INFORMATION

TECHNOLOGY

PROFESSIONAL

PORTFOLIO

The Professional Portfolio of

John J Kowalski

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Table of Contents Foreword ...................................................................................................................................................... 3

Highlights ...................................................................................................................................................... 4

Resume ......................................................................................................................................................... 5

Major IT Related Accomplishments ............................................................................................................. 7

Certifications ................................................................................................................................................ 8

CCNP Certification ..................................................................................................................................... 9

CCDP Certification ................................................................................................................................... 10

CCNA-WAN .............................................................................................................................................. 11

MCSE ....................................................................................................................................................... 12

Novell CNE ............................................................................................................................................... 13

CompTIA Network+ ................................................................................................................................. 14

CompTIA Project+ ................................................................................................................................... 15

Sniffer Certified Professional .................................................................................................................. 16

ITIL – IT Service Management ................................................................................................................. 17

Degrees ....................................................................................................................................................... 18

Associates of Applied Science ................................................................................................................. 19

Bachelor of General Studies .................................................................................................................... 20

Masters of Information Systems ............................................................................................................. 21

Personal Accomplishments ........................................................................................................................ 22

Training ....................................................................................................................................................... 23

Classes Taken .......................................................................................................................................... 23

Cisco Classes:....................................................................................................................................... 23

Novell Classes ...................................................................................................................................... 24

Microsoft Classes ................................................................................................................................ 24

Other Classes....................................................................................................................................... 24

Classes Led .............................................................................................................................................. 25

CIS-120 – Introduction to Local Area Networks .................................................................................. 25

CIS-122 – Introduction to Wide Area Networks ................................................................................. 25

CIS-123 – Introduction to TCP/IP ........................................................................................................ 26

CIS-221 – Packets and Protocols ......................................................................................................... 26

CIS-228 – Cisco Certified Network Associate ...................................................................................... 27

Presenter - Michigan Cisco Academy Conference .............................................................................. 27

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Miscellanea ................................................................................................................................................. 28

Honorable Discharge ............................................................................................................................... 29

U.S Copywrite Certificate ........................................................................................................................ 30

Certification of Election to Public Office ................................................................................................. 31

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Foreword

First off, I would like to thank you for your consideration and review of my talents and skills.

Most all IT professionals will profess that they demonstrate great people skills, a solid work ethic and a

cheery disposition. I however have the track record to back up these claims and more.

I have been involved in IT since 1986 and as such, I have had a front row seat to witness the

incredible growth and change in this exciting and dynamic career field. I have been fortunate to have

worked for several fortune 50 technology companies and have been on the leading edge of technology

deployment in almost all implementations of IT. I have had experience both in the trenches and in the

boardroom and I hold technical certifications as well as professional degrees. I have managed teams

that have made the companies I’ve worked for millions of dollars as well as saving the companies I’ve

worked for millions more. I’ve spearheaded the implementation of VoIP, VPN, and virtualization

technologies and have cut costs in every instance. I don’t just implement technology. I examine it, bend

it, stretch it and use it to its fullest possible benefit.

As an instructor in a public college I have taught IT professionally to hundreds of students and as

an elected local government official, I have leveraged my IT skills to save taxpayer money.

As a person skilled in IT, teaching and business I am proud of the fact that I am able to bridge the

gap between the boardroom and the data center. I am bilingual in-that I speak both business and geek.

Again, I wish to thank you for your consideration and review of my credentials. Should you have

any questions or would like to follow up, please do not hesitate to contact me.

Respectfully,

John Kowalski

(810) 395-5600

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Highlights

An executive overview of my talents and experiences

Effective, motivational manager of multiple groups of diverse technical professionals

Consistently saved money for every company I have worked for

IT department leader/project manager with the ability to plan and coordinate long and short term

projects of multiple scales and complexities

Innovator in IT integration and utilization

Cross-platform experiences in multiple vendor environments

Experience with budgetary management in corporate and local government settings

Ability to liaison between technicians and management on complex network issues

Coordinate/communicate daily with senior management on various projects, ideas and processes

Experience in coordinating intra-departmental and inter-departmental projects involving corporations as

well as local and state government agencies

Data Center Experience: Responsible for network design, deployment and maintenance of 14% of all of

the raised floor equipment EDS owns worldwide

Experience with most common network hubs/switches/routers/load balancers, etc. (Cisco, Nortel, ODS,

AT&T, Hughes, Cabletron, Net Equalizer, F5 etc.)

Received over 1100+ hours of professionally led vendor classroom training

Presented on various topics/strategies including the opportunity to present at the Cisco Networking

Academy® Conference in South East Michigan

25+ years’ experience training corporate IT users; 10 years teaching professionally at the College level

Certifications: CCNP, CCDP (ret), SCP, CNE, MCSE CCNA-WAN, Project + certified

Fifteen years’ experience in designing and maintaining networks

Author: IP Subnetting Made Easy – (Currently #40 in its category on Amazon.com)

Masters of Information Systems degree

Major corporations I have worked directly for/with:

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Resume General Motors, January 2013 to Present Title: Global Plant Operations Network Manager Currently I am the manager of fifteen highly skilled IT professionals at nine different General Motors

Manufacturing facilities across the United States

Technical project manager of a global initiative to re-address over 250,000 networked devices. This project involves coordinating the efforts of hundreds of individuals around the world. This has easily been one of the most challenging projects I have been involved with in my IT career

Pearson Press, September 2013 to Present Title: Technical Reviewer I am a technical reviewer for Pearson Press; the publisher of Cisco Press books. I have reviewed the CCDA,

CCENT-CCNA, CCNA-ICND2, CCNA-Security and CCNA-Voice offerings from Cisco Press.

St Clair County Community College, August 2004 to Present

Title: Adjunct Instructor

I have taught Introduction to WAN, Intro to TCP/IP, Wireshark, CompTIA Network plus and CCENT/CCNA classes as an adjunct instructor

Banyan Services, April, 2007 to December 2012

Title: Network Engineer

As lead engineer I am responsible for all aspects of maintaining service levels for this WiMAX Wireless internet Service Provider (WISP)

Banyan services supports 400+ rural wireless customers using a combination of SkyPilot, Net Equalizer and Cisco equipment.

Hewlett Packard/Electronic Data Systems, September 2006 to January 2013 Title: Network Infrastructure Specialist/Technology Consultant IV Team leader of 20 individuals on two teams supporting the Global Manufacturing environment using CiscoWorks,

HP Openview, Network Node Manager, NetScout and Cisco Security Tools such as Access Control Server and Cisco Security Manager

Firewall engineer/administrator for over 70 GM sites across the globe utilizing the Cisco Security Manager tool

Saved HP over $2.5 million by creating an in-house ticketing system utilizing COTS software

Created and conducted GM’s monthly global security vulnerability test/penetration test process and standards

Conducted an auditing project that tightened security and closed access to over 8 million IP addresses that were previously defined in the GM firewalls

Spearheaded the implementation of a completely redesigned firewall design for GM Manufacturing. Upon completion this new implementation, though untested, came under scrutiny of an intense GM audit shortly after implementation. This audit resulted in the department receiving a zero deficiencies report

PHNS March April 2005 to August 2006 Title: Senior Network Engineer Responsible for every aspect of network design, deployment, security and maintenance for a 5 hospital

enterprise located in mid-Michigan

Led a $6,000,000 VoIP upgrade project using equipment such as the Cisco 3825, 2815 and 2811 voice enabled routers, VG28XX Voice port gateways and various types of Cisco phones

Saved $600,000 by reworking the VoIP BOM and eliminating unneeded equipment

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Migrated thousands of users pursuant to network equipment upgrades that resulted in zero downtime

Completely redesigned the WAN to allow the interconnection of over 100 separate doctors’ offices data and VoIP to the McLaren home network

Electronic Data Systems, October 2003 to April 2005 Title: Network Infrastructure Specialist

Team lead/Tech Lead for the EDS Auburn Hills Service Management Center

Responsible for CCNA training of EDS personnel globally

Lead various special projects and customer deployments

Responsible in a technical leadership role for a team which monitors over 30,000 devices world-wide

Remotely supported Cisco CSS, Local Director and F5 load balancing devices

Coordinate inter and intra team activities such as change control, projects, etc.

Electronic Data Systems, October 1999 to October 2003 Title: Network Infrastructure Specialist

Worked to create the EDS Auburn Hills Information Data Center support team, a team of 13 which generated $13,000,000 of revenue for EDS

Responsible for the network aspect of approximately 14% of the entire raised floor space EDS owns worldwide

Team was responsible for the installation and de-installation of network equipment that resulted in pulling an average of 50 miles of CAT5/6 cable every year

Installed, maintained supported multiple Cisco routers, switches and load balancers

Installed, maintained supported Cisco CSS, Local Director and F5 load balancing devices

Trained and mentored dozens of individuals in attaining their CCNA/NP/CCDA/DP/MCP/MCSE and other exams

Electronic Data Systems, October 1997 to 1999 Title: Network Infrastructure Administrator

Installed over 100 individual Cisco devices supporting a customer base of over 2500 users at three locations

Utilized my CNE/MCSE skills to interface/coordinate between the server and network teams for server moves/adds and changes

Solely redesigned network architecture and upgrade at two GM auto plants (Grand Blanc and Flint Metal Fabrication)

Electronic Data Systems, October 1995 to 1997 Title: Level II Help Desk

Help desk phone support with on-site follow up as required

Network administration, trouble shooting and upgrade for a 4000+ user network

Instrumental in the upgrade of the GM servers from Novell 3.12 – 4.1

Responsible for training/mentoring new EDS and EDS contract employees

United States Air Force December 1985 December 1989 Title: Current Intelligence Specialist

Directed the PC department of the branch including installation and maintenance of hardware and software

Awarded early promotion and commendation from the Inspector General

Awarded the Air Force Commendation Medal

TS/SCI/SBI Security Clearance

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Major IT Related Accomplishments

An effective manager of diverse cross-functional IT professionals around the globe

End to end management of one of the largest IP migrations in GM involving over 250,000 end notes and the activities of hundreds of people.

Formed a new team of 13 individuals for the EDS Auburn Hills Data center. This teams efforts and quality of work netted EDS a net ROI of over $1,500,000 per employee.

Directed the VoIP implementation for the McLaren Healthcare system. This $6,000,000 effort realized a ROI in less than 30 months, simplified the voice plan for the corporation and connected 5 geographically separated hospitals with over 100 doctors’ offices.

Saved the McLaren medical system $600,000 by eliminating excessive and redundant costs during the VoIP rollout.

Wrote a custom IT ticketing system for Hewlett Packard using Microsoft SharePoint and InfoPath. This allowed HP to discontinue several system applications they were leasing saving them $2,200,000.

Key contributor in the BMC replacement project wherein my team replaced the BMC toolset with HP Operations Manager (HPOM), which saved HP an estimated $1 million dollars per year.

Technical reviewer for Pearson Press; author of the Cisco Press series of books.

Successfully managed, coordinated and implemented the GM Block point upgrade project for three years in a row which replaced the initial operating system (IOS) on nearly 150 GM firewalls each year around the world; all without loss of service.

Engineered, tested and deployed the first ever GM implementation of CSM. CSM is a

firewall configuration management tool which allowed GM/HP to reap a significant cost savings and at the same time reduce post-change outages caused by failed change implementations.

Have trained hundreds of individuals both professionally and one-to-one on all types of IT technologies.

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Certifications

Following are copies of the main certifications I have attained from various major IT corporations and

industries including:

Cisco

Novell

Microsoft

ITIL

CompTIA

Network General

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CCNP Certification

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CCDP Certification

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CCNA-WAN

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MCSE

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Novell CNE

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CompTIA Network+

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CompTIA Project+

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Sniffer Certified Professional

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ITIL – IT Service Management

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Degrees

Following are the degrees I have earned including

Associates – Community College of the United States Air Force o Intelligence and Imagery Analysis

Bachelor – University of Nebraska at Omaha o Major – Geography o Minor – Computer Science

Masters of information Systems – Baker College o 3.98 Summa Cum Laude

Masters of Arts in Pastoral Studies – Sacred Heart Major Seminary o Currently pursuing this degree

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Associates of Applied Science

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Bachelor of General Studies

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Masters of Information Systems

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Personal Accomplishments

Wrote several white papers for both public and private consumption. These include those posted and adopted internally in EDS, on various blogs and in academia in the classes I’ve taught and those I’ve attended as a course of study

Provided training and customer documents that are used both internally and externally covering topics ranging from IP subnetting, security practices, virus mitigation policies for a data center, protocol operations, and layer two switch management best practices

I have hosted several talks at the SC4 campus to classes and to the public regarding IT as a career choice. On several occasions I have appeared as a guest speaker in other instructors’ classes to lecture on various topics of IT and the career opportunities. I have also appeared as a speaker on a panel of advisors at a public “career day” at the SC4 campus

I have authored several dozen procedural documents in my current position and many more in past positions that have expanded the knowledge base of the team for numerous tool sets

I have authored and published a book on the topic IP subnetting (ISBN 978-1-61539-175-5) that is used as a textbook for the students I teach. It has been adopted by several universities and colleges and is sold worldwide via Amazon.com

I held to position of chair of the St. Clair County Community College Academic Advisory board

Worked in military intelligence and was entrusted with some of our nation’s highest secrets during the close of the cold war

Have organized and led several public events and fundraisers

Founded the annual public reading of the Declaration of Independence in Emmett township

Held public office as the Trustee of Emmett Township

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Training

Classes Taken I have been fortunate enough to have attended over 1,100 hours of direct, hands on professionally led classes by some of the best instructors in the industry. These include:

Cisco Classes:

Introduction to Cisco Router Configuration o This class introduced me to the fundamentals of Cisco router configuration

Cisco LAN Switch Configuration o This class introduced me to the fundamentals of Cisco switch configuration

Configuring, Monitoring and Troubleshooting Dialup Services o This class revolved around the nuances of configuring Cisco dial-up solutions

Advanced Cisco Router Configurations o An advanced version of the Introduction to Cisco Router Configuration Class

Cisco Internetwork Troubleshooting o Very much a hands on troubleshooting lab.

Designing Cisco Networks o This was a preparatory class for the CCDA Cisco Certification

Cisco Internetwork Design o This was a Preparatory class for the CCDP Cisco Certification

Managing Switched Internetworks o This class was part of the (now discontinued) CCNA-WAN track

Multiband Switch and Service Configuration o This class was part of the (now discontinued) CCNA-WAN track

Installing Cisco WAN Switches o This class was part of the (now discontinued) CCNA-WAN track

SNA to IP Migration o This class prepared me for a specialty track for connecting Cisco devices to Mainframes

Interconnecting Cisco WAN Switches o This class discussed the design of WANs using the IPX, IGX, BPX and AXIS Shelf devices

SNA for Multiprotocol Administrators o This class prepared me for a specialty track for connecting Cisco devices to Mainframes

Channel Interface Processor o This class prepared me for a specialty track for connecting Cisco devices to Mainframes

Advanced BGP o Preparatory class for the CCIE certification

Cisco CCIE Preparatory Course o A particularly brutal boot camp for the CCIE certification

Content Service Switch Operation and Configuration o Specialized course for the Content Service Switch

Cisco Voice over IP o Specialized Cisco course for VoIP services

Cisco Quality of Service o Specialized Cisco course for VoIP services

Cisco Security Manager/Monitoring, Analysis and Response System o Specialized Cisco course for the Cisco Security Manager firewall management tool

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Novell Classes

Novell Server Administration o Introduction to Novell Services and networking

Networking Technologies o Introduction to NetWare

Netware Administration o In-depth foray into managing networks with ZEN and Netware

CNE 4.1 to 5.1 o Upgrade class for Netware 4.1 to 5.1

Design and Implementation o Study of proper design of Netware networks

Building Intranets o Study of the proper design for Netware over WANs

Service and Support o Specialized class for support of Netware servers and networks

Installation and Configuration o Primer on installing the Netware software

Microsoft Classes

Windows 98 Installation and Configuration o As the title indicates, this class centered on Windows 98 (yes, I am dating myself)

Networking Essentials o A Networking class from the standpoint of Microsoft

Supporting Windows 95 o Again, I am dating myself here

NT Server in the Enterprise o And here…

Other Classes

IBM OS2 Installation and configuration o Instructor lead class for the IBM OS2 operating system

CCNA or CCENT? Which path? o On online class led by Todd Lammle

Cisco Nexus Introduction o An introduction to the Cisco Nexus Initial Operating System (IOS)

ITIL Foundations o The cornerstone standard for IT departments

VM Ware Configuration Workshop o A VM Ware basic training course

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Classes Led

CIS-120 – Introduction to Local Area Networks Description:

Knowing how to install, configure, and troubleshoot a computer network is a highly marketable

skill. This course introduces the fundamental building blocks that form a modern network, such

as protocols, topologies, hardware, and network operating systems. It provides coverage of the

most important concepts in contemporary networking, such as TCP/IP, Ethernet, wireless

transmission, and security. After completing this course you will be prepared to pass CompTIA’s

(the Computing Technology Industry Association’s) Network+ certification exam.

Course objectives

An Introduction to Networking Standards and the OSI Model Transmission Basics and

Networking Media Introduction to TCP/IP Protocols Topologies and Ethernet Standards Network

Hardware WANs and Remote Connectivity Network Operating Systems In-Depth TCP/IP

Networking Voice and Video Over IP Network Security Troubleshooting Network Problems

Ensuring Integrity and Availability Network Management

Upon conclusion of this course of study, the student will have a basic knowledge of the

operation of network hardware and software protocols within the TCP/IP suite. The student will

also learn how the various network nodes such as servers, printers and computers interconnect

and affect each other. A major part of the class is to research, design and engineer a medium

sized network upgrade solution for a fictitious company.

CIS-122 – Introduction to Wide Area Networks Description:

Participants in this course will learn the technologies used to move voice, data and video across

long distances. They will discover important new technologies such as Asynchronous Transfer

Mode (ATM) that integrate voice, data and video communications. You will learn the basic

concepts of how information is transported over a WAN from physical layer to application layer,

and how these technologies work.

Course objectives

1. Describe today’s telecommunications infrastructure.

2. Describe the relationship between telecommunications networks, cable television networks

and wide area data networks.

3. Identify and describe the technologies used for communications.

4. Define and describe in detail the lower 3 layers of the OSI model.

5. Design a WAN given various situations.

6. Describe the features of routers, switches, MUXs, CSU/DSUs and modulator/demodulators.

7. Analyze traffic data and determine bandwidth needs.

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CIS-123 – Introduction to TCP/IP Description:

The world's largest network, the Internet, is also one of the world's most powerful

communication tools. Nothing like it in the history of human endeavors compares. The Internet

communicates over a suite of protocols called the TCP/IP Suite. The Introduction to TCP/IP

course will help participants learn how to identify TCP/IP layers, components and functions.

Navigation tools, TCP/IP services and troubleshooting methodologies are also covered in this

course.

Course objectives

1. Recognize TCP/IP layers, components, and functions, and map these to the OSI model 2. Describe and implement TCP/IP application services that support electronic mail, remote

terminal access, network management, Web access, and file transport across routed networks 3. Explain TCP/IP protocols used to transport data over intranets, extranets, and the Internet 4. Identify and utilize Internet navigation and searching tools such as Web browsers (HTTP) and file

transfer services (FTP, TFTP) 5. Design and implement sub networks 6. Design and implement Classless Interdomain Routing (CIDR) 7. Choose a routing protocol based on network size and service requirements, including QoS/ToS

routing, VLSM, and link redundancy 8. Describe TCP/IP support services, including DNS and DHCP 9. Use TCP/IP tools to troubleshoot and isolate internetwork communications failures 10. Explain how TCP/IP supports converged voice and data networks (VoIP) 11. Examination of security issues within a TCP/IP network

CIS-221 – Packets and Protocols Description:

In this course we will examine the network analysis tool, Wireshark. With Wireshark we will be

able to answer questions like: How do you know your network is running at its peak? How do

you know that it’s not being attacked right now? Do you have a baseline for your network? We

will examine the bit level operation of the most common protocols on IP networks today and

learn how to detect and repair them when things go wrong.

Course objectives

1. Recognize OSI model layers, components, and functions of each layer. 2. Learn who uses network sniffers and why. 3. Learn basic networking components, their uses and where they are located in the network 4. Dissect the top 4 network protocols in use on an IP network 5. Learn the history and background of the Wireshark tool 6. Determine the best location and circumstances for deploying Wireshark 7. Install Wireshark 8. Create a myriad of filters for data collection and display 9. Provide in depth coverage of Wireless networking 10. Examine real-world packet captures

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CIS-228 – Cisco Certified Network Associate Description

The CCNA Route and Switch certification validates the ability to install, configure, operate, and

troubleshoot medium-size routed and switched networks. CCNA certified professionals have the

knowledge and skills to make connections to remote sites via a WAN, and mitigate basic security

threats. CCNA Route and Switch training covers (but is not limited to) the use of these topics:

IOS, IPv6, IPv4, OSPF, RIP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line

Interfaces, Frame Relay interfaces VLANs, Ethernet, VLSM, and basic traffic filtering.

Course objectives

1. Describe the purpose and functions of various network devices 2. Select the components required to meet a network specification 3. Use the OSI and TCP/IP models and their associated protocols to explain how data flows in a

network 4. Describe common networked applications including web applications 5. Describe the purpose and basic operation of the protocols in the OSI and TCP models 6. Describe the impact of applications (Voice Over IP and Video Over IP) on a network 7. Interpret network diagrams 8. Determine the path between two hosts across a network 9. Describe the components required for network and Internet communications 10. Identify and correct common network problems at layers 1, 2, 3 and 7 using a layered model

approach 11. Differentiate between LAN/WAN operation and features

Presenter - Michigan Cisco Academy Conference

I have on two occasions been privileged to present to Cisco certified instructors on two separate occasions on the subject of IP Subnetting.

I have on a number of occasions presented talks on IT as a career possibility to High School, College and professional audiences

I have also taught a number of religious education classes

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Miscellanea

Chair: Saint Clair Community College Academic Advisory Board – 2007-present

Member: Association of Computing Machines – 2008 – Present

Charter member: Association for Information Systems – Baker College

Student Advisor: Newman Club; Saint Clair Community College

Author: IP Subnetting Made Easy (ISBN 978-1-61539-174-5)

Member Michigan Township Association

Red Cross Donor – attained 1 gallon pin

Member Disabled American Veterans - 0% Disabled Veteran Status

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Honorable Discharge

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U.S Copywrite Certificate

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Certification of Election to Public Office