information technology services monday august 27, 2012 samuel merritt university 2012 faculty...
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Information Technology Services
Monday August 27, 2012
Samuel Merritt University2012 Faculty Orientation
Blair SimmonsDirector, Information Technology Services
IT Services – What We DoSERVICE DESCRIPTION
Administrative Information Systems Student/Alumni Records, Financial Aid, FIA, Student Health Systems
Business Equipment Printers, Copiers, Fax Machines, Scanners, OMR Readers
Classroom Technology and Media ServicesMultimedia Systems, Multimedia Support, Video Production, Video Conferencing
Computer Labs Computers Located in library, open access lab, and restricted use lab facilities
Computer Networking LAN, WAN, intranet, and internet services on all campuses
Computer SoftwareLicensing, maintenance, functionality assurance, deployment, and technical support of software applications licensed to the University
Directory ServicesMaintenance and publication of internal employee and student contact information
Email Email services for Faculty, Staff and StudentsMobile Communications Phones and PDA's for qualified employees
Personal Computers Desktop and mobile computers for full time employees
Telephone Services (Learning Centers) Telephone services on Sacramento, San Francisco, and San Mateo campuses
User Access/User Security Provision and maintain user identity and access to information systems
User Technical Support Helpdesk services for faculty, staff, and students
Web Sites/Web ApplicationsHost, manage, and support the University's website and custom web applications
Wireless Networking Provide wireless networking on all campuses
Other Technology Services
SERVICE DEPARTMENT PHONE NUMBERBlackboard and Canvas Learning Management Systems Academic and Instructional Innovation 510.869.6836, option 1
Campus Security/Surveillance Systems Facilities 510.869.1505
ID Badges Facilities 510.869.1505
Library Online Articles and Indexes Library Services 510.869.8900
Library Online Public Access Catalog Library Services 510.869.8900
Microsoft Office Application Assistance PC Helps 877.897.8107
Respondus Lock-Down Browser Academic and Instructional Innovation 510.869.6836, option 1
Telephone Services (Oakland Campus) Facilities 510.869.1505
Turning Point Audience Response Systems Academic and Instructional Innovation 510.869.6836, option 1
What’s New
•We’ve Moved!•Media Services join ITS• Lifetime Access for Alumni•Canvas Learning Management System•Par Score Test Scoring Software• Student Attendance Certification –
interface enhancements
IT Services New Office Location
Par Score Training DatesCampus Date and Time Location
San Mateo Wed. 9/5: 9am – 1pm 2nd Floor
Oakland * Fri. 9/7: 9am – 1pm Peralta MOB 4005
Oakland * Wed. 9/12: 9am - 1pm Peralta L830
San Mateo Fri. 9/14: 2pm – 5pm 2nd Floor
Sacramento TBA TBA
* Oakland training sessions open to the first 25 registrants each day. Register online at: https://www.samuelmerritt.edu/information_technology/parscore_training
What’s Coming
• Video and Web Conferencing• Simulation Center Expansion• iPads• Epic E.H.R. System• Cloud-Based File Storage•Website Redesign
Website Preview
SMU on Facebook
www.facebook.com/SamuelMerrittUniversity
Security: Protecting Against Information Theft• Securing your Workspace
• Computer Disk Encryption
• Email Encryption
• USB Device Encryption
• Keeping your Computer Safe
Getting Help
ITS Helpdesk
www.samuelmerritt.edu/helpdesk
Questions