Information Technology

Assessment

Board Report

San Jose Evergreen

Community College District December 13, 2011

From CampusWorks

• Carol Thomas

General Manager and CIO

CampusWorks Inc

• Liz Murphy

Chief Executive Officer

CampusWorks Inc

From Bunker Hill Community

College via Skype

• Jesse Thompson

Executive Vice President

4

About CampusWorks Inc.

• Exclusive community college focus

since 1999

• Independent & unbiased

• Higher education expertise in all

employees

• Core competencies include assessment

and planning activities

Acknowledgements

• The entire CampusWorks Inc. team would like to

acknowledge the welcome we received on campus.

• Staff, faculty, administrators and students were open

and frank in their conversations with us.

• The San Jose Evergreen Community College

District, Evergreen Valley College, San Jose City

College, and the Workforce Institute communities

provided us with thoughtful feedback about their

work.

• We appreciate the time everyone took from their

busy schedules to accommodate our information

gathering sessions.

Assessment Overview

Assessment Requirements

• Conduct an assessment of

Information Technology services

throughout the District

• Provide a written report reflecting

these findings

• Provide summary presentations to the

Colleges

• Provide presentation to Board of

Trustees

Assessment Goals

• Understand the current technology

environment

• Position the District and Colleges to

address the challenges that emerge

• Leverage the investments in time,

money and hard work

On-Site Visit Atmosphere

• High degree of participation

• High level of commitment to the

institution and students

• Tentative hopefulness

• Desire to see results, from this

assessment and from significant prior

work

Assessment Components

• Administrative systems

• Academic technology

• Network and infrastructure

• Desktop computing

• Planning

Industry Best Practices

Key Principles

• Stewardship

• Discipline

• Systems

SJECCD Technology Snapshot

• Absence of senior level technology

leadership

• Missing technology governance

framework

• Insufficient technology plans to

ensure confidence in technology

investments

• Challenges leveraging the prior

technology investments

SJECCD Technology Snapshot

• Underfunded life cycle replacement

• Underutilized Datatel Colleague

administrative system

• Limited or no documented policies

and procedures related to Datatel use

• Relatively low adoption of course

management system (Moodle)

• No student email system

SJECCD Technology Snapshot

• Robust and stable network, based on

current demand

• Relatively broad coverage of

classrooms with technology

Moving Forward

Stages

Remediation & Change

Stabilization Moving Forward

46

Remediation and Change

• Seasoned, executive-level technology

leadership

• Transparent and inclusive technology

governance process

• Comprehensive technology plans, aligned

with other institutional plans, and

including associated budgetary

implications

47

Stabilization

• Integrated administrative system

• Instructional technology

improvements, aligned with

academic vision

• Leverage investments

• Continual process improvement

• Ubiquitous availability of services

48

Moving Forward

• Showcase for efficiency and

effectiveness in the use of technology

in challenging times

• New and innovative programs

• Enhanced service delivery

• Secure and stable platforms

• Continued application of evolving

best practices

49

Strategic Recommendations

• Position the College toward its service goals,

leverage prior investments and ensure wise

investments in the future through distinctive

practices in

– Technology Leadership

– Technology Governance

– Business Process Review

– Technology Support

– Technology Planning

Questions?