INFOTRIEVE

document delivery done right!

Why Document Delivery?

Over 15 million article transactions last year for ILL and document delivery

More databases available to more users = more requests for articles, many not online, many not in local collections

When ILL departments are faced with a big increase in orders traditional systems break down

Evaluating Options:What Each Customer Should Consider

Copyright Compliance Full-Service or Single-source document delivery Ease of ordering Delivery Methods Payment Methods Price Turnaround Time Customer Service and Support Compatibility with existing library systems and

automation

Two Very Different Kinds of Document Delivery

Services:

• Full-Service Document Delivery

• Single-source (or captive collection) suppliers

Full-service Document Delivery:

Full-service suppliers use multiple sources A service, not just a source The best option if you have a lot of requests

coming from a variety of sources Many ordering, billing & delivery options An emphasis on customer service &

support Value-added services and integration tools Outsourcing options

Features for Consortia:

End-user Interfaces and Account Management: each student is a patron

Disintermediation: order bounce-back and end-user delivery

Fund Accounting: distributed deposit accounts

Compatible with many database vendors and library automation systems

Document Delivery Contracts for Consortia:

The higher the level of participation, the greater the benefits for all

One pipeline for all orders reduces costs, simplifies statistics and account management.

Leverage the benefits of automation and resource sharing

Case Studies:

California State University UALC University of Arizona OhioLINK Australia Corporate library families

Pricing for Consortia

Full price is $9.75 per article, plus copyright

Accounts with over 2,000 orders per month get discounts as deep as $6.75 per article

What’s the downside?

• Document Delivery costs don’t fit into the typical library budget – even though prices are cheaper than overall costs of interlibrary loan.

• Copyright royalties may be controversial, but the cost of compliance record keeping may be higher than the royalties

“The bottom line is about reducing the time that skilled people spend on routine, clerical tasks, so they can spend more time serving the information needs of their organization – more satisfying for them and more productive for their organizations. It’s especially relevant now, when library staffing is cut to a minimum, but an organization’s need for good information in a competitive global environment is critical.”

Richard Barber, Infosentials.