD Deploy August 2016 -CompleteDF6183D1

08B 1,253 %100 2,141 1,253 1,253 889 %41 12/12/16 5/5/17 Project closing with positivevariance because efficiencieslearned during implementations.

12/12/16 5/23/17

CLEMIS CAD Deploy January 2017- CompleteDF6183D2

08C 1,413 %100 1,921 1,413 1,413 508 %26 4/17/17 10/24/17 Less hours needed for CADDeployments than planned.4/17/17 10/12/17

CLEMIS CAD Deploy May 2017 -CompleteDF7183D3

A.52



MP MP Rev Start End



CLEMIS CAD Deployment Program Total 5,802 4,372 7,0532,681

09 11,365 11,365 10/1/16 9/30/18CLEMIS CAD Enhancement Program(Funded )DF6231PG

09A 379 %100 379 379 10/1/16 11/4/16CLEMIS CAD EnhancementsShort-Term (Funded ) - CompleteDF618301

09B 1,204 %100 1,586 1,204 1,204 383 %24 10/5/16 11/29/17 Project closing with positivevariance because thedevelopment effort was not ascomplicated as initiallyanticipated.

10/5/16 11/8/17

CLEMIS CAD Admin Dashboard -CompleteDF6183AD

09C 429 %100 693 429 429 264 %38 10/5/16 9/28/17 Project closing with positivevariance because efficiencieslearned during implementations.

10/5/16 9/20/17

CLEMIS CAD ESRI Mapping POC -CompleteDF6183EM

09D 744 %100 1,117 744 744 373 %33 10/5/16 4/13/17 Positive variance due tode-scoped tasks.10/5/16 6/8/17

CLEMIS CAD Console/MDC -CompleteDF6183MD

09E 1 %100 1 1 10/3/16 9/30/18CLEMIS CAD Central DispatchDF6183DI

09F 394 %100 403 394 394 10 %2 10/1/16 6/9/17

10/1/16 6/9/17

CLEMIS CAD Support Server Enh -CompleteDF6183SV

09G 491 %100 750 491 491 259 %35 12/19/16 7/27/17 The development effort didn'ttake as long as estimated.12/19/16 7/17/17

CLEMIS CAD App Server Refresh -CompleteDF6183SR

09H 412 %70 600 419 181 600 0 %0 5/9/17 9/30/18

5/9/17 9/30/18

CLEMIS CAD Console/MDCEnhancement Budget (Funded )DF7183MD

09I 482 %65 814 505 266 772 42 %5 8/15/17 2/15/18

8/15/17 2/15/18

CLEMIS CAD App Server RefreshPhase IIDF7183SR

09J 158 %21 1,470 292 1,084 1,376 94 %6 3/30/17 8/15/18

3/30/17 8/15/18

CLEMIS CAD Admin DashboardEnhancements (Funded )DF7183AD

A.53



MP MP Rev Start End



09K 13 %2 19 735 754 10/1/16 6/13/18CLEMIS CAD System Improvements(Funded )DF7183SI

09L 24 %3 24 818 842 2/15/17 8/29/18CLEMIS CAD Person/IdentifierSearch EnhancementDF7183SE

09M %0 3,381 3,381 10/1/16 9/30/18CLEMIS CAD Enhancement ProgramRemaining ETC (Funded )DF6183CECLEMIS CAD Enhancement Program Total 7,433 4,900 11,3656,466

10 1,157 1,036 %100 1,157 1,036 1,036 122 %11 10/3/16 9/27/17

10/3/16 9/26/17

CLEAR Auto Impound DBConversion - CompleteDF6183AC

11 562 562 %100 732 562 562 171 %23 10/3/16 4/28/17 The effort to convert thedatabase didn't take as long asexpected.

10/3/16 4/28/17

CLEAR Property DB Conversion -CompleteDF7183PC

12 400 600 464 %79 600 471 129 600 0 %0 10/3/16 9/30/18

10/1/16 9/30/18

CLEMIS New Site ImplementationBudgetTP7186IB

13 1,030 828 %81 1,030 829 201 1,030 0 %0 10/3/16 9/30/18

10/3/16 9/30/18

CLEMIS Svcs ParticipantImplementation BudgetDF7183T2

14 250 147 %64 250 159 91 250 0 %0 3/15/17 9/30/18

3/15/17 9/30/18

CLEMIS Svcs ParticipantDevelopment BudgetDF7183T3

15 582 582 %0 582 582 5/1/18 9/28/18CLEMIS Bio Facial RecognitionReplacementD46183FR

16 852 852 %0 852 852 2/16/18 9/30/18CLEMIS CJIS Compliance ProgramD46183CC

17 3,279 13 13 %100 13 13 6/1/17 9/11/17CLEMIS Bio SAN Migration Program- CompleteD46183SM

A.54



MP MP Rev Start End



18 3,600 6,600 4,097 %63 6,600 4,147 2,453 6,600 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

CLEMIS Enhancement BudgetsD47010EB

19 200 200 117 %61 200 123 77 200 0 %0 10/3/16 9/30/18

10/1/16 9/30/18

Citizen Engagement Budget -CLEMIS LGDE6183CM

100 100 %0 100 100 100 %0 10/1/16 9/30/18

10/1/16 9/30/18

CLEMIS Sizing BudgetDF7183SB

Totals 26,033 43,062 28,897 58,73329,837

Open Requests

Michigan Indigent DefenseCommissionDG7183MI

63 %6 63 1,002 1,065 -1,065 09/30/201810/12/2017

Allocation Changes


11/17/2016 602 hours moved to CLEMIS Master Plan Activity unallocated from Planned Maintenance & Upgrades.

11/17/2016 20 hours allocated to D46431JV OCSO Jail Visit Bridge Replacement.


01/18/2017 2,489 hours added to unallocated from CLEMIS PMU PSA Oracle 12C Upgrade.


01/18/2017 1,157 hours allocated to CLEAR Auto Impound DB from unallocated.

01/18/2017 732 hours allocated to CLEAR Property DB Conversion from unallocated.


03/31/2017 250 hours allocated to CLEMIS Svcs Participant Development Budget from unallocated.

03/31/2017 1,030 hours allocated to CLEMIS Svcs Participant Implementation Budget from unallocated.


A.55



MP MP Rev Start End



Allocation Changes

05/04/2017 170 hours added to unallocated from CLEAR Property DB Conversion positive variance.


05/24/2017 206 hours moved to TSN Master Plan Activity RAP-P3-Backup Solution from CLM-Data Center Infrastructure Optimization Program.

06/30/2017 602 hours added to CLEMIS MDC Program from reclassifying CLEMIS PMU MDC Security/Patch Deployment.

10/03/2017 1,170 hours added to unallocated from CLM-Network Optimization Program positive variance.


10/03/2017 980 hours added to MICR XML Program and Web Service from unallocated.

10/03/2017 200 hours added to CLEMIS New Site Implementation Budget from unallocated.


10/10/2017 3,000 hours added to CLEMIS Enhancement Budgets from CLEMIS Bio SAN Migration Program.

10/10/2017 266 hours added to unallocated from CLEMIS Bio SAN Migration Program.


A.56

CLEMIS Radio LG Planned Maintenance & Upgrades 2017-2018


VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201612/31/20171,281

920

2016-18 Radio Communications Planned Maintenance & UpgradesDatabase Patch Deployment 2 20 2 18 20 0 %0%9

TDMoIP Conversion 1 1 1 0 1 0 %0%100

Cell Site Connectivity 10 0 10 0 10 -10%100

OakWin Planned Maintenance 285 361 293 86 379 -18 %-5%77

OakWin Tower Site Planned Maint 372 488 372 148 520 -32 %-7%72


10 18 10 11 21 -3 %-17%48


3 16 3 13 16 0 %0%17

IT Disaster Recovery 2017-2018 16 0 16 16 0 %0%0

Subtotals: 682 920 690 293 983%70

Allocation Changes

06/22/2017 361 hours moved to Radio LG Support & Maintenance from positive variance.

A.57


CLEMIS Radio Leadership Group 2017-2018

MP MP Rev Start End



8,32610,598

01 942 942 867 %94 1,512 1,548 96 1,645 -133 %-9 1/29/16 2/28/18

1/29/16 2/28/18

NG911 ESInet - Implementation(Funded )DL6183NG

02 948 948 %100 1,047 948 948 99 %10 1/14/17 11/30/17

1/14/17 11/30/17

NG911 Telephone Interface (Funded) - CompleteDL7183TR

03 9,656 6,236 %0 4,869 4,869 1/1/18 9/30/18CLEMIS Radio Repl Program (Funded)DL6183RC

03A 160 %13 1,367 173 1,120 1,293 74 %5 7/24/17 8/24/18

7/24/17 8/9/18

OAKWIN Radio SystemEnhancement - RFP (Funded )DL7183RPCLEMIS Radio Repl Program Total 1,367 173 6,1625,989

04 200 %0 200 200 200 %0 10/3/16 9/30/18

10/3/16 9/30/18

CLEMIS Radio Enhancement BudgetDL7183EB

Totals 1,974 4,126 2,668 8,9546,286

Allocation Changes

03/29/2017 3,220 hours added to the 2019-2020 Master Plan from reducing the CLEMIS Radio Console Repl Program.

03/29/2017 1,047 hours allocated to NG911 Telephone Interface from E911 fund.

08/30/2017 200 hours allocated to CLEMIS Radio Enhancement Budget from CLEMIS Radio Console Repl Program.

12/12/2017 99 hours returned to E911 fund from NG911 Telephone Interface positive variance.

A.58

Courts Justice Administration LG Support & Maintenance 2017-2018

Activity Name16,88616,886

Original Master Plan AllocationCurrent Master Plan Allocation

%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-2017 Support and Maintenance %1009,610 %-14-1,1679,61009,6108,443

2017-18 Assessing & Tax System Maintenance

Animal Control System Maintenance 24 %-16-967422658%38

2017-18 Assessing & Tax Customer Support

Animal Control Customer Support 138 %220812659153832%19

2017-18 Courts Customer Support

FOIA Requests %202020020%0

Program Management 49 %82833227855360%16

Children's Village Customer Support %001515015%0

Circuit Court Customer Support 792 %-2-483,1652,2309363,117%30

Clerk Legal Customer Support 213 %141961,1739082651,368%23

Clerk Vital Records Customer Support 144 %426635465171661%27

Community Corrections Customer Support 107 %1381539420119620%22

Data Warehouse Tools Customer Support 29 %22985543100%44

District Court Customer Support 157 %-16-69503324179434%36

Elections Customer Support 57 %102118512462206%33

FOC Customer Support 53 %3012128321468404%24

Probate Court Customer Support 62 %166032025070380%22

Prosecuting Attorney Customer Support 90 %524427323104451%24

Public Services Circuit Court Probation Custonmer Support 1 %10109110%5

2017-18 Courts System Maintenance

Children's Village-Data Warehouse/Business Objects Maintenance %005505%0

Circuit Court Maintenance Budget 85 %-35-101385233151284%39

Clerk Legal Maintenance Budget 12 %24341069214140%13

Clerk Vital Records Maintenance Budget 22 %1165432266%34

Community Corrections Maintenance Budget 78 %-7-1320811989195%43

A.59

Courts Justice Administration LG Support & Maintenance 2017-2018



%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent


District Court Maintenance Budget 16 %1516867016102%19

FOC eForms Maintenance Budget %2561919025%0

Kofax Maintenance Budget 7 %22155548770%12

OakDocs/EDMS Maintenance Budget 26 %173718315726220%14

Probate Court Maintenance Budget %23288010%0

Prosecuting Attorney Maintenance Budget 39 %-5-51157441110%36

2017-18 Finance/Admin - eCommerce Customer Support

Animal Control Customer Support 2 %-29-29727%22

Circuit Court Customer Support %001515015%0

Clerk/ROD Customer Support %001414014%0

Community Corrections Customer Support %006606%0

Friend of the Court Customer Support %009909%0

MSU Extension Customer Support %005505%0

Probate Court Customer Support 2 %00129312%23

Reimbursement Customer Support 4 %-67-410556%50

Medical Examiner Customer Support 93 %-84-891949896105%49

2017-18 Finance/Admin - eCommerce System Maintenance

Medical Examiner Maintenance Budget 39 %-525-5363214210%66

2017-18 Public & Environmental Services Customer Support

Children's Village Customer Support 192 %-5-20401168234381%58

2017-18 Public & Environmental Services System Maintenance

Children's Village Unscheduled Maintenance %27123333045%0

19,321 -8777,593 20,19912,606Subtotals 12,139 %62 %-5

Allocation Changes

A.60

Finance/Admin LG Support & Maintenance 2017-2018



%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-2017 Support and Maintenance %1005,600 %-6-3145,60005,6005,286


Health System Maintenance 35 %0095593695%38

Treasurer System Maintenance - Finance / Admin 3 %-12-11311312%20


Health Division Customer Support 246 %-25-170861599263691%30

Treasurer Customer Support - Finance/Admin 22 %171676512692%34


Human Resources Customer Support 2 %37111916330%13

Reimbursement Customer Support 10 %8674621280%16

Treasurer Customer Support 19 %5241202043%50

IT Administrative Customer Support 4 %2062419530%22


IT Administrative Maintenance Budget 2 %1431715220%10

Reimbursement Maintenance Budget 2 %1331715220%11


Fiscal Services Support 4 %-8-11410513%32

Health Support 3 %009739%28

BOC Admin Customer Support 17 %0047291847%39

Central Services Customer Support 10 %2023968412119%13

Compliance Office/Purchasing Customer Support 14 %35541018417155%17

Corporation Counsel Customer Support 10 %-12-766551159%17

Executive Administration Customer Support 4 %001814418%24

Great Lakes POS Support 72 %-1,064-2132331439020%39

Library Customer Support 8 %-2-15042849%16

Fiscal Services Customer Support 131 %110859711148869%17

A.61

Finance/Admin LG Support & Maintenance 2017-2018



%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent


Human Resources Customer Support 142 %333467185561621,064%23

Public Services Customer Support 1 %002019120%6

Reimbursement Customer Support 2 %002321223%9

Risk Management Customer Support 0 %002525025%1


Central Services Unscheduled Maintenance 9 %-10-43829934%24

Corporation Counsel Unscheduled Maintenance Budget %001212012%0

Fiscal Services Maintenance Budget 236 %-68-391966705261575%27

Human Resources Maintenance Budget 275 %-1-7957600357950%37

Purchasing Maintenance Budget %005505%0

Reimbursement Maintenance Budget %004404%0

Risk Mgmt Maintenance Budget %004404%0


Homeland Security Customer Support 103 %12252137114254%45

10,727 -6264,162 11,3537,191Subtotals 6,983 %63 %-6

Allocation Changes

A.62

Land LG Support & Maintenance 2017-2018



%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent



Enterprise Application System Maintenance 75 %1233024387332%26

BS&A System Maintenance 26 %241443172657%60

Equalization System Maintenance 32 %-4-61399543133%31

E-Health System Maintenance 129 %-1-2272130142270%52

Treasurer System Maintenance - LAND 6 %111191856102%7


FOIA 3 %00107310%28

Program Management & Standards 316 %171,2739113621,280%28

Enterprise Application Customer Support 296 %-8-741,013682331939%33

BS&A Customer Support 630 %113032,5081,7967122,811%28

Equalization Customer Support 213 %9859186642531,003%28

EHealth Customer Support 404 %4541,3208904301,374%33

Register of Deeds Implementation Support 5 %922620628%23

Treasurer Customer Support - LAND 175 %161688876842031,055%23


Health Kofax Customer Support %1831414017%0


Pay Current/Pay Local Tax Customer Support 37 %-12-765244158%63

Property Gateway Customer Support 5 %002116521%23

Treasurer Support 4 %0052401252%23

Oakland Schools Customer Support %002202%0

2017-18 IS Service Center Customer Support

Access Oakland Account Administration Support 14 %0056411556%27

2017-18 Infrastructure & GIS Customer Support

A.63




%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent


FOIA %001010010%0

GIS Application Implementation & Support 124 %938370211159408%43

GIS AGO Implementation & Support 180 %-18-82535327209453%39

CVT Implementation & Support 162 %-6-27450264186423%41

Data Sharing and Distribution Support 24 %0013210725132%19

EDCA GIS Support 7 %005750757%13

Facilities Implementation Support 225 %0-1854558296853%35

Enterprise GIS Implementation & Support 401 %2361,6271,1764511,663%28

CAMS Implementation Support 146 %1083787621166870%21

Parks & Recreation Implementation Support 81 %52143835187459%20

Public Customer Support 1 %2141412218%14

Road Commission Implementation Support 50 %82024719353267%22

Training & Outreach 90 %211433329104444%24

WRC Implementation Support 199 %-2-13588356233575%40

2017-18 Infrastructure & GIS System Maintenance

Facilities Unscheduled Maintenance 18 %0017816018178%10

Land Application Server Maintenance 52 %-38-31113615282%46

Land Unscheduled Maintenance 48 %1220916248211%23

GIS Data Maintenance 6 %-1-19993698%6

Parks & Recreation Unscheduled Maintenance %10199010%0

Public Application Unscheduled Maintenance 2 %00108210%20

ROD System Unscheduled Maintenance 2 %00109210%15

RCOC System Unscheduled Maintenance 3 %634541548%10

WRC System Unscheduled Maintenance 52 %2523117655235%24


A.64




%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent


FOIA %005505%0

Program Management & Standards 76 %3216435026981514%23

Airport Customer Support 26 %-205-3349222716%54

Enterprise Implementation & Support 254 %-21-118674386288556%43

WRC Implementation Support 565 %112121,7601,1066541,972%37

2017-18 Public & Environmental Services System Maintenance

Airport Unscheduled Maintenance %2711102%0

Enterprise Maintenance 3 %24206360383%4

WRC System Unscheduled Maintenance 38 %204417512946219%26

41,156 8513,625 41,07127,446Subtotals 26,706 %67 %0

Allocation Changes

A.65

eGovernment Services LG Support & Maintenance 2017-2018



%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent




Program Management & Standards 108 %420485369117505%24

eCommerce Support 80 %51222914089241%39

G2G Hosted Site Support - Livingston 15 %-31-41601612%100

G2G Participant Support 514 %-33-2621,065437628803%59

G2G Cloud Customer Support - Courts 60 %0021014169210%33

G2G Cloud Customer Support - CVTs 74 %0026516699265%37

G2G Cloud Customer Spport - Counties & Large Cities 90 %0-1384283102383%26

G2G Cloud Customer Support - Merchants 139 %-34-91355198158264%44

G2G CLoud Customer Support - Reporting/Revenue Validation/BO Reports 50 %0-131825662317%20

G2G Cloud Customer Support - Applications 75 %4029945636492755%20

G2G Cloud - PCI Compliance Support 24 %254313310428176%21

G2G Cloud - Readers 62 %-39-6021614671156%33

G2G Marketplace Website Support 14 %3341846816125%19


Enterprise Applications Maintenance %005050050%0

G2G Online Payments System Maintenance 1 %763231031021425%0

G2G Over the Counter Payments System Maintenance 21 %5323921319122452%10

G2G Shopping Cart System Maintenance 66 %6644522715473672%32

G2G Fulfillment System Maintenance 147 %1070614446168684%27

G2G Pay Local/Pay Del System Maintenance 12 %-35-728131521%53

PCI Remediation - System Maintenance 1 %-7-22928127%3


Chargeback Support 112 %-51-77229104126152%55

A.66

eGovernment Services LG Support & Maintenance 2017-2018



%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2017-18 eGovernment Customer Support


Program Management & Standards 392 %-7-751,2147764391,140%36

Digital Asset Management 36 %-4-820815653200%25

Digital Compliance Support 5 %5910773686180%8

eMail Subscription Support 20 %4048725022120%30

External Sites Support 14 %141171541782%23

Internet Sites Support 296 %-26-2311,116776340885%30

Intranet Sites Support 30 %-18-18113803395%29

Social Media Support 370 %0-31,1287054231,125%38

Application Monitoring Support 19 %4775836221158%25

Presentations / Webinars 3 %001101073110%3

EDCA Implementation Support 37 %2911227323637385%14

2017-18 eGovernment System Maintenance

Custom Application Maintenance 7 %342023993917600%2

Enterprise Portal and Web Server Maintenance 216 %-32-161671421251510%37

Third Party Services Maintenance 6 %008074680%8

Web Site Maintenance 64 %-29-4018010675140%41

EDCA Unscheduled Maintenance 1 %-10-16515%9

24,341 9027,853 23,43915,585Subtotals 15,080 %66 %4

Allocation Changes

A.67

Internal Services LG Support & Maintenance 2017-2018



%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-2017 Support and Maintenance %10021,694 %41,00121,694021,69422,695

2017-18 IS PMO Customer Support

IT Professional Services Requisition System 5 %002722627%20

Project Management Office 605 %71812,4791,7587212,660%29

Time Tracker System 1 %001514115%8

2017-18 IS PMO System Maintenance

PM - Project Management System Maintenance 6 %2982011928%45

IT Professional Services Requisition System 0 %31488012%3

Time Tracker System Maintenace 1 %005415%20



Internal Services Support 809 %-1-293,4502,5149363,421%27

IT Purchasing / Billing Support 576 %0-12,3811,7096722,380%28

Service Center (SC) Program 1,724 %0-97,4575,4961,9617,448%26

Training and Support Services 72 %-2-943834692429%21

Handheld Devices C/S 176 %00710506204710%29

Communications Administration 96 %00467361106467%23

Land & Data Lines 2 %00107310%30

Communications Program/Telesoft Support 307 %021,5701,2113591,572%23

Asset Management 570 %51212,5541,9326222,675%24

Disaster Recovery Process 27 %0020116932201%16

2017-18 IS Service Center System Maintenance

Service Center Maintenance - Unicenter Service Desk 6 %4124131125%44

Service Center Maintenance - Web Services 1 %2282726134%2

Handheld Devices 20 %0014512223145%16

Telesoft 30 %001259035125%28

A.68

Internal Services LG Support & Maintenance 2017-2018



%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

45,086 1,27816,320 43,80827,488Subtotals 26,727 %63 %3

Allocation Changes

A.69

Technical Systems LG Support & Maintenance 2017-2018



%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent


2017-18 DBA Customer Support

ALL Services Triage & Misc. 9 %108879988%10

APS-Application Team Support 94 %414371265106385%29

DBA-Database Platform Support 149 %-23-4624684162200%66

DBA-Database Administration 352 %-1-91,1897404491,180%38

ONCALL 62 %72738030576407%20

BSN-Consultation 233 %1131,0857992861,098%26

BSN-Planning 237 %0-1973702271972%28

2017-18 DBA System Maintenance

IT Internal Systems DBA Maintenance 2 %-13-54543240%4

Sheriff System DBA Maintenance %007070070%0

CLEMIS System DBA Maintenance 16 %0050282250%44

Fire Management System DBA Maintenance %001101%0

GIS/Web Access System DBA Maintenance 23 %-5-613110823125%18

Land Mgmt System DBA Maintenance 25 %2522018733225%15

Medical Exam System DBA Maintenance %001010010%0

eHealth System DBA Maintenance 2 %001513215%13

Animal Control System DBA Maintenance %001101%0

Jury System DBA Maintenance %2041616020%0

File OnQue System DBA Maintenance %001101%0

Campaign Finance System DBA Maintenance %001101%0

eCommerce/eGoverment System DBA Maintenance 13 %002041620%80

Oakdocs Imaging System DBA Maintenance %001010010%0

Community Correction System DBA Maintenance 3 %15296310%29

PeopleSoft Financial/HR System DBA Maintenance %003030030%0

A.70




%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2017-18 DBA System Maintenance

Del Tax/Bottom Line System DBA Maintenance 19 %-10-22202220%100

WRC Water/Sewer System DBA Maintenance %001010010%0

FM&O System DBA Maintenance %001101%0

Technical Services System DBA Maintenance 19 %-4-237191936%49

Equal Data Warehouse System DBA Maintenance %001101%0

Jail/Courts Crime Reporting System DBA Maintenance %001101%0

Oracle System DBA Maintenance 39 %0085384885%56

SQL Server System DBA Maintenance 27 %1117114329172%17

SEP-DBA Cyber Incident DBA Maintenance 3 %-99-510735%30

2017-18 Enterprise Architect System Maintenance

Enterprise Architecture System Maintenance %006060060%0

2017-18 Enterprise Architecture Customer Support

Enterprise Architecture Customer Support 127 %-15-66520364156454%30

Capacity Plans 4 %22702422384312%2

Architectural Reviews 46 %-2-425120349247%19

2017-18 Network Services Customer Support

Network Services Consulting 157 %111201,0018261751,121%17

Network Transport/Security Customer Support 514 %-4-772,1601,5675932,083%27

Network/Security Monitoring/Reporting 111 %13576438138579%24

County Customer - Voice Services Support 416 %-4-661,5341,0654681,468%31

2017-18 Network Services System Maintenance

Network Services Maintenance Break Fix 183 %4451,0118032081,056%21

SEP - Cyber Incident Response 22 %164423220527276%12

County Department - Voice Services Maintenance Break Fix 195 %-5-37721496225684%31

2017-18 SEP Customer Support

A.71




%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2017-18 SEP Customer Support

SEP - Customer Support 271 %318683385298700%44

Security Investigation Requests 37 %-248-5070254520%65

InfoSec Monitoring Activities 368 %3289805444361,008%44

InfoSec - Cloud Environment Monitoring 95 %00240125115240%48

AD Audit Monitoring, Maintenance 30 %001208733120%27

SEP - SDLC Application Scanning 96 %00540429111540%21

SEP - Meetings 119 %02431290141433%33

INFOSEC Cross-Training 79 %001557184155%54

INFOSEC Consulting 22 %0014412123144%16

SEP - IT Security Awareness Program Support 24 %0090612990%32

2017-18 SEP System Maintenance

INFOSEC Incident Managemet %0059057911590%2

SEP Services Break-fix %008080080%0

Cloud Services Break-fix 12 %0016014020160%13

2017-18 Server Admin Customer Support

Business Support 578 %0-13,0892,4556343,088%21

Infrastructure Support 618 %002,2771,5836942,277%30

Systems Support 731 %002,8442,0338112,844%29

Application Support 428 %002,2981,8264722,298%21

Identity & Access Management Support 788 %003,0232,1209033,022%30

2017-18 Server Admin System Maintenance

Infrastructure Break Fix 91 %0030420996304%31

Systems Support Break Fix 294 %-48-146450124326304%72

Application Support Break Fix 74 %0-133925782338%24

IAM & Messaging Break Fix 46 %0033829246338%14

A.72




%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2017-18 Workstation Services Customer Support

FOIA Request Processing %001515015%0

Investigations Budget 22 %-8-898633590%35

Managed Print Services - Operational Functions 52 %0027822256278%20

Workstation Services Consulting 143 %00970802168970%17

Workstation Services Change Order/Incident Dispatching 178 %00695489206695%30

Workstation Services Customer Support Services 26 %0020817829207%14

2017-18 Workstation Services System Maintenance

SEP - Workstation Services Security Services 85 %0-1860750110859%13

Workstation Services Incident Resolution 2,899 %0-1310,0546,7243,33010,041%33

86,411 -4,56933,122 90,98057,859Subtotals 56,058 %64 %-5

Allocation Changes

07/25/2017 1,291 hours added from SEP Program

A.73

CLEMIS LG Support & Maintenance 2017-2018



%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent


2017-18 CLEMIS Support Services Customer Support

Support Service Program Mgt & Team Meetings 184 %16816602214822%26

Oak Video Customer Support 242 %02606342265608%44

OCSO Customer Support 599 %-1-231,8681,1547141,845%38

Service Center Support 523 %071,5339336001,540%39

2017-18 CLEMIS Support Services System Maintenance

Oak Video Maint 23 %0040142640%65

OCSO Systems Maint 116 %00352233119352%34

2017-18 FRMS/Biometric Apps Cust Supt


CLEMIS Program Mgmt 499 %2522,4271,8935352,479%22

Bomgar Support 19 %6580611985%24

KACE Support 16 %89967917105%18

AFIS/Livescan Support 158 %161921,0138291831,205%18

LEIN-CORE Customer Support 361 %4681,7941,3564371,862%24

FRMS Customer Support 403 %153722,0281,5524762,400%23

MDC Customer Support 421 %-27-3251,5201,0115091,195%33

Mugshot Support 182 %182259957872091,220%21

Administrative Support 11 %3237786415115%18

CJIS Support 14 %3911718316815300%8

2017-18 FRMS/Biometric Apps Sys Maint

FRMS System Maint - ZOLL (Old) 14 %3913120418123335%11

FRMS System Maint - CFIRS (New) 80 %112923114388260%38

AFIS-LiveScan System Maint 55 %-59-7720714958130%28

BOMGAR Syst Maint 3 %623835340%8

A.74




%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2017-18 FRMS/Biometric Apps Sys Maint

KACE Syst Maint 6 %-1-14135640%15

Mugshot Maint 60 %-14-2621613878190%36

LEIN-Core System Maint 20 %10545252050%43


CLEMIS Customer Support 6 %-5-12316722%29


Public Safety Implementation Support 15 %3277562179%27

2017-18 Infrastructure & GIS System Maintenance

Public Safety Unscheduled Maintenance %002020020%0

2017-18 Network Services Customer Support

CLEMIS Network Transport/Security Customer Support 148 %-1-10658491167648%25

2017-18 Network Services System Maintenance

CLEMIS Network Services Maintenance Break-Fix 83 %106862653095694%15

2017-18 PSA Customer Support

FOIA Requests 185 %-64-271696485211425%30

CLEMIS Administrative Support 1,440 %-19-6844,3142,7161,5983,630%37

Activity Log 68 %0021714474217%34

Auto Impound 50 %-93-10922616858117%26

BOMGAR Support 2 %008481384%4

Business Objects/Infoview Support - PSA 531 %-29-3551,5809786031,225%38

CAD Support 413 %3461,6801,2114691,726%28

Citations 54 %-3-1031325063303%20

CLEAR Support 370 %021,9911,5684231,993%21

Crash Support 87 %27432329104439%24

Crimeview Support 184 %00500293207500%41

A.75




%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2017-18 PSA Customer Support

Dashboard 83 %0023914694239%39

Database Support 234 %6639476752721,010%29

Evidence & Property 74 %115041932396469%23

GIS Support 224 %00650416234650%36

MICR 178 %00680476204680%30

OCPRS 63 %-155-1011661026465%39

PRO Q/A Support 23 %001209723120%19

PSA Support Meetings / Workshops 160 %110679476203689%30

PSAP Support 5 %004035540%12

Search 64 %0036729672367%19

2017-18 PSA System Maintenance

Activity Log Maintenance 45 %-100-63126814563%36

Auto Impound Maintenance 16 %12856401663%28

BOMGAR Maintenance 1 %002121121%2

Business Objects/Infoview System Maintenance 43 %001768690175%51

CAD System Maintenance 363 %-60-357952564388595%41

Citations Maintenance 71 %-30-6227220072210%26

CLEAR System Maintenance 47 %-15-2922512798196%44

Crash Manitenance 10 %-57-40110991270%10

CrimeView System Maintenance 24 %001058124105%23

Dashboard Maintenance 12 %0012611512126%9

Database Maintenance 65 %21147939485490%18

Evidence & Property Maintenace 18 %001058718105%17

GIS Maintenance 13 %0091781391%14

MICR Maintenance %007070070%0

A.76




%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2017-18 PSA System Maintenance

OCPRS Maintenance 9 %-60-133425921%25

PRO Q/A Maintenance %002828028%0

PSAP Maintenance %002828028%0

Search Maintenance 12 %-50-1753351835%33

2017-18 Radio Communications Customer Support

911 87 %1240304204100344%33

CLEMIS CAD Support %004404400440%0

CLEMIS Contractual Administrative Activities 4 %001814418%22

Regional & State Committee Activities 95 %1273529421109602%21

CLEMIS Customer Support %007373073%0

76,656 -1,92127,481 78,57751,096Subtotals 49,670 %65 %-3

Allocation Changes

06/22/2017 602 hours moved from CLEMIS Planned Maintenance and Upgrades from removing CJIS Security Upgrade.

06/22/2017 1,584 hours moved from CLEMIS Planned Maintenance & Upgrades from Corrections/Biometrics Planned Maintenance & Upgrades positive variance.

06/22/2017 280 hours added from CLEMIS Support & Maintenance Contingency.

06/30/2017 224 hours added to 2016-17 CLEMIS Support Services Customer Support from additional capacity.

A.77

CLEMIS Radio LG Support & Maintenance 2017-2018



%Complete

10/01/201612/31/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent


2017-18 Radio Communications Customer Support


OakWin Subscriber Units 303 %00928578350928%38

OakWin - Tower Sites 325 %00960604356960%37

OakWin - PSAP Equipment 508 %001,0604695921,060%56

OakWin - Central Switch (NSC) 130 %0-1523360163522%31

OakWin Support 17 %0085681785%20

OakWin Support - ISDN/PRI Monitoring/Reprting 53 %0021014169210%33

Conventional Support 24 %0016812840168%24

CLEMIS Radio Support 907 %2602,8961,8501,0472,956%36

2017-18 Radio Communications System Maintenance

OakWIN Unscheduled Maintenance 889 %0-32,7161,6881,0282,713%38

Conventional Unscheduled Maintenance 32 %-2-418815533184%17

MDC Maintenance 718 %001,5747468281,574%53

22,773 -2,4056,788 25,17818,391Subtotals 17,773 %73 %-11

Allocation Changes

06/22/2017 361 hours moved from Radio LG Planned Maintenance & Upgrades from positive variance.

06/22/2017 596 hours added from Support & Maintenance Contingency.

A.78

Information Technology January 19, 2018 2017/2018 Master Plan Quarterly Status Labor Definition Standards

Oakland County Department of Information Technology Page B.1

The planning and tracking of development resources are categorized to describe the various nature of work within the Department of Information Technology. These common definitions are a critical success factor to providing reliable data for planning and management reporting and analysis. The following are the 7 major labor categories: Non-Project All leaves of absence with or without pay, on or off-site time for

formal training, attending vendor demonstrations or trade shows, team and department meetings, employee evaluations, attending County-wide meetings related to Personnel, Retirement etc., status reports, Team Workbench time entry, Payroll attendance, e-mail and US mail, employee evaluation preparation, meeting with supervision regarding resource needs, budgeting, management meetings, and interviewing.

Team Management Resource tracking, rescheduling, staff reallocation, and resource

leveling across all projects. Customer Support Preliminary or detail scope and approach, work order preparation,

customer instruction and training, phone calls and e-mail response. Cross-training and system orientation.

Unscheduled System Maintenance Activity required to rebuild or repair a system. Consists of changes

made to software to fix errors and all hours associated with the resolution of Problem Reports. It also includes time investigating the problem prior to determining it is a bug.

Planned System Maintenance & Upgrades Planned or re-occurring activity in upgrading an existing software

package to expand current capabilities, fix existing bugs, or in anticipation of future system problems, needs, or changes.

System Enhancements Discretionary modifications to an existing operational system, either

to expand its current capabilities or to satisfy changed business, technical, or management requirements, or mandated changes, or to make operational changes in areas such as user procedures, production schedules, file retention procedures, or job instructions. Installation of a custom or canned feature to an existing package. Enhancement budgets cannot be used for Mandated projects.

New Development New systems work including construction of a new system,

implementation of new automation to replace a manual or aging system.

Information Technology January 19, 2018 2017/2018 Master Plan Quarterly Status Reporting Definitions


The following table defines the various information provided in the Project Management reports: Column Heading

Definition

Activity Name

The name of the project or the name of an Activity that is part of a large project.

% Cmpl

Percent of the project that is completed (Expended Hours / Revised Total Estimate).

Original Estimate

The original total estimate for the Activity prior to beginning the Activity. This estimate does not change throughout the life of the Activity in order to provide a benchmark against future Revised Estimates.

Expended Hours

Actual hours expended to date by IT resources.

Estimate To Complete

Estimated hours needed from today through completion of the Activity.

Revised Total Estimate

Actual Expended hours + the estimated hours to complete the Activity. This estimate is reviewed and revised often to provide the ability to determine if the Activity will be completed on-time according to the original Planned End Date.

Variance Hours

This is the number of hours the Activity is expected to be over or under the Original Estimated hours (Original Estimate - Revised Total Estimate). A negative number of Variance Hours indicates number of hours the project is expected to be over the Original Estimate. A positive number of Variance Hours indicates number of hours the project is expected to be under the Original Estimate.

Variance Percent

This is the percentage of hours the Activity is expected to be over or under the Original Estimated hours (Original Estimate - Revised Total Estimate). A negative Variance Percent indicates the percentage of hours the project is expected to be over the Original Estimate. A positive Variance Percent indicates the percentage of hours the project is expected to be under the Original Estimate.

START Planned

The original date the Activity was planned to start.

END Planned

The original date the Activity was planned to end.

START Revised

The current estimated date the Activity is planned to start. If the Activity has Expended Hours, then this is the date the Activity actually started. This is the date that appears directly below the START Planned date.

END Revised

The current estimated date the Activity is planned to end. If the Activity has 0 hours Estimate to Complete, then this is the date the Activity ended. This is the date that appears directly below the END Planned date.

Information Technology January 19, 2018 2017/2018 Master Plan Quarterly Status Leadership Group Representation


Information Technology Leadership Groups provide the vehicle for IT customers to help direct and allocate valuable IT development resources to initiatives and projects that are the most beneficial to the County organization as a whole. The following Leadership Groups are comprised of a single representative from each of the functional areas shown below.

Functional Area

Leadership Group

Department Division Designated Representative /

Alternate


Chair: Rebecca Schnelz

Vice Chair: Joanna Overall

Rec Sec: Jennifer Howden

Circuit Court Administrator, Family Division (includes FOC), Business Division, General Jurisdiction Division

John Cooperrider Chris Bujak Lisa Czyz

County Clerk Clerk & Elections Jennifer Howden Heidi Walling

District Court 52-1, 52-2, 52-3, 52-4 Jill Palulian Sharon Rupe

Health and Human Services

Children’s Village Joanna Overall Leigh-Anne Stafford

Probate Court Administrator, Estates and Mental Health

Rebecca Schnelz John Cooperrider

Prosecutor Appellate, Circuit, District, Juvenile, Family Support, Criminal Investigations, Warrants

Jeffrey Kaelin

Public Services Animal Control Bob Gatt Joanie Toole

Public Services Community Corrections, Circuit Court Probation, Medical Examiner

Barb Hankey Diana Carver



Functional Area

Leadership Group


Alternate

Finance/Admin

Chair: Lynn Sonkiss

Vice Chair: Kristy Slosson

Rec Sec: Pam Weipert

Board of Commissioners Administration, Library Chris Ward

Central Services Support Services, Materials Management

Todd Birkle

Corporation Counsel Corporation Counsel Joellen Shortley Pat Davis

County Executive Administration, Compliance Office - Auditing, Compliance Office – Purchasing, Media & Communications

Pamela Weipert Scott Guzzy


Homeland Security Tom Hardesty Sara Stoddard

Economic Development & Community Affairs

Workforce Development, Community Development, Business Development

Irene Spanos Dan Hunter

Human Resources Employee Relations, Human Resources

Kristy Slosson


Public Health Leigh-Anne Stafford Sara Stoddard

Management and Budget Accounting, Budget, Reimbursement

Lynn Sonkiss Terri Meiers

Public Services Cooperative Extension, Veterans Services

Garth Wootten Lauren Chamberlin

Risk Management Risk Management

Treasurer General Accounting Jody DeFoe



Functional Area

Leadership Group


Alternate

Land

Chair: Leigh-Anne Stafford

Vice Chair:

Art Holdsworth

Rec Sec: Tiffany Jacob

Board of Commissioners Parks and Recreation Phil Castonia

Central Services Aviation and Transportation Michelle Stover

Economic Development & Community Affairs

Development and Planning, Solid Waste

Dan Hunter Irene Spanos

Facilities Management Facilities Engineering, FM&O, Building Safety

Art Holdsworth

GIS Steering Committee Tammi Shepherd


E-Health Leigh-Anne Stafford Sara Stoddard

Management and Budget Equalization Tiffany Jacob

Register of Deeds Register of Deeds Ron Crank

Treasurer Tax Administration Jody DeFoe

Water Resources Commissioner

All Nancy Basch Tim Prince

IT Steering Committee

Information Technology eGovernment

Status provided to all Leadership Groups

Information Technology Internal Services


Information Technology Technical Systems & Networking


CLEMIS Strategic Planning Committee

CLEMIS Sheriff

CLEMIS Members

Information Technology January 19, 2018 2017/2018 Master Plan Quarterly Status Vacant Position Report


Position # Division Classification

02882 Admin / Internal Services Application Analyst Programmer II

09738 Admin / Internal Services Project Manager

11528 Admin / Internal Services IT User Support Specialist II

00881 Application Services Senior Systems Analyst

00981 Application Services IT User Support Specialist I

02081 Application Services Application Analyst Programmer III

03621 Application Services IT Business Analyst

02278 CLEMIS Chief - CLEMIS

07171 CLEMIS Telephone Communications Tech

09230 CLEMIS Customer Service Technician II

09234 CLEMIS IT Business Analyst

09581 CLEMIS IT Business Analyst

09645 CLEMIS Customer Service Technician II

10251 CLEMIS IT User Support Specialist II

10253 CLEMIS Application Analyst Programmer I

10483 CLEMIS Office Assistant II

10484 CLEMIS Application Analyst Programmer III

09238 Technical Systems & Networking Network Engineer Highlighted rows indicate positions that have been approved to be filled.

Information Technology January 19, 2018 2017/2018 Master Plan Quarterly Status Information Technology Statistics


Statistics October November December Total (Oct 2016 - 2017 2017 2017 Sept 2018)

Training Classes Held* 0 1 0 18

Number of Students 0 9 0 136

Number of Service Center Calls 2,950 2,848 2,412 41,534

*Does not include application specific training (Land Management, CLEMIS, etc.)

2017-2018 Master Plan by Leadership GroupAll HoursEnhancements/New Development Planned Maintenance/Upgrades Support/Maintenance

Leadership Group OriginalMasterPlan

Allocation

CurrentMasterPlan

Allocation

MasterPlan

Allocation

MasterPlan

Allocation

TotalAllocation

Pct Thru12/31/17

ExpendedHoursThru

12/31/17

Pct Thru12/31/17

Pct Thru12/31/17

Pct Thru12/31/17

ExpendedHoursThru

12/31/17

ExpendedHoursThru

12/31/17Courts Justice Administration 12,653 25,826 9,943 %38 3,450 1,651 %48 16,886 12,139 %72 46,162%51

Finance/Admin 10,829 19,772 9,128 %46 1,765 547 %31 10,588 6,983 %66 32,125%52

Land Systems 37,304 40,654 18,009 %44 23,615 6,846 %29 41,380 26,706 %65 105,649%49

eGovernment 25,522 28,583 15,673 %55 6,022 2,101 %35 23,622 15,080 %64 58,227%56

Internal Services 9,885 10,980 4,946 %45 5,431 2,530 %47 45,390 26,727 %59 61,801%55

Technical Systems & Network 50,813 56,561 35,000 %62 36,420 17,540 %48 83,433 56,058 %67 176,414%62

CLEMIS 51,884 55,371 26,096 %47 9,630 5,090 %53 73,006 49,670 %68 138,007%59

CLEMIS - Radio 10,598 8,326 1,974 %24 920 682 %74 27,095 17,773 %66 36,341%56

209,488 246,073 120,768 87,253 36,987 321,400 211,136 654,726Totals %49 %42 %66 %56

Target Percents* 62.5% 62.5% 62.5% 62.5%

*Note: Target Percents provided are simply benchmarks and assume that Projects/Support and Maintenance and delivered in a unified manner throughout the two-year Master Plan period.This many not be the case. Percent delivery will fluctuate based on the timing of the specified Projects and the demand for Support and Maintenance.

Parameters:Master Plan Start DateMaster Plan End DateTotal Days

10/01/201609/30/2018

730

C.1