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8/12/2019 ING_2661_InterpretIndigo_P2_v7_2

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A design guide for Hotel Indigo hotelsInterpret Indigo

EMEA VERS ION 1


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IntroductionThe Interpret Indigo guide has

been designed to help you

understand the Hotel Indigo

brand and create your own

bespoke and unique hotel.

This document has two sections,

which should be read together

when designing a Hotel Indigo.

Section 2

Property StandardsGives you the detailed specifications

that must be included in the design of

the hotel to fulfil the criteria that are a

prerequisite of the Hotel Indigo brand and

an InterContinental Hotels Group hotel.

Section 1

Design GuidelinesExplain the brand and describe the

design inspiration that underpins the

brand, the brand hallmarks, which must

be represented in every hotel and the

key elements of the guest experience.

WWW.HOTEL INDIGO.CO.UK


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Section1



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DESIGN GUIDELINES

The Hotel Indigo Brand 1

target customers 2

brand character 3

positioning 4

Brand Hallmarks 6

fresh design 7intriguing story 8

inviting guest rooms 9

inspired service 10

continuous renewal 11

Design Inspiration 12

fibonacci sequence 13

the golden ratio 14

The Customer Journey 15

the exterior 16

the lobby 17

front desk 18

corridors and stairwells 19

guest rooms 20

guest bathrooms 22

restaur ant and bar s 23

public restrooms 24

meeting rooms 25

fitness studio 26

The Design Process 27

pre-contract design meeting 28

2nd design meeting 29

final design review 30

design renewal 31gener al infor mation 32

Whats InsideSection 1


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The Hotel Indigo Brand

Hotel Indigo is IHGs upscale

boutique hotel brand located

in urban locations for guests

who want an alternative to

conventional hotels.

Each hotels design is unique,but is always

underpinned by the brand characteristics

and hallmarks.

As fits its boutique style, Hotel Indigo hotels

are small, typically 60-160 guest rooms withfacilities limited to the key ones our target

guests require - an open-plan reception area,

an adjacent restaurant/bar, with street access

where possible and a fitness studio.

Each guest room is individually designed

with guest optimum comfort in mind.

DESIGN GUIDELINES 1


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target customers

2DESIGN GUIDELINES

The target guests are defined more by their

attitude than their demographics.They are

strongly interested in style and design, but not

looking for over the top levels of service or

endless facilities.

They are independent,confident business travellers

who do not need all the services of an upscale hotel.

Typically they will be

Aged 30-50, but attitudinally mid thirties

Evenly split male / female, business and leisure

Business travellers from a broad spectrum

of industries from banking to pharmaceuticals

to media companies.

Predominantly married or living

with a partner

They enjoy traveling, even for business

They want a hotel that

is a bit different and quirky

gives me the reassurance of knowingwhat to expect and that Ill be looked

after if something goes wrong, but

doesnt feel like a corporate hotel

feels stylish and comfortable

has original buildings and a

contemporary, chic and

interestingdesign

has service which feels more

personal and individual

reflects the city I am staying in


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3DESIGN GUIDELINES

brand character

Stylish Hotel Indigo is understated yet

aspirational in its feel, contemporary and

just chic enough to appeal to its

sophisticated audience.

Approachable the sense of style

is balanced with genuine warmth;

Hotel Indigo is unpretentious, hassle-free,

friendly and above all comfortable.

This is not a hotel where guests struggle

to turn on the lights or washbasin taps.

Every element of the hotel make guests

feel at ease.

Local the unique nature of each hotel

is underpinned by a sense of place.

Each hotel should authentically reflect

local culture and values and guests

should feel the character of the host city

and neighbourhood.The hotel could only

exist where it is located.

Intriguing Hotel Indigo should have

an element of intrigue.There should be

unexpected and surprising elements that

reinforce the hotels unique nature and

stimulate the senses.This will be

supported by the elements of renewal

that are integral to the brand and the

use of the Hotel Indigos two design

inspirations the Golden Mean and the

Fibonacci Sequence (see page 13).

The personality of the

Hotel Indigo brand is

defined by a set of

characteristics that

describe how the

brand behaves and

how it feels to the

guest.These must be

present in everyelement of the hotel.


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Hotel Indigos relationship to its

competitive set has been defined

in five key areas:

design

uniqueness of rooms

restaurants and barsservice style

distribution

4DESIGN GUIDELINES

positioning

Boutique hotels vary greatly in

terms of design, food and drink

offerings and services in general.

Hotel Indigos competitors are an

eclectic group, often individual

properties with their own unique

positioning in the market place.

Hotel Indigos target market seeksomething different from the beige

box corporate hotel, but they do

not want anything too extreme.


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5DESIGN GUIDELINES

positioning charts

Soft and accessible, not cutting edge,hard design

BLANDMODERNITY

CUTTINGEDGE

4-5 different room designs, unique to each hotel

COOKIECUTTER

EVERY ROOMUNIQUE

Casual gourmet,table and counter service

FASTFOOD FINE DINING

Intuitive personal service, not stuffy or over-whelming

TREATED ASA NUMBER

ULTIMATEPERSONALISATION

ANYWHEREEVERYWHERE ONEOFFS

DESIGN

UNIQUENESS

RESTAURANTS

AND BARS

SERVICE

DISTRIBUTION

Hotel du Vin&

Bistro


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Brand Hallmarks


Every Hotel Indigo has the

individuality of a boutique hotel

that our target audience seek.

Our brand hallmarks are the

reassurance to our guests that

they are staying with a brand that

is part of a leading international

hotel company.

fresh design

intriguing story

inviting guest rooms

inspired service

continuous renewal

The five hallmarks that represent

the Hotel Indigo brand are

DESIGN GUIDELINES 6


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7DESIGN GUIDELINES

Hotel Indigo must look fresh,

inviting and contemporary.

Natural light and vibrant colours

should be used to make the

hotels feel spacious and airy.

The hotel should evoke a personal

relationship with the guest,

offering a unique and surprising

experience.

Fresh design will be achieved by

The use of vibrant colours

Lots of light, a spacious and airy feel

The use of organic and natural texture

and fabrics

Imagery, case goods and soft

furnishings that reflect the storybehind the hotel

Visual use of the Fibonacci Sequence

and the Golden Mean subtly

integrated throughout the hotel

Exterior landscaping and interior

planting

fresh design


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8DESIGN GUIDELINES

intriguing story

Chicago, Gold Coast uses

Blues Brothers quotes in

backward writing

Nashville, Tennessee

uses country music,

as its inspiration

London Paddington features

images of the nearby worldfamous railway station

Guests are attracted to boutique

hotels by their unique character, so

each Hotel Indigo has its own story

to tell. These narratives are often

based on its location or the building

in which the hotel is housed.

Buildings or locales that do not provide a basis

for a story have the option to focus on the

design principles of the Golden Mean and the

Fibonacci Sequence (see page 13), which can

appear in the hotel in many subtle ways such as

art objects, furniture or the graphic design of

wall murals.


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inviting guest rooms

9DESIGN GUIDELINES

Hard flooring, rugs,

textures and furnishings

create an eye-catching

and contemporaryenvironment.

Rainfall showers

in contemporary

glass enclosures

give guests a

stimulating and

refreshing start

to their day.

The individually-designed guest rooms

are where the Hotel Indigo Experience

comes to life, the design must create an

atmosphere that invites guests to relax.

Over-sized beds

with plush bedding

stand high off the

floor combined

with soft relaxing

chairs or sofas to

provide places for

guests to unwind.

Large wall murals

make a dramatic

visual statement.


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inspired service

10DESIGN GUIDELINES

Service at Hotel Indigo is never about one-

size fits all. The friendly staff offer a

personalised service to every single guest.

Hotel Indigo prides itself on an intuitive and

spontaneous service culture. Staff are

constantly alert to signals that provide

opportunities to surprise and delight guests intotally unexpected ways. The hotel culture is

genial and informal.

The Invite Inspiration programme is available

to all hotel owners to enable them to develop

this culture in their hotel.


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11DESIGN GUIDELINES

continuous renewal

Hotel Indigo never becomes tired;

subtle changes mark the changing

of the seasons and elements of the

design are regularly refreshed.

Every four years - a brand standard

of introducing design updates to soft

furnishings and rugs, changes to the

wall murals and fresh decoration ensures

that returning visitors have a continuousstream of new experiences and the hotel

remains contemporary and stylish.

IHG require a presentation of the

proposed changes six months prior to

their implementation (see page 31).

Seasonally - internal signs, restaurant

menus and graphics in the reception area

are changed through the use of images

chosen by the brand to reflect the time

of year. Ambient changes add to the

seasonal mood - scents like cinnamon

in winter or fragrant flowers

in summer and soft music indicative

of the time of year is played incommunal areas. Plants and flowers

inside the building are also renewed.


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12DESIGN GUIDELINES

Design Inspiration

Hotel Indigos design inspiration is the

numerical sequence known as the Fibonacci

Sequence and the ratio based on Phi that

the ancient Greeks called the Golden Mean.

These intrinsically linked concepts have beenused in some of the most pleasing works of art

and architectural masterpieces through the

centuries to create a sense of beauty and

aesthetic proportion.

These design inspirations should

underpin the hotels design in

subtle ways and add to the intrigue

of the hotel, it should never be

overwhelming or too overt.

Some examples

The shape of elements in the

hotel such as the front desk or

lighting features

The number of drawers in the

guest room furniture or wall art

and decorations

Wall art and decorations


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13DESIGN GUIDELINES

fibonacci sequence

In the 12th century an

Italian Mathematician,

Leonardo Fibonacci

discovered a fascinating

numerical sequence.

Starting with 0 and 1,

each new number in

the sequence is achieved

by adding together theprevious two, thus

0 + 1= 1

1+ 1 = 2

2 + 1 = 3

3 + 2 = 5

5 + 3 = 8

8 + 5 = 13and so on.

This sequence is astonishing because

it is found all around us throughout

the natural world.

It can be seen in flowers where the

number of petals of many species match

the sequence, e.g. the 2 petals of a pansy

and the 8 petals of a clematis; it can also

be seen in the growth pattern of

pineapples and ferns.

The Fibonacci Sequence can be used

to create a rectangle made up of

inter-connecting squares known by the

ancient Greeks as the Golden Rectangle.

By drawing a quarter circle between

the corners of these squares creates

the Fibonacci spiral.


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14DESIGN GUIDELINES

the golden ratio

Many centuries before

Fibonacci the ancient

Greeks identified a ratio

that works in a similar

way to the Fibonacci

sequence. They called

this the Golden Ratio.

The Golden Ratio, also known as the

Golden Mean, the Golden Section and

Divine Proportion is a ratio or proportion

based on the number Phi = 1.618.

The Greeks believed that the ratio created

perfect beauty, they identified it in parts of

the body and the face and they applied it to

architecture, most famously the front elevation

of the Parthenon in Athens.

The Golden Ratio can also be seen in the art

of the Renaissance in particular in the work of

Leonardo da Vinci who was a great exponent

of the balance and harmony that the

application of the Golden Mean could achieve.

Da Vinci famously recorded his thoughts in

mirror writing, the use of which is a brand

requirement in public areas of the hotel.


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The Customer Journey

15DESIGN GUIDELINES

The overall design feel should be

contemporary but not faddish, it must

integrate the brand hallmarks and the design

must carry through the whole guest journey

from their first sight of the hotel to the

moment they check-out.

The hotel should evoke a personal relationship

with the guest, offering them a unique and

surprising experience that evokes the location of

the hotel.

The hotel should embody the current interiortrends of the hotels location to ensure the

hotel always has a sense of time and place.

Research has shown that our target customers

prefer a sense of design which is soft and

accessible, as opposed to cool and minimalist

and the proposed concept should reflect this.


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the exterior

16DESIGN GUIDELINES

Hotel Indigo can live happily in both

conversion sites and new buildings.

The ideal building has an arresting aspect

and a unique character. It can be historic

or have quirky architecture or a cultural

association.

In older buildings, keeping architectural

features will add to the Hotel Indigo

experience.

The first view of Hotel Indigo should

establish its credentials as a stylish

unique proper ty.

This can be achieved by

Striking use of exterior lighting to

enhance the character of the building

Dramatic canopies to signal entrances

External planting and terraces to give

al fresco areas around the hotel

Street entrance to the restaurant to

encourage local resident traffic


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17DESIGN GUIDELINES

the lobby

The design concept should be

evident from the minute the guest

enters and should flow seamlessly

and naturally as the guest moves

through the hotel.

Entering the lobby should be a

sensory experience for the guest

with the use of colour, light and

natural textures and finishes.

The seasonal changes

(see page 11)to graphic elements,

music and scent must have a

solution in the proposed design.

A feeling of intimacy and

connection with the guest is

essential for Hotel Indigo but this

must not be achieved through the

introduction of dark, moody areas.

Large public areas require smaller

intimate space to be created to

break up the space.


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front desk

18DESIGN GUIDELINES

The front desk in

Hotel Indigo serves

multiple functions;

reception, cashier,

business services

support and concierge.

The desk is a primary point of interaction

between the hotel and guest and it must be

clearly visible from the hotel entrance and

immediately recognisable as the reception area.

The front desk must embody the Hotel Indigo

values and so it must be open and accessible,

allowing staff to easily circulate into the guest

areas. It must never be a barrier and therefore

as low as possible for a working facility and alloperational equipment should be out of sight.

There is no requirement for branding around

the front desk so long as there is a logo

somewhere obvious in the reception area.


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corridors and stairwells

19DESIGN GUIDELINES

The guest room corridors,

staircases and stairwells are an

area where Hotel Indigos sense of

intrigue can be brought to life.

They must include elements of

visual impact, such as art in unlikely

places like ceilings or on end walls,

or unusual corridor walls.

Lighting should add to a sense of

theatre in the corridors and the

design should reflect the interior

design of the rest of the hotel.


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guest rooms

20DESIGN GUIDELINES

Guest rooms are the heart of

Hotel Indigo and they must

visually communicate the boutique

nature of the hotel.

There are no minimum room sizes,

the key requirement is that the

room transmits a sense of

wellbeing and comfort as well

as accommodating all the

required furniture elements.

An eye-catching and contemporary

environment is created through

hard flooring, rugs and texturedfurnishings.


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guest rooms (continued)

21DESIGN GUIDELINES

High quality cotton bed linen

adds to the bed and sleep experience.

State-of-the-art entertainment

including flat screen TVs and an MP3

player docking station is a brand

requirement.

There is also a requirement for a

chilled mini deli in place of the

traditional mini bar.

Large murals are used to make a

dramatic statement. Murals should

be prominently positioned either

behind the bed head or as a

feature wall.

Furniture must not appear mass

produced and both the room

and the furniture should contain

elements of intrigue and surprisesuch as colour in drawers

and wardrobes.



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guest bathrooms

22DESIGN GUIDELINES

Bathrooms are an important

element of Hotel Indigo as they

are high on the agenda of the

target guest.

Every bathroom must be a bold

statement and should provoke a

feeling of luxury.

A spacious walk-in shower with a

large fixed shower is a Hotel Indigo

brand standard.

Bath tubs are only permitted

where a separate walk-in shower

is fitted, over-tub showers are not

allowed in Hotel Indigo.

The bathroom design must be

contemporary and should echo the

guest room using accents of vibrant

colour and design details such as

stylish towel heated rails and

designer washbasins.


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restaurants and bars

23DESIGN GUIDELINES

The restaurant is open all day and its design

should facilitate changing moods from bright

and fresh at breakfast to soft and subtle at

supper. It must appeal to a wide audience

from the lone guest, a family, a group of

businessmen to work colleagues unwinding

at the end of the day.

Retail window space should be a feature

of the design to invite passers by into therestaurant. The window should display

retail items such as cakes and pastries

The bar can either be an integral feature of

the restaurant or if space permits a separate

operation. In either scenario, restaurant and bar

should be easily accessed from the hotel lobby

with a separate street access where possible.

The restaurant and bar is

an integral element of the

Hotel Indigo guest experience.

They are actively marketed to both

hotel residents and locals and

should reflect the overall look and

feel of the hotel and the local

market trends.

The environment is informal

reflected in its unclothed tables,

offset by attention to the detail and

quality of the tableware, cutlery

and glassware.


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public restrooms

24DESIGN GUIDELINES

Public restrooms should be

a feature in Hotel Indigo

They should create a talking

point, and include distinctive

fixtures and decor but never

be challenging to use.

Water walls, unusual washing

facilities, designer taps, wall art

are all examples that could

help create the desired result.


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meeting rooms

25DESIGN GUIDELINES

Meeting rooms

are not a

requirement

of Hotel Indigo.

Where space allows and the local

market provides an opportunity

meeting rooms can be incorporated

into the design of the hotel.

The Hotel Indigo brand ethos

must be extended to any meeting

rooms. Consequently no large

scale meeting/conference facilities

should be developed.

Instead small scale modern board

rooms should be provided.

The design of the room

should reflect the hotels

overall feel. Contemporary

chairs and table finishes that

would not be found in a

conventional corporate

environment should be

features of meeting rooms.


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The Design Process

27

IHG have established a core

team representing Design and

Engineering, the Hotel Indigo brand

and Hotel Services who will help

you through the design process.

The detailed requirements of the

hotel design are described in this

document in Section 2 Property

Standards. However for the first

planning phases, these design

guidelines have been created to

assist in the initial development of

the project and the design renewal

phase.

The following pages provide

further information on the

initial design process.

pre-contract design meeting

The 3 step process

Prior to opening, there is an initial design phase.

This is a 3 step process.

2nd design meeting

final design review

1

2

3


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28DESIGN GUIDELINES

Prior to signing the contract

for your hotel, IHG will

co-ordinate a meeting.

You will need to present

Your proposed design partners

Initial design concept for your

proposed hotel

The hotels intriguing story

The objective of this meeting is to

ensure that the hotel proposal

incorporates all the key attributes

that will make it a successful Hotel

Indigo and ensure the design team

is briefed fully on the brand.

pre-contract design meeting


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29DESIGN GUIDELINES

The second meeting takes place within

three months of contract signing and

before construction begins.

The objective of the second meeting is

to do a more detailed review of the design

proposal to ensure that it fits with the brand

and all the hallmarks have been incorporated

into the design.


Detailed interior design plans including

mood boards and colour schemes

Proposals of how the seasonal renewal

strategy will be handled in the hotel

Details of how the hotels intriguing story

will be woven into the design

Exterior plans

2nd design meeting



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30DESIGN GUIDELINES


Final detailed designs including all finishes,

furniture specifications, fixtures and fittings

Proposals for a sample room for final

IHG approval

final design review


The final meeting takes place

6-9 months before the anticipated

opening and will allow any design

changes to be presented

and approved.


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31DESIGN GUIDELINES

design renewal

It is a brand requirement that

key elements of the design

are renewed every 4 years.

The elements which should be changed

at design renewal are as follows

In the guest rooms

Murals

Cushions and bedding if patterned

Rugs

Curtains

Painted surfaces or wallpaper if used

Upholstery (optional)

In the public spaces

Murals in lifts, lobbies or other public spaces

Artwork

Rugs or carpets

Proposals for the design renewal must be

submitted 6 months prior to the date of

implementation and agreed with IHG.


Mood boards and colour schemes

Details of finishes and fabrics of the

elements to be changed


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general information

32DESIGN GUIDELINES

Hotels must be designed in accordance with

all applicable national and local regulations

and with the appropriate IHG EMEA brand

standards and Fire and Life Safety standards.

If an occasion arises where these regulations

and/or standards differ, the greater or more

onerous requirement will apply.

All information supplied is the subject of copyright

ownership and may only be used for guidance inthe design of other Hotel Indigo hotels.


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PROPERTY STANDARDS 2

Whats insideSection 2

PROPERTY STANDARDS

PR01. general standards

Compliance and approval 5

Accessibility 6

General property standards 6

Accessibility 6

Acoustics 6

Electrical/power 6

Equipment 7

Finishes 7

HVAC 7

IT 7Lighting 8

Plumbing 8

Signage 8

PR02. guestrooms

Bedrooms 9

General specifications 9

Furniture 10

General 10

Beds 10

Cased goods 11

Desk and desk chair 11

Lounge chair, chaise lounge and

activity table 12

Furnishings 12

Bedding 12

Window treatment 12Mirrors and artwork 13

Equipment 13

Television 13

Alarm/clock radio with

MP3 docking station 13

Telephones 13

High Speed Internet Access (HSIA) 13

Mini-bar 13

In-room safe 13

Iron and ironing board 13

Hairdryer 14


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PR02. guestrooms continued

Tea/coffee making facilities 14

Accessories 14

Doors and windows 14

Doors 14

Windows 15

General bedroom standards 15

Acoustics 15

Electrical 16

HVAC 16

Lighting 16

PR03. guest bathroomsFixtures and fittings 18

Shower 18

Vanity top and basin 18

WC 18

Baths (if provided) 18

Sanitary ware fittings 19

Mirrors 19

Linen 19

Equipment 20

Accessories 20

Doors 20

General bathroom standards 20

Electrical 21Finishes 21

HVAC 21

Lighting 21

Plumbing 22

PR04. accessible guestrooms

Accessible bedrooms 23

Accessible bathrooms 24

PR05. exteriors

Entry drives and parking areas 25Landscaping 25

Hotel entrances 26

General exterior standards 26

Lighting 26

Signage 26

PR06. lobby and reception

General 27

Front desk 27

Luggage room 28General lobby and reception standards 28

Equipment 28

Finishes 29Lighting 29

Signage 29

PR07. lifts

General 30

General lifts standards 30

Finishes 30

Signage 30

PR08. restaurants and bars

General 31General restaurant/bar standards 31

Acoustics 31

Audio-visual 31

IT 31

Lighting 32

Signage 32


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PR09. public restrooms

General 33

Fixtures 33

Equipment and accessories 34

General restroom standards 34

Finishes 34

HVAC 34

Lighting 35

Plumbing 35

PR10. meeting rooms

General 36

Equipment 36

Doors and windows 36

General meeting room standards 37

Acoustics 37

Electrical 37

HVAC 37

Lighting 37

Signage 37

PR11. fitness studio

General 38Equipment and accessories 38

General fitness studio standards 39

Acoustics 39

Finishes 39

HVAC 39

PR12. guestroom corridors and stairwells

General 40

Equipment 40

General guestroom f loor standards 40

Finishes 40

HVAC 41

Lighting 41

Signage 41

PR13. back of house

General 42

Kitchen 42

Storage 42Other back of house areas 43

Staff facilities 43

Appendices 45


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Compliance and approvalPR01-01 The Interpret Indigo Property Standards and associated

appendices apply to all Hotel Indigo hotels in Europe,

Middle East and Africa, whether they are new build hotels,

conversions, hotel rebrands or refurbishments (however

minor). They must be adhered to in all circumstances

unless a variation is explicitly agreed to by IHG.

PR01-02 All hotels must comply with the IHG Fire & Life Safety

standards.

PR01-03 All hotels must comply with all local regulations and be

designed in accordance with all applicable building codes,

regulations and guidelines governing the subject site.

If there is a conflict or difference between a local

regulation and the requirements detailed in the IHG

standards, the hotel must follow whichever is the more

stringent requirement. The only exception to this would

be when the IHG standard is the more stringent but

local laws/codes explicitly prohibit compliance with it.

PR01-04 Hotels must obtain explicit written agreement from IHG

for any changes to the property as laid down in thefranchise agreement. This will include but is not limited to,

all major refurbishments (to public areas and/or

guestrooms) and any hard or soft refurbishments to any

part of the hotel, however minor, and design renewal

programmes (part of the Continuous Renewal Hallmark,

see Appendix: Continuous Renewal Hallmark).PR01-05 All architectural designs, planning layouts, interior

design schemes, finishes and furnishings, must be

approved by IHG, with details submitted in line with

the processes outlined in section 1 of Interpret Indigo,the Design Guidelines.

PR01-06 Hotels must use qualified architects, engineers, interior

designers, as well as any other specialist consultants as

necessary, to ensure that the finished hotel complies

with the necessary Fire & Life Safety Standards and the

necessary quality of design and finish required by the

Hotel Indigo brand.


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AccessibilityPR01-07 All hotels must comply with local/national statutory

requirements for travellers with disabilities and hotel

accessibility.

PR01-08 If there is a conflict or difference between a local

regulation and the requirements detailed in the IHG

standards, the hotel must follow whichever is the more

stringent requirement. The only exception to this would

be when the IHG standard is the more stringent but local

laws/codes explicitly prohibit compliance with it.

! Specific accessibility standards are included in the individual

sections, indicated by: Accessibility standard.

General property standardsThese general property standards apply to all areas of the hotel.Where additional specific standards are required for a particular

area of the hotel, they are given in that section.

ACCESSIBILITY

PR01-09 Accessibility standard: Barrier-free access to the lobby

and front desk, restaurant/bar, meeting rooms, fitness

studio, and guestroom floors must be provided.

ACOUSTICS

! See Appendix: Acoustics for detailed acoustic requirements.ELECTRICAL/POWER

PR01-10 All electrical cabling must be hidden from view and

be mechanically protected. All switches must be

appropriately located and designed to co-ordinate

with the interior design of the hotel.


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EQ U IPMEN T

PR01-11 Equipment must be provided to deliver background musicto all public areas, including the restrooms. The music is

part of the seasonal renewal programme and therefore

the system must be able to deliver content from suppliers

nominated by IHG.

! See Appendix: Continuous Renewal Hallmark .PR01-12 Hard-wired smoke and heat detectors must be

appropriately located, and where possible should be

discreetly positioned in sympathy with the interior

design of the hotel.

FINISHES

! See Appendix: Finishes for more information about finishes.PR01-13 All materials and finishes must be designed to meet all

IHG standards and be in line with the approved interior


PR01-14 An appropriate slip-resistant finish must be provided to all

hard surface flooring in line with recognised international

codes and IHG standards.

PR01-15 Office type ceiling tiles are not permitted to be used in

any public or guest facing areas of the hotel.

HVAC

PR01-16 All interior spaces to be used by or accessible to the

public must be mechanically heated, and have refrigerant

cooling, and be ventilated to maintain an odour-free,

comfortable environment appropriate to the function of

the room or space. This includes all stairways and lift

lobbies.

PR01-17 All HVAC equipment and duct work must be concealed

from guest view unless specifically approved by IHG aspart of the interior design of the hotel.

! See Hotel Indigo Engineering Standards for moreinformation.

IT

PR01-18 All IT installations must be in accordance with the

IT specifications.

! See Appendix: IT Standards for full details of informationsystem requirements.


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LIGHTING

PR01-19 All parts of the hotel public areas must be providedwith lighting systems capable of being adjusted to

provide different mood settings suitable to the use in

each area and in keeping with the overall interior


! See Hotel Indigo Engineering Standards for details oflighting levels.

PLUMBING

PR01-20 All pipes and utilities must be concealed from guest view

unless specifically approved by IHG as part of the interior


SIGNAGE

! See Hotel Indigo Signage GuidelinesPR01-21 All Indigo hotels must adhere to the detailed

specifications for all signage, collateral and use of the logo

as given in the Hotel Indigo Signage Guidelines and the

Marketing Manual. Any deviations from the specifications

must be pre-approved by IHG.

PR01-22 Professionally designed signage must be provided to

identify the hotel, identify areas within the hotel and

enable guests to navigate effectively around the hotel.

The signage must incorporate the Hotel Indigo

requirement for seasonal renewal as appropriate.

All signage must be approved by IHG.

! See Fire Life Safety Standards for requirements forsafety signage.

PR01-23 For all vehicles used by the hotel for the transportation of

guests, Hotel Indigo service marks, trade marks, logos and

registration symbols () must be displayed in accordancewith the Hotel Indigo Marketing Manual.

PR01-24 Any advertising that is displayed in public areas or lifts

must be professionally produced, framed and mounted.


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PR02. guestrooms

All designs must be approved in line with processes outlined

in the Design Process section of Interpret Indigo.

Bedrooms

GENERAL SPECIFICATIONS

PR02-01 There is no minimum guestroom size; however, ordinarily

guestroom dimensions would not be less than less than

14m2net. (Net room size excludes bathroom, lobby and

any wardrobes within the sleep area.) Where design and

layout require smaller rooms to be considered, this must

be approved by IHG.

PR02-02 Minimum floor to ceiling height must be:

Bedroom 2.40m

Lobby 2.25m

Bathroom 2.30m

PR02-03 Room mix must be subject to a market study and the

physical limitations of the building structure, and must be

approved by IHG. Single rooms are not permitted.

Suites are not a requirement in Hotel Indigo but,

where space and local market conditions allow, they

may be included.

At least one pair of interconnecting rooms must

be provided.

PR02-04 A minimum 80% guestrooms must be designated as non-

smoking rooms (UK hotels must be 100% non-smoking).

PR02-05 Hard surface flooring must be provided in all guestrooms,

typically timber, with a minimum of one rug in the

bedroom area, designed to complement the guestroom

interior design.

PR02-06 A minimum of one wall (and/or ceiling) mural must be

provided in all guestrooms within the hotel. The design

of the mural must be based on the hotels intriguing story

and in keeping with the general interior design scheme of

the hotel. At least three different mural designs must be

used in the hotel.


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PR02. guestrooms

PR02-07 The guestroom design must be refreshed every four

years, starting on the fourth anniversary from the date

of opening, to ensure that the hotel always remains

fresh and stylish.

! See Appendix: Continuous Renewal Hallmark .FURNITURE

PR02-08 The following furniture and accessories must be included

in all guestroom designs:

Bed

Headboard

Bedside table (2) Enclosed wardrobe

Drawer unit (may be inside wardrobe)

Mini-bar unit

Luggage rack (fixed or folding type)

Desk/dressing table

Desk chair

Chaise lounge, or lounge chair with footstool

Activity table

Full length mirror

Desk/dressing table mirror

Artwork (additional to wall mural)

! See Appendix: Furniture and furnishings for detailedspecifications for furniture.

General

PR02-09 Cased goods must be individual pieces of furniture and

not be combined into a single run of units.

Beds

PR02-10 All guestrooms must have a double, queen, king or

superking size bed. Single beds are not permitted.

Two doubles may be provided where space permits.

All beds must be a minimum 2m in length and 0.545min height (to top of mattress).

PR02-11 Headboards must be appropriate to the room dcor and

sized to complement the bed. Padded fabric headboards

are not permitted, but leather is acceptable.

! See Appendix: Furniture and furnishings for detailedbed specifications.


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PR02. guestrooms

Cased goods

PR02-12 The wardrobe must be enclosed (curtains are notacceptable), and have a minimum width of 0.75m, have a

fixed clothes rail with a hardwood or metal plated rod.

The wardrobe must be designed to provide an area of

uninterrupted full-length hanging space. This must be a

minimum height of 1500mm. The minimum depth of the

wardrobe 500mm.

PR02-13 The following hangers must be provided (theft-proof

types are not permitted, and logos are not required):

Minimum four wooden skirt hangers with clips

Minimum four wooden hangers

All hangers must be from the same range and of uniform

size, shape, and colour.

PR02-14 There must be a minimum of three drawers of an

appropriate size to comfortably store guest clothing.

The drawers can be provided either in the wardrobe

or as a separate unit.

PR02-15 A mini-bar/fridge must be designed as part of the

guestroom cased goods, within appropriately

designed enclosure.

PR02-16 A fixed or portable luggage rack must be provided.

This must be no less than 80cm in length by 50cm depth.

PR02-17 Bedside tables/night stands must have a minimum top

surface area of 0.16m2.

Desk and desk chair

PR02-18 The desk area (or dressing table) must have a clear

minimum working surface area of 0.55m

2

. Ordinarily thiswould have a minimum depth of 0.55m and minimum

width of 1.00m but alternatives to match the design of

the room or the hotel business mix will be considered.

PR02-19 The desk chair must be selected to match the interior

design of the guestroom and, although it should not look

like an office chair, it must be ergonomically designed and

provide suitable comfort and support for guests who are

using this area to work.


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PR02. guestrooms

Lounge chair, chaise-lounge and activity table

PR02-20 The activity table must be designed to compliment the

guestroom interior design, be made from quality materials

and have a minimum surface area of 0.4m.

PR02-21 Chaise lounges, or lounge chairs with footstools, must

be fully cushioned and upholstered and the chairs must

have arm rests. Alternative seating options may be

submitted to IHG as part of the overall interior design

of the guestroom.

FURNISHINGS

! See Appendix: Furniture and furnishings for moreinformation about furnishings specifications.

Bedding

PR02-22 The following items are required on each bed and must

comply with all minimum specifications:

One mattress protector

One mattress topper for non-pillowtop mattresses

One fitted or flat sheet

Four standard pillows per double, queen or

king bed

One pillowcase and one pillow protector per pillow

One duvet

One duvet cover

One valance or other appropriate foundation cover

for divan beds

! See Appendix: Guestroom linenfor full details of bed linen.PR02-23 Feather/down pillows must be available for guests upon

request. If most of the hotels pillows are feather/down,

then synthetic pillows must be available to the guest

upon request.

Window treatment

PR02-24 Full blackout is required.

PR02-25 Privacy during the day must be provided.

PR02-26 Decorative internal dressing of the window is required,

in keeping with the design of the room and approved

by IHG.

PR02-27 External blinds or shutters as the sole window treatments

are not permitted.

PR02-28 Where curtains are used, no curtain hardware ornon-decorative fabric should be visible to the guest.


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PR02. guestrooms

MIRRORS AND ARTWORK

PR02-29 A full length mirror must be provided in an

appropriate area.

PR02-30 All artwork and mirrors must be securely mounted to

the wall with hidden security fixings.

PR02-31 Glass used in mirrors and artwork must not be less than

3mm thick.

EQ U IPMEN TTelevision

PR02-32 Hotels must provide a LCD or plasma television with a

minimum 80cm (32in) screen size in each guestroom,operated by remote control. Alternative sizes may be

considered to suit specific room configurations subject

to IHG approval.

! See Appendix: IT Standards for more information abouttelevision specification, TV channel availability and services.

Alarm/clock radio with MP3 docking station

PR02-33 All guestrooms must be provided with an alarm

clock/radio with a built-in MP3 docking station in

the guestroom.

Telephones

PR02-34 Each guestroom must be equipped with one single

line portable telephone and base unit.

! See Appendix: IT Standards for more information abouttelephone requirements and specifications.

High Speed Internet Access (HSIA)

PR02-35 Complimentary wireless High Speed Internet Access must

be provided in all guestrooms for Internet connection.

! See Appendix: IT Standardsfor more information about HSIA.Mini-bar

PR02-36 A mini-bar/fridge must be provided in each guestroom.

In-room safe

PR02-37 An in-room safe, capable of storing a laptop, must be

provided in each guestroom.

Iron and ironing board

PR02-38 A full size electric iron and ironing board must be

provided in all guestrooms, stored in the wardrobe.

An iron/ironing board holder is required.


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PR02. guestrooms

Hairdryer

PR02-39 A 2-speed, 3-temperature hand-held hairdryer must beprovided in each guestroom or bathroom. This must be

of commercial quality with a minimum power output

of 2000W.

Tea/coffee making facilities

PR02-40 Tea/coffee making facilities must be provided in each

guestroom. As a minimum, the following must be

provided:

Kettle or purpose-made coffee maker

Two ceramic mugs, in keeping with the interior

design of the room Two teaspoons

! See Service standards: Housekeeping for details of the guestsupplies to be provided.

ACCESSORIES

PR02-41 Two toughened glass unbreakable tumblers must be

provided.

PR02-42 An insulated ice-bucket (logo not permitted) must be

provided if hotel has ice machine. Otherwise ice must

be provided through room service.

PR02-43 A washable and fire resistant waste bin (no logo) must

be provided in the bedroom, in keeping with the interior

design of the room.

DOORS AND WINDOWSDoors

! See Appendix: IT Standards for more information aboutelectronic lock specifications.

PR02-44 Doors must be a minimum 850mm wide and made

of solid core construction. (Hollow core doors are

not acceptable.)

PR02-45 Guestroom entry doors must be designed to coordinate

with both the guestroom corridors and the guestrooms.

They must be constructed from quality materials such

as wood veneer. Alternative finishes must be explicitly

agreed with IHG prior to ordering.

PR02-46 There must be two separate doors between

interconnecting rooms.


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PR02. guestrooms

PR02-47 All guestroom doors must have electronic card key locks,

in accordance with IHG requirements.

PR02-48 An auxiliary, non-keyed locking device must be provided

on all guestroom doors.

PR02-49 All guestroom doors must have an automatic hydraulic

closing device (except for doors between interconnecting

rooms).

PR02-50 A clearly readable, professionally designed and fabricated

emergency escape diagram must be displayed on the

guestroom side of the door.

PR02-51 All doors must have sound insulation strips applied

to the door frame.

PR02-52 All guestroom doors must have a one-way door viewer

mounted 1.5m above floor.

Windows

PR02-53 Each guestroom window must have a minimum of 1.5m

area of glass.

PR02-54 All guestrooms must have windows that can be opened

to provide the guest with natural ventilation.

Noise something or other

GENERAL BEDROOM STANDARDS

For general standards relating to accessibility, acoustics,

electrical/power, equipment, finishes, HVAC, IT, lighting,

plumbing and signage, see PR01. General property standards.Specific standards for bedrooms are given below.

! See Hotel Indigo Engineering Standards for detailedengineering specifications.

Acoustics

PR02-55 Walls, ceilings, floors, windows and doors must all

provide sound insulation in accordance with the

requirements outlined in the Acoustics Appendix.

PR02-56 Where sockets are recessed within party walls, measures

must be taken to ensure that this does not compromise

the sound insulation between rooms.


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PR02. guestrooms

Electrical

PR02-57 Extension cords and adaptors are not permitted.Sockets must be positioned immediately adjacent

to the equipment.

PR02-58 A minimum of four electrical sockets must be available

solely for guest use; with at least two located at desk

level, one adjacent to the bed above one of the bed side

tables and one adjacent to the full length mirror.

PR02-59 The two guest sockets at the desk and the one adjacent

to the bed, as well as the sockets for the mini-bar/fridge,

television and clock, must remain live and not beconnected to any energy-saving switch.

PR02-60 All switch plates, sockets and controls must be finished to

complement the interior design of the room.

PR02-61 All permanent equipment, including the television, must

be connected with concealed wiring.

HVAC

PR02-62 The heating, ventilation, and refrigeration (comfortcooling) system must have individual in-room

thermostatic control, providing heated or mechanically

refrigerated air at all times.

Lighting

PR02-63 Sufficient illumination must be provided for working,

reading, dressing, drying hair and grooming. Lighting

should be flexible enough to allow guests to both work

and relax in their guestroom.

PR02-64 Light fixtures must include, but are not limited to, the

following:

Lobby lighting

Two bedside lights - table-top or wall-mounted

Desk/task lamp - table-top, pedestal or wall mounted

Wardrobe light

Mini-bar

Other lighting as necessary to meet the total lighting

levels requirement

Night lighting must be provided, wired on a separate

circuit so it can be left on when the energy-saving

circuit is deactivated.


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PR02. guestrooms

PR02-65 At least one light must be controlled solely from a

master switch. A master switch must be provided

at both the bed head and the guestroom entrance.

PR02-66 Energy efficient lighting must be used wherever possible.


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PR03. guest bathrooms

Fixtures and fittings

SHOWER

PR03-01 A separate walk-in shower is required with the following

features:

Shower tray a minimum 0.9m x 1.2m

Fitted overhead rain showerhead installed a minimum

of 1.95m from the floor of the shower

In addition, a handheld showerhead

Glass-enclosure with glass door (shower curtains

are not permitted) or open without door if

suitably designed.

PR03-02 A shelf must be provided to hold bathroom amenities

and soap.

PR03-03 Shower trays/floors must have a slip-resistant finish across

their entire area.

VANITY TOP AND BASIN

PR03-04 Vanity units must include a minimum of 0.2m2clear

surface space with a minimum depth of 20cm.

PR03-05 Vanity tops must be constructed of stone, or other hard

material, subject to the explicit approval of IHG.

PR03-06 Where under slung basins are fitted, the top surface of

the vanity unit must be between 0.8m-0.9m above the

floor (lower for top-mounted basins). All designs must

be agreed with IHG.

PR03-07 The washbasin and taps must be contemporary

designer style.

PR03-08 The washbasin must be constructed from acid-resistant

materials and have an overflow and pop-up stopper.

Alternative designs may be acceptable but only with

the explicit approval of IHG.

WC

PR03-09 The WC must be wall hung with a concealed cistern.

PR03-10 The WC must be white with a coordinating white

synthetic seat and matching cover. Open-fronted seats

are not permitted.


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BATHS ( IF PROVIDED)

PR03-11 Bathtubs are permitted only where a separate showeris also provided.

PR03-12 Where a bath is fitted, it must have a minimum size of

1.60m x 0.80m and have an overflow outlet and pop-up

stopper. The bath base must have a slip-resistant finish

along its entire length.

PR03-13 A soap dish must be provided.

PR03-14 A balance bar must be installed adjacent to the bath.

SANITARY WARE FITTINGS

PR03-15 All sanitary ware fittings must be brass with chrome

plated finish. Other finishes of equivalent quality may be

acceptable but only with the explicit agreement of IHG.

MIRRORS

PR03-16 An appropriately-sized inset or framed polished

float glass mirror must be provided.

PR03-17 A magnifying mirror must be provided mounted on the

wall. It can be single or double sided but must be providedwith internal illumination and an integral demister.

LinenPR03-18 The following linen must be provided in a standard

guestroom:

Three bath towels

Three hand towels

Three wash cloths

One bath mat

The linen must not have a logo.

For single occupancy, all three quantities may be

reduced to two.

Extra towels must be available on request.

A bathrobe is required (two for double occupancy),

one size fits all, 100% cotton, minimum 420g/m2and

must compliment the colour of the bath linens. The

bathrobe must be on open display.

! See Appendix: Guestroom linenfor more details ofbathroom linen.


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EquipmentPR03-19 Speakers with a volume control switch connected to thetelevision are required in the bathroom.

PR03-20 A contemporary heated towel rail is required, with guest

operable thermostatic control.

AccessoriesPR03-21 The following accessories must be provided in the guest

bathroom.

Toilet tissue holder and reserve toilet tissue holder,

chrome-plated or other suitable finish

Pedal bin, chrome-plated or other suitable finish

Two unbreakable glass or high quality acrylic tumblers

either with white caps or upturned on white coasters

(in addition to the glass tumblers in the bedroom)

Double robe hook in appropriate location, for example,

on the rear of the door or on the wall adjacent to

the shower

Towel rail by both the shower and the vanity unit,

chrome-plated or other suitable finish

Facial tissue dispenser, chrome-plated or other

suitable finish

Soap dish on or near the vanity unit

DoorsPR03-22 Bathroom doors must be a minimum 0.75m wide.

PR03-23 All guest bathroom doors must have simple locks to

provide privacy. Locks must be capable of simple release

from the outside in case of emergency.

General bathroom standardsFor general standards relating to accessibility, acoustics,electrical/power, finishes, HVAC, IT, lighting, plumbing and signage,

see PR01. General property standards. Specific standards forguest bathrooms are given below.

! See Hotel Indigo Engineering Standards for detailedengineering specifications.


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ELECTRICAL

PR03-24 A 110/230-240V shaver point must be provided.

PR03-25 A demister pad is required for the magnifying mirror.

FINISHES

PR03-26 The design of the bathroom must incorporate accent

colour on key bathroom features to complement the

interior design of the guestroom.

PR03-27 Walls must be ceramic tile or natural stone. Other

wall coverings may be acceptable on walls that are

not exposed to wetting but only with the explicitconsent of IHG.

PR03-28 Hard surface flooring, typically stone or porcelain tiles,

is required with an appropriate slip-resistant finish.

PR03-29 All wall and floor finishes must be easily maintained and

appropriate for the conditions that they are designed for.

PR03-30 The ceiling must have a cleanable surface.

HVAC

PR03-31 A mechanical heating and ventilation system must beprovided to maintain a comfortable odour-free

environment in accordance with IHG specifications.

The installation must maintain total visual and acoustic

privacy between adjoining bathrooms.

LIGHTING

PR03-32 Adequate colour-balanced, shadow-less lighting must be

providedfor grooming/make-up at the vanity as well as

appropriate general illumination.

PR03-33 Light fittings must be installed over the shower (and bathwhere provided).

PR03-34 Night lighting is required in the bathroom. This lighting

must be switched at both the bathroom entrance and

the bedhead and must not be connected to any energy-

saving system.

PR03-35 Energy efficient lighting must be used wherever possible.


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PLUMBING

PR03-36 Hot and cold water must be available withouttemperature or volume fluctuation.

PR03-37 The shower must have guest-operable

thermostatic control.


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PR04. accessible guestrooms

Accessible bathroomsAccessibility standards: Accessible guest bathrooms must

meet the standards for standard guestrooms with the

following additional requirements.

PR04-10 A barrier free bathroom is required for each

guestroom that is designed for disabled travellers.

A mixture of left and right handed rooms is required

where more than one room is provided.

PR04-11 The door to the bathroom must be minimum 0.875m

wide with a smooth threshold.

PR04-12 Unobstructed floor area a minimum of 1.5m x 1.5m

square is required with a minimum 1.0m clear in front

of the WC.

PR04-13 The vanity unit must have an open base and have

a clear space below the top of 0.710m.

PR04-14 All plumbing pipes beneath the vanity unit must

be insulated and concealed. Visible fittings to be chrome.

PR04-15 Grab rails/balance bars are required to the side and

rear of the WC and adjacent to the shower (and bath).

The bars must be of a contrasting colour to the wall finish

and be anchored to withstand 110kg pull.

PR04-16 The walk-in shower must have level floor access and a

securable seat. It must have an adjustable slide type hand

shower with a minimum 1.5m flexible hose. A scald guard

must be provided.

PR04-17 High and low level robe hooks must be provided at

1.2m and 1.5m from the floor, but must not be fitted one

above the other.

PR04-18 A pull cord alarm must be provided linked to a

permanently manned location.

PR04-19 The bathroom mirror must be mounted with its

bottom edge not more than at 1.1m above floor level.

PR04-20 The WC must have a seat height of between

0.43m-0.49m above the floor. The WC flush valve

must be installed on the open side.


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PR05. exteriors

Entry drives and parking areasIf the hotel has a car park or entry drive the following standards

must be met.

PR05-01 Entry drives must be constructed of hard surface

materials.

PR05-02 Car parks must be clearly signposted.

PR05-03 Car parks and drives must be well-drained and

well-maintained at all times.

PR05-04 Parking bays must be 2.5m x 5.0m and must beclearly marked.

PR05-05 Accessibility standards: Identified parking spaces at

the ratio of at least one space per accessible hotel room

(a minimum of two), must be provided for wheelchair

users, near to the hotel entrance where space permits.

Additional spaces proportionate to the size of the public

areas (especially the capacity of the meetings facility)

should also be provided.Minimum size of space must

be 3.6m x 4.8m.

LandscapingPR05-06 Stylish well-maintained live landscaping must be provided

to ensure a sense of arrival for the guest.

PR05-07 Permanent enclosures, creating effective screening, must

be provided around all external service areas, plant,

equipment and waste collection areas that would

otherwise be visible to guests. All enclosures must

complement the overall architectural design of the hotel.

PR05-08 Rooftop/ground floor plant equipment must be

architecturally concealed or screened from ground level

observation or view from guestrooms and public areas.

PR05-09 The exterior landscaping in the hotel must incorporate

elements that can be changed every three months, as

part of the Hotel Indigo seasonal renewal programme.

See Appendix: Continuous Renewal Hallmark formore information.


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PR05. exteriors

Hotel entrancesPR05-10 The main hotel entrance must be conveniently located,

easily identifiable and designed to allow the guest

convenient access to the hotel reception area.

PR05-11 The main entrance must have a canopy.

PR05-12 The restaurant must have a separate entrance from

the street, wherever physically possible.

PR05-13 Entrance areas must be constructed from slip-resistant,

durable and quality natural flooring materials.

PR05-14 If sliding or pivot doors are used and a draught lobby

is not provided, alternative measures must be used to

prevent draughts into the hotel lobby.

PR05-15 Accessibility standard: Through-kerb access ramps,

with a maximum slope of 8%, must be provided to allow

appropriate access to the hotels main entrances and in

any locations where wheelchair access may be required.

General exterior standardsFor general standards relating to accessibility, acoustics,electrical/power, equipment, finishes, HVAC, IT, lighting,

plumbing and signage, see PR01. General propertystandards. Specific standards for exteriors are given below.LIGHTING

PR03-16 All external areas must be lit to ensure guest safety

and convenience at all times, and must meet the

specifications for lighting levels.

SIGNAGEPR05-17 Each hotel must provide an external building-mounted

Hotel Indigo sign, which must be located so that the hotel

can be easily identified by guests approaching the hotel.

The sign must be provided with the means of illumination.

! See Hotel Indigo Signage Guidelines for details.PR05-18 A minimum of one Hotel Indigo flag must be displayed,

either building mounted or on a flag pole.

PR05-19 In hotels that are 100% non-smoking, no smoking signagemust be placed at all entrances of the hotel.


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GeneralPR06-01 The reception area interior design scheme must be

appropriate to the hotels location and consistent with

the Hotel Indigo brand.

PR06-02 Mirror writing is a signature of Hotel Indigo design and

must feature as part of the dcor in the reception area.

PR06-03 The reception area must flow into the bar and

restaurant areas.

PR06-04 The following elements must be changed in the hotel

every three months, as part of the Hotel Indigo seasonalrenewal programme:

Public area banners/directional signage

Door numbers

Aroma in the public areas

Interior planting

Seasonal music

! See Appendix:Continuous Renewal Hallmark formore information.

PR06-05 In addition to seasonal renewal, the hotel must refresh

its design throughout the hotel every four years, starting

on the fourth anniversary from the date of opening, to

ensure that the hotel always remains fresh and stylish.

! See Appendix: Continuous Renewal Hallmark formore information.

Front deskPR06-06 The front desk must provide an excellent view of the

hotel entrance and the guest lifts.


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PR06-07 The front desk must be designed to be in keeping with

the overall reception area interior design scheme, and

must meet the following requirements:

Staff must have easy access to the front of the desk so

that they can assist guests

Adequate circulation space must be provided in front

of the reception desk

The height of the working surface of the desk must be

between 1.0m and 1.1m

All technical equipment must be fitted inside the desk

to ensure a clear working surface. The following

equipment may be located on the working surface of

the desk: monitor, mouse and keyboard The design of the desk must provide a clean, efficient

and uncluttered appearance

PR06-08 The back wall must be free from cabinets and clutter.

The design of the back wall must form part of the hotels

intriguing story and be a key feature of the reception area.

PR06-09 Security mirrors are prohibited at the reception desk.

PR06-10 Hotel Indigo hotels must not have a shop in public areas.

Luggage roomPR06-11 A lockable luggage room is required and must be accessed

from the reception area. The size must be appropriate to

the size of hotel and its business mix, but as a minimum

must be 10m2. The room must have shelving and hanging

bag storage.

General lobby andreception standardsFor general standards relating to accessibility, acoustics,

electrical/power, equipment, finishes, HVAC, IT, lighting,plumbing and signage, see PR01. General property standards.Specific standards for the lobby and reception are given below.

EQUIPMENT

PR06-12 The reception area must offer guests wireless High

Speed Internet Access, where approved under local

law and regulations.

! See Appendix: IT Standards for more information.


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FINISHES

PR06-13 Hard surface flooring must be provided in all receptionareas, with feature rugs, where appropriate.

LIGHTING

PR06-14 Lighting must be capable of variable settings. Lighting

levels in the reception area generally and at the front

desk must provide adequate visibility for both reading

and transacting business.

! See Hotel Indigo Engineering Standards for lighting levelsspecifications.

SIGNAGE

PR06-15 An owner-operator disclosure statement, designed as

part of the interior signage package, must be displayed in

the lobby. The disclosure statement must be prominently

displayed in the reception area.

! See Hotel Indigo Signage Guidelines for details ofthe statement.


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PR07. lifts

General! See Hotel Indigo Engineering Standards for detailed

specifications of lifts.

PR07-01 The design of the interiors of guest lifts must reflect the

overall design of the hotel.

PR07-02 A lift must be provided for guests from the entrance level

and connect to all floors, including all public areas and

guestrooms. The number of lifts/elevators required will be

based on an individual analysis of the hotel and is subjectto IHG approval. Occasionally, IHG may require traffic

analysis by lift/elevator specialists to be submitted to them

for approval.

PR07-03 A telephone without a keypad or alternatively an

intercom must be provided inside the lift car. The solution

must have a guaranteed link to the emergency phone at

reception or to an approved lift monitoring service.

PR07-04 Accessibility standard: All lifts must comply with

local statutory requirements for accessibility. In theabsence of local legislation, the minimum requirement

iswall-mounted handrails at 800mm and the control panel

must have door-open and floor level buttons with raised

legends/numbers. The system must be hearing aid

compatible and compliant with local disability legislation.

General lifts standardsFor general standards relating to accessibility, acoustics,

electrical/power, equipment, finishes, HVAC, IT, lighting,

plumbing and signage, see PR01. General property standards.Specific standards for lifts are given below.

FINISHES

PR07-05 Promotional materials inside the lifts must be of a

professional appearance, integrated into the design

and framed.

PR07-06 The floor must be of appropriate quality stone, ceramic

tiles, timber, or high-quality carpet.

SIGNAGE

PR07-07 Directional signage must be provided for room numbers

and hotel facilities, integrated into the design of the lift

button panel.


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PR08. restaurant and bars

GeneralPR08-01 Every hotel must have a restaurant and bar.

PR08-02 The design of the restaurant and bar must

achieve the maximum number of covers and must

be agreed with IHG.

PR08-03 The design of the restaurant must maximise its visibility

from the street.

PR08-04 The restaurants entrance, being separate from the main

hotel entrance, must be designed to facilitate the easy

greeting of guests.

PR08-05 The restaurant must provide facilities for serving

breakfast.

PR08-06 The bar area must be provided with high stools.

PR08-07 The back bar and counter areas must be designed to be

suitable for service at all times of the day. It must be able

to provide a drinks service to guests during the evening

and also to provide a coffee/pastries take-away service for

guests and the public during the day.

General restaurant/bar standardsFor general standards relating to accessibility, acoustics,electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing

and signage, see PR01. General property standards. Specificstandards for restaurants and bars are given below.

ACOUSTICS

PR08-08 Acoustic insulation is required between the kitchen and

the restaurant.

PR08-09 Noise must not adversely affect other public areas or

guestrooms.

AUDIO-VISUAL

PR08-10 Equipment must be provided for seasonal music in the

restaurant and bar. Radio is not permitted.

IT

PR08-11 Free, limited bandwidth, wireless HSIA must be provided

for hotel guests and restaurant customer use.



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PR08. restaurant and bars

LIGHTING

PR08-12 A lighting design is required to complement the interiordesign concept of the restaurant/bar, including suitable

fittings and fixtures with variable control.

Sufficient lighting intensity must be provided for all

intended functions.

SIGNAGE

PR08-13 Where a restaurant/bar is operated by a third party, an

owner/operator sign is required at its entrance

incorporated into the interior design of the space.

PR08-14 Restaurant menus must be posted by the entrance of the

restaurant. Any signage must be professionally displayed.

! See Hotel Indigo Signage Guidelines for more information.


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PR09. public restrooms

PR09-10 WC cubicles must have floor-to-ceiling partitions.

The partitions must be constructed of materials that

complement the overall design of the restroom.Cubicle doors must have locks.

PR09-11 Individual urinals must have dividing screens.

Equipment and accessoriesPR09-12 A mirror or mirrors must be provided at each washbasin.

These must be made of appropriately thick float glass with

polished edges or frame (ensuring no sharp edges), to

complement the overall design of the restroom.

PR09-13 A plated coat hook, toilet roll holder (or alternative,

agreed by IHG) and reserve toilet roll holder must be

provided in each WC cubicle.

PR09-14 Metallic or equivalent quality washable waste bins must

be provided.

PR09-15 Reusable hand cloths for drying guests hands must be

provided. Approved electrical hand dryers are also

acceptable in addition to, but not in place of, hand towels.

A cloth hamper must be provided.

General restroom standardsFor general standards relating to accessibility, acoustics,electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing

and signage, see PR01. General property standards. Specificstandards for public restrooms are given below.

FINISHES

PR09-16 All wall and floor finishes must be easily maintained, made

of high quality and durable materials, and be appropriate

to the design of the hotel. Other finishes can also be used

if specifically agreed by IHG. All floors must have an

appropriate slip-resistant floor finish.

HVAC

PR09-17 The HVAC system must provide a comfortable odour-

free environment. A separate exhaust ventilation system

must be installed.


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PR10. meeting rooms

General meeting room standardsFor general standards relating to accessibility, acoustics,electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing

and signage, see PR01. General property standards. Specificstandards for meetings rooms are given below.

ACOUSTICS

PR10-10 Noise levels must meet the requirements of the acoustic

specifications, especially where meeting rooms are

adjacent to guestrooms.

ELECTRICAL

PR10-11 Power points must be conveniently sited at wall and

floor positions.

HVAC

PR10-12 Heating and air-cooling is required in all meeting

rooms. An independent thermostatic control is required

in each room.

LIGHTING

PR10-13 Appropriate lighting fixtures with variable control must be

provided in each meeting room, adequate for business

functions, note taking and presentations.

SIGNAGE

PR10-14 Appropriate signage must be provided to identify each

meeting room, and whether the room is occuplied.The

door signage must incorporate the same seasonal

elements as guestroom doors, and be changed every

three months, as part of the Hotel Indigo seasonal

renewal programme.

! See Appendix: Continuous Renewal Hallmark


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GeneralPR11-01 Each hotel must provide a dedicated fitness studio where

guests can exercise. The fitness studio must be a bright

and upbeat space with access to natural light and the

outdoors where conditions permit. Its design must be in

keeping with the overall design of the hotel.

PR11-02 The size of the fitness studio must ensure that the

number of pieces of equipment provided fit comfortably

into the space.

PR11-03 Accessible standard: The fitness studio must be

accessible to guests in wheelchairs.

PR11-04 Convenient access to public restrooms is required.

PR11-05 A window must be provided between the corridor and

the fitness studio, or the studio must have a glass door.

PR11-06 Electronic card key access to the fitness studio is

required.

PR11-07 Where provided, saunas/whirlpools and swimming pools

must be in line with IHG minimum specifications.

Equipment and accessoriesPR11-08 For hotels with up to 100 rooms, the following minimum

equipment is required: two treadmills, one upright bicycle,

one cross-trainer, and one multi-gym, plus a set of

handheld weights with the largest not to exceed 5kgs.

For hotels with more than 100 rooms, one additional

treadmill and one additional cross-trainer must

be provided.

Accessible standard: At least one piece of upper

body conditioning equipment suitable for use by guests

in wheelchairs must be provided.

! See Appendix: Fitness equipment for details.PR11-09 One long floor-to-ceiling mirror wall is required using

tempered glass.

PR11-10 Storage for clean and dirty towels is required in keeping

with the design of the fitness studio.


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PR11-11 A minimum of one 80cm (32in) LCD or plasma television

with remote control must be provided.

! See Appendix: IT Standards for more information.PR11-12 A wall-mounted clock with second hand is required.

It must be located so that the time can be read

throughout the fitness studio.

PR11-13 A drinking water dispenser is required.

PR11-14 A good quality weighing scale must be provided.

General fitness studio standardsFor general standards relating to accessibility, acoustics,

electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing

and signage, see PR01. General property standards. Specificstandards for fitness centres are given below.

ACOUSTICS

PR11-15 Noise must not adversely affect other public areas and

guestrooms.

FINISHES

PR11-16 Laminate wood flooring or other flooring choice

appropriate to an exercise area is required. Carpet is not

permitted. The use of antimicrobial decorative floor

finishes is required.

HVAC

PR11-17 An HVAC system isrequired, designed to maintaintemperature between 18C and 22C.


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GeneralPR12-01 The design of guestroom corridors must fit into the

overall hotel design scheme, include artwork or murals,

and incorporate seasonal elements, as part of the Hotel

Indigo seasonal renewal programme.

! See Appendix: Continuous Renewal Hallmark formore information.

PR12-02 Guestroom corridors must be a minimum of 1.3m wide.

Ceilings must be a minimum of 2.3m high.

PR12-03 Appropriate back of house storage, in line with theservicing strategy of the hotel, must be provided to all

floors.

PR12-04 Staircase doors to be operable from both sides except for

final exit to the street, which must only be operable from

the inside;

PR12-05 Wall-mounted handrails are required on both sides of

stairs that are more than 1.05m wide. The handrail in the

centre of the staircase must be continuous.

EquipmentPR12-06 A house telephone configured as a hotline and connecting

directly to the switchboard or other permanently

manned location, is required in the lift lobby on each

floor. All house telephones must comply with local

accessibility regulations.


General guestroom

floor standardsFor general standards relating to accessibility, acoustics,electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing

and signage, see PR01. General property standards. Specificstandards for guestroom floors are given below.

FINISHES

PR12-07 Any staircases intended for guest use during normal

operation must be finished to same standard as other

public circulation areas.


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HVAC

PR12-08 An HVAC system providing a comfortable, odour-free

environment must be provided in all guestroom

floor areas.

LIGHTING

PR12-09 Corridors must be appropriately lit to ensure safety and

to give guests both a sense of comfort and a positive

impression of the hotel.

Sufficient light must be provided to illuminate the

room numbers.

Lighting must be provided at all times.

PR12-10 Lighting in stairwells must be sufficient to ensure good

visibility at all times.

SIGNAGE

PR12-11 Lift lobbies on the upper floors of the hotel must display

the floor level. The lift designation, safety information and

an escape map must be displayed near the call buttons.

PR12-12 Room ID/numbers must be organised in logical

order/sequence and approved by IHG.

PR12-13 Signage for room numbers and directional signage to hotel

facilities must be approved by IHG, and must be changed

every three months, as part of the Hotel Indigo seasonalrenewal programme.

! See Appendix: Continuous Renewal Hallmark for moreinformation.

PR12-14 Room number signs must be coordinated with the overall

design of the guestroom corridor.

PR12-15 Smoking/no-smoking signage:

In countries where smoking in public buildings is

permitted, no-smoking signage is required on theexterior door of a non-smoking room.

In countries where smoking in public buildings is not

permitted, smoking signage is required on the e

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